<p>A growing mechanical services provider in Etobicoke is looking to add a detail-oriented and service-driven Scheduling Manager to join their operations team and take ownership of workforce coordination and service scheduling within a busy mechanical contracting environment. This role is instrumental in ensuring technicians are deployed effectively, client commitments are met, and day-to-day operations run seamlessly.</p><p>You’ll be the central point of contact for clients, technicians, and project managers — balancing priorities, adjusting schedules in real time, and helping the business achieve maximum efficiency.</p><p><strong>Key Responsibilities</strong></p><ul><li>Build and maintain daily and weekly schedules for approximately 25 field technicians, ensuring work is assigned based on availability, skill set, and certifications.</li><li>Organize service calls, preventative maintenance, and project work to meet customer expectations and contractual agreements.</li><li>Monitor job progress, responding quickly to emergencies, delays, or unexpected changes by re-allocating resources.</li><li>Confirm appointments with clients, provide updates on schedule changes, and resolve timing or resourcing issues.</li><li>Partner with operations leaders and project managers to coordinate manpower between service and project demands.</li><li>Keep scheduling systems and databases up to date with accurate, real-time information.</li><li>Track scheduling performance and provide reporting to management on utilization, efficiency, and service levels.</li></ul><p><br></p>

<p><strong>What You Bring</strong></p><ul><li>3–5 years of scheduling, dispatch, or workforce coordination experience — ideally within HVAC, Plumbing, Refrigeration, or related construction/service industries.</li><li>Strong knowledge of field service operations and how to balance client, technician, and business needs.</li><li>Proficiency in scheduling or service management software and Microsoft Office tools.</li><li>Exceptional organizational skills with the ability to manage multiple priorities in a fast-moving environment</li><li>Strong communicator, comfortable working with both clients and internal teams to align schedules.</li><li>Proven ability to stay calm under pressure, adapt quickly, and resolve conflicts diplomatically</li></ul>

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