<p>Robert Half is working with a client seeking a Network Engineer.</p><ul><li>Assist in the deployment of Connected Communities (Smart Home) program, which may include smart locks, access control, video intercoms, community-wide managed networks, package lockers, and more</li><li>Drive adoption and engagement in partnership with onsite teams, operations, marketing, engineering, and asset services in an effort to drive leasing activity</li><li>Monitor system health, user provisioning, and platform documentation as security patches and firmware upgrades roll out; Coordinate test plan and corrective actions</li><li>Troubleshoot hardware, software, and connectivity issues; Coordinate service tickets and escalations with vendors; Manage incidents through resolution</li><li>Maintain telecom inventory for Commercial and Residential; Assist in processing monthly recurring billing; Investigate any billing discrepancies and disputes</li><li>Assist with any acquisition / disposition activities for assets on Commercial and Residential; Includes inventory assessment, equipment recovery, account transfers, and service disconnects</li></ul><p><br></p>

<ul><li>Bachelor’s degree in Information Technology, Telecommunications, Engineering, Business or related discipline</li><li>4–6 years of experience supporting technology at an Infrastructure level; Working knowledge of networking fundamentals, including LAN/WAN, TCP/IP, Wireless protocols, ISP service delivery, VoIP, and network connectivity</li><li>Experience deploying and supporting PropTech solutions, including access control systems, smart locks, video intercoms, managed Wi-Fi networks, package management solutions, IoT devices, or related platforms</li><li>Experience coordinating with third-party technology vendors, internet service providers, and managed service providers to resolve service interruptions and technical issues; Manage support tickets, incident response, escalations, root cause analysis, and issue resolution through closure</li><li>Strong analytical, organization, and communication skills with the ability to manage multiple projects, priorities, and stakeholders simultaneously</li><li>Willingness and ability to travel to Commercial and Residential assets, as needed</li></ul><p><br></p>

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