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2 results for Customer Service Manager in Youngstown, OH

Customer Service Representative

North Canton, OH
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment. Responsibilities: • Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records. • Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance. • Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date. • Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders. • Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy. • Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions. • Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions. • Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.
2026-08-21T00:00:00Z

Customer Service Representative

Youngstown, OH
onsite
Temporary to Hire
17.1 - 19.8 USD / Hourly
Title: Work Order CoordinatorType: Contract to hireSchedule: Full time, Monday-Friday 8am-5pmLocation: Hybrid, Austintown, OHPay: $18/hour We are looking for a Customer Service Representative to support a fast-paced service response operation for a construction and contractor environment in Ohio. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, coordinating service activity, and keeping work orders moving from request through completion. In this role, you will communicate with clients, vendors, and field technicians, resolve issues quickly, and ensure service requests are handled accurately and efficiently across a high-volume, team-driven setting. Responsibilities:• Respond to inbound service inquiries from customers, clients, vendors, and technicians while providing timely and attentive support.• Manage work orders from initial intake through final closure, ensuring updates are documented and communicated throughout the process.• Dispatch service requests to subcontractors and vendor partners based on service needs, timing expectations, and established procedures.• Coordinate repair visits, inspections, and maintenance activity for client locations, confirming scheduling details and site access requirements.• Monitor open requests closely, follow up on approvals, parts availability, and estimated arrival times, and escalate urgent issues when necessary.• Support technicians in the field by confirming dispatch details, tracking check-in and check-out activity, and assisting with access or service-related obstacles.• Maintain accurate information across multiple systems, prepare reports as needed, and complete administrative tasks related to service operations and billing support.• Work with internal departments to resolve problems, improve response quality, and help ensure service delivery meets client expectations.ro
2026-09-15T00:00:00Z