<p>We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Vandalia, Ohio. This Contract to permanent position provides an excellent opportunity to move into a long-term role based on performance. The ideal candidate will possess strong organizational skills and a commitment to delivering high-quality service to members.</p><p><br></p><p>Responsibilities:</p><p>• Perform accurate data entry into member portals and validate submissions with confirmation numbers.</p><p>• Process enrollments and maintain eligibility records efficiently.</p><p>• Generate and analyze reports to support member services operations.</p><p>• Communicate with vendors and representatives to address inquiries and resolve issues.</p><p>• Manage mail distribution and ensure proper scanning and indexing of documents.</p><p>• Respond to inbound calls professionally, addressing member questions and concerns.</p><p>• Coordinate schedules and appointments to meet member needs.</p><p>• Utilize Microsoft Excel and Word for documentation and reporting.</p><p>• Handle email correspondence promptly to support member inquiries.</p><p>• Maintain attention to detail while performing order entry tasks to ensure accuracy.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p>
We are looking for a dedicated and customer-focused individual with strong attention to detail to join our team as a Member Services Representative in Kaukauna, Wisconsin. This position is a Contract role and requires a motivated individual who can deliver exceptional service to our members while handling a variety of financial inquiries. As the first point of contact, you will play a key role in ensuring member satisfaction and promoting the benefits of credit union membership.<br><br>Responsibilities:<br>• Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently.<br>• Educate members on the advantages of credit union membership and the range of financial services available.<br>• Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences.<br>• Maintain up-to-date knowledge of credit union products, procedures, and compliance regulations to provide accurate information and assistance.<br>• Collaborate with team members to ensure seamless service delivery and a positive work environment.<br>• Handle member concerns efficiently, providing solutions and escalating issues when necessary.<br>• Perform data entry and transaction processing with precision and attention to detail.<br>• Utilize computer systems effectively to manage member accounts and document interactions.<br>• Uphold company standards and policies while fostering trust and transparency with members.
We are looking for a dedicated and personable Member Services Representative to join our team in St. Paul, Minnesota. In this role, you will provide exceptional support to credit union members, ensuring their financial needs are met with care and professionalism. This is an on-site, long-term contract position offering the opportunity to make a meaningful impact through excellent customer service.<br><br>Responsibilities:<br>• Handle incoming and outgoing calls to assist members with inquiries, transactions, and account-related issues.<br>• Provide comprehensive guidance to members about credit union services, benefits, and online banking tools.<br>• Process cash transactions efficiently while maintaining a high standard of accuracy.<br>• Assist members with opening and closing accounts, updating personal information, and resolving issues with debit cards.<br>• Deliver personalized service by addressing member concerns thoroughly, ensuring satisfaction without focusing on quotas or sales.<br>• Maintain detailed knowledge of credit union policies, procedures, and compliance regulations to provide consistent and accurate information.<br>• Support members visiting the branch by creating a welcoming environment and fostering positive interactions.<br>• Utilize computer systems and multi-line phone systems to manage member interactions effectively.<br>• Collaborate with team members to ensure seamless service delivery and problem resolution.<br>• Uphold the organization’s commitment to exceptional customer experiences through proactive and friendly communication.
<p>Member Services Specialist</p><p>Hybrid | Stable Insurance Organization | Long-Term Growth</p><p><br></p><p>A well-established insurance organization is adding a Member Services Specialist to its customer operations team. This role is ideal for someone who enjoys guiding others, digging into details, and handling important conversations with care and professionalism.</p><p><br></p><p>What You’ll Be Doing</p><p>Serve as a primary point of contact for members via phone and limited written communication</p><p>Walk customers through policy questions, updates, and next steps with clarity and patience</p><p>Review and update member records related to coverage, beneficiaries, billing, and payments</p><p>Use critical thinking to resolve nuanced or sensitive situations efficiently and accurately</p><p><br></p><p>Why This Role Stands Out</p><p>Hybrid schedule following on-site training</p><p>Clear pathways for internal advancement</p><p>Consistent, rotating hours (8–4 and 9–5)</p><p>Collaborative, team-oriented environment</p><p><br></p><p>📞 Interested? Reach out to Christin, Erin, or Lydia at (563) 359-7535 for details.</p>
<p>Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a <strong>Member Services Processing Representative</strong> to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day.</p><p> </p><p><strong>Why Candidates Love This Opportunity</strong></p><ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul><p><strong>What You’ll Do</strong></p><p>You’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:</p><ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul><p>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue.</p><p> </p><p>Interested? Apply today!</p><p>Reach out to us at 📞 (563) 359‑7535</p><p> </p><p>We’d love to connect and share more about how this role aligns with your experience and goals.</p>
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed.<br>• Build and maintain positive relationships with customers to ensure satisfaction and loyalty.<br>• Process and manage customer orders accurately, including quoting and order entry.<br>• Review purchase orders for pricing accuracy and ensure all data is correctly recorded.<br>• Utilize Oxaion software to handle order entry, scheduling, and customer account management.<br>• Maintain organized and accurate records of customer transactions, communications, and complaints.<br>• Coordinate with internal teams to ensure smooth workflows and timely order processing.<br>• Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines.<br>• Use Microsoft Office applications for administrative tasks and documentation.<br>• Travel occasionally for training and customer site visits, as required.
<p>Robert Half is seeking a dependable and customer-focused Bilingual Customer Service Representative (Spanish/English) to support a high-volume service environment. This role requires strong communication skills, attention to detail, and the ability to handle multiple customer inquiries efficiently and professionally.</p><p><br></p><p>Responsibilities</p><ul><li>Handle inbound and outbound calls in both English and Spanish</li><li>Assist customers with account questions, service requests, and issue resolution</li><li>Enter and update customer information accurately in the system</li><li>Respond to emails and online inquiries in a timely manner</li><li>Escalate complex concerns to appropriate departments when needed</li><li>Track interactions and maintain detailed documentation</li><li>Provide clear explanations of services, policies, and next steps</li><li>Maintain professionalism and empathy during difficult conversations</li></ul><p><br></p>
<p>We are seeking a highly organized and client-focused <strong>Customer Service and Account Manager</strong> to join our logistics team. This role is responsible for managing day-to-day operations for apparel clients, ensuring exceptional service, timely deliveries, and strong client relationships. The ideal candidate will have experience in logistics, supply chain, or apparel distribution and possess excellent communication and problem-solving skills.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the primary point of contact for assigned apparel clients, managing all inquiries and service requests.</li><li>Oversee order processing, shipment tracking, and delivery schedules to ensure accuracy and timeliness.</li><li>Coordinate with internal teams (warehouse, transportation, and operations) to resolve issues and meet client expectations.</li><li>Monitor inventory levels and assist clients with replenishment planning.</li><li>Prepare and analyze reports on shipment status, performance metrics, and account activity.</li><li>Handle escalations promptly and provide proactive solutions to prevent service disruptions.</li><li>Maintain strong relationships with clients through regular communication and account reviews.</li><li>Identify opportunities for process improvements and upselling additional services.</li></ul><p><br></p>
<p>Robert Half is seeking a professional and friendly Bilingual Customer Service Representative to support one of our clients. This role is ideal for someone who enjoys helping people, handling inquiries, and providing excellent service in a fast-paced environment.</p><p><br></p><p>Responsibilities</p><ul><li>Answer incoming calls and respond to emails from customers</li><li>Communicate with clients in both English and Spanish</li><li>Provide information about services, policies, and procedures</li><li>Resolve customer questions and concerns professionally</li><li>Enter and update information in company systems</li><li>Document interactions and maintain accurate records</li><li>Route requests to the appropriate departments</li><li>Assist with general administrative tasks as needed</li></ul>
<p>Robert Half is currently hiring a <strong>Customer Service Representative</strong> for a reputable organization in the Syracuse area. This <strong>contract role</strong> is ideal for someone who thrives in a fast‑paced environment and enjoys helping customers resolve questions and issues with professionalism.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle incoming calls, emails, and inquiries from customers</li><li>Provide accurate information, troubleshoot issues, and ensure high‑quality service</li><li>Document customer interactions, updates, and resolutions in internal systems</li><li>Maintain knowledge of company products, policies, and procedures</li><li>Collaborate with internal teams to resolve escalated issues</li><li>Assist with administrative tasks including data entry, order processing, and account updates</li><li>Maintain a positive, customer‑focused attitude in all interactions</li></ul><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.<br>• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.<br>• Deliver accurate and detailed information about banking products and services.<br>• Record customer interactions and transactions thoroughly in the system to maintain accurate records.<br>• Work collaboratively with team members to ensure a seamless and efficient customer experience.<br>• Analyze customer needs and recommend suitable banking solutions.<br>• Handle sensitive customer information responsibly and in compliance with banking regulations.<br>• Stay informed about banking products, services, and procedures to provide up-to-date assistance.
We are looking for a dedicated Client Services Representative to join our team in Sanford, Maine. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries and needs are addressed efficiently and professionally. You will collaborate with various departments to deliver accurate quotes, process orders, and provide exceptional service that aligns with company standards.<br><br>Responsibilities:<br>• Serve as the main liaison between customers, sales representatives, and internal departments to ensure seamless communication and service delivery.<br>• Process customer quotes, purchase orders, and warranties with accuracy and attention to detail.<br>• Log and maintain call and data records in company systems, ensuring all customer interactions are documented.<br>• Coordinate with engineering teams to provide clear answers and solutions to customer inquiries.<br>• Resolve customer issues promptly, including warranty and non-warranty concerns, troubleshooting, and service incidents.<br>• Maintain comprehensive knowledge of product features, benefits, and warranties to assist customers effectively.<br>• Uphold the company's quality assurance and customer satisfaction programs to address complaints and improve service standards.<br>• Ensure compliance with company policies, including time management and productivity benchmarks.<br>• Utilize Lean tools and concepts to identify and eliminate inefficiencies, improving processes and customer satisfaction.<br>• Perform additional duties as assigned by supervisors or managers to support team objectives.
<p><strong>Jeff Abrams is seeking a dedicated Client Services Representative to join his exceptional client's team.</strong> In this role, you will play a key part in delivering outstanding client experiences while managing a range of financial services and administrative tasks. This position is ideal for someone who thrives in a client-focused environment and is committed to providing personalized, high-quality support.</p><p><strong>Responsibilities:</strong></p><p>• Facilitate updates to beneficiary designations, ensuring accuracy and compliance with firm policies.</p><p> • Process wire transfers securely and in accordance with regulatory requirements.</p><p> • Manage rollover requests by coordinating with custodians, preparing documentation, and ensuring smooth transitions.</p><p> • Respond promptly and effectively to client inquiries, providing detailed information on financial products and services.</p><p> • Build and maintain strong client relationships through proactive and personalized communication.</p><p> • Guide new clients through the onboarding process to ensure a seamless and welcoming experience.</p><p> • Oversee client transactions, including deposits, withdrawals, account updates, and balance inquiries.</p><p> • Partner with financial advisors to ensure client activities align with their financial strategies and goals.</p><p> • Maintain accurate and current client records within Salesforce.</p><p> • Follow up on pending client requests to ensure timely and complete resolutions.</p><p><br></p><p>If you are interested in this role, please reach out to <strong>Jeff Abrams via LinkedIn</strong>.</p>
<p><strong>About the Role</strong></p><p> Robert Half is partnering with a well-established insurance organization seeking a detail-oriented Client Services Representative to support their compliance and operations team. This role has a strong administrative and coordination focus, assisting with client documentation, internal processes, and regulatory recordkeeping.</p><p>The ideal candidate is highly organized, enjoys supporting internal teams and clients, and thrives in a structured environment where accuracy and follow-through are important.</p><p><strong>Key Responsibilities</strong></p><ul><li>Provide administrative support to the client services and compliance teams</li><li>Assist with maintaining and updating client records, compliance documentation, and internal files</li><li>Track deadlines, renewals, and required documentation related to client accounts</li><li>Coordinate with internal departments to gather information and ensure client files are complete and compliant</li><li>Maintain organized databases, spreadsheets, and document tracking systems</li><li>Assist with preparing documentation for internal reviews and audits</li><li>Respond to client inquiries and support requests in a professional and timely manner</li><li>Support scheduling, document preparation, and other administrative tasks as needed</li></ul><p><br></p>
<p>We are offering a long-term contract employment opportunity for a Client Service Representative in Las Vegas, NV. </p><p><br></p><p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p><br></p>
<p><strong>Customer Service / Account Management (Chattanooga & North Georgia Area | 100% Onsite)</strong></p><p>Robert Half Administrative, Customer Support, and Human Resources is actively recruiting for Customer Service and Account Management roles in Chattanooga and North Georgia. These positions are 100% onsite, in partnership with respected employers across a variety of leading local industries.</p><p><br></p><p>If you’re interested in administrative, customer support, or human resources positions, Robert Half is your only specialized solution in the Chattanooga region—with a singular focus and deep expertise in these fields.</p><p><br></p><p><b> Why Work with Robert Half Administrative, Customer Support, and Human Resources?</b></p><ul><li>Exclusive specialization: We are the Chattanooga and North Georgia region’s only provider completely focused on administrative, customer support, and HR jobs</li><li>Immediate access to roles at leading local employers</li><li>Personalized guidance and ongoing communication for your career journey</li><li>Connections across multiple industries, offering you choice and flexibility</li><li>Proven track record of successful placements and support for professional advancement</li><li>Market-driven compensation and benefits</li></ul><p>Take the next step in your career today! Please submit your resume online and call our office directly for an immediate interview: <strong>423-265-5561</strong>.</p><p><br></p><p>Join Robert Half Administrative, Customer Support, and Human Resources—the experts building local talent and rewarding careers.</p>
We are looking for a motivated and customer-focused Guest Services Representative to join our team in Memphis, Tennessee. In this contract to permanent position, you will play a key role in delivering exceptional experiences to visitors at our museum. This role requires standing for extended periods and working weekends, with Tuesdays off and one additional day off during the week.<br><br>Responsibilities:<br>• Welcome guests warmly at the front entrance and Box Office, ensuring a positive first impression.<br>• Provide detailed information about permanent and rotating exhibits, becoming knowledgeable about the museum and the Civil Rights era.<br>• Monitor assigned areas within the museum to assist guests and maintain traffic flow.<br>• Offer guidance and answer questions in hallways, helping visitors navigate the museum.<br>• Manage the theater experience by delivering pre- and post-video announcements to enhance guest engagement.<br>• Maintain an attentive demeanor while standing for extended periods and addressing visitor needs.<br>• Support organizational sales and service goals through excellent customer interactions.<br>• Ensure guests have a seamless experience by addressing concerns promptly and effectively.<br>• Uphold museum standards by maintaining cleanliness and order in your assigned areas.<br>• Collaborate with team members to provide consistent and high-quality service throughout the museum.
<p><strong>Company Overview:</strong></p><p>Join our team and become part of an organization known for innovation, growth, and a commitment to both business success and employee well-being. We are a leading firm in our industry, consistently recognized for our high ethical standards and ability to match great companies with talented professionals (Source: Q1 2026_The Demand for Skilled Talent.pdf).</p><p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented Administrative Assistant to support our client-focused operations. In this role, you will play a critical part in managing client order needs, providing timely updates, and ensuring accurate documentation using Microsoft Excel. Your contributions will be instrumental in delivering exceptional service and maintaining organized, efficient workflows.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as a point of contact for client order requests and updates, ensuring prompt and accurate communication.</li><li>Maintain and update order tracking files, utilizing Microsoft Excel for efficient data entry, organization, and reporting.</li><li>Review, organize, and manage digital and hard copy files to ensure information is readily accessible and compliant with company standards.</li><li>Support administrative operations, including scheduling, document preparation, and workflow improvement projects.</li><li>Collaborate with team members to resolve client inquiries and proactively provide order status updates.</li><li>Uphold confidentiality and accuracy in all client and internal documentation (Source: Q1 2026_The Demand for Skilled Talent.pdf).</li></ul><p><br></p>
We are looking for a dedicated Client Services Specialist to join our team in Miami, Florida. In this role, you will play a pivotal part in supporting clients and ensuring they receive the assistance they need, while maintaining confidentiality and a high standard of conduct. This is a Contract to permanent position within the detail-oriented services industry, offering the opportunity to grow and contribute to our mission of providing exceptional legal support.<br><br>Responsibilities:<br>• Conduct interviews with clients to assess their needs and circumstances.<br>• Screen applicants for eligibility and provide guidance on next steps.<br>• Refer clients to appropriate resources or services based on their specific situations.<br>• Distribute educational materials and general information to applicants for self-help purposes.<br>• Assist with clinics and outreach events organized by the program.<br>• Perform intake duties at designated outreach sites as required.<br>• Communicate effectively with clients, ensuring respect and confidentiality are upheld.<br>• Utilize the case management system to manage and document client interactions.<br>• Collaborate with team members to promote a spirit of teamwork and cooperation.<br>• Adhere to supervisor directions and organizational protocols in daily tasks.
This position supports the Investment Consulting Services team with a blend of operational and administrative responsibilities. <br> The role acts as a liaison with investment managers, vendors, custodians, and clients, handling client paperwork (brokerage accounts, agreements, trade authorizations), tracking and logging financial transactions, and coordinating compliance for client documentation. Additional duties include preparing tax packages, supporting client meetings, organizing financial documents, and facilitating communications between clients and staff. <br> Key Qualifications & Experience to Target: Associate’s Degree or higher (Bachelor’s preferred but not required). Minimum 2 years of administrative support experience in a detail oriented services environment; prior experience in wealth management, investment, or tax/accounting firms is strongly preferred. Strong client service orientation, professionalism, and teamwork mindset. High attention to detail, process-orientation, and ability to manage transactional accuracy/compliance. Proven ability to manage multiple deadlines independently and proactively. Superior communication skills (both verbal and written) for working with internal and external stakeholders of varying seniority. Advanced proficiency in Microsoft Excel and PowerPoint. Solid experience with Teams, Word, and Outlook. Demonstrated experience tracking transactions, preparing or filing sensitive client documentation, and organizing meetings/materials. Comfort working in a fast-paced, high-accountability environment.
<p>We are looking for a dedicated Consumer Service Representative to join our team. In this role, you will provide exceptional customer support within a manufacturing environment, ensuring smooth communication and efficient handling of inquiries. This is a contract position, ideal for individuals who excel in multitasking and have a keen eye for detail.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls, addressing customer inquiries with professionalism.</p><p>• Handle outbound calls to follow up on customer needs and provide resolutions.</p><p>• Process and manage order entries accurately to maintain operational efficiency.</p><p>• Utilize Microsoft Office tools, including Word, Outlook, and Excel, to complete daily tasks effectively.</p>
We are looking for an experienced Patient Service Representative to join our team in Sacramento, California. In this role, you will handle critical front desk tasks, including patient scheduling, insurance verification, and providing exceptional customer service. This is a Contract to permanent position ideal for candidates who thrive in fast-paced healthcare settings and are committed to ensuring a positive patient experience.<br><br>Responsibilities:<br>• Schedule patient appointments using approved systems and provide reminders for upcoming visits.<br>• Manage patient registration processes, including updating demographic information and verifying authorizations for services.<br>• Confirm insurance coverage and eligibility for all patients, including coordination with Medicare, Medi-Cal, and other federal and state programs.<br>• Serve as the primary contact for patient interactions, addressing inquiries and resolving concerns efficiently and professionally.<br>• Maintain accurate records and documentation in electronic medical record systems such as Epic.<br>• Collaborate with healthcare providers and staff to optimize patient flow and scheduling.<br>• Ensure compliance with organizational policies and procedures in all patient service activities.<br>• Conduct follow-ups with patients regarding scheduling changes or additional requirements.<br>• Provide excellent customer service by fostering a welcoming and supportive environment.<br>• Assist with supervisory oversight, ensuring quality control and adherence to service standards.
<p><strong>Customer Service / Call Center Positions (Chattanooga & North Georgia – 100% Onsite)</strong></p><p>Are you looking to advance your career in customer service or call center roles? Robert Half Administrative, Customer Support, and Human Resources is actively hiring for 100% onsite positions with top employers in Chattanooga and North Georgia. We partner with leading organizations across a variety of industries to connect skilled professionals to rewarding opportunities.</p><p><br></p><p>If you are seeking a position in administrative, customer support, or human resources, Robert Half is the only staffing service in the Chattanooga area specializing exclusively in these roles.</p><p><br></p><p><strong>Benefits of working with Robert Half Administrative, Customer Support, and Human Resources:</strong></p><ul><li>Exclusive access to sought-after positions at respected local employers</li><li>Personalized career guidance and ongoing professional support</li><li>Opportunities across a wide range of industries for flexibility and growth</li><li>Specialized expertise in administrative, customer support, and HR placements</li><li>Proven track record of successful placements and advancement opportunities</li></ul><p>Ready to take the next step? Please submit your resume online and call our office for an immediate interview at <strong>423-265-5561</strong>.</p><p>Join Robert Half Administrative, Customer Support, and Human Resources—your local experts in building successful careers in Chattanooga and North Georgia.</p>
<p>Robert Half is partnering with a well-established organization to hire a <strong>Customer Service & Parts Ordering </strong>Professional. This role is open due to an upcoming retirement, offering the unique opportunity to join this team!</p><p><br></p><p><strong><u>Position Overview</u></strong></p><p>This is a high-volume, customer-facing role supporting customers through accurate and timely parts ordering.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Manage a high volume of inbound calls related to parts inquiries and orders</li><li>Accurately enter and process parts orders from customers and dealers</li><li>Work directly with customers to provide responsive, knowledgeable service</li><li>Communicate with shipping companies to ensure timely, cost-effective deliveries</li><li>Partner closely with the parts fulfillment team to ensure accuracy and on-time shipment</li><li>Support shipping cost-saving initiatives and logistics planning</li><li>Assist in planning and executing parts sales programs for dealers</li><li>Serve as a key point of coordination between customers, fulfillment, and internal teams</li></ul>
<p>We are looking for a dedicated Member Experience Coordinator to join our team in Indianapolis, Indiana. In this contract to hire position, you will play a vital role in ensuring exceptional service and support for our members, fostering positive experiences through attentive communication and efficient problem-solving. This role offers the opportunity to be part of a respected organization that values growth, collaboration, and member satisfaction.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Process incoming mail, including direct mail responses, address changes, undeliverable items, and member correspondence.</p><p>• Provide internal support by answering procedural questions and offering technical assistance to staff.</p><p>• Handle inbound member interactions, such as new membership enrollments, billing inquiries, change requests, and cancellations, with a focus on retention.</p><p>• Conduct outbound member outreach to support retention initiatives and enhance member satisfaction.</p><p>• Assist with web-related tasks, including address updates, duplicate card requests, and account login troubleshooting.</p><p>• Manage membership transfers in and out of designated territories using specialized applications.</p><p>• Maintain accurate records and ensure timely processing of member requests and correspondence.</p><p>• Collaborate with management to perform additional duties as needed, contributing to team objectives and organizational success.</p>