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145 results for Member Services jobs

Member Services Processing Representative

Rock Island, IL
onsite
Temporary / Contract
18.5 - 18.5 USD / Hourly
Are you detail‑driven, organized, and thrive in a “heads‑down” workflow? Robert Half is partnering with a long‑standing, community‑focused life insurance organization to add a Member Services Processing Representative to their Customer Support Center Processing team. This is a great fit for someone who enjoys structured tasks, data accuracy, and navigating multiple systems throughout the day. Why Candidates Love This Opportunity<ul><li>Clear, structured work with predictable workflows</li><li>A respected organization with a long history and strong community impact</li><li>Supportive team culture—not a call center role, but a processing environment</li><li>The ability to stay “in the zone” and feel accomplished each day</li><li>Hybrid/remote flexibility</li></ul>What You’ll DoYou’ll work inside the Customer Support Center’s digital worklists—processing tasks submitted by phone representatives, such as:<ul><li>Beneficiary changes</li><li>Reinstatements</li><li>Loan processing and cash surrenders</li><li>Reviewing, tracking, and processing annuity applications (secondary workflow)</li><li>Entering application data into internal trackers</li><li>Sending follow‑up emails and occasional calls to other carriers to confirm receipt or request needed info</li><li>Navigating multiple internal systems to complete back‑office processing tasks</li><li>Partnering with trainers or teammates when you need support</li><li>Maintaining accuracy, speed, and productivity throughout the day </li></ul>This role is minimal phone work—most of your day is spent processing, reviewing, and updating member information in a structured queue. Interested? Apply today!Reach out to us at 📞 (563) 359‑7535 We’d love to connect and share more about how this role aligns with your experience and goals.
2026-04-24T00:00:00Z

Manager of Member Services

Indianapolis, IN
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
We are looking for an experienced Manager of Member Services to oversee daily customer support operations in Indianapolis, Indiana. This role leads a member-facing team, ensures consistent service quality, and helps build an efficient department through strong staffing and scheduling practices. The ideal candidate brings a hands-on leadership style, sound judgment in hiring and coaching, and a focus on balancing service excellence with cost awareness. **WORK HOURS** - This role is scheduled for a regular shift from 3:30 PM to 12:00 AM each workday. Responsibilities:• Direct the day-to-day work of a member services team, setting expectations and maintaining accountability for performance.• Create and adjust staff schedules to support service levels, coverage needs, and operational efficiency.• Lead recruitment efforts by interviewing candidates, identifying suitable talent, and making informed hiring decisions.• Onboard and develop new team members through structured training, coaching, and ongoing performance support.• Guide the team in delivering high-quality assistance to customers across call center and member service interactions.• Monitor departmental spending and make practical decisions that help manage costs while maintaining service standards.• Provide team leadership through regular feedback, issue resolution, and continuous improvement of service processes.
2026-05-20T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z

Member Services Coordinator

Edina, MN
onsite
Permanent / Full Time
45000 - 50000 USD / Yearly
We are looking for a Member Services Coordinator to support a positive and informative experience for members while helping them stay current with licensing-related education. This position blends member support, record administration, and program coordination to strengthen engagement and deliver dependable service. The ideal candidate is organized, responsive, and comfortable managing detailed information while collaborating closely with colleagues across daily operations. Responsibilities: • Coordinate administrative activities that support educational programs, including preparation before events and follow-up tasks after completion. • Maintain accurate membership information by entering updates, reviewing records for completeness, and organizing documentation for ongoing use. • Prepare routine reports and track data that help the team understand participation, service needs, and member engagement trends. • Respond to member inquiries with a service-focused approach, helping individuals access benefits, education resources, and relevant support. • Support efforts to increase member value by ensuring services and communications align with development and business needs. • Organize departmental files, procedures, and reference materials to promote consistency and smooth day-to-day operations. • Manage multiple priorities efficiently while working collaboratively with team members to meet deadlines and service expectations. • Contribute to a respectful, cooperative workplace by supporting shared goals and maintaining consistent interactions across the team.
2026-05-08T00:00:00Z

Customer Service

Auburn, WA
onsite
Temporary / Contract
21 - 23 USD / Hourly
Job Summary:We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.Key Responsibilities:<ul><li>Respond to inbound calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to services, accounts, or requests</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Coordinate with internal teams to address and escalate concerns as needed</li><li>Maintain detailed records of customer interactions and follow-ups</li><li>Support additional administrative or clerical tasks as assigned</li></ul>
2026-05-22T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry. Responsibilities: • Respond to a high volume of inbound calls, providing timely and attentive assistance to customers. • Support customers with tasks such as opening new accounts, updating account information, and resolving concerns. • Deliver accurate and detailed information about banking products and services. • Record customer interactions and transactions thoroughly in the system to maintain accurate records. • Work collaboratively with team members to ensure a seamless and efficient customer experience. • Analyze customer needs and recommend suitable banking solutions. • Handle sensitive customer information responsibly and in compliance with banking regulations. • Stay informed about banking products, services, and procedures to provide up-to-date assistance.
2026-05-01T00:00:00Z

Guest Services Representative

Memphis, TN
onsite
Temporary to Hire
15 - 15 USD / Hourly
We are offering a contract to hire employment opportunity for a diligent and attentive Customer Service Representative in the museum industry located in downtown Memphis. This role involves providing exceptional guest services, maintaining the flow of traffic, working in the gift shop, and becoming an expert on the museum. This is an on-your-feet role and does require working every Saturday and Sunday, plus three other days during the week to be a full-time 40 hour work week. Hours are 8:30-5:30. Please apply for this role if you have great customer service experience, can stand for periods of time, and able to commit to weekend hours Responsibilities:• Greet guests at the entrance and box office, ensuring a warm and welcoming experience.• Become proficient in knowledge about the museum to accurately and enthusiastically share information with guests.• Monitor assigned areas within the museum exhibit halls, ensuring all areas are covered and maintained.• Assist guests by providing directions and answering any inquiries they may have about the exhibits.• May be stationed at various points within the museum, including the entrance, hallways, etc. and are expected to manage these stations effectively.• Provide talking points and relevant information to guests.• Achieve organizational sales and service goals by promoting and selling museum merchandise.• Assist in managing store inventory and ensuring the retail store is well-stocked and organized.• Maintain a high level of customer service and retail sales skills to effectively engage with guests and enhance their museum experience.• Direct guests efficiently throughout the museum to maintain a smooth flow of traffic.
2026-05-08T00:00:00Z

Client Services Specialist

Las Vegas, NV
onsite
Temporary to Hire
25 - 28 USD / Hourly
We are looking for a Client Services Specialist to support client service and policy administration activities within the insurance industry in Las Vegas. This contract to permanent opportunity is ideal for someone who enjoys balancing customer communication with detailed operational work in a fast-paced, team-oriented setting. The person in this role will help keep applications moving forward, provide timely updates to clients and carrier partners, and contribute to a positive service experience through accuracy, responsiveness, and professionalism. Responsibilities:• Communicate with clients regularly to share application progress, answer questions, and ensure they remain informed throughout the service process.• Coordinate with insurance carriers to obtain updates, resolve outstanding items, and maintain momentum on pending policy activity within expected timeframes.• Review new leads and application materials carefully, verify completeness and accuracy, and address discrepancies before processing moves forward.• Maintain organized records, update customer and policy information, and track follow-up actions using internal systems and standard office software.• Prepare reports, manage correspondence, and use tools such as Outlook, Word, and Excel to support daily workflow and service reporting.• Respond to client concerns with empathy, offering clear guidance and practical solutions when issues arise.• Adjust to changing business needs by assisting with priority shifts, administrative support tasks, and additional projects assigned by leadership.• Represent the organization in a detail oriented and service-focused manner through dependable communication and strong attention to detail.
2026-05-20T00:00:00Z

Patient Service Representative

Burien, WA
onsite
Temporary / Contract
24 - 26 USD / Hourly
We are looking for a Patient Service Representative to support scheduling and patient access activities for a healthcare team in Burien, Washington. This Long-term Contract position is ideal for someone with strong communication skills, solid knowledge of medical terminology, and the ability to guide patients through appointment, referral, and insurance-related questions with empathy and accuracy. The person in this role will help coordinate visits, maintain complete patient information, and contribute to a smooth experience for both patients and referring providers. Responsibilities: • Schedule patient visits and related services while aligning appointments with referral approvals and clinic guidelines. • Confirm and update patient demographic details and enter accurate information into the electronic medical record. • Review insurance coverage, verify eligibility, and document authorization or referral information needed before appointments. • Respond to patient questions regarding billing, benefits, and expected costs, and obtain estimates when requested. • Track required items such as lab work, imaging, scans, and referrals to help ensure patients are prepared for their visits. • Communicate with patients, physicians, and referring offices when additional documentation, second opinions, or updated approvals are required. • Upload, scan, and organize records in the appropriate sections of the medical record system to keep documentation current. • Arrange support services such as interpreters, transportation, or other accommodations that improve access to care and patient satisfaction. • Provide pre-visit guidance and follow established procedures for missed appointments, cancellations, and follow-up communication. • Assist with workflow changes related to internal system updates as needed while maintaining continuity of scheduling and patient service operations.
2026-05-20T00:00:00Z

Customer Service Manager

Bristol, CT
onsite
Permanent / Full Time
65000 - 80000 USD / Yearly
Customer Service ManagerWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Manager. Based on general knowledge.Key Responsibilities:<ul><li>Lead and support a team of Customer Service Coordinators and Representatives.</li><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Provide daily guidance, workflow oversight, and troubleshooting support for complex projects.</li><li>Help coordinate team workload and resolve project-related issues.</li><li>Maintain accurate project data and documentation.</li><li>Manage higher-complexity projects and key customer relationships.</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 3 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Strong ERP and Microsoft Office skills.</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-05-26T00:00:00Z

Customer Service Manager

Anoka, MN
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team. Key Responsibilities<ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
2026-05-23T00:00:00Z

Customer Service Manager

Minneapolis, MN
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Customer Service Manager to lead daily service operations and ensure a high standard of support for customers in Minneapolis, Minnesota. This role oversees order communication, issue resolution, and coordination with internal teams to keep commitments on timing and delivery. The ideal candidate brings strong leadership skills, a customer-focused mindset, and the ability to balance service quality with operational efficiency. Responsibilities: • Lead the customer service team, providing direction, coaching, and accountability for performance and service standards. • Oversee incoming customer inquiries related to order updates, changes, and concerns, ensuring timely and accurate communication. • Manage the intake of new orders and confirm key details so requests move efficiently through the process. • Partner with production and operations teams to help build schedules that align output with customer demand. • Communicate expected completion and delivery timelines to customers and internal stakeholders with clarity and consistency. • Monitor inventory activity, including aging stock and overall inventory levels, and share trends that may affect service or fulfillment. • Resolve escalated customer issues by identifying root causes and coordinating practical solutions across departments. • Review departmental workflows and implement improvements that strengthen responsiveness, accuracy, and team effectiveness.
2026-05-11T00:00:00Z

Customer Service Manager

Tacoma, WA
onsite
Temporary / Contract
26 - 34 USD / Hourly
We are looking for a Customer Service Manager to lead daily service and inside sales activities for a long-term Contract position based in Tacoma, Washington. This role is ideal for someone who can balance hands-on customer support with team leadership in a fast-paced industrial supply environment. You will guide a small team, help improve workflow across the front counter and showroom, and ensure customers receive accurate, timely service. Responsibilities:• Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism.• Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions.• Oversee order entry, payment handling, and related documentation to maintain dependable and organized records.• Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards.• Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly.• Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers.• Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs.• Perform inventory checks and verify order accuracy to reduce errors and support on-time completion.• Assist with pulling, packing, and coordinating outbound orders during high-volume periods.• Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness.
2026-05-20T00:00:00Z

Customer Service Manager

Stockton, CA
onsite
Temporary to Hire
30.4 - 35.2 USD / Hourly
We are looking for a Customer Service Manager to lead branch operations and deliver an outstanding client experience in Stockton, California. This contract opportunity has the potential to become permanent and is ideal for a detail-oriented banking candidate who can balance service excellence, team leadership, sales growth, and operational oversight in a financial services environment. The role will guide daily branch activity, strengthen customer relationships, and help build a high-performing team that meets business goals while maintaining strong controls and compliance standards. Responsibilities: • Direct daily branch activities, including teller operations, cash handling oversight, balancing functions, and frontline service support to keep the office running smoothly. • Lead, coach, and develop branch employees by setting clear expectations, providing regular feedback, and holding recurring one-on-one and team meetings. • Support business growth by promoting deposit, consumer, and business banking solutions and by building strong relationships with new and existing customers. • Review and authorize customer and branch transactions within established approval limits while ensuring accuracy and sound judgment. • Monitor branch compliance, conduct operational reviews, and identify control gaps to reduce risk and maintain audit readiness. • Maintain staffing plans and work schedules that provide consistent coverage and a high level of service throughout the branch. • Resolve complex customer concerns with professionalism, urgency, and practical solutions that protect both client relationships and the organization. • Partner in recruiting, onboarding, and retaining team members who contribute to a positive, service-driven branch culture. • Participate in branch initiatives, community outreach, training sessions, and policy review efforts, recommending process improvements when appropriate. • Uphold security procedures, protect confidential information, and assist with additional branch certifications or duties as business needs require.
2026-04-29T00:00:00Z

Client Service Associate

Chicago, IL
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Client Service Associate to support client-facing operations for a Wealth Management firm in Chicago, Illinois. This position is well suited for someone with strong attention to detail and a background in accounting, wealth services, or tax who can help maintain a high standard of service. The role offers the opportunity to work closely with internal teams and clients while contributing to accurate, timely, and organized account support. Responsibilities:• Provide day-to-day assistance to clients by responding to service requests, resolving account-related questions, and ensuring a positive experience.• Coordinate with advisors and internal departments to prepare, review, and process client documentation with accuracy and timeliness.• Maintain organized client records and monitor account activity to help support compliance and operational standards.• Assist with account onboarding, updates, and administrative follow-up to keep client information current and complete.• Prepare materials, reports, and supporting documentation needed for client meetings, transactions, and ongoing service needs.• Track outstanding items and follow through with clients and colleagues to ensure requests are completed efficiently.• Contribute to process improvement efforts and support operational changes, including work involving financial platforms or related systems when needed. Benefit : Medical/Dental, 401k & PTO“Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.” to your posting. Once complete, let me know.
2026-04-30T00:00:00Z

Client Services Associate

Palm Beach, FL
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
Robert Half Finance & Accounting has partnered up with a global investment management firm in the search for a detail-oriented Client Services Associate to add to their team. This position combines client service support, account administration, and investment operations work to help ensure accurate, responsive service across a range of financial transactions and reporting needs. The ideal candidate brings strong organizational skills, sound knowledge of financial processes, and the ability to work effectively with relationship managers and internal partners in a fast-paced environment. In person collaboration in office is required - this is not a remote role! Responsibilities:• Coordinate day-to-day client service and operational support for wealth management accounts, ensuring requests are completed accurately and on schedule.• Prepare and process investment-related documentation, cash movements, reconciliations, and other account administration tasks.• Maintain client accounts by handling updates, monitoring operational activity, and supporting routine and ad hoc reporting needs.• Partner closely with relationship management colleagues to deliver timely follow-through on client matters and service inquiries.• Track service requests and administrative workflows with a high level of precision while meeting deadlines in a busy environment.• Contribute to internal reporting and data oversight by compiling information, updating records, and monitoring key operational details.• Use portfolio, custodial, and internal service platforms to manage daily processing and support account operations.• Follow established compliance requirements, operational controls, and industry guidelines across all assigned activities.
2026-04-29T00:00:00Z

Client Services Associate

Minneapolis, MN
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Associate to join our team in Twin Cities. In this role, you will provide essential support to financial advisors by managing administrative and operational tasks while maintaining strong client relationships. This position involves frequent client interaction and collaboration with custodians, third-party software providers, and other business partners to ensure smooth operations. Responsibilities:• Develop and maintain effective relationships with clients to facilitate smooth account management.• Manage new account documentation, oversee account opening processes, and ensure timely follow-up for completion.• Handle various client service tasks, including account transfers, asset movements, and responding to service requests.• Stay updated on custodial operations, procedures, and industry standards.• Coordinate onboarding activities for new clients to ensure a seamless transition.• Schedule and prepare advisors for meetings with clients and prospects.• Address client inquiries, resolve service issues, and escalate concerns when needed.• Prepare and distribute performance reports to clients in a timely manner.• Utilize the firm's CRM system to document interactions, manage workflows, and maintain accurate client records.
2026-05-08T00:00:00Z

Customer Service Agent

New York, NY
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a Spanish Speaking Customer Service Agent to support a mission-driven non-profit organization in New York, New York. This Contract to permanent opportunity is ideal for someone who enjoys helping others, communicating clearly, and providing dependable service across phone and email channels. The person in this role will handle registration-related questions, guide callers to the appropriate resources, and maintain accurate records while delivering a courteous and welcoming experience. Responsibilities:• Respond to incoming customer questions related to registrations, general services, and routine support needs.• Direct callers to the appropriate call center team or department when issues require additional assistance.• Provide timely and courteous support through phone and email while maintaining a positive customer experience.• Enter and update customer information accurately in internal records and tracking systems.• Assist with order entry, appointment scheduling, and other service-related administrative tasks as needed.• Document interactions clearly to ensure follow-up actions and customer requests are properly recorded.• Use Microsoft Office tools, including Word and Excel, to manage information and support daily customer service activities.
2026-05-26T00:00:00Z

Customer Service Representative

Dayton, OH
onsite
Temporary / Contract
18 - 19 USD / Hourly
Our client is seeking a detail-oriented Customer Service Representative for a 3-month contract assignment. This role will support day-to-day customer interactions, resolve inquiries, and help ensure a positive customer experience in a fast-paced environment. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues related to orders, accounts, billing, or service requests</li><li>Document interactions accurately in the company system</li><li>Escalate complex issues to the appropriate department as needed</li><li>Process orders, updates, returns, or account changes</li><li>Maintain a high level of professionalism and customer care</li><li>Meet response time, quality, and service goals</li><li>Assist with administrative or departmental support tasks as needed</li></ul>
2026-05-01T00:00:00Z

Customer Service Representative

Gibsonia, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to support a retail operation in Gibsonia, Pennsylvania. This contract - hre position is ideal for someone who enjoys helping customers, managing order details with accuracy, and working collaboratively across teams to deliver a dependable service experience. The role calls for strong communication, careful attention to detail, and the ability to stay organized while handling multiple priorities in a fast-paced environment. This is a fully on-site position Monday- Friday, pay $18-$20. Responsibilities:• Process customer purchase orders accurately in QuickBooks and verify information before final submission.• Partner with internal teams to coordinate timely responses, resolve issues, and support a smooth customer experience.• Communicate with customers professionally through email and other channels, providing clear updates and helpful assistance.• Address customer questions and concerns with a solution-focused approach that builds trust and satisfaction.• Maintain organized records related to orders, billing inquiries, and service requests to support daily operations.
2026-05-18T00:00:00Z

Customer Service Representative

Clearwater, FL
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations. Responsibilities:• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.• Document customer interactions accurately and complete required order entry or account updates in internal systems.• Provide timely follow-up to customers to keep claim payment discussions moving forward.• Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency.• Communicate complex payment information in a way that is easy for customers to understand.• Participate in a half-day working interview as part of the hiring process.
2026-05-21T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22 - 24.2 USD / Hourly
We are looking for a detail-focused Customer Service Representative to join a manufacturing team in Charlotte, North Carolina. This a contract opportunity that centers on high-volume order entry, data quality, and written coordination with customers and internal partners rather than a phone-heavy support environment. The ideal candidate is organized, accurate, and comfortable managing transactional work independently while contributing to a collaborative hybrid team. Responsibilities:• Accurately enter and process a steady flow of customer orders each day while meeting turnaround expectations.• Review purchase order information, update order records in internal systems, and confirm that details are complete and correct.• Identify mismatches, missing information, and other order-related issues, then take action to resolve them efficiently.• Maintain reliable customer and order data within CRM and database platforms to support smooth downstream operations.• Communicate with customers and cross-functional teams primarily through written correspondence to clarify requests and provide status updates.• Provide additional support during high-volume periods such as month-end and quarter-end to help the team stay on schedule.• Verify data inputs carefully to reduce errors and ensure order information aligns with internal requirements.• Work within a hybrid environment, balancing independent task execution with collaboration across the broader service team.
2026-05-26T00:00:00Z

Customer Service Representative

Columbia, SC
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support loan servicing operations in Columbia, South Carolina. This Contract position is ideal for someone who is comfortable handling borrower communication, reviewing mortgage-related documents, and coordinating county tax and deed research with accuracy and professionalism. The role combines customer support, account follow-up, and administrative document handling in a regulated environment. Responsibilities: • Manage incoming and outgoing calls with borrowers to address questions, provide updates on loan accounts, and support timely issue resolution. • Research county records related to deeds and property taxes, making outbound calls as needed to obtain accurate account information. • Prepare, organize, and file mortgage and loan-related documentation while maintaining complete and precise records. • Post payments and update account activity details with careful attention to documentation standards and data accuracy. • Work with loan officers, underwriters, team leads, and other support partners to gather information and resolve servicing matters efficiently. • Monitor accounts for concerns that require follow-up, help coordinate payment arrangements when appropriate, and track progress through resolution. • Escalate complex delinquency or workout situations to the appropriate loss mitigation contacts when additional review or approval is needed. • Perform duties in alignment with applicable regulations, internal policies, and quality expectations, including periodic self-review of loan data and files. • Participate in ongoing training sessions to stay current on policy updates, regulatory requirements, and servicing procedures.
2026-05-20T00:00:00Z

Customer Service Representative

Concord, NH
onsite
Temporary / Contract
16 - 18 USD / Hourly
We are looking for a Customer Service Representative to support customers in the utilities and infrastructure sector from our location. This long-term contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and delivers dependable service across phone-based customer interactions. The role begins with onsite training for approximately 4 to 6 weeks and then transitions to a hybrid schedule with in-office work on Tuesdays and Thursdays, with hours that may adjust during emergency response periods. Responsibilities: • Respond to incoming customer calls and provide timely, attentive assistance with service-related questions and concerns. • Use CRM tools to document customer interactions, update account details, and maintain accurate service records. • Support billing inquiries by explaining charges, reviewing account activity, and helping resolve payment-related issues. • Handle a high volume of customer contacts while maintaining accuracy, empathy, and strong service standards. • Escalate complex concerns when needed and coordinate with internal teams to help ensure prompt resolution. • Follow established procedures for emergency schedule changes, including storm-related shift adjustments when business needs require. • Participate in onsite onboarding and training before moving into the hybrid work arrangement. • Maintain clear records of customer requests, follow-up actions, and outcomes to support consistent service delivery.
2026-05-26T00:00:00Z