We are looking for a Desktop Support Analyst to join our team in Concord, Ontario on a Long-term Contract basis. In this role, you will provide responsive technical assistance to employees, helping maintain reliable day-to-day operation of desktop systems, user devices, and workplace applications. This opportunity is ideal for someone who enjoys solving technical issues, supporting end users in a detail-focused environment, and contributing to consistent IT service delivery.<br><br>Responsibilities:<br>• Provide both in-person and remote assistance for desktops, laptops, monitors, printers, and other end-user technology.<br>• Investigate and resolve issues involving Microsoft 365 applications, account access, and common productivity tools.<br>• Prepare, install, and configure hardware and software for onboarding, device refreshes, and replacement equipment.<br>• Manage support requests efficiently, maintain accurate ticket records, and see incidents through to completion.<br>• Identify the root cause of device, system, and connectivity issues, escalating more advanced problems when necessary.<br>• Carry out routine updates, basic maintenance, and asset-related support to help keep user environments stable and functional.<br>• Guide employees with login issues, application questions, and general technical support needs in a clear and approachable manner.<br>• Work closely with internal IT partners to promote dependable service and reduce interruptions to daily business activities.

<p>• Minimum 3 years of experience in desktop support, service desk, or a similar technical support role.</p><p>• Practical knowledge of Microsoft 365 and the ability to support users across core business applications.</p><p>• Strong troubleshooting ability with Windows systems, desktop software, peripherals, and computer hardware.</p><p>• Experience supporting user accounts and access, including environments that use Active Directory.</p><p>• Ability to explain technical concepts clearly to non-technical users with professionalism and patience.</p><p>• Well-developed organizational skills with the ability to manage multiple priorities and document work accurately.</p><p>• Familiarity with deskside support in a corporate setting and a customer-focused, dependable approach to service.</p><p><br></p><p><strong>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</strong></p>

<p>Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.</p> <p>Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. <a href="https://www.roberthalf.com/ca/en/mobile-app" target="_blank">Download the Robert Half app</a> and get 1-tap apply, notifications of AI-matched jobs, and much more.</p> <p>This job posting is for a current vacancy with our client.</p> <p>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</p> <p>Questions? Call your local office at 1.888.490.4429. All applicants applying for Canadian job openings must be authorized to work in Canada.</p> <p>Only job postings for jobs located in Quebec appear in French.</p> <p>© 2025 Robert Half. By clicking “Apply,” you’re agreeing to Robert Half’s <a href="https://www.roberthalf.com/ca/en/terms">Terms of Use</a> and <a href="https://www.roberthalf.com/ca/en/privacy">Privacy Notice</a>.</p>