Product Support Analyst Jobs in Toronto, ON

Add your latest resume to match with open positions.

The job you are looking for is no longer available. Check out similar results below.

Technical Analyst

Markham, ON
remote
Temporary
23.75 - 27.50 CAD / Hourly
We are looking for a Technical Analyst to join our team on a Contract basis in Markham, Ontario. This role supports day-to-day IT operations by maintaining end-user technology, resolving technical issues, and helping ensure stable, secure service delivery across desktop and infrastructure environments. The successful candidate will bring strong hands-on support experience, sound troubleshooting skills, and the ability to contribute to service improvement and technical planning. Responsibilities: • Provide first- and second-level technical support to employees by diagnosing issues, restoring service, and guiding users through effective solutions. • Install, configure, and maintain desktops, laptops, mobile devices, and related IT infrastructure in alignment with established operational and security standards. • Monitor the performance and reliability of hardware, software, and connected systems to identify risks and address issues before they affect business operations. • Manage service requests and incident tickets by prioritizing work, documenting findings, and following defined support processes through to resolution. • Carry out technical validation and operational testing to confirm that systems, devices, and configurations perform as expected. • Investigate recurring incidents and underlying technical problems, determine root causes, and support timely corrective action. • Contribute to the design and ongoing enhancement of technical components within the support environment, including capacity planning and optimization activities. • Help maintain consistent service delivery by documenting solutions, updating the knowledge base, and sharing practical insights that improve support effectiveness. • Assess technical considerations such as system availability and security impacts when reviewing support needs or proposed changes within the area of expertise.
2026-11-07T00:00:00Z

Benefits Analyst

Etobicoke, ON
remote
Temporary
35.00 - 40.00 CAD / Hourly
We are looking for a detail-oriented Benefits Administrator to support employee benefits and pension activities for a Contract position based in Etobicoke, Ontario. In this role, you will manage complex benefits data, respond to plan-related inquiries, and help ensure programs are administered accurately and in compliance with applicable regulations. The ideal candidate brings strong analytical skills, sound judgment, and the ability to coordinate effectively with internal partners and external vendors. Responsibilities: • Administer complex benefits, pension, pay, and incentive program data while reviewing plan documents to ensure accuracy and proper application of policies. • Provide practical guidance to employees and managers by addressing plan-related questions, interpreting policies, and supporting informed decision-making. • Coordinate with internal teams and external vendors on enrolment, eligibility, escalations, and issue resolution to maintain smooth program delivery. • Prepare analysis, reporting, and recommendations related to benefits and pension matters, including budget considerations and operational impacts. • Strengthen program effectiveness by supporting audits, enhancing controls, improving communications, and preparing for recurring annual activities. • Help maintain compliance with applicable federal, provincial, and local requirements through documentation support, filings, audit readiness, and governance activities. • Lead year-end pension administration tasks such as reviewing pensionable earnings and service data, validating information, supporting annual reporting, and coordinating employee communications. • Track legislative and regulatory developments affecting benefit and pension plans, assess operational impact, and support updates to processes and administration practices.
2026-11-07T00:00:00Z

Technical Support Engineer: II

Toronto, ON
remote
Temporary
30.00 - 40.00 CAD / Hourly
We are seeking a Technical Support Engineer with 4+ years of experience providing technical support across enterprise environments. The ideal candidate will have strong experience supporting applications, hardware, Microsoft technologies, and end-user computing environments. This role requires excellent troubleshooting skills, a customer-focused mindset, and the ability to work effectively in a fast-paced environment. This is fully remote 6 month contract to start opportunity, for our client in Toronto, Ontario. Key Responsibilities Provide Level 1-2 technical support for software, hardware, network, and application-related issues. Support, maintain, and troubleshoot business-critical application systems. Manage and administer Active Directory, including user account creation, permissions, group policies, password resets, and access management. Provide support for Microsoft 365 (Office 365) services, including Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Diagnose and resolve desktop, laptop, printer, and peripheral hardware issues. Install, configure, maintain, and upgrade hardware and software components. Investigate incidents, perform root cause analysis, and implement corrective actions. Collaborate with development, infrastructure, and business teams to resolve complex technical issues. Document support activities, technical procedures, and knowledge base articles. Monitor system performance and recommend improvements to enhance reliability and user experience. Ensure adherence to service level agreements (SLAs) and support best practices.
2026-11-07T00:00:00Z

Business Analyst

Vaughan, ON
remote
Contract / Temporary to Hire
42.75 - 49.50 CAD / Hourly
We are looking for a Business Analyst to join a growing team in Ontario on a contract-to-permanent basis. This opportunity is well suited to someone who enjoys working in a fast-moving business, turning complex financial and operational data into clear recommendations for leaders across the organization. The role offers exposure to planning, forecasting, reporting, and cross-functional projects, making it ideal for an analytical individual who is eager to contribute beyond routine reporting. Responsibilities: • Analyze financial, sales, and operational results to identify trends, explain variances, and support forward-looking business decisions. • Build, refine, and maintain dashboards and reporting tools that provide clear visibility into performance metrics for finance, marketing, and leadership teams. • Partner with stakeholders across departments to gather business needs, document requirements, and translate them into practical reporting or analytical solutions. • Support quarterly forecasting and ongoing planning activities by consolidating data, validating assumptions, and highlighting risks and opportunities. • Develop financial models and ad hoc analyses to evaluate business performance, commercial initiatives, and emerging priorities. • Work with large data sets using tools such as Power BI, Snowflake, Excel, and CRM platforms to produce accurate and actionable insights. • Contribute to project-based initiatives by performing gap analysis, preparing documentation, and helping teams adapt to changing business priorities. • Communicate findings in a concise and meaningful way to both technical and non-technical audiences, including executive stakeholders.
2026-11-07T00:00:00Z

4 results for Product Support Analyst in Toronto, ON