<p>The Customer Service Representative is responsible for providing prompt, courteous, and knowledgeable support to customers, ensuring a positive experience and the resolution of issues or inquiries. This role serves as a primary contact for product, service, and account questions, and works closely with internal teams to deliver high-quality service. The ideal candidate demonstrates strong communication skills, a service mindset, and proficiency with standard office and customer relationship management (CRM) software.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries by phone, email, or chat with professionalism and empathy</li><li>Listen actively to customer concerns and resolve issues by providing accurate information, solutions, or escalating matters appropriately</li><li>Document customer interactions and outcomes in CRM systems, ensuring records are complete and up-to-date</li><li>Maintain current knowledge of products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and other customer requests efficiently and accurately</li><li>Collaborate with internal teams to resolve customer needs and follow up on outstanding issues</li><li>Identify opportunities to enhance customer satisfaction and gather feedback for continuous improvement</li><li>Uphold confidentiality and security standards when handling sensitive information</li><li>Support a positive team environment and participate in ongoing training and process improvement initiatives</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. In this Contract to permanent position, you will play a vital role in building strong customer relationships, ensuring seamless service delivery, and addressing client needs effectively. This is an excellent opportunity to contribute to a collaborative and customer-focused environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with assigned customers by understanding their unique needs and preferences.<br>• Manage order processing, track shipments, and provide prompt updates to clients.<br>• Address customer concerns by offering personalized solutions and escalating complex issues as needed.<br>• Keep detailed and accurate records of customer interactions, transactions, and feedback.<br>• Provide product-related information, including nutritional details and compliance with food service regulations, to assist customers.<br>• Collaborate with sales, logistics, and operations teams to ensure smooth order fulfillment and high levels of customer satisfaction.<br>• Monitor customer accounts proactively to identify potential challenges and provide timely support.
We are looking for a dedicated and personable Customer Service Representative to join our team in Dallas, Texas. This is a contract to permanent position, offering an excellent opportunity for growth in a fast-paced, customer-focused environment. The ideal candidate will thrive in engaging with customers, managing orders, and ensuring exceptional service both in-person and online.<br><br>Responsibilities:<br>• Welcome visitors and walk-in customers with a friendly and attentive attitude.<br>• Conduct on-site tours to showcase services or products to prospective clients.<br>• Accurately process online orders and ensure timely completion.<br>• Assist customers with purchases, inquiries, and general support needs.<br>• Keep detailed and accurate records of customer interactions and order details.<br>• Provide administrative assistance and manage front desk operations.<br>• Maintain a clean and organized reception area, ensuring it is presentable at all times.
Join a supportive, fast‑paced team dedicated to helping homeowners navigate their mortgage questions and stay on track with their accounts. In this advisory‑focused role, you’ll guide customers through solutions, answer questions, and provide clear, compassionate support. <br> What You’ll Do Deliver exceptional, positive customer service on every call Reach out to homeowners to understand their situation and provide guidance on available payment options Assist with inbound questions including escrow, website navigation, payoffs, and general account support Help customers process payments and connect eligible homeowners with refinance opportunities Participate in ongoing onsite training to stay current on mortgage policies and best practices Work toward team performance goals while maintaining high customer satisfaction
<p>The Customer Service Specialist plays a key role in delivering exceptional support to clients and customers by addressing inquiries, resolving issues, and ensuring a positive experience. This position requires strong communication skills, a service-oriented approach, and proficiency in CRM systems and standard office software. The Customer Service Specialist serves as a primary contact for incoming requests, collaborating with internal teams to meet customer needs efficiently and effectively.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound customer inquiries via phone, email, or chat in a courteous and professional manner</li><li>Resolve customer concerns, troubleshoot problems, and escalate complex issues as needed</li><li>Document interactions within CRM systems, ensuring accurate and complete records</li><li>Provide product, service, or policy information as requested</li><li>Maintain up-to-date knowledge of company offerings, procedures, and policies</li><li>Collaborate with internal departments to meet customer expectations and follow up on outstanding issues</li><li>Process orders, returns, and exchanges accurately and efficiently</li><li>Identify opportunities to improve customer satisfaction and report feedback to management</li><li>Uphold confidentiality and handle sensitive information appropriately</li><li>Support a team environment and contribute to ongoing process improvement initiatives</li></ul>
<p><strong>TIER 1 TECHNICAL SUPPORT REPRESENTATIVE</strong></p><p>This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. </p><p><br></p><p><strong>POSITION: TIER 1 TECHNICAL SUPPORT</strong></p><p><strong>LOCATION: GRAND PRAIRIE, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $18-$21/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills.</li></ul>
We are looking for a highly motivated Customer Experience Specialist to join our team in Coppell, Texas. This role focuses on delivering exceptional support to customers in the mortgage industry, addressing inquiries related to payments, escrow, refinancing, and early-stage collections. As a Contract to permanent position, it offers the opportunity for long-term career growth within a company that values internal promotion and ongoing development.<br><br>Responsibilities:<br>• Handle inbound and outbound calls in a fast-paced, high-volume call center environment.<br>• Address customer inquiries regarding mortgage payments, escrow accounts, tax questions, and refinancing options.<br>• Manage early-stage collections for accounts up to 60 days past due while maintaining a high standard of conduct.<br>• Utilize multiple systems and AI-driven tools to efficiently resolve customer concerns.<br>• Provide clear and effective communication to ensure customer satisfaction.<br>• Adapt to various customer scenarios and troubleshoot connectivity issues effectively.<br>• Collaborate with team members and supervisors to improve processes and enhance service quality.<br>• Participate in rotational Saturday shifts, ensuring timely support with compensatory time off.<br>• Follow business casual dress code and uphold company standards in all interactions.<br>• Leverage modern technologies to streamline workflows and improve customer experience.
Our client is seeking a detail oriented Bilingual Receptionist to support front desk operations. This role is the first point of contact for visitors and callers and requires excellent communication in both English and Spanish. Responsibilities Greet and assist visitors Answer and route incoming calls (English/Spanish) Manage front desk, sign‑ins, and visitor logs Handle mail, deliveries, and general office support Maintain a clean and organized reception area
We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This is a Contract to permanent opportunity where you will play a key role in managing customer accounts and ensuring timely payments. If you have a strong background in collections and are skilled in communication and negotiation, we encourage you to apply.<br><br>Responsibilities:<br>• Manage and monitor customer accounts to identify overdue payments and initiate appropriate collection actions.<br>• Communicate effectively with customers to negotiate payment arrangements and resolve outstanding balances.<br>• Utilize skip tracing techniques to locate customers and update account records accordingly.<br>• Prepare and send collection correspondence to customers, ensuring compliance with company policies.<br>• Document account statuses and maintain accurate records of all interactions and payment agreements.<br>• Assist in resolving customer service issues related to collections, providing attentive and timely support.<br>• Generate monthly reports detailing delinquent accounts and collection activities.<br>• Support workout arrangements and write-offs as necessary, ensuring proper documentation.<br>• Collaborate with team members to improve collection processes and enhance efficiency.<br>• Utilize tools such as Salesforce and Microsoft Excel to track and analyze account data.
<p>The Front Desk Coordinator acts as the welcoming face of our office, providing exceptional customer service while managing the day-to-day operations of the reception area. This professional is responsible for greeting visitors, handling incoming calls, and supporting administrative functions to ensure a smooth and efficient front office experience. The ideal candidate is organized, personable, and able to multitask in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors promptly and professionally, directing them to the appropriate team member or department</li><li>Answer, route, and manage a high volume of incoming calls</li><li>Maintain the appearance and cleanliness of the reception area and conference rooms</li><li>Coordinate meeting schedules, conference room bookings, and facilitate guest sign-in procedures</li><li>Receive, sort, and distribute mail, packages, and deliveries</li><li>Assist with data entry, filing, and other administrative tasks as assigned</li><li>Manage calendars and support scheduling for team members as needed</li><li>Uphold security standards and ensure guest confidentiality</li><li>Support special projects and office events as needed</li></ul><p><br></p>
<p>The Receptionist serves as the first point of contact for visitors, clients, and staff, representing our company with professionalism and courtesy. This position is responsible for greeting guests, managing incoming calls, handling basic administrative tasks, and maintaining an organized and welcoming front office environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist visitors, directing them to the appropriate personnel or meeting rooms</li><li>Answer, screen, and route incoming calls promptly and professionally</li><li>Respond to general inquiries via phone, email, or in-person</li><li>Receive and distribute mail, packages, and deliveries</li><li>Maintain the reception area’s appearance and ensure it is tidy and welcoming</li><li>Schedule appointments, meetings, and maintain conference room calendars</li><li>Assist with administrative support tasks, such as data entry, filing, and copying documents</li><li>Handle sensitive information with confidentiality and discretion</li><li>Support other departments with special projects or tasks as needed</li></ul>
<p>We are looking for an experienced Chief Operating Officer to join a dynamic construction related firm in Arlington, Texas. This executive role demands a strategic thinker and results-oriented leader who excels in managing day-to-day operations while driving long-term business objectives. The ideal candidate will be passionate about fostering organizational excellence, ensuring project efficiency, and delivering exceptional client satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Lead and oversee daily construction operations, including project management, procurement, field activities, safety protocols, and quality assurance.</p><p>• Develop and implement strategies to optimize operational efficiency, enhance safety standards, and drive continuous improvement.</p><p>• Manage budgets, forecasts, and financial metrics while identifying opportunities for cost savings and improved profitability.</p><p>• Collaborate with business development and preconstruction teams to strategize bids, proposals, and project handoffs.</p><p>• Build and nurture high-performing teams by recruiting, training, and mentoring staff to support organizational growth.</p><p>• Ensure timely and compliant execution of construction projects, adhering to specifications, budgets, and regulatory standards.</p><p>• Foster strong relationships with clients, subcontractors, suppliers, and community stakeholders to support business success.</p><p>• Evaluate and adopt innovative technologies and methods to boost efficiency and project delivery outcomes.</p><p>• Promote a culture of accountability, safety, and quality across all levels of the organization.</p><p>• Ensure adherence to local, state, and federal construction, labor, and safety regulations.</p>
<p>We’re looking for a Senior Cloud Engineer to design, build, and operate secure, scalable infrastructure on Google Cloud Platform (GCP). You’ll lead with GKE for container orchestration, Infrastructure as Code (Terraform or Ansible) for repeatability, and scripting (Python, Shell/Bash) to automate everything from provisioning to observability. This role bridges architecture and hands-on delivery, partnering closely with DevOps, SRE, Security, and application teams.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Architect & implement</strong> highly available, cost-efficient GCP environments (VPCs, subnets, routing, load balancers, Cloud NAT, Cloud DNS, Cloud Storage, Cloud SQL/Spanner/BigQuery as applicable).</li><li><strong>Design, deploy, and operate GKE</strong> clusters (node pools, autoscaling, upgrades, ingress, CNI/CNI‑overlays, workload identity, network policies, pod security).</li><li><strong>Automate infrastructure</strong> with Terraform or Ansible (modules/roles, workspaces/environments, pipelines, policy-as-code).</li><li><strong>Build platform tooling</strong> and automation in Python/Shell/Bash (provisioning, configuration drift remediation, release packaging, operational runbooks).</li><li><strong>Implement observability</strong> (Cloud Monitoring/Logging, Prometheus/Grafana, OpenTelemetry) and actionable alerting/SLOs.</li><li><strong>Harden security</strong> (IAM least-privilege, service accounts, secrets management, private clusters, image scanning, workload identity, org policies).</li><li><strong>Enable CI/CD</strong> for apps and infra (Cloud Build/GitHub Actions/GitLab CI, artifact registries, blue/green or canary deployment strategies).</li><li><strong>Drive reliability</strong>—capacity planning, performance tuning, backup/DR strategies, incident response, root cause analysis, and postmortems.</li><li><strong>Mentor engineers</strong>, codify best practices, and contribute to architectural standards and roadmaps.</li></ul><p><br></p>
We are looking for a skilled Attorney to join a nationally recognized law firm as the founding associate of its new Dallas, Texas office. This role offers a unique opportunity to lead civil litigation efforts while establishing the firm’s presence in the region. The position combines legal expertise with strategic leadership, creating a pathway for significant career growth and influence.<br><br>Responsibilities:<br>• Represent clients in various civil litigation cases, including handling pleadings, motions, discovery, depositions, hearings, mediations, and trials.<br>• Act as the primary legal representative for the Dallas office, fostering strong relationships with clients and the community.<br>• Collaborate with firm leadership to develop market strategies, drive client acquisition, and engage in community outreach.<br>• Provide strategic legal advice that anticipates client needs and emphasizes proactive solutions.<br>• Work closely with attorneys across diverse practice areas to deliver comprehensive legal services.<br>• Establish best practices and operational processes as part of the new office setup.<br>• Maintain a client-focused approach, prioritizing effective outcomes and long-term partnerships.<br>• Participate in initiatives to strengthen the firm's regional branding and presence.
We are looking for a reliable and detail-oriented Receptionist to join our team in Dallas, Texas. This is a Contract to permanent position that provides an excellent opportunity for growth and skill development. The ideal candidate will play a vital role in ensuring the smooth operation of the office and delivering exceptional service to both visitors and team members.<br><br>Responsibilities:<br>• Serve as the first point of contact by welcoming visitors and managing light traffic in the reception area.<br>• Answer and direct incoming calls using a multi-line phone system efficiently.<br>• Assist with administrative tasks, including office services and human resources support, as needed.<br>• Provide overflow assistance to paralegals and handle assigned paralegal tasks with due diligence.<br>• Collaborate with the Director of Administration to ensure office operations run smoothly.<br>• Maintain an organized and detail-oriented front desk environment.<br>• Support the team with other challenging tasks as requested.<br>• Learn and utilize standard software systems used by the firm.
<p>We are offering a contract to hire role supporting administrative operations in planning, zoning, and building permitting. This role is ideal for an organized professional with strong communication skills, technical capabilities, and a customer-focused approach. You will be responsible for assisting both staff members and customers with platting, zoning, and building permit applications, ensuring compliance with specific requirements.</p>
<p>We are looking for an experienced <strong>Accounting Manager to join our team on a 2 month contract in Plano</strong>, Texas. <strong> This is 100% onsite</strong>. In this role, you will oversee key financial reporting and accounting processes for a banking institution, ensuring accuracy and compliance with industry standards. This position requires strong expertise in regulatory reporting and a solid understanding of banking operations. As a vital member of the team, you will collaborate with the Chief Accounting Officer to deliver timely and reliable financial information.</p><p><br></p><p>Responsibilities:</p><p>• Prepare accurate journal entries for the general ledger in compliance with banking-specific accounting standards.</p><p>• Reconcile various accounts monthly to ensure financial accuracy and resolve discrepancies.</p><p>• Assist in creating monthly, quarterly, and annual financial statements while adhering to established deadlines.</p><p>• Support internal and external audits by compiling necessary documentation and addressing inquiries.</p><p>• Handle regulatory reporting requirements for state banking agencies, ensuring adherence to compliance standards.</p><p>• Analyze financial data and identify variances, providing detailed insights to management.</p><p>• Oversee the month-end and year-end close processes to ensure timely completion.</p><p>• Collaborate with cross-functional teams to gather and verify financial data.</p><p>• Ensure compliance with internal controls, company policies, and relevant banking regulations.</p><p>• Perform additional duties as assigned to support the accounting team.</p>
We are looking for an experienced Billing Manager to lead and oversee the billing operations for a legal firm in Dallas, Texas. This role requires a proactive, detail-oriented individual who can manage a team, ensure accuracy, and streamline billing processes while supporting attorneys and staff. The ideal candidate will demonstrate strong leadership skills and a deep understanding of billing software and accounting procedures.<br><br>Responsibilities:<br>• Supervise the billing department, ensuring efficient operations and providing training to team members.<br>• Collaborate with attorneys and staff to distribute and manage proformas.<br>• Process client invoices using Elite 3E and other billing systems.<br>• Perform variance analysis to identify and address discrepancies in billing.<br>• Develop and implement strategies to improve billing processes and enhance efficiency.<br>• Maintain compliance with legal and financial regulations related to billing.<br>• Provide support to the Chief Financial Officer on billing-related matters.<br>• Generate and review reports to monitor billing performance and trends.<br>• Ensure accurate and timely invoicing for all clients.
We are looking for a dedicated Collections Specialist to join our team in Richardson, Texas. This contract-to-permanent position is ideal for professionals who excel in managing account portfolios, resolving past due balances, and maintaining strong customer relationships. If you have a passion for problem-solving and a proactive approach to collections, we encourage you to apply.<br><br>Responsibilities:<br>• Communicate with customers to address and resolve overdue accounts through negotiation and payment arrangements.<br>• Perform skip tracing to locate customers and ensure timely recovery of overdue balances.<br>• Prepare and maintain detailed collection correspondence, ensuring accurate documentation of account status.<br>• Facilitate work-out arrangements to assist customers in resolving their financial obligations.<br>• Generate monthly reports on delinquency status and portfolio performance.<br>• Support billing collection processes and manage write-offs as necessary.<br>• Utilize tools such as Salesforce, Excel, and Word to streamline collection tasks.<br>• Collaborate with team members to enhance collection strategies and improve recovery rates.<br>• Ensure compliance with commercial lending and leasing protocols in all collection activities.
<p><strong>100% Remote / No C2C or Sponsorship Available </strong></p><p>We are looking for a Full Stack AI Engineer. In this role, you will design and implement intelligent systems that drive innovation in conversational AI and autonomous workflows. You will work across the technology stack, leveraging cutting-edge AI frameworks and tools to create scalable, enterprise-grade applications. If you thrive in a dynamic environment and are passionate about advancing AI capabilities, this position offers an excellent opportunity to make a meaningful impact.</p><p><br></p><p>Responsibilities:</p><p>• Develop end-to-end workflows for AI agents using advanced frameworks, ensuring efficient task orchestration, memory management, and safety measures.</p><p>• Collaborate with cross-functional teams to communicate technical decisions and balance trade-offs for optimal solutions.</p><p>• Utilize AI coding tools to accelerate development while adhering to enterprise standards for security and reliability.</p><p>• Define and implement metrics to evaluate AI agent performance, contributing to the standardization of evaluation methods across products.</p><p>• Design scalable system architectures that optimize caching, streaming, observability, and cost-efficiency.</p><p>• Integrate AI agents with existing services and new microservices to ensure robust and scalable deployments.</p><p>• Conduct thorough code reviews to enhance performance, enforce secure coding practices, and uphold software quality.</p><p>• Build and deploy systems that adhere to best practices for real-time communication, such as WebRTC and WebSockets.</p><p>• Lead efforts in debugging and performance tuning across both front-end and back-end components.</p><p>• Continuously optimize workflows and processes to enhance the reliability and scalability of AI-powered systems.</p>
