We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
<p>Our client in Bloomfield is seeking a customer-focused Call Center/Customer Service Specialist to join their team on a contract basis. This role is ideal for professionals who excel in fast-paced environments and are passionate about delivering outstanding support.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly to incoming calls and emails, assisting customers with inquiries, order information, and service requests</li><li>Accurately enter and update customer data in company systems</li><li>Resolve issues efficiently and professionally, ensuring high levels of satisfaction</li><li>Work collaboratively with team members and cross-functional departments</li><li>Perform administrative tasks related to customer support as needed</li></ul><p><br></p>
We are looking for a dedicated and detail-oriented Bilingual Spanish Front Desk Coordinator to join our team on a contract basis in Roxbury, Massachusetts. This role requires a customer-focused individual with strong organizational skills to assist residents and visitors while supporting the management team with administrative tasks. The ideal candidate will have experience in affordable housing and be fluent in both English and Spanish.<br><br>Responsibilities:<br>• Serve as the primary point of contact on-site, answering calls and assisting residents with applications in a courteous manner.<br>• Provide support to the Compliance Manager and Senior Property Manager in handling occupancy-related tasks.<br>• Collaborate with the intern for additional assistance during peak hours.<br>• Respond to inquiries regarding policies and procedures related to applications and re-certifications.<br>• Conduct background checks for tenant re-certifications and verify final eligibility.<br>• Review and execute lease agreements, ensuring accuracy and completeness.<br>• Accurately complete and submit necessary forms for compliance reviews and tenant records.<br>• Gather, verify, and evaluate information for interim transfers, re-certifications, and move-ins.<br>• Assist tenants with understanding rent calculations and completing required materials.<br>• Maintain organized records and ensure timely communication with residents and management.
We are looking for an organized and personable Administrative Assistant to join our team in Manchester, New Hampshire. This long-term contract position involves ensuring smooth front desk operations, providing excellent service to visitors, and supporting administrative tasks to enhance office efficiency. The ideal candidate will be proactive, attentive to detail, and capable of multitasking in a dynamic environment.<br><br>Responsibilities:<br>• Serve as the first point of contact by welcoming guests and directing them appropriately.<br>• Manage inbound calls, including answering, transferring, and taking messages.<br>• Provide comprehensive administrative support to various departments as needed.<br>• Maintain accurate records through data entry and documentation.<br>• Assist with scheduling appointments and managing calendars.<br>• Coordinate office supplies and ensure the front desk area remains organized.<br>• Respond to inquiries and provide information with careful attention to detail.<br>• Support team members with ad hoc tasks and projects.<br>• Handle correspondence and distribute mail efficiently.<br>• Promote a positive image of the organization at all times.
We are looking for a detail-oriented Contracts Administrator to join our team in Allston, Massachusetts. In this role, you will oversee the preparation, management, and distribution of contracts, subcontracts, and related documentation while collaborating with various departments to ensure smooth project operations. This position requires strong organizational skills, accuracy, and the ability to meet deadlines in a fast-paced environment.<br><br>Responsibilities:<br>• Create, track, and distribute subcontracts, purchase agreements, and change orders using DocuSign.<br>• Organize and maintain digital records in DocuSign and other document management systems.<br>• Provide training to project managers and assistant project managers on contract processes.<br>• Draft exhibits, coversheets, and other documentation for owner contracts using specialized software.<br>• Log, file, and distribute owner contracts through ProCore.<br>• Collaborate with project managers and accounting teams to collect necessary contract information.<br>• Schedule and coordinate job status reviews for senior management.<br>• Occasionally assist with reception desk tasks as needed.<br>• Perform additional duties as required to support team operations.
We are looking for a proactive and empathetic Customer Success Specialist to join our team in Amherst, Massachusetts. In this Contract to permanent employment role, you will play a pivotal part in empowering individuals with disabilities by providing education, guidance, and support. Your work will directly contribute to helping clients manage their services independently and improve their quality of life.<br><br>Responsibilities:<br>• Conduct assessments to determine the needs of individuals applying for services.<br>• Provide orientation sessions to familiarize clients with available programs and resources.<br>• Deliver skills training to enable clients to effectively manage personal assistant services.<br>• Educate individuals on maintaining their personal care assistant programs for long-term success.<br>• Monitor progress and provide ongoing support to ensure clients are successfully utilizing assistance services.<br>• Address client inquiries via phone and email with professionalism and clarity.<br>• Collaborate with team members to ensure consistent service delivery.<br>• Maintain accurate and up-to-date records of client interactions and progress.<br>• Actively contribute to improving processes and resources for client education.<br>• Offer tailored solutions to each client’s unique needs and circumstances.
<p>We are looking for an experienced IT Manager to oversee and enhance the organization's technological infrastructure in Hartford County, Connecticut. This role requires a strategic leader who can manage IT operations effectively, ensuring systems are secure, reliable, and optimized for performance.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain the organization's Active Directory environment to ensure secure and efficient user access.</p><p>• Own the AWS environment and refine standards</p><p>• Manage vendor budgets and search for cost-saving findings.</p><p>• Oversee backup technologies to guarantee data protection and recovery capabilities.</p><p>• Administer and configure Cisco Meraki technologies to support network stability and security.</p><p>• Supervise the installation, maintenance, and troubleshooting of computer hardware across all departments.</p><p>• Implement and manage configuration management processes to streamline system updates and deployments.</p><p>• Develop and enforce IT policies and procedures to align with industry standards.</p><p>• Lead a team of IT professionals, providing guidance, training, and performance evaluations.</p><p>• Collaborate with other departments to identify technology needs and deliver tailored solutions.</p><p>• Monitor system performance and address potential issues proactively to minimize downtime.</p><p>• Research and recommend new technologies to improve operational efficiency and support business growth.</p>
We are looking for an experienced ERP Integration Manager to lead a long-term contract position in Boston, Massachusetts. This role involves overseeing the integration of advanced tools into existing systems, ensuring seamless functionality and stakeholder alignment. The ideal candidate will possess strong organizational skills, technical fluency, and the ability to bridge communication between technical teams and product stakeholders.<br><br>Responsibilities:<br>• Manage the year-long integration of IntroHive into Microsoft Dynamics CRM, ensuring the tool interacts effectively with Outlook and supports client behavior analysis.<br>• Collaborate closely with global teams to replace legacy systems, rolling out the new tool to senior-level stakeholders.<br>• Facilitate communication between technical teams and product stakeholders, translating system requirements into actionable insights.<br>• Organize and document technical processes, creating detailed notes and presentations for stakeholder alignment.<br>• Lead stakeholder engagement efforts, maintaining alignment across product, data, and IT teams.<br>• Oversee data mapping, process flows, and system enrichment to ensure the seamless functionality of digital tools.<br>• Monitor and analyze data ingestion and reporting metrics, ensuring operational dashboards meet business needs.<br>• Support change management initiatives, working with cross-functional teams to enable smooth transitions.<br>• Develop Tableau dashboards and other reporting tools to present actionable insights.<br>• Coordinate stakeholder communications, ensuring clear updates and alignment throughout the project lifecycle.
<p>We are looking for a dedicated <strong><em><u>Warehouse Supervisor to oversee operations during the 2nd shift </u></em></strong>at our Bellimngham Massachusetts facility. This hands-on role requires a detail-oriented individual who can manage daily activities, ensure team productivity, and maintain a safe and organized warehouse environment. The ideal candidate will have strong leadership skills and a proactive approach to problem-solving. </p><p><strong><em><u>**MUST be able to work 2nd shift schedule 100% onsite SUNDAY 10-6:30, M-TH 2-10:30pm**</u></em></strong></p><p><br></p><p>Responsibilities:</p><p>• Oversee daily warehouse operations, ensuring tasks are completed efficiently and safely.</p><p>• Supervise and train employees, contract staff, and new hires to ensure high performance and adherence to protocols.</p><p>• Assist with physical tasks such as order picking, receiving, and inventory management.</p><p>• Maintain accurate records of goods received and shipped while rejecting items that fail quality standards.</p><p>• Monitor equipment usage and ensure proper maintenance to prevent downtime.</p><p>• Conduct quality checks on products in aisles and staging areas to maintain standards.</p><p>• Organize personnel assignments for each product line to optimize workflow.</p><p>• Ensure cleanliness and organization within assigned areas of the facility.</p><p>• Report any workplace injuries to management promptly and follow established procedures.</p><p>• Support other warehouse functions as needed to maintain operational efficiency.</p><p><br></p><p><strong><em><u>For immediate consdieration of well qualified candidates: please call me immediately Eric Lebow 508-205-2127 </u></em></strong></p><p><br></p>
<p>Looking for a Credit Underwriter in Commercial and Industrial (C& I) Lending to join our growing client here in Massachusetts. The Credit Underwriter is responsible for assessing and ensuring the creditworthiness of the bank’s commercial clients. You will monitor client financial health, evaluate loan risks, and provide recommendations in line with banking policies and regulatory guidelines. The role focuses on conducting financial analysis, underwriting loan requests, and staying actively involved in credit decision-making to maintain a robust lending portfolio.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Collect and evaluate financial statements, borrowing base certificates, and covenant compliance reports from clients. Perform annual reviews and financial performance analyses.</li><li>Underwrite new loan requests and modifications for existing relationships, including financial statement spreading, cash flow assessments, collateral evaluation, and guarantor support.</li><li>Assign risk ratings, monitor covenant compliance, and recommend credit facilities that align with established policies.</li><li>Partner with Senior Credit Analysts, Account Officers, and other team members to meet credit needs. Participate in client meetings and internal discussions, providing data-driven recommendations.</li><li>Ensure adherence to regulatory requirements, bank credit policies, and internal guidelines.</li></ul>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>We are looking for a skilled Project Specialist to join our team in Worcester, Massachusetts. In this long-term contract role, you will play a crucial part in advancing operational excellence and driving process improvements within our organization. This position offers an exciting opportunity to contribute to meaningful initiatives with the potential for future growth.</p><p><br></p><p>Responsibilities:</p><p>• Create detailed documentation and process maps to improve operational workflows.</p><p>• Coordinate logistics for events, meetings, and initiatives related to continuous improvement.</p><p>• Track and manage action items to ensure timely completion of project goals.</p><p>• Analyze data and results to identify opportunities for optimization and efficiency.</p><p>• Support the development of an Operational Excellence Center by implementing best practices.</p><p>• Deliver compelling presentations to communicate project findings and recommendations.</p><p>• Collaborate with cross-functional teams to align project objectives and outcomes.</p><p>• Apply continuous improvement methodologies, such as Six Sigma, to enhance organizational processes.</p><p>• Ensure all activities align with strategic goals and organizational standards.</p>
<p>We are looking for an experienced hands-on Information Security Manager to oversee and enhance the organization's cybersecurity framework. This role requires an experienced and detail-oriented individual with a strong background in developing security policies, managing compliance, and implementing risk management strategies. Based in Hartford County, Connecticut, the position demands a proactive leader who can ensure the organization's security infrastructure aligns with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Develop, implement, and maintain cybersecurity policies and procedures tailored to organizational needs.</p><p>• Oversee compliance with industry standards such as ISO 27001, NIST 800-53, and other relevant frameworks.</p><p>• Manage risk assessment processes and ensure appropriate mitigation strategies are in place.</p><p>• Lead and coordinate audits related to cybersecurity and governance risk compliance.</p><p>• Monitor and improve the organization's security information and event management (SIEM) systems.</p><p>• Provide leadership and guidance to teams handling application and enterprise security.</p><p>• Establish and maintain IT governance structures to ensure effective cyber governance.</p><p>• Collaborate with stakeholders to ensure corporate security policies align with business objectives.</p><p>• Prepare detailed reports and documentation related to security operations and compliance.</p><p>• Stay updated on emerging cybersecurity threats and recommend proactive measures.</p>
KEY RESPONSIBILITIES<br>• Partner with the General Manager and operational leaders on all aspects of finance, cost control, and performance improvement to ensure profitability targets are achieved.<br>• Maintain and update weekly forecasts; prepare annual budgets and monthly/quarterly re-forecasts; analyze and explain variances to budget and forecast in a timely, meaningful and accurate manner.<br>• Conduct comprehensive billing audits to safeguard revenue, including weight checks, verification of billing to contractual rates, and review of prices charged against cost structures.<br>• Monitor labor hours on a daily and weekly basis; work with department managers to align actual staffing with budgeted hours and productivity benchmarks and support strategic staffing plans to flex headcount in line with seasonality and flight schedules.<br>• Oversee material purchasing and consumption, ensuring spending remains within budget<br>and is accurately reflected in the ledger.<br>• Review and reconcile weekly fuel transactions validate charges, investigate anomalies,<br>and prepare weekly exception reports.<br>• Lead monthly inventory review and reconciliation, variance analysis (shrink, waste, portion-to-spec), validation of costs, and posting of adjustments to ensure accurate COGS recognition.<br>• Prepare clear, actionable financial analyses and report on costs, labor, and operational efficiency for managers, unit leadership, and executives.<br>• Facilitate a timely and accurate month-end close in accordance with GAAP/IFRS, including accruals, reconciliations, and ledger reviews.<br>• Support both internal and external audit processes; perform operational audits such as portion-to-spec reviews, waste and inventory counts, and bill-of-material verification.<br>• Drive adherence to accounting policies, internal controls, and audit standards while reinforcing accountability across operational and administrative teams.<br>• Other ad-hoc projects as needed<br>QUALIFICATIONS<br>• Associate or bachelor’s degree in accounting, or equivalent professional experience.<br>• Minimum 3 years of relevant experience in a manufacturing or production-based environment with emphasis on cost accounting, reporting, and variance analysis.
We are looking for a motivated Service Partner Recruiting Associate to join our team in North Attleboro, Massachusetts. This contract position is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys building relationships with service providers. The role involves engaging with potential partners to ensure alignment with our operational needs while delivering exceptional customer service.<br><br>Responsibilities:<br>• Conduct outbound calls to blue-collar service providers to discuss winter work opportunities and gauge interest.<br>• Maintain a detail-oriented and steady demeanor while presenting information clearly and confidently.<br>• Follow up with service providers who have not responded to previous outreach to confirm their interest.<br>• Collaborate closely with subject matter experts to ensure effective communication and alignment.<br>• Support two team members within an eight-person team by providing consistent and reliable assistance.<br>• Qualify service providers by assessing their equipment and verifying their insurance coverage for snow removal.<br>• Build and nurture relationships with service partners through meaningful interactions.<br>• Utilize troubleshooting skills to address concerns and ensure smooth onboarding processes.<br>• Leverage recruitment or outdoor trades experience to enhance partner engagement and operational success.
