4 Results for Customer Service Manager Jobs in Youngstown, OH

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Customer Service Representative

Warrendale, PA
onsite
Temporary / Contract
26 - 29 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day client interactions and order processing for a team based in Pennsylvania. This Contract to hire position is ideal for someone who communicates clearly, handles a steady volume of inquiries effectively, and maintains accuracy while entering customer information and requests. The person in this role will help create a positive service experience by responding promptly to inbound contacts and assisting with follow-up outreach when needed. Fully on-site Monday- Thursday 8-4:30, Friday 7:30-4. Responsibilities:• Respond to incoming customer calls and provide timely, courteous assistance with questions, requests, and general support needs.• Accurately enter customer orders and related details into company systems while maintaining a high level of data quality.• Manage service inquiries from start to finish by gathering information, clarifying customer needs, and documenting each interaction appropriately.• Place outbound calls as needed to confirm order information, provide updates, or resolve open customer issues.• Coordinate with internal teams to address customer concerns efficiently and ensure requests are handled in a timely manner.• Maintain organized records of calls, order activity, and service outcomes to support consistent communication and follow-through.• Deliver attentive support that reflects company service standards and helps build strong customer relationships.
2026-10-08T00:00:00Z

Customer Service Representative

West Middlesex, PA
onsite
Temporary / Contract
16.625 - 19.25 USD / Hourly
Job Title: Customer Service RepresentativeJob Type: Temporary for 3 months, Immediate startSchedule: Monday-Friday 8am-5pmWork Location: West Middlesex, PAPay: $17.50/hour Responsibilities: • Provide high‑quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.• Use effective communication and problem‑solving skills to address customer questions, technical concerns, and account‑related needs through various channels.• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.• Investigate and correct account or service‑related discrepancies, ensuring accurate information and continuity of service.• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.• Oversee and coordinate day‑to‑day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.• Review system‑generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.• Maintain accurate and thorough documentation of customer interactions and case activity.
2026-10-08T00:00:00Z

Account Manager

Austintown Nt, OH
onsite
Temporary to Hire
25.118 - 29.084 USD / Hourly
Job Title: Account ManagerJob Type: Contract-to-HireSchedule: Monday-Friday 8am-5pmWork Location: Austintown, OH, Hybrid, 3 days on site, 2 days work from home (Training: roughly 1 month 100% on site)Pay Rate: $22-$26 Responsibilities:<ul><li>Assist in leading informational sessions to update the department initially and continually on client changes and expectations, including client specific department guidelines and processes.</li><li>Updating customer contacts and site managers via phone and/or email, and customer websites with continuous real time work order information as needed.</li><li>Respond and assist resolution of client complaints, issues, and concerns during normal and afterhours situations.</li><li>Proactively monitor open and high-priority work orders in a 24/7/365 environment.</li><li>Professionally answer incoming service call requests from customers via telephone, email, and various systems.</li><li>Assist in day-to-day coordination and completion of client work to service expectations.</li><li>Schedule and lead data, agenda, and intent of client Quarterly Based Reviews, Annual Based Reviews, and conference calls.</li><li>Provide insights into profit/loss analysis on clients within your scope.</li><li>Apply internal reports to benchmark client performance.</li><li>Understand, communicate, and enforce contract knowledge, i.e., SLA’s/KPI’s, contracted scope of services.</li><li>Initiate and drive contract anniversary and change order amendments.</li><li>Identify and deploy areas of opportunity for account growth and profitability.</li><li>Support client project requests including capital programs and upgrades.</li><li>Assist larger account operations team with backlog items due to absence, overflow, etc.</li><li>Review financial information to prepare and adjust operational budgets to promote profitability and approve costs.</li><li>Review Accounts Receivables for clients within scope and follow tools and processes to meet goals.</li><li>Utilize multiple systems to access, change or input information regarding service requests and other issues.</li><li>Research and resolve issues using available resources.</li><li>Communicate and coordinate with internal departments.</li><li>Understand and execute procedures accurately with prioritization.</li><li>Generate and access databases and reports as deemed necessary by management.</li></ul>
2026-10-08T00:00:00Z

Supply Chain Manager

Aurora, OH
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Supply Chain Manager to lead inventory strategy and warehouse performance for our Aurora, Ohio operation. This role focuses on balancing product availability, operational efficiency, and service expectations through strong planning, analysis, and cross-functional coordination. The ideal candidate will use data to guide decisions, improve replenishment processes, and drive measurable gains across supply chain activities. Responsibilities: • Shape inventory control standards by setting stocking guidelines, service goals, and replenishment approaches that support business needs. • Track key inventory metrics such as availability, turnover, aging, and fulfillment performance, then recommend actions to improve results. • Work closely with sales and purchasing partners to review demand behavior and position inventory more effectively. • Strengthen inventory accuracy through structured counting programs, issue investigation, and sustainable corrective measures. • Reduce slow-moving and obsolete stock while protecting customer commitments and target service levels. • Collaborate with warehouse and distribution leaders to improve space usage, item placement, picking flow, and overall material movement. • Lead continuous improvement efforts aimed at increasing throughput, productivity, and labor efficiency across warehouse operations. • Use system data and analytics tools to refine slotting, replenishment, and planning processes, while supporting enhancements to inventory and warehouse systems. • Participate in planning reviews and lead supply chain projects from initial assessment through execution, promoting accountability and data-driven decision-making. • Coach team members and encourage a collaborative, high-performance environment across supply chain functions.
2026-09-21T00:00:00Z

4 results for Customer Service Manager in Youngstown, OH