Add your latest resume to match with open positions.

3 results for Customer Service Manager in Youngstown, OH

Customer Service Specialist

Warrendale, PA
onsite
Permanent / Full Time
70000 - 85000 USD / Yearly
We are looking for a Customer Service Specialist to join our team in Warrendale, Pennsylvania. This position supports customer-facing service operations by managing order-related requests, maintaining accurate records, and helping ensure timely communication across internal teams and customers. The ideal candidate brings strong administrative and customer support experience, stays organized in a fast-paced environment, and handles service inquiries with professionalism and attention to detail. Responsibilities: • Enter and revise service orders in company platforms while verifying that all required information is complete and accurate. • Track active customer cases and follow up on outstanding items in partnership with senior team members or supervisors. • Help organize onboarding and installation activities by confirming timelines, preparing documentation, and coordinating communication with internal stakeholders. • Maintain detailed records related to service requests, customer concerns, and events that affect billing activities. • Communicate progress updates to customers regarding case status, delivery timing, and scheduled service work. • Review shared inboxes and intake channels, then direct requests to the appropriate operational or technical contacts for resolution. • Identify issues involving technical complexity, pricing concerns, or non-routine service matters and elevate them to senior staff as needed.
2026-08-28T00:00:00Z

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records. • Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance. • Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date. • Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders. • Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy. • Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions. • Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions. • Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.
2026-08-21T00:00:00Z

Customer Service Representative

Akron, OH
onsite
Temporary to Hire
21 - 21 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in Akron, Ohio in a contract position with the potential to become permanent. This role supports customer interactions, order processing, and coordination across key business functions to keep daily operations running smoothly. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage customer needs while working with sales, shipping, and accounting activities. Responsibilities: • Manage day-to-day customer service activities by responding to inquiries and supporting accurate, timely communication with customers and internal teams. • Enter and process customer orders for prototype, tooling, and production work while maintaining a high level of accuracy throughout the order lifecycle. • Develop and send customer quotations for new and existing business opportunities, ensuring pricing and related details are clearly documented. • Partner with departments such as Quality, Production, and Shipping to help coordinate order status, resolve issues, and support efficient fulfillment. • Review invoice activity and keep customer account records current to support reliable documentation and service follow-up. • Assist with accounts receivable tasks, including customer-related payment follow-up and supporting departmental compliance procedures. • Maintain organized master drawing files and other order-related documentation needed for daily operations. • Participate in recurring customer meetings and cross-train with teammates to provide dependable coverage when needed.
2026-08-10T00:00:00Z