<p>We are seeking an experienced <strong>Azure Cloud Engineer</strong> to design, implement, manage, and optimize cloud infrastructure within Microsoft Azure environments. This role will focus on supporting cloud operations, infrastructure deployments, automation, security, and performance optimization across enterprise systems. The ideal candidate has strong hands-on experience with Azure infrastructure and services, cloud networking, and infrastructure automation, along with the ability to troubleshoot complex cloud environments and implement scalable, secure solutions.</p>
<p>Robert Half is partnering with a well-established technology organization in the Milwaukee area to help them hire an experienced Systems Administrator. This role is responsible for maintaining server, virtualization, identity, database, and application-hosting technologies while helping ensure systems remain secure, reliable, and available for both internal teams and external customers.</p><p><br></p><p>This is a hands-on position for someone who enjoys troubleshooting, automation, infrastructure improvement, and working across a broad range of technologies.</p><p><br></p><p>What You'll Be Doing</p><ul><li>Administer and support Windows Server environments across production and non-production systems</li><li>Manage Active Directory, Group Policy, user access, and identity-related services</li><li>Support Microsoft SQL Server environments, including maintenance, backups, and recovery processes</li><li>Configure and maintain virtualization platforms such as VMware, Citrix, and Remote Desktop Services</li><li>Support web and application hosting technologies including IIS, Tomcat, and related services</li><li>Monitor system performance, availability, and security while proactively addressing issues</li><li>Develop and maintain automation and scripting solutions using PowerShell and other tools</li><li>Troubleshoot infrastructure, application, and network-related problems</li><li>Create and maintain technical documentation, procedures, and system configurations</li><li>Participate in an on-call rotation and assist with incident response when needed</li></ul><p><br></p>
We are looking for an experienced Senior Systems Administrator to oversee and strengthen enterprise infrastructure operations in Birmingham, Alabama. This position supports a multi-site environment and plays a key role in maintaining reliable server, virtualization, cloud, and identity platforms for the organization. The ideal candidate brings deep technical expertise, a practical approach to problem-solving, and a strong commitment to system stability, security, and continuous improvement.<br><br>Responsibilities:<br>• Oversee daily administration of server environments across on-premises, virtual, and cloud platforms that support users at multiple locations.<br>• Maintain and optimize core infrastructure technologies, including Windows Server, VMware, Hyper-V, and Microsoft 365 services.<br>• Manage identity and access functions through Active Directory, Group Policy, and related account administration processes.<br>• Track system health, install updates, resolve infrastructure issues, and take corrective action to minimize downtime.<br>• Direct backup, recovery, storage, and disaster recovery activities to protect business-critical systems and data.<br>• Apply security controls, address vulnerabilities, and enforce appropriate access standards across the server environment.<br>• Support server hardware and data center equipment to ensure dependable performance and availability.<br>• Provide secondary infrastructure assistance for networking components such as switches, VLANs, and site connectivity.<br>• Contribute to technical projects by creating documentation, improving operational procedures, and developing PowerShell-based automation where appropriate.
<p>Robert Half is partnering with a company in the Green Bay area to help them hire an experienced IT Service Desk Manager. Technology is a critical part of the business, and this position plays a key role in making sure employees have reliable, secure, and well-supported systems to do their jobs. This person will lead the team responsible for end-user technology and support services while also driving infrastructure initiatives, operational improvements, and long-term technology planning.</p><p><br></p><p>The role is a blend of people leadership, service delivery, project ownership, and infrastructure oversight. Success comes from building a strong team, maintaining high service levels, and identifying opportunities to improve both technology and processes across the organization.</p><p><br></p><p><strong>Responsibilities</strong></p><p>You'll oversee the day-to-day delivery of IT support services, ensuring issues are resolved efficiently and escalations receive appropriate attention. You'll help establish priorities for the team, monitor performance, and create an environment focused on accountability, collaboration, and continuous improvement.</p><p><br></p><p>You'll also help guide infrastructure decisions and technology investments, balancing operational needs with long-term strategy. This includes evaluating new solutions, managing vendor relationships, participating in budgeting activities, and helping leadership make informed technology decisions.</p><p><br></p><p>Project work is a significant part of the position. You'll partner with stakeholders to evaluate requests, prioritize initiatives, and move projects from planning through implementation. This includes participating in business continuity and disaster recovery efforts, technology lifecycle planning, and broader infrastructure initiatives.</p><p><br></p><p>In addition, you'll work closely with teams across the business to improve processes, strengthen service delivery, and ensure IT remains aligned with organizational goals.</p>
We are looking for an experienced Network Manager to lead the stability, performance, and continuous improvement of enterprise network services in Lake Forest, Illinois. This position oversees daily network operations, guides technical direction across a distributed environment, and works closely with internal teams and external providers to maintain reliable connectivity and communication services. The ideal candidate brings strong leadership, deep infrastructure knowledge, and the ability to align network capabilities with business needs.<br><br>Responsibilities:<br>• Direct day-to-day network operations across a geographically distributed enterprise environment, ensuring dependable and secure service delivery.<br>• Oversee the performance, availability, and maintenance of core network infrastructure, including routing, switching, firewalls, and voice-related technologies.<br>• Lead network architecture and design efforts to support scalability, resilience, and evolving business requirements.<br>• Manage relationships with external service providers and hold partners accountable for service quality, issue resolution, and contractual expectations.<br>• Collaborate with business units and cross-functional technology teams to prioritize initiatives, address operational needs, and support enterprise objectives.<br>• Establish and refine operational processes, service standards, and monitoring practices to improve network reliability and responsiveness.<br>• Drive troubleshooting and incident response for complex network issues, coordinating resources to restore service quickly and prevent recurrence.<br>• Provide leadership and direction to network personnel, promoting technical excellence, accountability, and continuous improvement.
We are looking for an ERP/CRM Administrator to join a collaborative team in Wisconsin on a contract basis with the potential for a permanent position. This position will oversee the current enterprise application landscape, provide hands-on support to business users, and contribute to system improvements across core operational areas. The role also plays an important part in modernization efforts by supporting migration-related activities, strengthening system reliability, and helping the organization prepare for future platform capabilities.<br><br>Responsibilities:<br>• Oversee daily administration of the ERP environment, including system upkeep, monitoring, updates, and overall operational stability.<br>• Provide frontline support to users in areas such as order management, production, inventory control, and reporting, resolving issues in a timely manner.<br>• Partner with business teams to identify process gaps, recommend practical system enhancements, and improve how the platform supports operations.<br>• Administer user accounts, roles, and security permissions to ensure appropriate access and compliance with internal controls.<br>• Support backup procedures, recovery readiness, patch deployment, and ongoing health checks across the application environment.<br>• Contribute to migration initiatives by assisting with planning, testing, implementation support, and stabilization activities for the future-state platform.<br>• Work with stakeholders and external partners to document integrations, evaluate system dependencies, and support architecture discussions tied to modernization efforts.<br>• Assist with long-term data retention and archiving efforts, including validation of archival approaches, cleanup planning, and optimization of historical data management.<br>• Provide infrastructure-related support such as environment coordination, server administration activities, and security hardening efforts where needed.
<p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership.<br><br>Responsibilities:<br>• Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner.<br>• Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through.<br>• Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms.<br>• Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments.<br>• Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues.<br>• Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use.<br>• Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site.<br>• Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities.<br>• Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
<p>We are looking for an experienced Cloud Engineer/Administrator to support and enhance enterprise infrastructure for a client. This opportunity is ideal for a senior-level candidate who can manage a well-established Nutanix environment while helping shape cloud modernization efforts within a Microsoft-focused organization. The role combines hands-on platform administration, operational support, and strategic involvement in Azure-based transformation initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize a production Nutanix environment that supports essential business operations and high-availability infrastructure needs.</p><p>• Provide advanced support for complex infrastructure issues, serving as a senior escalation point for Tier 3 incidents across cloud and on-premises systems.</p><p>• Lead and support Azure administration activities, including planning and executing workload modernization and migration efforts where appropriate.</p><p>• Manage Microsoft 365 and identity services, including access control, authentication, and directory-related administration.</p><p>• Develop and maintain disaster recovery, backup, and resiliency practices to protect critical systems and data.</p><p>• Collaborate on enterprise infrastructure design, capacity planning, and performance improvements across hybrid environments.</p><p>• Support network and firewall coordination to ensure secure connectivity between platforms, users, and cloud services.</p><p>• Document system configurations, operational procedures, and technical recommendations to improve stability and support continuity.</p>
We are looking for a Systems Administrator to provide reliable technical support and infrastructure administration for a growing manufacturing organization in Rochester, New York. This Contract position is ideal for a hands-on IT specialist who enjoys solving complex issues, supporting end users, and improving system performance across multiple locations. The role offers broad exposure to server environments, cloud services, desktop support, and network-connected business systems in a fast-moving operational setting.<br><br>Responsibilities:<br>• Manage daily administration of core IT infrastructure, ensuring systems remain stable, secure, and available for business operations.<br>• Provide responsive technical assistance to employees by diagnosing and resolving issues involving devices, operating systems, applications, and connectivity.<br>• Deploy, configure, and maintain servers, endpoint technology, and business software to support evolving operational needs.<br>• Monitor environment health, investigate recurring incidents, and determine root causes to reduce downtime and improve reliability.<br>• Maintain backup, recovery, and failover processes to protect business data and support continuity planning.<br>• Produce clear technical documentation, support procedures, and end-user guidance to improve consistency and knowledge sharing.<br>• Partner with internal teams and external service providers to deliver technology support across multiple sites.<br>• Participate in after-hours or weekend support when required to address critical issues or scheduled maintenance activities.
<p>We're partnering with a growing organization seeking a Systems Administrator to join their close-knit IT team. This is a great opportunity for someone with a solid foundation in Microsoft technologies who enjoys hands-on infrastructure work and wants to continue growing their skills.</p><p>You'll work alongside experienced IT professionals supporting a Microsoft-focused environment while gaining exposure to new technologies, infrastructure projects, and emerging Microsoft AI solutions.</p><p><br></p><p>This is an onsite role that does require 1 Saturday a month virtual for pushing updates</p><p><br></p><p>What You'll Be Doing</p><ul><li>Administer and support Microsoft 365 and Exchange Online</li><li>Maintain and troubleshoot Windows Server environments</li><li>Manage Active Directory and Entra ID user accounts, groups, and permissions</li><li>Assist with onboarding, offboarding, and access management</li><li>Monitor system health, performance, and availability</li><li>Perform server patching, upgrades, and routine maintenance</li><li>Support backup and recovery processes</li><li>Troubleshoot infrastructure and end-user issues</li><li>Assist with administration of the company's 3CX VoIP environment</li><li>Participate in infrastructure improvements and technology implementations</li><li>Explore and evaluate new Microsoft technologies, including AI-related initiatives</li></ul>
<p>We are seeking a Senior Systems Administrator to play a key role in maintaining, securing, and optimizing our client's enterprise infrastructure. The ideal candidate is a hands-on technical professional who enjoys solving complex infrastructure challenges, improving automation, and helping drive modernization across cloud and on-premises systems.</p><p><br></p><p>Responsibilities</p><ul><li>Administer and support Microsoft 365 services including Exchange Online, Entra ID (Azure AD), Teams, SharePoint Online, and OneDrive.</li><li>Manage endpoint deployment, configuration, compliance, and lifecycle management using Microsoft Intune and MDM solutions.</li><li>Maintain and troubleshoot Windows Server infrastructure, Active Directory, Group Policy, DNS, DHCP, and file services.</li><li>Support and administer Linux servers for application hosting, monitoring, and system maintenance.</li><li>Implement and maintain security controls across the environment, including MFA, Conditional Access, endpoint protection, vulnerability remediation, and identity governance.</li><li>Monitor infrastructure performance, availability, and security utilizing enterprise monitoring and logging tools.</li><li>Participate in security audits, risk assessments, incident response, and remediation efforts.</li><li>Manage user provisioning, access control, and role-based security policies.</li><li>Assist with backup, disaster recovery, and business continuity planning.</li><li>Develop and maintain system documentation, procedures, and technical standards.</li><li>Support infrastructure projects including migrations, upgrades, cloud adoption initiatives, and automation efforts.</li><li>Collaborate with vendors, business stakeholders, and internal IT teams to resolve issues and implement new technologies.</li></ul><p><br></p>
We are looking for a dependable Test Center Administrator to support daily operations at a testing site in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys customer-facing work, maintains strong attention to detail, and can help create a secure, organized testing environment. The person in this role will welcome candidates, guide them through the check-in process, and oversee testing sessions to help ensure policies are followed. Success in this position requires comfort with computer-based systems, steady mobility throughout the day, and a detail-focused approach to administrative support.<br><br>Responsibilities:<br>• Welcome test takers upon arrival and provide clear instructions to help them move smoothly through the intake process.<br>• Verify candidate identification and confirm required documentation before admitting individuals to the testing area.<br>• Perform security screenings to ensure prohibited items such as notes, calculators, or other unauthorized materials are not brought into exams.<br>• Monitor the testing room at regular intervals by walking through the site frequently to help maintain compliance with testing rules.<br>• Support the administration of web-based exams for certification, credentialing, and admissions-related testing programs.<br>• Complete light administrative tasks, including basic office support and accurate handling of testing-related records.<br>• Use computer applications confidently to manage check-ins, support testing workflows, and address routine system-related needs.<br>• Maintain a calm, organized environment for candidates while responding appropriately to questions and following established procedures.<br>• Work within the site schedule, including availability for the center’s operating days on Monday and Saturday.
<p>We are looking for a Dynamics 365 CRM Admin to oversee the performance, configuration, and continuous enhancement of the Microsoft Dynamics 365 environment in Milwaukee, Wisconsin. This is an opportunity for someone who can bridge the gap between technology and sales operations while helping drive CRM adoption, data integrity, automation, and AI initiatives across the organization. The ideal candidate is comfortable serving as the primary subject matter expert, improving user adoption, and helping the organization get maximum value from Dynamics 365 and Microsoft Power Platform. This is a hybrid opportunity at 2 days a week in office, candidates that are local to Wisconsin are desired. </p><p><br></p><p>Responsibilities:</p><p>• Manage the daily administration of Microsoft Dynamics 365, ensuring the platform remains stable, effective, and aligned with operational needs.</p><p>• Adjust and maintain system components such as forms, views, dashboards, workflows, and business rules using standard platform functionality.</p><p>• Oversee user access by assigning roles, maintaining permissions, and enforcing governance practices that support data accuracy and appropriate security.</p><p>• Work closely with business partners to understand process needs and translate them into practical CRM solutions that improve usability and efficiency.</p><p>• Deliver onboarding, training, and ongoing user assistance to strengthen adoption and help teams use the system confidently.</p><p>• Support the sales-focused areas of Dynamics 365 by refining layouts, features, and processes that enable productive day-to-day work.</p><p>• Coordinate application updates, release activities, and environment changes with IT while maintaining clear documentation of system modifications and improvements.</p><p>• Assist with audit preparation, compliance-related access reviews, and other governance activities tied to the CRM environment.</p><p>• Collaborate with technical development resources on advanced issues, integrations, data migration efforts, and enhancements within Dynamics 365 and the Power Platform.</p>
<p>We are seeking a <strong>technical, hands-on Desktop Support Technician</strong> to support end-user computing in a Windows-based enterprise environment. This role will focus on <strong>Windows support, workstation imaging, hardware/software troubleshooting, and Microsoft 365 administration/support</strong>. The ideal candidate has strong experience with <strong>device deployment, OS configuration, account support, and incident resolution</strong> in a corporate setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide Tier 1/Tier 2 desktop support for Windows desktops, laptops, docking stations, printers, and peripherals.</li><li>Troubleshoot and resolve issues related to Windows 10/11, system performance, application installs, drivers, VPN connectivity, and network access.</li><li>Build, image, configure, and deploy desktops and laptops using standard imaging and endpoint deployment tools.</li><li>Perform workstation provisioning, reimaging, refreshes, break/fix support, and decommissioning.</li><li>Support Microsoft 365 applications including Outlook, Teams, Word, Excel, OneDrive, and SharePoint.</li><li>Troubleshoot email client issues, mailbox access, Teams connectivity, and Office application performance problems.</li><li>Handle user account support including password resets, account unlocks, group membership, and basic Active Directory administration.</li><li>Install, configure, and support enterprise software, security tools, and endpoint agents.</li><li>Support patching, software updates, antivirus, and endpoint compliance activities.</li><li>Document technical issues, root cause, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to systems, network, or infrastructure teams as needed.</li><li>Assist with hardware inventory, asset management, lifecycle replacements, and IT onboarding/offboarding processes.</li></ul><p><br></p>
<p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
<p><strong>Systems Administrator</strong></p><p><br></p><p><strong>Overview</strong></p><p>A growing organization is seeking a Systems Administrator to support enterprise cloud platforms, end-user technologies, identity management, and core infrastructure services. This individual will play a key role in maintaining secure, scalable, and reliable technology operations while supporting ongoing modernization and automation initiatives. The ideal candidate combines strong systems administration experience with a proactive approach to process improvement, platform management, and end-user support.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Administer and support enterprise productivity, collaboration, and cloud platforms</li><li>Manage identity, access, authentication, and user lifecycle processes</li><li>Support endpoint management, device administration, and security initiatives</li><li>Maintain backup, recovery, and business continuity processes</li><li>Assist with integration and administration of enterprise applications and SaaS platforms</li><li>Develop and maintain automation solutions to improve operational efficiency</li><li>Monitor platform health, system performance, and operational reliability</li><li>Troubleshoot and resolve complex infrastructure and application issues</li><li>Maintain technical documentation, standards, and operational procedures</li><li>Partner with internal stakeholders to support technology initiatives and business operations</li></ul>
<p>We are looking for a Systems Administrator for a contract-to-hire opportunity in Macedonia, Ohio. This position blends hands-on technical support with entry-level Salesforce administration, making it ideal for someone who enjoys solving user issues while expanding their platform expertise. The role offers a hybrid work arrangement and the chance to build experience across both day-to-day support operations and business system administration.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level technical support for employees experiencing hardware, software, and access-related problems.</p><p>• Investigate and address Salesforce user issues, escalating more complex matters when needed to keep systems running effectively.</p><p>• Build and update reports and dashboards within Salesforce to help teams access meaningful business information.</p><p>• Manage user accounts, permissions, and basic platform settings to support secure and efficient system use.</p><p>• Assist with onboarding activities by preparing accounts, configuring access, and resolving setup-related questions for new team members.</p><p>• Work closely with internal technology teams and Salesforce specialists to support system improvements and ongoing service needs.</p><p>• Track support requests through resolution while maintaining clear communication with end users throughout the process.</p>
<p><strong>Overview</strong></p><p>We are seeking a hands-on <strong>ServiceNow Administrator</strong> to optimize and enhance our client's ServiceNow environment. This role will focus on reducing a backlog of platform issues and enhancement requests, improving platform functionality, strengthening CMDB data integrity, and supporting API-based integrations. The ideal candidate is a technical problem-solver who can independently troubleshoot issues, implement configuration changes, resolve data and integration challenges, and drive measurable improvements across the platform. This is a highly hands-on role requiring direct work within ServiceNow rather than project coordination alone.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own and reduce the ServiceNow backlog by troubleshooting and resolving platform issues, configuration requests, and enhancement opportunities.</li><li>Analyze existing configurations, workflows, and processes to identify inefficiencies and implement platform improvements.</li><li>Administer and optimize core ServiceNow ITSM modules, including Incident, Problem, Change, Request, Knowledge, and Service Catalog.</li><li>Configure and maintain forms, fields, UI Policies, UI Actions, Catalog Items, workflows, automations, roles, permissions, ACLs, and security settings.</li><li>Improve the accuracy, consistency, and reliability of the CMDB by resolving data quality issues, maintaining CI relationships, and supporting ongoing configuration management practices.</li><li>Troubleshoot and support data imports, synchronization processes, and integration-related issues impacting CMDB and platform data.</li><li>Maintain and support ServiceNow integrations, including hands-on troubleshooting of REST and SOAP APIs, authentication, connectivity, data mapping, and data exchange issues.</li><li>Configure, test, and validate integrations with external systems, collaborating with developers when custom development is required.</li><li>Create and maintain reports, dashboards, and operational metrics to improve platform visibility and performance monitoring.</li><li>Support platform upgrades, patches, testing, releases, and ongoing technical support for internal stakeholders.</li></ul>
We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who thrives in a structured, customer-facing environment and can balance security protocols with excellent service. The person in this role will help create a calm, detail-oriented testing experience while ensuring procedures are followed accurately and consistently.<br><br>Responsibilities:<br>• Welcome test takers upon arrival, confirm identification, and guide them through the check-in process.<br>• Carry out required screening procedures, including security wand checks and other exam security measures.<br>• Observe the testing room through regular walkthroughs and active proctoring to help protect exam integrity.<br>• Respond promptly to candidate concerns, resolve issues when possible, and escalate exceptions according to policy.<br>• Troubleshoot basic computer or device problems that may affect a candidate’s testing session.<br>• Keep testing materials, equipment, and the overall environment secure at all times.<br>• Document incidents clearly and report any activity that falls outside established guidelines.<br>• Support fingerprint capture and digital recordkeeping when required at the test center.<br>• Assist with clerical and operational tasks during slower testing periods, including document handling and equipment preparation.<br>• Demonstrate flexibility with scheduling needs while representing the organization’s standards, values, and procedures in a detail-oriented manner.
<p><strong>Position Summary</strong></p><p> </p><p>We are seeking a skilled and customer-focused Desktop Support Technician to provide advanced technical support for end users across the organization. This role serves as a primary escalation point for Tier I support issues and is responsible for troubleshooting hardware, software, network connectivity, and endpoint-related issues. The ideal candidate will possess strong technical expertise, excellent customer service skills, and the ability to work independently in a fast-paced environment.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II support for desktops, laptops, mobile devices, printers, and related peripherals.</li><li>Diagnose and resolve complex hardware, software, operating system, and application issues.</li><li>Install, configure, maintain, and upgrade workstations, software, and equipment.</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Manage user accounts, permissions, and access within Active Directory and Azure Active Directory (Entra ID).</li><li>Assist with onboarding and offboarding activities, including equipment deployment and account provisioning.</li><li>Troubleshoot network connectivity issues, including VPN, Wi-Fi, and basic LAN/WAN problems.</li><li>Document incidents, resolutions, and procedures within the IT ticketing system.</li><li>Escalate issues to appropriate teams when necessary and track resolution through completion.</li><li>Maintain inventory of IT assets and assist with technology refresh initiatives.</li><li>Support conference room technology, audio/video equipment, and meeting room setups.</li><li>Participate in after-hours support, maintenance activities, and on-call rotations as required.</li><li>Follow company security policies and assist with endpoint compliance initiatives.</li></ul><p><br></p>
<p>We are seeking a Systems Administrator to support, secure, and optimize a Microsoft-based infrastructure. This role will be responsible for the administration of Microsoft 365, Azure Active Directory (Entra ID), Windows Server environments, and endpoint management platforms while playing a key role in the organization's cybersecurity and data protection initiatives.</p><p><br></p><ul><li>Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, and Microsoft Entra ID (Azure AD).</li><li>Manage and maintain Windows Server environments, Active Directory, Group Policy, DNS, DHCP, and enterprise authentication services.</li><li>Configure, monitor, and troubleshoot Microsoft Intune and endpoint management solutions.</li><li>Implement and manage Microsoft Defender security solutions, including Defender for Endpoint, Defender for Office 365, and Defender for Cloud Apps.</li><li>Develop, administer, and enhance Data Loss Prevention (DLP) policies to safeguard sensitive business and customer data.</li><li>Support information protection initiatives using Microsoft Purview, sensitivity labels, retention policies, and data classification technologies.</li><li>Monitor security alerts, investigate incidents, and coordinate remediation efforts.</li><li>Manage identity and access controls, conditional access policies, multifactor authentication (MFA), and privileged access management.</li><li>Perform vulnerability assessments, patch management, system hardening, and security compliance reviews.</li><li>Assist with regulatory compliance initiatives, audits, and security assessments.</li><li>Maintain disaster recovery, backup, and business continuity processes.</li><li>Create and maintain technical documentation, standard operating procedures, and security policies.</li><li>Work closely with infrastructure, security, and business teams to ensure systems remain secure, compliant, and highly available.</li></ul>
<p><strong>Network Engineer</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A growing organization based in Los Angeles, California is seeking an experienced Network Engineer to support and enhance its enterprise technology environment. This role offers the opportunity to work on modern infrastructure initiatives within a collaborative and fast-paced organization.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Network Engineer will help design, maintain, and improve network infrastructure across multiple locations and technology environments. This role combines architecture, engineering, automation, troubleshooting, and operational support, with a focus on scalability, reliability, and security.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and maintain enterprise network infrastructure.</li><li>Support routing, switching, wireless, connectivity, and network security technologies.</li><li>Support network expansion, upgrades, and infrastructure projects.</li><li>Develop automation to improve network provisioning and operations.</li><li>Support cloud and hybrid networking environments.</li><li>Troubleshoot complex connectivity, availability, and performance issues.</li><li>Maintain technical documentation, monitoring, and operational standards.</li><li>Collaborate with infrastructure, security, and other technology teams.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: Primarily on-site</li><li>Occasional travel may be required</li><li>Some on-call or after-hours support may be required</li></ul>
<p>We are looking for an experienced ERP Manager to provide leadership for a broad range of technology services in Clinton, South Carolina for an IT consulting need. This Contract position will guide daily IT operations while supporting a complex Ellucian Banner environment and ensuring reliable service across infrastructure, applications, and end-user support. The role combines team leadership with practical technical involvement, making it well suited for someone who can direct priorities, resolve escalations, and partner with organizational leadership to strengthen technology delivery.</p><p><br></p><p>Responsibilities:</p><p>• Direct a multidisciplinary IT team of 8 covering support services, software development, systems administration, and network operations.</p><p>• Set daily priorities for the department, assign work effectively, and maintain accountability for service quality and operational performance.</p><p>• Administer and support the Ellucian Banner environment, serving as the primary escalation resource for complex system-related issues.</p><p>• Work closely with internal Banner-focused team members to maintain application reliability, troubleshoot problems, and improve support outcomes.</p><p>• Oversee core IT functions, including help desk activities, infrastructure maintenance, network availability, and business application support.</p><p>• Provide coaching, feedback, and performance management for IT staff while fostering a productive and service-oriented team culture.</p><p>• Partner with institutional leadership to align technology initiatives and support services with broader organizational objectives.</p><p>• Contribute hands-on technical assistance when necessary to address urgent issues, stabilize systems, or support critical projects.</p><p>• Support Banner-connected business processes, including selected general ledger functions and related operational needs.</p>
<p><strong>Network Engineer</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A growing organization based in Los Angeles, California is seeking an experienced Network Engineer to support and enhance its enterprise technology environment. This role offers the opportunity to work on modern infrastructure initiatives within a collaborative and fast-paced organization.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Network Engineer will help design, maintain, and improve network infrastructure across multiple locations and technology environments. This role combines architecture, engineering, automation, troubleshooting, and operational support, with a focus on scalability, reliability, and security.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, implement, and maintain enterprise network infrastructure.</li><li>Support routing, switching, wireless, connectivity, and network security technologies.</li><li>Support network expansion, upgrades, and infrastructure projects.</li><li>Develop automation to improve network provisioning and operations.</li><li>Support cloud and hybrid networking environments.</li><li>Troubleshoot complex connectivity, availability, and performance issues.</li><li>Maintain technical documentation, monitoring, and operational standards.</li><li>Collaborate with infrastructure, security, and other technology teams.</li></ul><p><strong>Additional Details</strong></p><ul><li>Work model: Primarily on-site</li><li>Occasional travel may be required</li><li>Some on-call or after-hours support may be required</li></ul>