We are looking for dedicated Customer Service Representatives to join a dynamic credit union call center in Edgewood, Maryland. In this long-term contract position, you will play a vital role in ensuring member satisfaction by delivering exceptional service and resolving inquiries efficiently. This role offers the opportunity to make a meaningful impact on the financial well-being of members while working in a collaborative and detail-oriented environment.<br><br>Responsibilities:<br>• Handle incoming member calls with care and efficiency, aiming for first-call resolution and a positive experience.<br>• Provide accurate and detailed information by leveraging established procedures and available tools.<br>• Address member concerns effectively, offering appropriate solutions and escalating issues when necessary.<br>• Adhere to security protocols while verifying member identities before assisting with their inquiries.<br>• Review member profiles in the core data system to identify previous interactions and ensure seamless service.<br>• Assess member needs, recommend suitable services or loan products, and promote automated solutions.<br>• Inform members about ongoing promotions and account offerings, enhancing their understanding of available benefits.<br>• Resolve financial and non-financial account discrepancies and update member records with call details.<br>• Meet service goals and manage multiple call queues efficiently.<br>• Uphold credit union policies and procedures while ensuring accuracy in account corrections and calculations.
We are looking for a dedicated and personable Front Desk Coordinator to join our team in Columbia, Maryland. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment, enjoys interacting with diverse groups of people, and is passionate about providing exceptional administrative and sales support. If you are proactive, friendly, and eager to contribute to a dynamic workplace, we encourage you to apply.<br><br>Responsibilities:<br>• Welcome and guide visitors, including clients, vendors, and customers, ensuring a positive first impression.<br>• Oversee paperwork completion, sign-in processes, and adherence to security protocols.<br>• Maintain cleanliness and organization of shared spaces such as the lobby, kitchen, and workstations.<br>• Conduct tours of office spaces, conference rooms, and virtual workspaces for prospective clients.<br>• Support the leasing process by assisting businesses in securing office spaces or meeting rooms.<br>• Manage special administrative tasks and projects as assigned.<br>• Operate multi-line phone systems to answer inbound calls and direct inquiries appropriately.<br>• Deliver concierge-style services to enhance the client and visitor experience.
<p>A Call Center Representative is responsible for managing inbound and outbound customer interactions to address inquiries, resolve issues, and provide information about products and services. They play a key role in ensuring customer satisfaction and maintaining the company's reputation for excellent customer service. This role typically requires strong communication skills, problem-solving abilities, and the capacity to work in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Interaction:</strong> Handle incoming calls, emails, or chats from customers, addressing their questions, concerns, and needs promptly and professionally.</li><li><strong>Issue Resolution:</strong> Identify customer issues and resolve them efficiently, escalating complex problems to higher-level support when necessary. </li><li><strong>Product Knowledge:</strong> Maintain a thorough understanding of the company’s products, services, and policies to provide accurate information and make recommendations to customers. </li><li><strong>Data Entry:</strong> Accurately document customer interactions, feedback, and inquiries in the company’s Customer Management System (e.g., Salesforce). </li><li><strong>Sales Support:</strong> When applicable, identify opportunities to upsell or cross-sell products and services to meet specific customer needs.</li><li><strong>Performance Metrics:</strong> Meet or exceed key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call volume targets. </li></ul><p><br></p>
<p>We're hiring a detail-oriented <strong>Customer Service Representative</strong> to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
We are looking for a success-driven and detail-oriented Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will serve as the face of our organization, engaging with attendees at events, webinars, and benefits fairs. This position requires a high level of reliability, excellent communication skills, and the ability to provide a welcoming and informative experience to event participants.<br><br>Responsibilities:<br>• Represent the organization's services at events, webinars, and benefits fairs while providing engaging and informative interactions.<br>• Deliver concise and effective presentations, including "elevator pitches," to ensure smooth event flow.<br>• Prepare for events by reviewing training materials and familiarizing yourself with the services offered.<br>• Set up event tables with provided materials and arrive early for preparation and check-in.<br>• Actively engage with attendees, sharing information about available programs and encouraging registration on the company website.<br>• Distribute handouts, promotional materials, and giveaways while managing raffle entries.<br>• Provide post-event feedback regarding training effectiveness, challenges faced, and overall experience.<br>• Maintain a detail-oriented appearance and adhere to business casual dress code requirements.<br>• Stand and communicate for extended periods while repeating key information as needed.<br>• Collaborate with team members to ensure consistency and adherence to standards during events.
We are looking for a Customer Service Representative to join our team on a contract basis in Linthicum, Maryland. In this role, you will represent our services at various events, webinars, and benefits fairs, ensuring attendees receive a welcoming and informative experience. This position requires excellent communication skills, a detail-oriented demeanor, and the ability to work in a dynamic environment.<br><br>Responsibilities:<br>• Act as the primary representative at events, webinars, and benefits fairs, showcasing company services and engaging attendees.<br>• Deliver concise and impactful presentations to educate attendees on available programs and services.<br>• Set up event tables and materials in advance, ensuring an organized and thorough display.<br>• Provide clear and friendly guidance to employees, encouraging them to register on the company website.<br>• Collaborate with on-site representatives to ensure smooth event execution and a positive experience for all participants.<br>• Gather post-event feedback on training effectiveness and attendee interactions to identify areas for improvement.<br>• Stand and interact with attendees for extended periods of time while maintaining a warm and approachable demeanor.<br>• Adhere to business casual dress code guidelines, ensuring a neat and detail-oriented appearance at all times.
<p>A Call Center Representative manages incoming and outgoing customer interactions to provide support, resolve concerns, and offer information about the organization’s products and services. This role is essential for ensuring customer satisfaction and contributing to the company's reputation for excellent service. Strong communication skills, problem-solving abilities, and the ability to thrive in a fast-paced setting are key to success in this position.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Engagement:</strong> Respond to customer inquiries via phone calls, emails, or chats in a prompt and professional manner.</li><li><strong>Problem-Solving:</strong> Diagnose and resolve customer issues, while escalating complex challenges to appropriate team members.</li><li><strong>Expertise in Products:</strong> Develop a comprehensive understanding of company offerings to deliver accurate information and provide tailored recommendations.</li><li><strong>Recordkeeping:</strong> Input customer details, inquiries, and feedback into the company’s Customer Relationship Management (CRM) system, such as Salesforce.</li><li><strong>Sales Assistance:</strong> Identify opportunities for upselling or cross-selling to address customer needs when applicable.</li><li><strong>Performance Standards:</strong> Achieve or exceed key performance metrics, including issue resolution time, customer satisfaction ratings, and call volume benchmarks.</li></ul><p><br></p>
