We are looking for a detail-oriented and customer-focused Customer Service Representative to join our team in Woburn, Massachusetts. In this Contract-to-permanent role, you will play a key part in ensuring a seamless experience for our customers by managing order processing, addressing inquiries, and coordinating with internal and external stakeholders. This is an excellent opportunity to contribute to a global organization while developing your skills in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Process customer quotations, purchase orders, and confirmations with accuracy and efficiency using relevant tools and systems.<br>• Coordinate with logistics, production planning, and sales teams to ensure timely delivery of products.<br>• Communicate effectively with customers regarding lead times, shipping terms, tariffs, and product availability.<br>• Provide support to outside sales teams and channel partners by updating pricing, sharing documentation, and tracking order status.<br>• Address and resolve customer complaints or service issues, escalating concerns when necessary.<br>• Maintain and update customer records and transaction histories accurately in the system.<br>• Collaborate on process improvement initiatives to enhance the overall customer experience.<br>• Work cross-functionally with international teams to meet customer needs and expectations.<br>• Ensure compliance with company policies and industry standards in all customer interactions.
<p>Robert Half's client in Southborough MA is looking for a Customer Service Representative to assist in preparing for a company wide event at the end of January!</p><p><br></p><p>Responsibilities:</p><p>- Phone/Email correspondence</p><p>- Performing cold calls</p><p>- Call past attendees</p><p>- Data entry (Maintain call log)</p><p>- Answer customer questions/inquiries</p><p><br></p><p>*Salesforce experience is a plus!</p><p><br></p><p>Start Date: Asap!</p><p>Duration: Through end of January</p><p>Hours: Tuesday, Wednesday, & Thursday | 8am-4pm</p><p>Work type: On-site</p><p><br></p><p>Pay Rate: $19-$21</p><p><br></p><p>If interested, apply now!</p>
<p>Senior Customer Service Representative – Lowell, MA</p><p>We’re seeking a detail-driven and customer-focused Senior Customer Service Representative to join our team in Lowell, Massachusetts. This role is critical in supporting seamless financial operations while delivering an exceptional customer experience. The right candidate will thrive in a fast-paced environment, bring strong organizational skills, and excel at building relationships both internally and externally.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Deliver timely, accurate responses to a high volume of customer inquiries, ensuring satisfaction and retention.</li><li>Research historical pricing data and partner with product line managers to process quotations quickly and accurately.</li><li>Oversee the full order management process—including new orders, returns, sample requests, credits, and debits.</li><li>Maintain accurate backlog records, aligning with customer needs and managing expedite requests to meet deadlines.</li><li>Handle customer complaints with professionalism, applying effective problem-solving and escalating issues when necessary.</li><li>Collaborate cross-functionally with sales, finance, and operations teams to resolve issues and streamline workflows.</li><li>Exercise sound judgment within established guidelines to make appropriate and effective decisions.</li><li>Cultivate strong, trust-based relationships with customers and internal partners to support long-term success.</li></ul><p><br></p>
<p>Robert Half is working with a client that is looking for a proactive Customer Service Representative to manage high volumes of emails and provide exceptional customer experiences. This role involves processing purchase orders, confirming orders, and maintaining strong communication with customers and the Sales team. You'll solve problems, meet productivity goals, and support your team with a positive attitude. Key tasks include answering calls, managing filing, and handling additional duties as needed. Proficiency in Microsoft Office, strong communication skills, attention to detail, and the ability to work under pressure are essential. If you're a reliable multitasker eager to contribute to a dynamic team, we'd love to hear from you!</p><p>This client has great benefits and has bonus potential. This is a great place to work!</p><p><br></p><p>For immediate consideration, feel free to contact Dan Duggan at (508) 205-2126.</p>
<p>We are looking for an experienced Customer Care Center Specialist to join our team in Needham, Massachusetts for a long term contract opportunity. This is an fully in-person opportunity starting in October.</p><p><br></p><p>In this role, you will provide exceptional customer service and banking support while fostering strong relationships with clients. This is a long-term contract position in the banking industry, offering an excellent opportunity to contribute your skills in customer service and communication.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide effective solutions to their banking needs.</p><p>• Educate clients on available banking products, services, and self-service tools to enhance their experience.</p><p>• Troubleshoot and resolve issues related to digital banking platforms and loan services.</p><p>• Utilize multiple systems simultaneously while ensuring accuracy and maintaining a meticulous demeanor.</p><p>• Promote the bank’s core values by delivering outstanding service and building trust with customers.</p>
<p>We are looking for a skilled Contract Administrator to join our client's team in South Windsor, CT. This long-term contract position offers the opportunity to manage repair purchase orders for a variety of commercial and military airline customers. You will play a vital role in ensuring customer satisfaction by handling quotations, shipments, invoicing, and tracking contractual requirements with precision and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of repair purchase orders, ensuring prompt acknowledgment, quoting, shipping, and invoicing.</p><p>• Monitor and fulfill contractual obligations, including asset reporting, on-time delivery, and turn time penalty avoidance.</p><p>• Collaborate effectively across multiple departments, such as Manufacturing, Quality Engineering, Program Management, and Customer Support, to communicate customer requirements and delivery performance.</p><p>• Serve as the primary liaison for customer inquiries and issues related to assigned orders, maintaining strong relationships.</p><p>• Participate in after-hours Aircraft on Ground (A.O.G.) Response Team support, including holidays and weekends.</p><p>• Prepare detailed reports for internal and external stakeholders, ensuring accuracy and compliance with customer agreements.</p><p>• Utilize tools like SAP R/3 to manage purchase orders and contractual terms efficiently.</p><p>• Support continuous improvement initiatives by identifying opportunities to enhance processes and customer service.</p><p>• Coordinate with suppliers and field representatives to maintain smooth operations and timely delivery.</p><p>• Ensure adherence to company policies and procedures while meeting customer expectations.</p>
<p>We are looking for a dedicated Member Services/Customer service Coordinator to join our team in Bellingham, Massachusetts. In this role, you will provide exceptional customer service to our members while ensuring the accuracy and efficiency of member-related processes and communications. This position offers the opportunity to contribute to member satisfaction and organizational integrity through a variety of administrative and support functions.</p><p><br></p><p>Responsibilities:</p><p>• Facilitate the onboarding process for new members, ensuring a seamless transition into the group.</p><p>• Maintain and update member website documents and coordinate communications with internal and external vendors.</p><p>• Support the team by organizing and updating product databases to ensure proper categorization and status of items.</p><p>• Accurately manage and maintain member information within the company's systems.</p><p>• Assist members with resolving backorder cancellations and other service-related inquiries.</p><p>• Perform data entry tasks to support promotional analysis and reporting processes.</p><p>• Prepare materials and participate in member events, including shows and meetings.</p><p>• Provide assistance to colleagues and contribute to additional assignments as required.</p><p>• Handle general office duties to support daily operations.</p><p><br></p><p><strong><em>For immediate consideration, Please call me directly Eric Lebow 508-205-2127</em></strong></p>
<p>Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity.</p><p><br></p><p>Our client is looking for a customer service candidate with at least 1 year of professional business to business experience.</p><p><br></p><p>Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function.</p><p><br></p><p>If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!</p>
We are looking for a Workplace Experience Ambassador to join our team in Boston, Massachusetts. In this role, you will ensure that building spaces are effectively set up and maintained to create a positive experience for all visitors and employees. This position requires exceptional customer service skills and the ability to collaborate with various teams to oversee front-of-house services, event logistics, and facilities management. This is a long-term contract position with opportunities to make a meaningful impact.<br><br>Responsibilities:<br>• Deliver outstanding customer service to both internal employees and external visitors, ensuring all interactions are handled professionally.<br>• Oversee front-of-house operations, including managing inquiries and directing them to the appropriate departments.<br>• Coordinate and execute the physical setup of events and meeting spaces, including arranging furniture, signage, and necessary equipment.<br>• Maintain accurate records of room bookings, event schedules, and calendars to ensure seamless operations.<br>• Provide support for facilities team services, contributing to a well-maintained and organized work environment.<br>• Act as a liaison between teams, promoting collaboration and representing the facilities team with confidence.<br>• Monitor and address any issues related to building spaces, ensuring a clean and functional environment.<br>• Assist with catering and hospitality services to enhance the experience of events and meetings.
We are looking for a personable and customer-focused Front Desk Receptionist to join our team in Brighton, Massachusetts. This is a contract position requiring an individual with excellent communication skills and the ability to provide outstanding service to both customers and internal teams. If you thrive in a fast-paced environment and enjoy creating positive experiences for others, we encourage you to apply.<br><br>Responsibilities:<br>• Greet customers warmly upon arrival to ensure they feel welcome and valued.<br>• Answer inbound calls and service inquiries with efficiency and attention to detail.<br>• Manage a busy switchboard, ensuring seamless communication between customers and internal teams.<br>• Provide assistance to customers, ensuring their experience is smooth and satisfactory.<br>• Stay current on required training to maintain high standards of service.<br>• Coordinate administrative tasks and support operational needs as required.<br>• Communicate effectively in writing and verbally to address customer and team inquiries.<br>• Utilize Microsoft Office Suite to complete documentation and organizational tasks efficiently.<br>• Maintain a clean and organized front desk area to create a neat and detail-oriented appearance.
General office services, cleaning and filling office pantries, sorting and delivering mail/packages, assisting with copy and reprographics jobs, assisting with room set ups (moving tables and chairs), must be able to lift 50 lbs. o Answer and transfer calls on a multi-line phone system. o Accept deliveries, sort mail, and maintain phone lists. o Handle additional projects as assigned. Handle sensitive and/or confidential documents and information. o Communicate with manager and client on job or deadline issues. o Minimum of one-year office service experience, preferably in a legal, banking or large corporate environment. o Previous receptionist, switchboard or administrative assistant experience preferred. o Excellent verbal and written communication skills. • Day to Day Duties: • Will assist only with mail, no copy (repro) or facilities • Must be very independent; they are by themselves at this office • Must be able to speak to first level clients (facilities, drivers) • Ask questions if something is not understood. • Log packages • Pitney Bowes machine experience is helpful • Must have a car, some public transportation is available, but it is very intermittent and not reliable
<p>We are looking for a detail-oriented Collections Specialist to join our client in Cranston, Rhode Island. In this role, you will manage key aspects of customer accounts, including collections and account analysis, while maintaining strong communication and interpersonal relationships. This position offers an opportunity to work independently and contribute to the financial health of a dynamic metal fabrication company.</p><p><br></p><p>Responsibilities:</p><p>• Manage the accounts receivable process, including reviewing and approving customer orders to ensure compliance with company policies.</p><p>• Conduct thorough analysis of customer accounts to identify discrepancies and resolve issues promptly.</p><p>• Handle commercial collections by negotiating payment terms and securing timely payments from clients.</p><p>• Apply cash payments accurately and maintain detailed records of transactions.</p><p>• Collaborate with internal teams to ensure billing functions are completed efficiently and accurately.</p><p>• Communicate effectively with customers to address inquiries and provide exceptional service.</p><p>• Research and resolve account-related problems independently, demonstrating a proactive approach.</p><p>• Generate reports and maintain accurate documentation to track collections and overall account status.</p><p>• Monitor accounts for overdue balances and take appropriate action to minimize risk.</p><p>• Support the implementation of best practices to improve accounts receivable processes.</p>
We are partnering with a well-established distribution company in the MetroWest area that is looking to add a skilled and proactive Sales Support detail oriented to their team. This position is ideal for someone with experience supporting distributor networks and sales teams in a fast-paced, customer-focused environment. In this role, you will provide critical support to the sales organization by assisting with a wide range of activities that directly impact sales effectiveness and customer satisfaction. Responsibilities include coordinating and preparing materials for sales presentations and internal/external meetings, compiling sales reports and analytics, assisting with pricing and product information requests, and managing key project timelines in partnership with sales reps and leadership. You will also serve as a point of contact for vendors, customers, and internal stakeholders, ensuring timely follow-up, accurate communication, and excellent service. This role requires a high level of organization, attention to detail, and the ability to juggle multiple priorities and deadlines. For immediate consideration, please contact Dan Duggan at (508) 205-2126.
We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Dorchester, Massachusetts. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and a welcoming environment. This position offers an excellent opportunity to showcase your multitasking abilities and customer service skills.<br><br>Responsibilities:<br>• Greet and assist visitors in a courteous and organized manner.<br>• Manage a multi-line phone system, ensuring calls are answered promptly and directed appropriately.<br>• Handle inbound calls, providing accurate information or forwarding them to the relevant department.<br>• Maintain the reception area, ensuring it is clean and organized.<br>• Support administrative tasks, including scheduling and maintaining records.<br>• Handle switchboard operations for phone systems with up to 10 lines.<br>• Provide part-time coverage for the reception desk as needed.<br>• Communicate effectively with team members and external contacts.
<p>Our client is a highly sought-after Wealth Management firm in Boston and looking to add a Registered Client Service Associate to the team.</p><p>Essential tasks include client account servicing, new account opening, assisting with financial professional transitions, and office administrative duties. Personal career growth initiative, as well as strong collaboration and communication skills, are highly valued.</p><p>Ideal candidate will bring 2+ years of experience in a similar role, FINRA Series 7 and ideally Series 66 (63/65).</p><p>Please reach out to Thatiane Abrantes for more details. Thank you!</p>
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Robert Half is seeking a detail-oriented coordinator to support a non-profit organization in Atkinson, NH. You’ll manage reporting, records, and deadlines, while serving as a knowledgeable resource for families, individuals, and internal teams.</p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Report changes (income, employment, living situation, etc.) to SSA and the NH Medicaid District Office on time.</li><li>Ensure compliance with state and federal rules for Social Security, Medicaid, and Medicare.</li><li>Complete NH Medicaid redeterminations monthly.</li><li>Set up new clients in required systems </li><li>Maintain accurate, up-to-date records</li><li>Collect and submit monthly employment pay stubs </li><li>Manage a Rep-Payee calendar to meet all deadlines.</li><li>Conduct interviews with Social Security and DHHS on behalf of clients.</li><li>Provide direct assistance to families, individuals, and staff on Medicaid/SSA issues.</li><li>Act as the internal resource for support coordinators on benefit eligibility and management.</li><li>Create and share simple trainings, guides, and resources for Service Coordinators.</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced VP/Director of Finance to oversee the financial operations of a dynamic educational institution in Norwell, Massachusetts. This long-term contract position requires a strategic leader who can manage fiscal planning, budgeting, and resource allocation to ensure maximum educational value. The role also involves supervising various departments, including transportation, food services, and facilities, while maintaining compliance with state and federal regulations.</p><p><br></p><p>Responsibilities:</p><p>• Lead long-term financial planning and budgeting processes to align fiscal strategies with the institution’s educational goals.</p><p>• Develop and implement budget documents while ensuring their effective execution.</p><p>• Manage procurement activities, including equipment and supply purchases, while considering educational impacts.</p><p>• Oversee the transportation department to ensure safe and cost-effective student transportation.</p><p>• Supervise facility operations and maintenance to maintain safe, comfortable, and functional spaces for learning.</p><p>• Collaborate with building commissions on construction projects and renovations for school facilities.</p><p>• Establish and maintain accurate accounting systems to provide financial data for decision-making.</p><p>• Direct food service operations to deliver nutritious menus and efficient meal programs.</p><p>• Partner with the Department of Public Works to ensure proper maintenance of school grounds.</p><p>• Participate in negotiations with employee bargaining groups as a representative of the School Committee.</p>
We are seeking a =+ years of experience and detail oriented Receptionist to support the front desk operations at a high-profile client site in downtown Boston. The ideal candidate will have strong communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced corporate environment. <br> Key Responsibilities Greet and assist guests and visitors; escort as needed Answer and route incoming calls on a multi-line phone system Handle incoming/outgoing mail, deliveries, and maintain updated phone lists Book conference rooms and manage office hoteling using EMS software Assist with light administrative duties, such as ordering food or office supplies Lift packages or supplies (up to 50 lbs occasionally) Support additional departments and projects as needed Maintain confidentiality and professionalism at all times Communicate effectively with the client and onsite manager regarding tasks and deadlines
<p>Our client is a reputable and world-renowned Asset Management firm is looking to bring onboard a Finance Associate to the team.</p><p>The Finance team manages and reports on a diverse investment portfolio while collaborating with internal and external stakeholders. This role focuses on private equity investments, with exposure to other asset classes like hedge funds, public equity, and real estate. Key responsibilities include managing valuation and accounting, overseeing fund administrators, collaborating on investment closings, and conducting financial analysis. </p>
<p>We are looking for a detail-oriented Legal Secretary / Receptionist to join a dynamic law firm in the Greater Quincy area. This position supports attorneys specializing in Workers' Compensation and Insurance Defense law, providing administrative and clerical assistance to ensure smooth daily operations. The role is fully on-site and offers an engaging opportunity to contribute to a fast-paced legal environment. This is a full time position holding 40 hours per week. </p><p><br></p><p>Responsibilities:</p><p>• Manage attorney calendars, including scheduling appointments, hearings, and meetings.</p><p>• Prepare, edit, and transcribe legal documents and correspondence using dictation tools.</p><p>• Handle reception duties, including greeting visitors and managing phone calls professionally.</p><p>• Organize and maintain case files, ensuring all documentation is accurate and up-to-date.</p><p>• Assist in coordinating Workers' Compensation case-related tasks and deadlines.</p><p>• Conduct routine administrative tasks, such as filing, scanning, and handling mail.</p><p>• Maintain confidentiality while managing sensitive legal information.</p><p>• Communicate effectively with clients, attorneys, and insurance representatives as needed.</p><p>• Support the team in preparing for hearings and case reviews.</p>
<p>We are looking for an experienced Chief Financial Officer (CFO) to lead and oversee our financial strategy and operations during a period of significant growth. This role focuses on enhancing financial planning, investor relations, and corporate strategy with a strong emphasis on real estate investments and asset management. The ideal candidate will drive operational efficiency, optimize financial performance, and ensure compliance while guiding the organization toward its long-term strategic goals.</p><p><br></p><p>For immediate interview please contact Victor Muller at 508-205 2136</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive financial strategies to support corporate growth and market expansion.</p><p>• Oversee all aspects of financial operations, including accounting, treasury, budgeting, and reporting for real estate assets and investment ventures.</p><p>• Lead financial forecasting, planning, and analysis to inform strategic decision-making.</p><p>• Establish and maintain cash flow management policies to ensure operational liquidity and financial stability.</p><p>• Provide financial insights and predictive modeling to support business strategies and maximize shareholder value.</p><p>• Manage relationships with investors, shareholders, and external financial partners to build trust and transparency.</p><p>• Ensure compliance with regulatory and tax requirements by preparing and submitting accurate financial reports.</p><p>• Design and enforce financial and operational controls to maintain efficiency and mitigate risks.</p><p>• Build and lead a high-performing finance and accounting team to support organizational objectives.</p><p>• Analyze current and future business operations to assess financial effectiveness and identify growth opportunities.</p>
<p>We are looking for a detail-oriented Sr. Accountant to join our team in Barrington, Rhode Island. This Contract-to-permanent position offers an opportunity to play a vital role in managing financial operations and ensuring compliance with regulatory standards. The ideal candidate will bring expertise in accounting processes, reconciliations, and vendor management while supporting various departments and contributing to the organization's success.</p><p><br></p><p>Responsibilities:</p><p>• Accurately record and manage revenue and expenditures while reconciling bank and investment accounts with the General Ledger.</p><p>• Oversee department payment requisitions, maintain vendor files, and ensure proper insurance documentation.</p><p>• Act as the purchasing agent, assisting departments with bid preparation, advertisement, negotiation, and awarding contracts.</p><p>• Ensure adherence to state and local purchasing regulations while coordinating bulk purchasing arrangements and obtaining competitive pricing.</p><p>• Manage the organization's equipment lease program, including monitoring lease expirations and negotiating new agreements.</p><p>• Prepare projections, analyses, and account reconciliations to support annual budget and audit cycles.</p><p>• Maintain comprehensive records of all financial transactions and subsidiary schedules.</p><p>• Update and audit annual insurance records, ensuring accurate reporting of additions and disposals.</p><p>• Handle police detail billing, including contractor payments and account reconciliation with the payroll system.</p><p>• Provide assistance to departments with grants management and reporting, and offer support to boards and commissions as needed.</p>
<p>Our client is a well-established investment management company is looking to add to the Finance team in their Boston office. The Finance team works alongside investment professionals, legal, tax, and operations groups to support and oversee investment activities within a diversified portfolio. Responsibilities include ensuring accurate accounting, reporting, and performance analysis, along with conducting financial analysis and market research to evaluate investment opportunities and trends. The role involves primary oversight of real assets fund investments, including real estate, private credit, and private equity, while also contributing to broader initiatives across asset classes. Collaborating closely with internal functions and external partners, the position ensures compliance with regulations and supports the lifecycle of portfolio investments. The ideal candidate will bring 5+ years of related experience, public accounting and CPA are a plus as well.</p><p><br></p><p>This position is hybrid, with 3 days in office schedule. If you are interested and would like to be considered, please reach out to Thatiane Abrantes.</p>
