We are looking for a dedicated Help Desk Analyst to provide technical support and troubleshooting expertise for our IT systems and manufacturing processes. This role involves maintaining optimal functionality of the Tulip platform, supporting discrete manufacturing workflows, and ensuring seamless product traceability. The position is based in Cleveland, Ohio, and requires on-site work from Monday to Friday, with occasional Saturday shifts during critical periods.<br><br>Responsibilities:<br>• Deliver technical support and maintenance for the Tulip platform, ensuring reliable system performance.<br>• Diagnose and resolve IT issues related to PCs running Tulip software, addressing both hardware and software concerns.<br>• Manage and support APIs to maintain consistent business data flow.<br>• Utilize Kepware to enable effective data communication across manufacturing systems.<br>• Provide expertise in discrete manufacturing processes to optimize production workflows.<br>• Ensure accurate product genealogy and traceability through detailed record-keeping.<br>• Troubleshoot and solve technical challenges related to IT systems and manufacturing operations.<br>• Collaborate closely with production, quality, and IT teams to drive continuous improvements.<br>• Maintain compliance with industry standards and regulatory requirements, especially in defense manufacturing.
We are looking for a detail-oriented Funding Reconciliation Specialist - AP to join our team in Highland Hills, Ohio. In this long-term contract role, you will play a vital part in ensuring the accuracy and efficiency of funding processes while collaborating with internal teams and external clients. This position offers an excellent opportunity to develop your skills in finance and accounting within a dynamic and supportive environment.<br><br>Responsibilities:<br>• Retrieve and analyze files from designated systems on a daily basis to ensure accurate funding processes.<br>• Develop and document strategies for optimizing system usage related to funding and reconciliation processes.<br>• Recommend and implement process improvements to management based on system capabilities.<br>• Collaborate with Service and Implementation teams to support prospective clients utilizing organizational systems.<br>• Maintain and report metrics related to funding and reconciliation activities to track performance.<br>• Educate internal teams and external clients on funding procedures to promote understanding and compliance.<br>• Perform routine reconciliations and true-ups to ensure data accuracy and integrity.<br>• Assist with additional tasks and responsibilities as assigned to support team objectives.
<p>The <strong>Client Experience Associate</strong> is a critical role responsible for delivering exceptional, real-time support to Old Republic’s clients by resolving inquiries efficiently and ensuring client satisfaction. This position requires a detail oriented who can manage communications effectively across various channels while adhering to service level agreements. This role will be hybrid/remote once hired as a permanent employee. </p><p><br></p><p><strong>Key Responsibilities:</strong> </p><p><br></p><p>Serve as the primary point of contact for client inquiries via email, phone, and shared communication tools. Monitor and manage shared email folders, responding promptly to inquiries and collaborating with other operational units for resolution. Track and document client inquiries using standardized codes and notations within internal systems to report on inquiry trends. Handle operational functions such as order entry, scheduling requests, file cancellations, CPL submissions, and transactional certificates. Manage a task queue to ensure timely inquiry resolutions, meeting or exceeding SLAs and established turn times. Proactively review reports for scorecarding, service level checks, and client communications. Maintain consistent attendance, including participating in mandatory compliance training sessions and after-hours company events when required. Communicate professionally and collaborate effectively with management, colleagues, vendors, and clients through various mediums (in-person, email, phone, video conferencing). Uphold company policies and demonstrate responsiveness, flexibility, and professionalism in all interactions. Perform other duties and responsibilities as assigned. Qualifications: Ability to work permanent, Monday through Friday, with potential for overtime as requested by management. Dependable, punctual, and capable of engaging in tasks that may require physical presence in the office or attendance at external events. Strong organizational skills, attention to detail, and a customer-focused attitude. Demonstrated ability to handle inquiries with courtesy, professionalism, and proactive follow-up. Ideal Candidate Attributes: A collaborative and adaptable team player who can accept constructive feedback and direction. Proficiency in task management systems, communication channels, and relevant technologies. Knowledge of pertinent operational processes and regulatory requirements is preferred.</p>
<p>We are seeking a skilled <strong>Accounts Payable Specialist</strong> to join our team in Massillon, Ohio. This long-term contract role offers the opportunity to manage vital accounts payable operations with a focus on accuracy, efficiency, and process optimization. As a key contributor to the finance team, you will handle invoice processing, reconciliation, and payment management while leveraging modern tools and driving process improvements.</p><p><br></p><p>In this role, you will process and code invoices in compliance with company policies and ensure proper management of freight bill clearing and associated disbursements. You'll collaborate closely with cross-functional teams, reconciling vendor accounts and resolving discrepancies to maintain precise financial records. Additionally, responsibilities include executing ACH payments, overseeing check runs, and effectively utilizing Dynamics 365 Finance & Operations to enhance workflow efficiency.</p><p><br></p><p>You'll also have the opportunity to support advanced initiatives such as machine learning applications for invoice capture and assist with system upgrades or transitions to ensure seamless operations. Maintaining organized documentation and compliance with financial regulations will be an integral part of your role, as will providing reporting and support for accounts payable activities.</p><p><br></p><p>This position is ideal for candidates with a passion for efficiency, a deep understanding of accounts payable processes, and an eagerness to contribute to continuous improvement initiatives within a dynamic environment.</p><p><br></p>
We are looking for an experienced IT Manager to join our team in Cleveland, Ohio. In this role, you will oversee the support and development of our Tulip platform, ensuring seamless operations for manufacturing systems and processes. You will also manage a team of analysts while providing technical troubleshooting and solutions for our IT systems.<br><br>Responsibilities:<br>• Provide technical support and maintenance for the Tulip platform to ensure optimal performance and reliability.<br>• Troubleshoot and resolve hardware and software issues on PCs running the Tulip software.<br>• Develop and support APIs to maintain seamless business data integration.<br>• Facilitate data communication between manufacturing systems using Kepware.<br>• Oversee discrete manufacturing processes to ensure efficiency and effective workflow.<br>• Ensure comprehensive product genealogy and traceability through accurate records and documentation.<br>• Diagnose and resolve technical issues related to IT systems, delivering timely solutions.<br>• Collaborate with cross-functional teams, including production, quality, and IT, to support operations and continuous improvement.<br>• Manage and provide leadership to first and second shift analysts, ensuring coverage during on-site and call-out situations.<br>• Ensure compliance with industry standards and regulatory requirements, especially those related to defense manufacturing.
<p><strong>Job Title:</strong> Customer Service Representative (Direct Hire)</p><p><strong>Location:</strong> Lorain, Ohio</p><p><strong>Schedule:</strong> Full-time, Monday to Friday, 8:00 AM – 5:00 PM (In-office position)</p><p><br></p><p><strong>Job Description:</strong></p><p>A great company in Lorain is seeking a hardworking and detail-oriented <strong>Customer Service Representative! </strong>In this permanent, in-office role, you’ll play a critical role in providing excellent support and communication to our customers while helping ensure smooth operations across various administrative functions. This is an excellent opportunity to make a meaningful impact in a dynamic work environment where everyone wears multiple hats to get the job done.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Management:</strong> Efficiently enter customer orders into the system, ensuring accuracy and timeliness in processing.</li><li><strong>Customer Communication:</strong> Provide outstanding support through phone and email, addressing inquiries, resolving issues, and following up with customers as needed to maintain high satisfaction levels.</li><li><strong>Logistics Coordination:</strong> Schedule shipments for customer orders, coordinating with internal teams and external vendors.</li><li><strong>Team Collaboration:</strong> Offer additional administrative support and assist with team projects during slower periods.</li><li><strong>Flexible Support:</strong> Contribute to team success by taking on diverse tasks as needed — everyone pitches in and wears many hats.</li></ul><p><strong>Qualifications and Skills:</strong></p><ul><li><strong>Experience:</strong> Previous experience in customer service or administrative support, ideally in a role involving order entry and logistics (preferred).</li><li><strong>Communication:</strong> Excellent written and verbal communication skills with a professional and approachable demeanor.</li><li><strong>Organization:</strong> Strong organizational skills and attention to detail, with the ability to manage multiple priorities.</li><li><strong>Teamwork:</strong> A proactive, team-oriented attitude with a willingness to support colleagues in a collaborative environment.</li><li><strong>Technology:</strong> Comfort with using customer management and order entry software; proficiency in Microsoft Office Suite (Excel, Word, Outlook).</li></ul><p><br></p><p>If you’re passionate about delivering exceptional customer service and thrive in a team-focused, fast-paced office environment, we’d love to hear from you!</p><p><strong>Apply today to be considered for this exciting opportunity.</strong></p>
We are looking for a detail-oriented Warehouse Specialist I to join our team in Highland Heights, Ohio. In this role, you will contribute to the efficient management of physical assets, including receiving, refurbishing, organizing, and shipping items such as office furniture, computer equipment, and printed materials. This is a long-term contract position where you will receive hands-on training and work under direct supervision until you become fully proficient in departmental processes.<br><br>Responsibilities:<br>• Receive and dispatch orders accurately in alignment with schedules and specified quantities.<br>• Assist with daily warehouse operations, including order fulfillment, shipping activities, staging, and maintaining a secure and organized environment.<br>• Follow established procedures for shipping and receiving items, including processing smaller outgoing jobs and completing punch list activities.<br>• Refurbish used office furniture to ensure quality and usability.<br>• Operate warehouse equipment such as pallet jacks and forklifts safely and efficiently.<br>• Maintain accurate records of inventory and logistics processes using software tools.<br>• Collaborate with outsourced resources and vendors to ensure smooth workflow.<br>• Travel occasionally as required to support warehouse operations.<br>• Work flexible hours, including overtime, to meet deadlines and operational needs.<br>• Adhere to safety standards and ensure compliance with company policies.
We are looking for a skilled Business Systems Analyst to join our team on a long-term contract basis in Independence, Ohio. In this role, you will provide essential support for the Voyager software system, ensuring seamless user experiences and delivering solutions to technical challenges. This position offers an opportunity to collaborate with experienced specialists and contribute to the continuous improvement of product functionality.<br><br>Responsibilities:<br>• Provide technical assistance to users by diagnosing and resolving issues related to the Voyager software system.<br>• Guide users in effectively utilizing product features and functionalities to meet their needs.<br>• Facilitate the onboarding process for new users, ensuring they are equipped to use the software efficiently.<br>• Maintain detailed documentation of user interactions, reported issues, and resolutions to build a knowledge base.<br>• Collaborate with development teams to address software bugs and suggest improvements based on user feedback.<br>• Conduct training sessions to educate users on system features and best practices.<br>• Perform quality assurance testing to ensure software reliability and identify areas for enhancement.<br>• Act as a liaison between users and technical teams to streamline communication and problem-solving.<br>• Share insights and feedback from users to support continuous product development.<br>• Monitor system performance and provide proactive solutions to potential issues.
We are looking for a detail-oriented Accounting Specialist to join our team in Elyria, Ohio. This long-term contract position offers an opportunity to work on-site in a dynamic environment, focusing on core accounting processes such as accounts receivable, accounts payable, and journal entries. If you have a strong foundation in accounting principles and are proficient in basic Excel functions, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare and record journal entries to ensure accurate financial documentation.<br>• Manage accounts receivable processes, including invoicing and payment tracking.<br>• Handle accounts payable tasks by verifying, processing, and reconciling vendor payments.<br>• Conduct account reconciliations to maintain accurate financial records.<br>• Support billing operations by reviewing and ensuring the accuracy of client invoices.<br>• Utilize basic Excel functions to organize, analyze, and report financial data.<br>• Assist in month-end and year-end closing activities as needed.<br>• Collaborate with team members to ensure compliance with accounting standards and procedures.
<p>We are looking for an Accounts Payable Specialist to join our team in Independence, Ohio. This is a short-term contract opportunity - the schedule is Monday-Friday, 8-5pm. </p><p><br></p><p>Responsibilities:</p><p>• Process and verify invoices to ensure accurate account coding and timely payment.</p><p>• Handle Automated Clearing House (ACH) transactions and manage check runs efficiently.</p><p>• Perform accurate data entry and maintain comprehensive records for all accounts payable activities.</p><p>• Collaborate with vendors and internal departments to resolve discrepancies and ensure smooth payment processing.</p><p>• Monitor and reconcile accounts payable reports to guarantee accuracy and compliance.</p><p>• Assist in preparing reports and documentation related to financial transactions.</p><p>• Ensure adherence to company policies and procedures in all payment processes.</p><p>• Provide support during audits by organizing and supplying necessary accounts payable documents.</p><p>• Participate in process improvement initiatives to enhance efficiency in the accounts payable function.</p>
We are looking for an experienced Accounts Payable Specialist to join our team in Sharon, Pennsylvania. In this role, you will oversee the accurate processing of vendor invoices, payments, and expense reports while ensuring compliance with company policies. This is a Contract-to-Permanent position offering an excellent opportunity to contribute to the financial operations of the organization.<br><br>Responsibilities:<br>• Review and process vendor invoices to ensure accuracy, proper authorization, and compliance with company guidelines.<br>• Input invoices into accounting systems and ensure timely payments according to vendor terms.<br>• Reconcile accounts payable transactions and address discrepancies with vendors and internal teams.<br>• Manage the preparation and execution of check runs, ACH payments, and wire transfers.<br>• Assist with month-end and year-end closing processes by preparing reports, accruals, and reconciliations.<br>• Monitor accounts for timely payments and follow up on outstanding or disputed invoices.<br>• Respond to vendor inquiries regarding billing and payment issues in a detail-oriented and timely manner.<br>• Provide necessary documentation and account details in support of audits.<br>• Collaborate with other departments to ensure seamless accounts payable processes.
We are looking for a highly organized and detail-oriented Payroll/Benefits Specialist to join our team in Gates Mills, Ohio. This is a long-term contract position offering the opportunity to oversee payroll and benefits processes for a mid-sized workforce. The ideal candidate will thrive in a fast-paced environment, ensuring accuracy and compliance in all payroll and benefits-related tasks.<br><br>Responsibilities:<br>• Process full-cycle payroll for approximately 225 employees, including salaried, hourly, and administrative staff.<br>• Manage payroll schedules, ensuring timely disbursement twice a month on the 15th and last day.<br>• Handle payroll operations using ADP Workforce Now, maintaining accuracy and compliance with company procedures.<br>• Assist in addressing employee benefits inquiries and provide guidance on related matters.<br>• Collaborate with the HR team to ensure proper documentation and adherence to tax regulations for W-2 employees.<br>• Perform bank reconciliations and prepare payroll postings for the general ledger.<br>• Monitor electronic time tracking systems for hourly employees and verify overtime calculations.<br>• Ensure compliance with multi-state payroll requirements, addressing any discrepancies or updates.<br>• Support administrative efforts by maintaining organized records and addressing payroll-related concerns.<br>• Uphold confidentiality and accuracy in handling sensitive employee information.
We are looking for a skilled Medical Biller/Collections Specialist to join our team in Berea, Ohio. This long-term contract position involves managing billing processes, addressing claims, and ensuring accurate payment collections within the healthcare industry. If you have a strong background in medical billing and collections, we encourage you to apply.<br><br>Responsibilities:<br>• Handle medical billing tasks, including processing claims and verifying data accuracy.<br>• Review and resolve medical denials efficiently to ensure proper reimbursement.<br>• Manage appeals for denied claims, following up with insurance providers as needed.<br>• Oversee hospital billing processes to guarantee compliance and timely payments.<br>• Collaborate with healthcare providers and insurance companies to address payment discrepancies.<br>• Monitor accounts receivable and ensure timely collection of outstanding balances.<br>• Maintain detailed records of billing activities to support audits and reporting.<br>• Analyze trends in denials and collections to recommend process improvements.<br>• Ensure compliance with all applicable regulations and industry standards.
<p>We are looking for a detail-oriented Accounts Receivable specialist to join our team in Canton, Ohio. In this role, you will oversee and manage various accounting functions, ensuring accurate and timely processing of financial transactions. Your leadership and expertise will contribute to effective financial reporting, audits, and departmental operations.</p><p><br></p><p>Responsibilities:</p><p>• Supervise accounts receivable processes to ensure timely and accurate billing and collections.</p><p>• Investigate and resolve discrepancies in accounts, ensuring all financial records are up-to-date.</p><p>• Collaborate with clients, including external agencies and individuals, to deliver exceptional customer service.</p><p>• Assist in preparing internal and external financial reports and analyses.</p><p>• Support the Controller in managing departmental goals, policies, and objectives.</p><p>• Participate in audits and ensure compliance with financial regulations.</p><p>• Manage assigned accounting tasks related to budgeting, debt, fixed assets, and grants.</p><p>• Engage in ongoing training and development to enhance skills and knowledge.</p><p>• Complete additional duties as required or assigned to support the department.</p>
<p>The Workforce Development Coordinator is responsible for designing, coordinating, and delivering comprehensive training programs that support the skill development, safety, and career progression of hourly employees across multiple manufacturing sites. This role ensures alignment with the company’s Skill-Based Development (SBD) framework and operational goals, while maintaining compliance with internal and external standards.</p><p>Partners with HR, Operations leadership, and Training & Development Business Partner, and subject matter experts to align training initiatives with business goals and ensure consistent delivery of SBD across all sites.</p><p>Identifies, develops, and implements program changes using adult learning principles and instructional design best practices that ensure consistent execution across all locations.</p><p>Analyzes training data, forecasts need, and reports metrics using tools such as Excel, LMS, and Power BI.</p><p>Responsible for scheduling and managing training sessions, coordinating with onsite trainers, and conducting virtual or in person training classes to support learning in production environments.</p><p>Evaluates training effectiveness through feedback and performance metrics, recommending appropriate solutions to close skill gaps</p><p>Collaborates with front line leadership to track, engage, and encourage employee progress through the SBD Program</p><p>Manages learning management system (LMS) activities including curriculum creation, assignment of learning objects, navigation support, and ensuring accurate recording of training records for compliance audits.</p><p>Establishes and nurtures relationships with external stakeholders to identify innovative training methodologies and ensure training programs reflect emerging workforce development trends.</p><p>Assist in cross-functional projects and provide support across departments as needed.</p><p>Supervise Workforce Specialists when applicable.</p><p>Performs other duties as assigned.</p><p>Ability to apply logical analysis and reasoning skills to develop optimal scheduling plans for training classes to include forecasting training needs</p><p>Ability to communicate effectively, orally, and in writing and behaviorally with all levels of the organization</p><p>Ability to coordinate and facilitate training</p><p>Ability to understand the basic objectives of each job and training session</p><p>Leadership & Influence – Inspires and guides teams, trainers, and stakeholders toward shared objectives.</p><p>Data-Driven Decision Making – Uses metrics and analytics to assess training effectiveness and identify gaps.</p><p>Stakeholder Engagement – Builds strong relationships with internal departments, external partners, and leadership.</p><p>Communication Excellence – Communicates complex ideas clearly across all levels of the organization.</p><p>Innovation & Continuous Improvement – Proactively seeks new methods and technologies to enhance workforce capabilities.</p>
<p>As an Accounts Receivable Specialist, you will play a pivotal role on the team. Your responsibilities will include, but are not limited to:</p><ul><li><strong>Customer Invoicing and Payments</strong>: Process customer invoices in the ERP system, ensuring alignment with shipping department paperwork and agree customer payments against open receivables while tracking customer advance payments.</li><li><strong>Collections Administration</strong>: Administer the collection process by following up with customers, maintaining collection software, and collaborating with the sales team to ensure timely payments.</li><li><strong>Cross-Departmental Coordination</strong>: Lead weekly/monthly collection meetings with multiple departments to monitor and drive collections progress.</li><li><strong>Collections Management</strong>: Drive collections efforts by utilizing internal personnel resources and holding teams accountable to meet collection targets.</li><li><strong>Credit Analysis and Monitoring</strong>: Conduct research on new and existing customers to aid credit decisions. Propose credit limits for new customers, monitor customers’ financial status to mitigate risks, and leverage credit monitoring tools to recommend changes to existing limits.</li><li><strong>Credit Hold Decision-making</strong>: Assess and make credit hold decisions for slow-paying customers to prevent potential financial losses.</li><li><strong>Journal Entries and Account Reconciliation</strong>: Prepare monthly closing journal entries and reconcile Accounts Receivable-related general ledger accounts to maintain accurate financial records.</li><li><strong>Financial Research</strong>: Address accounting and financial inquiries through data research and analysis to provide timely and accurate information.</li><li><strong>Process Optimization</strong>: Continuously evaluate and improve accounting processes to maximize efficiency.</li><li><strong>Other Duties</strong>: Perform additional duties as assigned to support departmental and organizational needs.</li></ul><p><br></p>
<p><br></p><p><strong>Position Summary:</strong></p><p>Our team is seeking a dynamic and results-oriented <strong>Senior HR Generalist</strong> to lead key human resources initiatives and contribute to our organizational success. This critical role involves overseeing HR strategies that align with business goals while ensuring compliance with employment laws and nurturing a positive work environment. The ideal candidate will possess extensive HR expertise, strong analytical and interpersonal skills, and the ability to navigate competing priorities in a fast-paced workplace.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Strategic Partnership:</strong> Act as a trusted advisor to management and employees across departments, collaborating on organizational development, workforce planning, and employee engagement strategies.</li><li><strong>Full-Cycle HR Management:</strong> Drive recruitment, onboarding, performance management, employee relations, and offboarding processes with excellence and efficiency.</li><li><strong>Policy & Compliance Guidance:</strong> Interpret and ensure adherence to HR policies, procedures, and employment laws, providing consultative support and risk mitigation strategies.</li><li><strong>Employee Relations:</strong> Manage sensitive employee relations matters, including conducting investigations and addressing disciplinary actions in a fair, timely, and confidential manner.</li><li><strong>HR Analytics:</strong> Analyze workforce data and trends to develop actionable recommendations that enhance organizational effectiveness.</li><li><strong>Training & Development:</strong> Design and facilitate training programs to support employee growth and compliance initiatives.</li><li><strong>Compensation & Benefits:</strong> Collaborate on compensation strategies and benefits administration, delivering recommendations for optimization and employee satisfaction.</li><li><strong>Continuous Improvement:</strong> Participate in the refinement of HR systems, policies, and programs to ensure best practices and operational efficiency.</li><li><strong>Mentorship:</strong> Provide coaching and mentorship to junior HR staff, fostering professional development and knowledge-sharing within the team.</li></ul><p><br></p>
<p><strong>Position Overview:</strong></p><p>We are seeking a highly skilled and experienced <strong>Office Manager</strong> to join our team on a contract basis. This multifaceted role combines responsibilities across <strong>office administration, human resources, and accounting</strong>, making it ideal for a professional with strong organizational, communication, and multitasking abilities. The position offers opportunities to thrive in a dynamic environment with potential for cross-training and professional development.</p><p><strong>Key Responsibilities:</strong></p><p> </p><p><strong>Human Resources:</strong></p><ul><li>Facilitate the recruitment process, including job postings, candidate screening, and interview coordination.</li><li>Oversee employee onboarding, orientation, and training efforts.</li><li>Maintain accurate employee records and assist in compliance tracking and HR documentation.</li><li>Provide administrative support for HR-related projects and office-wide initiatives.</li></ul><p><strong>Office Administration:</strong></p><ul><li>Manage office operations by coordinating administrative tasks such as filing, data entry, and supply inventory management.</li><li>Coordinate meetings, schedules, and office communications to ensure seamless day-to-day operations.</li><li>Ensure the office remains clean, organized, and well-maintained.</li></ul><p><strong>Accounting Support:</strong></p><ul><li>Assist with accounts receivable functions, including cash application, collections, and processing credit applications.</li><li>Perform customer account updates and light bookkeeping tasks as needed.</li><li>Participate in cross-training initiatives within the accounting department to ensure adequate coverage.</li></ul>
