We are looking for a dedicated Member Services Representative to provide exceptional support and assistance to our members. In this role, you will address inquiries, resolve issues, and ensure a positive experience for every customer, fostering loyalty and satisfaction. If you thrive in a fast-paced, customer-focused environment, this is an excellent opportunity to showcase your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to member inquiries with accuracy and professionalism, ensuring timely resolutions.<br>• Assist members with online order concerns, including delivery tracking and order processing.<br>• Address and resolve customer complaints and challenges efficiently while maintaining a positive demeanor.<br>• Collaborate with internal teams to ensure a seamless and consistent member experience.<br>• Support the onboarding and training of new team members to uphold high service standards.<br>• Communicate with external vendors to address inquiries and coordinate support.<br>• Monitor and meet key performance indicators, such as response times and customer satisfaction scores.<br>• Handle data entry tasks with precision and attention to detail.<br>• Utilize customer service software, including ServiceNow and HubSpot, to manage support tickets effectively.
We are looking for a meticulous Member Services Representative to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will play a key role in providing exceptional customer service while maintaining accuracy and efficiency in a fast-paced environment. This role requires someone who can handle frequent interruptions and consistently deliver high-quality results.<br><br>Responsibilities:<br>• Process and input data with speed and precision to meet performance standards.<br>• Respond to customer inquiries and provide accurate information in a focused and attentive manner.<br>• Manage multiple tasks effectively, even in an environment with frequent interruptions.<br>• Maintain and organize records, files, and documents for easy access and retrieval.<br>• Collaborate with team members to ensure seamless service delivery.<br>• Utilize Microsoft Word and Excel to complete various administrative tasks.<br>• Perform basic office duties such as copying, filing, and emailing as needed.<br>• Uphold confidentiality and accuracy in handling sensitive information.<br>• Adapt to changing priorities while maintaining a high level of productivity.
<p>We are looking for a dynamic and customer-focused onsite Membership Services Representative to join our team in Honolulu, Hawaii. <strong>This is a fluctuating schedule - it starts out part-time, roughly 24-30 hours weekly before adjusting to full-time for about 1.5 months - and then adjusts back to part-time again. You will be able to earn overtime pay during the full-time schedule for about a week or so as well! </strong></p><p><br></p><p>This long-term contract position involves extensive interaction with members and non-members, ensuring exceptional service and fostering positive relationships. The ideal candidate will bring strong organizational skills, excellent communication abilities, and a proactive approach to engaging with diverse stakeholders. To apply for this role, please call us at 808-531-0800. Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements.</p><p><br></p><p>Responsibilities:</p><p>• Build and nurture relationships with members and non-members through consistent outreach, including phone calls, emails, and in-person meetings.</p><p>• Handle inquiries with accuracy and timeliness, ensuring a positive experience for all stakeholders.</p><p>• Review, follow up on, and approve membership applications efficiently.</p><p>• Organize and participate in membership events, meetings, and related activities.</p><p>• Maintain and update the membership database to ensure accuracy and accessibility.</p><p>• Collaborate with the accounting team to manage annual dues, resignations, and membership category changes.</p><p>• Prepare detailed reports as needed to support organizational goals.</p><p>• Assist with special projects and other responsibilities as assigned.</p>
<p>We are looking for a dedicated <strong>Spanish Bilingual Customer Service Representative</strong> to join a non-profit organization on a contract basis in Chicago, Illinois. In this role, you will provide exceptional support to members by handling inquiries, offering guidance, and ensuring accurate data entry. This is a great opportunity to bring your call center expertise to a mission-driven team.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound calls with professionalism and empathy, addressing member inquiries effectively.</p><p>• Accurately document call details and update relevant information in the system.</p><p>• Provide clear explanations of policies and procedures to members, ensuring they understand next steps.</p><p>• Offer guidance on best practices and assist members with necessary documentation.</p><p>• Utilize SharePoint, member databases, and Microsoft Office Suite to manage and organize information.</p><p>• Maintain a high level of professionalism and attention to detail during all interactions.</p><p>• Collaborate with team members to ensure seamless service delivery.</p><p>• Uphold confidentiality and adhere to organizational guidelines.</p><p>• Assist with additional tasks as needed to support the department's goals.</p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Houston, Texas. In this role, you will serve as the first point of contact for customers, delivering exceptional service and addressing inquiries with precision and care. This position offers an excellent opportunity to grow your career while contributing to a meaningful organization in the non-profit sector.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone and email.<br>• Handle both inbound and outbound calls to address customer needs and resolve issues efficiently.<br>• Schedule appointments and update customer records with accuracy and attention to detail.<br>• Process orders and perform data entry tasks, ensuring all information is correctly recorded.<br>• Collaborate with team members to provide seamless support and maintain service standards.<br>• Utilize Microsoft Word and Excel to create and maintain reports and documentation.<br>• Manage email correspondence, ensuring all communications are clear and timely.<br>• Maintain a positive and empathetic attitude toward customers at all times.<br>• Ensure compliance with company policies and procedures during every interaction.<br>• Identify opportunities to enhance customer experience and recommend improvements.
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. This is a Contract to permanent position, offering the chance to grow within a reputable organization in the wholesale distribution industry. The role involves providing outstanding customer support while contributing to team goals in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries with efficiency and ensure a positive experience.<br>• Process product orders accurately and maintain detailed records in the system.<br>• Identify customer needs related to equipment or services and provide appropriate solutions.<br>• Make outbound calls to assist customers and address their concerns.<br>• Collaborate with team members to meet key performance indicators and achieve sales targets.<br>• Learn and adapt to new systems and tools to enhance customer interactions.<br>• Provide consultative support to customers to guide them in selecting suitable products or services.<br>• Participate in training sessions to stay updated on company offerings and procedures.<br>• Maintain a business casual appearance and uphold a focused demeanor during all interactions.
We are looking for a Customer Service Representative to join our team on a contract basis in Irvine, California. In this role, you will be responsible for providing outstanding service to clients while ensuring the accuracy and efficiency of financial transactions. This position is ideal for someone who thrives in a fast-paced environment and enjoys interacting with customers to address their needs.<br><br>Responsibilities:<br>• Handle a variety of financial transactions, including deposits, withdrawals, loan payments, check cashing, and fund transfers, with precision and adherence to banking policies.<br>• Respond to customer inquiries regarding accounts, services, and policies in a detail-oriented and timely manner.<br>• Promote and recommend banking products and services that align with customer needs, supporting branch sales goals.<br>• Balance and maintain a cash drawer, ensuring compliance with security protocols and audit standards.<br>• Educate clients about alternative banking solutions and digital tools to enhance their banking experience.<br>• Provide exceptional service during peak business periods and assist with shifts as needed, including vacation and leave coverage.<br>• Collaborate with team members to ensure smooth branch operations and deliver a positive customer experience.<br>• Maintain up-to-date knowledge of banking procedures and products to address customer questions effectively.
We are looking for a dedicated Customer Service Representative to join our team in Cary, North Carolina. In this Contract-to-Permanent position, you will play a pivotal role in ensuring customer satisfaction through effective communication and problem-solving. This role is ideal for individuals who thrive in fast-paced environments and are passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally, offering solutions and support.<br>• Process orders with precision and efficiency, ensuring accuracy in data entry.<br>• Handle both inbound and outbound calls to address customer needs and provide relevant information.<br>• Build strong relationships with customers through consultative communication and understanding their requirements.<br>• Collaborate with internal teams to resolve issues and improve overall customer experience.<br>• Maintain detailed and accurate records of customer interactions and transactions.<br>• Identify opportunities to upsell or cross-sell products and services based on customer needs.<br>• Meet or exceed performance metrics, including call response times and customer satisfaction ratings.<br>• Stay updated on company policies, product offerings, and industry trends to provide informed assistance.
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Mesa, Arizona. This is a long-term contract opportunity where you will play a vital role in providing exceptional service and support to our clients. The ideal candidate will have strong communication skills, the ability to handle sensitive information with care, and experience in a fast-paced environment.<br><br>Responsibilities:<br>• Assist clients by providing accurate information and resolving inquiries in a timely and attentive manner.<br>• Perform data entry tasks with precision, ensuring all budget-related and client information is correctly documented.<br>• Communicate effectively with stakeholders, including individuals with developmental disabilities and veterans, to address their unique needs.<br>• Collaborate with a team of representatives to maintain seamless service delivery and achieve team goals.<br>• Maintain confidentiality and handle sensitive information with the utmost care and attention.<br>• Utilize bilingual Spanish and English skills to support a diverse client base.<br>• Participate in comprehensive training programs, including shadowing sessions, to ensure proficiency in job responsibilities.<br>• Leverage medical experience, if applicable, to address client concerns effectively.<br>• Use company-provided equipment, such as laptops and monitors, to perform job duties efficiently.<br>• Contribute to the continuous improvement of customer service processes by providing feedback and suggestions.
<p>We are looking for a dedicated Customer Service Representative to join our team in Memphis, Tennessee. In this role, you will provide financial services support while ensuring exceptional customer experiences. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate financial service information.</p><p>• Resolve issues related to products and services with efficiency and professionalism.</p><p>• Maintain thorough records of customer interactions and transactions.</p><p>• Collaborate with internal teams to ensure customer satisfaction and seamless service delivery.</p><p>• Stay informed about policies, procedures, and industry updates.</p><p>• Assist customers in navigating financial tools and processes.</p><p>• Identify opportunities to improve service quality and recommend solutions.</p><p>• Ensure compliance with all regulatory requirements and company standards.</p><p>• Build strong relationships with customers to foster trust and loyalty.</p>
We are looking for a dedicated Customer Service Representative to join our team in Nashville, Tennessee. This long-term contract position involves ensuring excellent customer experiences by addressing inquiries, resolving concerns, and accurately processing orders. If you excel in communication and have a passion for helping others, we encourage you to apply.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound customer inquiries via phone or other communication channels.<br>• Provide accurate information about products, services, and company policies to customers.<br>• Resolve customer concerns efficiently, ensuring satisfaction and maintaining a positive experience.<br>• Process customer orders with precision, verifying details to ensure accuracy.<br>• Manage and document interactions in the system to maintain detailed records.<br>• Handle both inbound and outbound calls as needed to support customer needs.<br>• Collaborate with team members to address complex customer issues and provide effective solutions.<br>• Follow company guidelines and procedures to ensure compliance with service standards.<br>• Continuously enhance knowledge of products and services to provide better assistance.
We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Irvine, California. In this role, you will play a critical part in managing schedules, coordinating services, and ensuring smooth communication between clients, families, and internal teams. Your ability to handle complex scheduling needs and maintain precise interactions will be key to success in this position.<br><br>Responsibilities:<br>• Coordinate and assign staff based on participant needs, location, and skills, ensuring compliance with program policies.<br>• Create and manage schedules for participants and staff, including meal periods and breaks, while maintaining accurate records in a computerized system.<br>• Respond promptly to scheduling changes and requests from associates, participants, and families in a courteous and meticulous manner.<br>• Monitor attendance and assignments daily, making adjustments and notifying relevant parties of changes as needed.<br>• Generate and analyze reports to ensure billing and payroll accuracy, addressing contract fulfillment gaps and collaborating with internal departments.<br>• Communicate effectively with families, supervisors, and team members to relay concerns and escalate issues when necessary.<br>• Provide training and cross-training for new scheduling coordinators, ensuring team readiness and knowledge.<br>• Schedule and attend meetings, trainings, and other events to stay aligned with organizational goals and processes.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for an experienced Customer Service Representative to join our team in Hopewell, Virginia. In this Contract to permanent position, you will provide exceptional support to customers by addressing inquiries and resolving concerns effectively. This is an excellent opportunity for a customer-focused, detail-oriented individual seeking a dynamic role in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls promptly, addressing customer inquiries and resolving issues efficiently.<br>• Process and manage order entries with accuracy and attention to detail.<br>• Deliver outstanding customer service while maintaining a detail-oriented and friendly demeanor.<br>• Handle both inbound and outbound calls, ensuring all customer needs are met.<br>• Document customer interactions and ensure records are updated accurately in the system.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Identify and escalate complex issues to the appropriate department when necessary.<br>• Maintain a thorough understanding of company products, services, and policies to provide accurate information.<br>• Meet or exceed performance metrics and service level agreements.<br>• Contribute to a positive work environment by demonstrating teamwork and adaptability.
<p>We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.</p><p><br></p><p>Responsibilities:</p><p>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.</p><p>• Handle a minimum of 70-80 calls per day to maintain productivity standards.</p><p>• Utilize computer systems to track and manage scheduling data effectively.</p><p>• Collaborate with experienced employees during training and transition to working independently.</p><p>• Maintain professionalism while managing interruptions and prioritizing tasks.</p><p>• Apply medical knowledge to assist patients and enhance scheduling processes.</p><p>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.</p><p>• Ensure adherence to business casual dress code while engaging with patients and team members.</p><p>• Provide excellent customer service to address patient inquiries and concerns.</p><p>• Follow established protocols and guidelines to meet organizational goals.</p>
We are looking for a dedicated Customer Service Representative to join our team in Collierville, Tennessee. In this long-term contract position, you will play a vital role in delivering exceptional customer experiences through effective communication and problem-solving skills. You will handle a variety of tasks, including managing inbound and outbound calls, data entry, and scheduling appointments.<br><br>Responsibilities:<br>• Respond to inbound calls promptly and professionally, addressing customer inquiries and resolving issues.<br>• Manage outbound calls to follow up on customer concerns or provide additional information.<br>• Perform accurate data entry to maintain and update customer records and order information.<br>• Handle email correspondence to address customer questions and provide timely updates.<br>• Schedule appointments efficiently while coordinating with customers and internal teams.<br>• Utilize Microsoft Excel and Word to track, document, and organize customer interactions.<br>• Process orders with precision, ensuring all details are entered correctly.<br>• Maintain a positive and helpful attitude to ensure customer satisfaction during every interaction.<br>• Collaborate with team members to improve service processes and resolve complex customer issues.
We are looking for a dedicated and personable Customer Service Representative to join our team in Tucson, Arizona. In this Contract to permanent position, you will play a key role in delivering exceptional service to customers, ensuring their needs are met efficiently and with attention to detail. This is a great opportunity to grow your career while working in a dynamic and customer-focused environment.<br><br>Responsibilities:<br>• Welcome and assist customers with a friendly and attentive demeanor, ensuring they have a positive experience.<br>• Handle inbound and outbound calls to address customer inquiries and provide accurate information.<br>• Coordinate with the administration team and service department to schedule appointments and manage customer needs.<br>• Perform data entry tasks to maintain accurate records and ensure seamless order processing.<br>• Respond to customer emails promptly and with care, resolving any issues or concerns.<br>• Utilize Microsoft Excel and Word to manage schedules, create reports, and maintain documentation.<br>• Process order entries with precision and review details for accuracy.<br>• Act as a liaison between customers and internal teams to resolve issues efficiently.<br>• Provide valet services as needed, ensuring timely and attentive assistance.<br>• Maintain a high level of customer satisfaction by addressing concerns and following up when necessary.
We are looking for a dedicated Customer Service Representative to join our team in San Antonio, Texas. This is a contract position where you will play a critical role in scheduling patients for preventative health care screenings. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional communication skills while working independently after training.<br><br>Responsibilities:<br>• Schedule patients for preventative health care screenings, ensuring accuracy and efficiency.<br>• Handle a minimum of 70-80 calls per day to maintain productivity standards.<br>• Utilize computer systems to track and manage scheduling data effectively.<br>• Collaborate with experienced employees during training and transition to working independently.<br>• Maintain professionalism while managing interruptions and prioritizing tasks.<br>• Apply medical knowledge to assist patients and enhance scheduling processes.<br>• Demonstrate familiarity with healthcare systems, including EMR and TRICARE.<br>• Ensure adherence to business casual dress code while engaging with patients and team members.<br>• Provide excellent customer service to address patient inquiries and concerns.<br>• Follow established protocols and guidelines to meet organizational goals.
We are looking for a skilled Customer Service Representative to join our team in Buffalo Grove, Illinois. This is a long-term contract opportunity for an individual who excels in providing exceptional customer support and thrives in a fast-paced environment. The ideal candidate will have strong communication skills and a solid understanding of computer applications to effectively manage customer interactions and data entry tasks.<br><br>Responsibilities:<br>• Respond to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide outstanding customer service, ensuring all issues and concerns are resolved promptly.<br>• Handle email correspondence and maintain clear communication with customers.<br>• Perform accurate data entry to update customer records and manage order information.<br>• Process customer orders and ensure timely follow-up on requests.<br>• Utilize Microsoft Excel and Google Sheets for tracking and reporting purposes.<br>• Collaborate with team members to deliver seamless support and maintain high service standards.<br>• Engage in outbound calls when necessary to address customer needs or follow up.<br>• Maintain a thorough understanding of products and services to assist customers effectively.<br>• Identify opportunities to improve customer satisfaction and streamline processes.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues efficiently. This role is ideal for individuals who excel in communication and thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries regarding subscriptions, digital products, and website support.<br>• Direct customers to relevant departments or teams to address specific concerns.<br>• Conduct outbound calls to update customers about their account status and auto-renewal information.<br>• Collaborate with internal teams, including marketing and support, to enhance overall customer experience.<br>• Strive to meet individual and team call quotas while achieving retention goals.<br>• Adhere to established communication protocols and company guidelines in all interactions.<br>• Maintain a customer-centric approach to deliver solutions that ensure satisfaction.
We are looking for a dedicated Customer Service Representative to join our team in Salt Lake City, Utah. This is a Contract-to-Permanent position, offering an excellent opportunity to showcase your customer service skills in a fast-paced, dynamic environment. The ideal candidate will play a key role in managing high call volumes and ensuring a seamless experience for our clients.<br><br>Responsibilities:<br>• Handle incoming customer inquiries with professionalism and efficiency, ensuring timely resolution.<br>• Provide exceptional support to clients in both Spanish and English, maintaining a high standard of communication.<br>• Manage high call volumes while maintaining a calm and organized approach.<br>• Resolve customer service issues by identifying solutions and addressing concerns promptly.<br>• Collaborate with team members to ensure consistent service delivery and effective problem-solving.<br>• Document and update customer interactions in the system accurately.<br>• Stay informed about company products and services to provide knowledgeable assistance.<br>• Assist in improving customer satisfaction by actively identifying areas for improvement.<br>• Adhere to company policies and procedures while delivering superior service.<br>• Maintain a positive and empathetic attitude toward customers at all times.
We are looking for a Bilingual Customer Service Representative to join our team in Richmond, Virginia. In this role, you will be the primary point of contact for clients, ensuring their needs are met efficiently and accurately. This position involves maintaining high levels of customer satisfaction while performing key administrative tasks such as order processing, invoicing, and report generation.<br><br>Responsibilities:<br>• Communicate effectively with clients to address their inquiries, process orders, and resolve issues promptly.<br>• Ensure all customer orders are accurately entered and processed in compliance with company standards and regulatory requirements.<br>• Handle return authorizations and complaints professionally, striving to maintain positive client relationships.<br>• Generate detailed reports to track performance and support decision-making.<br>• Collaborate across departments to meet customer expectations and fulfill service commitments.<br>• Prepare and issue invoices, assisting with monthly billing cycles.<br>• Participate in annual inventory activities, ensuring accuracy and proper documentation.
<p>We are looking for a dedicated Customer Service Representative to join our team in Jupiter, Florida. In this role, you will be responsible for providing exceptional support to utility customers, ensuring their inquiries are handled efficiently and professionally. This position offers an excellent opportunity to gain experience in customer service, call center operations, and accounts receivable.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service to utility customers by addressing inquiries, resolving issues, and ensuring satisfaction.</p><p>• Process payments accurately and efficiently while maintaining detailed records of transactions.</p><p>• Generate utility bills and manage account updates to ensure accuracy and compliance.</p><p>• Handle inbound and outbound calls with professionalism and courtesy.</p><p>• Maintain and update utility accounts, ensuring all information is current and accurate.</p><p>• Process and review documentation related to utility services and payments.</p><p>• Collaborate with team members to complete special projects and assignments as needed.</p><p>• Utilize order entry systems to input and manage customer data effectively.</p><p>• Support accounts receivable functions with attention to detail and accuracy.</p>
