We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharines, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you. Responsibilities:• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.• Drive continuous improvement efforts by responding to market trends and client feedback.• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.

• A minimum of 7 years of experience in customer service management or a similar leadership role. • Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment. • Strong background in business operations, including job costing, resource management, and financial performance analysis. • Exceptional communication and interpersonal skills to build lasting client relationships. • Experience in implementing growth strategies and identifying market opportunities. • Familiarity with service level metrics, objectives, and management practices. • Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality. • Proficiency in using data to evaluate performance and inform decision-making.

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St. Catharines, ON
onsite
Permanent
120000.00 - 130000.00 CAD / Yearly
We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharines, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you. Responsibilities:• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.• Drive continuous improvement efforts by responding to market trends and client feedback.• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.
2025-08-13T15:18:58Z