We are looking for a dedicated and success-driven Customer Service Representative to join our team in Hermitage, Pennsylvania. In this long-term contract position, you will play a key role in delivering exceptional service within the financial services industry by addressing client inquiries and providing tailored solutions. This opportunity is ideal for individuals eager to develop their customer service skills while contributing to a collaborative and fast-paced environment.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls efficiently, ensuring customer concerns and inquiries are resolved promptly.<br>• Assist clients with tasks such as opening new accounts, updating account information, and resolving banking-related issues.<br>• Provide accurate and detailed information about financial products and services to customers.<br>• Maintain thorough documentation of customer interactions in the organization's system.<br>• Collaborate with team members to deliver seamless and consistent customer experiences.<br>• Analyze account details to identify customer needs and recommend suitable banking solutions.<br>• Uphold confidentiality and adhere to banking regulations while handling sensitive customer data.<br>• Stay updated on the latest banking procedures, products, and services to ensure accurate responses to client queries.<br>• Offer solutions to enhance customer satisfaction and build long-lasting relationships.
We are looking for a dedicated Customer Service Representative to join our team in Cleveland, Ohio. This role combines customer engagement and inside sales responsibilities, focusing on account management and order entry tasks. As a Contract to permanent position, this opportunity offers the potential for long-term growth in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Manage and maintain existing customer accounts, ensuring satisfaction and prompt resolution of any issues.<br>• Develop new business relationships by identifying potential clients and presenting tailored solutions.<br>• Process and track customer orders with accuracy and efficiency to meet delivery timelines.<br>• Communicate effectively with customers through phone, email, and other channels to provide exceptional service.<br>• Collaborate with internal teams to address customer needs and achieve business goals.<br>• Utilize Microsoft Office and company-specific systems to maintain records and generate reports.<br>• Assist customers with technical inquiries related to water testing and treatment services.<br>• Conduct follow-ups with clients to ensure ongoing satisfaction and address any additional requirements.<br>• Participate in team meetings and contribute ideas for improving sales strategies and customer service processes.
<p>We are seeking a dedicated Customer Service Representative to join our team in Richfield, Ohio. This contract-to-permanent position plays a critical role in ensuring seamless interactions with fleet contractors and carriers. The ideal candidate excels in fast-paced environments, is highly detail-oriented, and is committed to delivering outstanding customer service.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide attentive and professional communication to independent contractors and external carriers, promoting a positive interaction experience.</li><li>Address basic questions, concerns, and issues from contractors, resolving or escalating as necessary to ensure satisfactory outcomes.</li><li>Proactively monitor active shipments, identify potential disruptions, and take appropriate steps or communicate with customer service teams to ensure timely resolutions.</li><li>Accurately record all relevant contractor, driver, and carrier interactions in the freight management system for comprehensive documentation.</li><li>Manage multiple priorities and adapt to evolving demands in a dynamic work environment.</li><li>Effectively listen and respond to fleet needs to support operational goals.</li><li>Assist with other duties as assigned to help meet overall business objectives.</li></ul><p><br></p>
