Administrative and Customer Support Hiring Trends 2022

Administrative and Customer Support Professionals in Highest Demand

Within each scoring indicator, a role is awarded points if it is above average compared to other administrative and customer support roles. Roles that had below-average demand received zero points toward their score. Roles were scored by comparing their 2022 growth to the second half of 2021 and their Q2 specialized unemployment rates.

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Executive Assistants, Senior Administrative Assistants 4.81
Office Managers 3.95
Administrative Assistants3.68
File Clerks3.54
Mail Specialists/Assistants1.58
Office Specialists1.05

Ranking of roles is based on proprietary analysis of more than 6 million positions posted on more than 100 independent job boards and company websites, specialized unemployment rates from the U.S. Bureau of Labor Statistics, and placement data from Robert Half.

Administrative and Customer Support Managers’ Hiring Plans

July–December 2022

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hiring for new roles

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hiring for vacated roles

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increasing the number of contract employees in their department

Finding Skilled Talent Is Toughest in These Areas

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of administrative and customer support managers said it’s challenging to find skilled professionals

The most challenging areas to hire:

Administrative
Management
Customer service/call center

Motivations of Administrative and Customer Support Workers on the Move

The main reasons professionals in this sector plan to look for a new job:

Higher salaries
More opportunities for advancement
Feelings of burnout and ready for a career change

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of administrative and customer support employees are actively searching for a new role or plan to by the end of the year

Current Unemployment Rates

2.2%

Office and administrative support supervisors

2.4%

Mail clerks

2.5%

Administrative assistants

3.0%

Office clerks

3.3%

Office and administrative support workers

Current Population Statistics, U.S. Bureau of Labor Statistics, July 8, 2022. Percentages reflect unemployment rates for select positions that were near or below the national unemployment rate at the end of second-quarter 2022.

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In-Demand Roles and Hiring Trends by Profession

See which jobs employers want to fill soon, based on Robert Half’s unique demand scoring system.

Administrative and Customer Support

Finance and Accounting

Healthcare

Human Resources

Legal

Marketing and Creative

Technology

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Data Sources:

*Robert Half calculations are based on job postings provided by TalentNeuron™, a comprehensive source of global labor market analytics by Gartner.

The Employment Situation — July 2022, U.S. Bureau of Labor Statistics, Aug. 5, 2022

Job Openings and Labor Turnover — June 2022, U.S. Bureau of Labor Statistics, Aug. 2, 2022

Online surveys developed by Robert Half and conducted by independent research firms in 2022. Respondents included executives, senior managers and employees from small (20-249 employees), medium (250-499 employees) and large (500+ employees) in private, publicly listed and public sector organizations across the United States.