2 results for It Support in Waterloo, ON
IT Support Engineer
- Etobicoke, ON
- onsite
- Permanent
-
75000 - 85000 CAD / Yearly
- <p><strong>This role would require 5-days in office and our client is based in Etobicoke. </strong></p><p><strong></strong></p><p>We are looking for an IT Support Engineer to provide dependable technical assistance to employees in Etobicoke, Ontario. This role is suited to someone who enjoys solving a wide range of desktop and user support issues, delivering responsive service both on-site and remotely, and helping staff stay productive with minimal disruption. The successful candidate will combine strong troubleshooting ability with a detail-oriented, customer-focused approach in a fast-moving environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Deliver front-line technical support to end users through in-person and remote channels, resolving day-to-day IT issues efficiently.</p><p>• Investigate and fix problems affecting computers, applications, connectivity, and workplace technology using a practical, hands-on approach.</p><p>• Set up, configure, and roll out laptops and mobile devices to support new and existing employees.</p><p>• Maintain user productivity by supporting Microsoft 365 applications, including Outlook, Teams, Excel, and Word.</p><p>• Provide assistance with office printing and local network-connected devices, ensuring reliable operation across the workplace.</p><p>• Monitor, update, and manage endpoints through tools such as Microsoft Intune and ManageEngine.</p><p>• Record, prioritize, and close support requests in Jira while keeping accurate documentation of actions taken.</p><p>• Support employee onboarding and offboarding by preparing equipment, managing access, and coordinating required technical tasks.</p><p>• Assist with foundational infrastructure support, including connectivity checks, workstation troubleshooting, and Wi-Fi-related issue resolution.</p><p>• Follow up with users after service delivery to confirm issues have been fully addressed and expectations have been met.</p>
- 2026-04-30T00:00:00Z
Technical Support Specialist
- Burlington, ON
- onsite
- Permanent
-
50000 - 65000 CAD / Yearly
- <p><strong>This job posting is for a current vacancy with our client. </strong></p><p><strong> </strong></p><p>Are you someone who enjoys troubleshooting, helping users, and working hands-on with technology that keeps retail businesses running? This could be a great next step for you.</p><p><br></p><p>We’re working with a growing organization that supports a custom Point-of-Sale (POS) platform used across multiple retail locations. </p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p>· Manage and prioritize incoming support tickets using a ticketing platform (Freshdesk experience is an asset).</p><p>· Troubleshoot and resolve POS software and hardware issues in a timely manner.</p><p>· Maintain clear, accurate documentation of issues, resolutions, and user interactions.</p><p>· Create and maintain user training materials, including documentation and short instructional videos.</p><p>· Train end users on POS functionality, workflows, and best practices.</p><p>· Participate in onsite POS implementations and system rollouts when required.</p><p>· Provide hands-on support during installations and go-live periods.</p>
- 2026-05-12T00:00:00Z
