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5 results for Customer Service Representative in Cleveland, OH

Customer Service Representative

Brunswick, OH
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a fully onsite team in Brunswick, Ohio in a contract role with permanent potential. This position is ideal for someone who enjoys helping customers, managing order-related requests, and delivering accurate information with professionalism. You will support both external and internal customers by handling inquiries, processing orders, and ensuring each interaction is timely, solution-focused, and well-documented. Responsibilities: • Respond to inbound customer calls and emails with professionalism, providing clear updates on products, pricing, orders, and shipment status. • Enter and manage customer orders with strong attention to detail to ensure accurate records and smooth fulfillment. • Guide customers through product selections by identifying needs, recommending suitable options, and offering consultative support. • Address service concerns and order-related issues promptly, working to resolve problems in a practical and customer-focused manner. • Interpret customer specifications and explain product information in a way that helps customers make informed decisions. • Coordinate with internal teams to monitor open requests and maintain consistent follow-through on customer commitments. • Prepare and maintain order documentation with a high degree of accuracy using Microsoft Office and related systems. • Support phone-based and email-based communication throughout the day while maintaining organized records and timely responses.
2026-07-10T00:00:00Z

Customer Service Representative

Cleveland, OH
onsite
Temporary / Contract
20 - 21 USD / Hourly
• Job Title: Customer Service Representative• Location: Highland Hills, OH (Onsite)• Pay Rate: $21.00/hr• Duration: 6-month contract with potential for extension About the Role:In this position, you'll provide back-office support by assisting with payroll and billing processes while delivering excellent customer service. You'll work with client payroll and billing data, respond to customer inquiries, maintain accurate records, and help ensure payroll and billing are processed accurately and on time. What You'll Be Doing:• Processing and verifying payroll and billing information for accuracy• Responding to customer questions professionally via phone and email• Setting up new customer accounts and maintaining customer records• Updating payroll and billing instructions for existing clients• Processing credits, rebills, ACH, wire, and A/R transactions• Assisting clients with payroll and billing reporting processes• Providing basic software support and training for payroll and billing platforms• Identifying discrepancies and notifying management of issues as needed
2026-07-01T00:00:00Z

Customer Support Representative

Aurora, OH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dependable Customer Support Representative to join a growing health insurance agency in Aurora, Ohio. This is a part time Long-term Contract opportunity for someone who enjoys helping clients, staying organized, and providing attentive service in an in-office setting. The role supports individuals with questions related to health insurance options and requires strong communication, accuracy, and confidence when handling phone-based interactions. This position is ideal for an entry-level candidate with at least one year of customer service experience who is ready to contribute to a collaborative team. Responsibilities:• Respond to incoming client calls and deliver courteous, timely assistance with health insurance-related questions and service needs.• Place outbound calls as needed to follow up on inquiries, confirm information, and maintain clear communication with clients.• Enter and update customer details accurately in CRM platforms and internal records to support efficient account management.• Prepare organized notes, documentation, and basic reports to ensure interactions and service updates are properly tracked.• Assist clients by explaining coverage-related information in a clear and thorough manner while maintaining a high standard of service.• Use Microsoft Office tools, including Excel, to manage data, support daily administrative tasks, and keep information current.• Work closely with team members in the office to help maintain smooth day-to-day customer support operations.• Handle order entry and related service requests with attention to detail and a focus on accuracy.
2026-07-10T00:00:00Z

Invoicing Representative-Full Service (Tier II)

Cleveland, OH
onsite
Temporary / Contract
18 - 19 USD / Hourly
We are looking for an organized and detail-focused Invoicing Representative to support billing operations in Highland Hills, Ohio. This Long-term Contract position plays a key role in reviewing, validating, and processing a high volume of invoices while ensuring deadlines and quality standards are consistently met. The ideal candidate is comfortable working in a fast-paced office setting, resolving billing issues, and coordinating with internal teams to keep invoicing activities accurate and on schedule. Responsibilities: • Review invoice documentation against timecards, payroll records, and related billing support using electronic tools. • Verify that billing information is complete, accurate, and aligned with client-specific invoicing guidelines. • Distribute finalized invoices to clients or designated payors within required turnaround times. • Research discrepancies, exceptions, and missing details, then communicate with appropriate contacts to resolve issues efficiently. • Work closely with customer service staff, team leadership, and operational partners to address invoicing concerns and remove processing delays. • Maintain organized records of billing transactions, updates, corrections, and supporting documentation. • Manage daily, weekly, and month-end priorities to keep invoice processing on track in a deadline-driven environment. • Track personal output and quality to meet established accuracy standards and production benchmarks. • Escalate complex or unresolved billing matters to management when additional support is needed. • Assist with special assignments and other administrative or invoicing-related tasks as requested.
2026-07-08T00:00:00Z

Service Coordinator

Cleveland, OH
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Service Coordinator to support residential and commercial customers with fire and security system service needs in Ohio. This contract-to-permanent position is ideal for someone who excels in a fast-paced customer service environment, can confidently handle a high volume of calls, and enjoys solving problems in real time. The person in this role will help customers address alarm-related issues, coordinate technician visits when remote resolution is not possible, and keep service requests moving efficiently. This is an onsite opportunity for someone with strong communication skills, sound judgment, and solid computer proficiency. Responsibilities: • Respond to a steady flow of incoming customer calls related to fire and security alarm systems for both residential and commercial accounts. • Guide customers through basic troubleshooting steps for issues such as system alerts, sensor concerns, control panel problems, and recurring alarm sounds. • Determine when a problem can be resolved remotely and arrange technician service appointments promptly when onsite support is needed. • Manage open service requests by updating ticket details, tracking status, and helping reduce outstanding inbound and outbound service volume. • Communicate clearly and effectively with customers to gather accurate information, explain next steps, and set expectations for service delivery. • Use internal systems and office software to document interactions, coordinate scheduling, and maintain organized service records. • Collaborate with supervisors, technicians, and team members to ensure timely follow-up and consistent customer support. • Apply available troubleshooting resources and reference materials to resolve issues efficiently and escalate more complex situations when appropriate.
2026-07-10T00:00:00Z