42 results for Help Desk Analyst in Woodbridge, NJ

IT Service Manager We are seeking an IT Service Manager to join our team. This role is crucial in ensuring efficient IT service delivery across all infrastructure operations. The role is based in Bridgewater, New Jersey, and offers a contract to permanent employment opportunity. The successful candidate will demonstrate leadership in incident and escalation management and uphold high standards of support. The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs.

Application Support (Mainframe) Responsibilities:<ul><li>Maintain and administer IPIS mainframe legacy systems</li><li>Support data extraction from mainframe applications (ADABAS, COBOL, JCL, TSO, IBM utilities, etc.)</li><li>Transfer mainframe data to Windows servers via UC4 file transfer</li><li>Load data into CRM/Dynamics 365 from SQL servers</li><li>Troubleshoot system issues and support new system transition</li><li>Participate in system analysis, design, and requirement sessions</li></ul>

IT Project Manager - Higher Ed We are offering a permanent employment opportunity for an IT Project Manager - Higher Ed in Woodbridge, New Jersey. This role revolves around the crucial task of developing and implementing project management frameworks, procedures, and templates, as well as managing the Project Management Life Cycle from start to finish in the industry. Responsibilities: • Develop and implement project management office frameworks, processes, and templates. • Ensure that projects are completed on time and meet business and system requirements. • Provide support for project plan development and monitor timelines, budgets, and scope. • Create project budgets, estimate resources needed, and negotiate with resource managers to ensure appropriate resource allocation. • Apply PM tools and methodologies to ensure project milestones are achieved and scope is maintained. • Conduct project completion reviews, resource and vendor assessments, and create recommendation reports. • Observe project team dynamics to ensure effective team member synergies and to resolve and escalate issues. • Perform assessments throughout projects to identify risks and potential impact and to develop response strategies. • Participate in the evaluation, selection, maintenance, and continuous enhancements of project management methodology, tools, and templates. • Develop standards and procedures for project reporting and documentation. • Report on the status of the overall project, identify and communicate resource conflicts. • Solicit regular feedback from stakeholders and project sponsors to continually improve project performance.

PC Technician We are in search of a meticulous PC Technician to join our team in the IT Software industry, stationed in Melville, New York. As a PC Technician, your role will encompass a range of tasks including setting up workstations, managing WiFi connections, printers, and cables, as well as keeping up to date with various computer technologies. This role offers a short term contract employment opportunity. Responsibilities: • Establish and configure workstations for optimal functionality. • Install and maintain WiFi connections to ensure stable and secure internet access. • Manage printers and other peripheral devices for smooth operational flow. • Oversee cable installation and organization to maintain a tidy and safe working environment. • Stay abreast with Dell, IBM, Linux, and Mac technologies for efficient troubleshooting and system updates. • Utilize AB Testing methods for system improvements and problem-solving. • Manage user accounts using Active Directory. • Monitor and maintain Apple devices within the office setting. • Implement backup technologies for data safety and recovery. • Assist in the relocation of office equipment and systems during office moves.

IT Manager We are eager to welcome an IT Manager to our team, based in New Hyde Park, New York. The IT Manager will play a pivotal role in managing our technical infrastructure, supervising IT team members, and coordinating with other departments to ensure our IT services are running effectively and securely. Responsibilities: • Leading the IT team, providing guidance and support to network engineers, system administrators, and support staff • Overseeing the performance and uptime of our IT infrastructure, including networks, servers, and databases • Implementing robust security measures such as firewalls and encryption protocols, performing regular security assessments, and responding promptly to security incidents • Working closely with leadership to formulate and execute IT strategies that align with our objectives, including the recommendation and adoption of new technologies • Effectively managing system integration, ensuring the successful implementation of new technologies or systems without disruption to ongoing operations • Developing and managing the budget for the IT department, balancing performance and expenditure for optimal resource utilization • Coordinating with external vendors for the acquisition of software, hardware, and IT services, managing contracts, and ensuring services are delivered as agreed • Creating and maintaining disaster recovery and business continuity plans to minimize downtime during system failures or natural disasters • Providing technical support to staff, resolving IT issues promptly and efficiently, and maintaining support documentation for end-users • Guaranteeing compliance of all IT systems and operations with relevant laws, regulations, and industry standards, maintaining up-to-date documentation for IT systems, configurations, and processes • Preparing regular reports for senior management on IT performance, projects, and any challenges encountered, and establishing key performance indicators (KPIs) for IT operations.

IT Director We are offering an exciting opportunity for an IT Director in FEASTERVILLE TREVOSE, Pennsylvania. As an IT Director, you will play a crucial role in overseeing and managing all IT operations across the company, maintaining the network environment, and driving the development of innovative technical solutions. Responsibilities: • Oversee the strategic planning and execution of all IT operations • Establish and maintain the network environment and security protocols • Manage support and maintenance of existing applications • Drive the development and implementation of innovative technical solutions • Actively participate in hardware and software evaluations • Oversee the management of vendor contracts and make informed purchasing decisions • Maintain accurate records and ensure compliance throughout the purchasing process • Stay updated on industry trends and ensure compliance with security measures and safeguards • Communicate updates to IT policies and procedures effectively • Explain technical concepts to both technical and non-technical managers and employees • Collaborate with various organizational leaders to build consensus on strategies and tactics • Utilize skills in Cisco Technologies, Cloud Technologies, CRM, ERP - Enterprise Resource Planning, ERP Solutions, Backup Technologies, Computer Hardware, Contracts, Deployments, Deskside Support.

IT Director We are in the process of recruiting an IT Director to join our team. This role involves leading the IT department, managing IT infrastructure, and ensuring the security of our systems. It will require collaboration with various departments and the ability to leverage technology to meet our business goals. Responsibilities: • Direct the IT department, providing guidance on IT-related projects and initiatives • Develop and implement IT strategies that align with our business objectives• Manage the design, deployment, and maintenance of IT infrastructure, including hardware, software, networks, and cloud solutions • Ensure the security of the organization's systems and data by implementing cybersecurity policies and conducting risk assessments • Foster a collaborative environment and oversee the detail-oriented development and training• Manage relationships with IT vendors and negotiate contracts• Collaborate with other departments to ensure proper data management and analytics capabilities, promoting data-driven decision-making • Lead cross-functional IT projects, ensuring effective communication and stakeholder engagement • Monitor the progress of IT projects and resolve issues as necessary • Stay informed about industry trends and emerging technologies, assessing their potential impact on the business • Drive innovation and process improvements within the IT function

IT Director (Hands-On) We are in search of an IT Director to join our team, located in Upper Bergen County, New Jersey. This role involves overseeing and managing IT-related initiatives, ensuring alignment with our strategic objectives. As an IT Director, you will be working closely with various departments to develop and implement technology solutions that are cost-effective and enhance business performance. Responsibilities: • Design and implement secure IT solutions to meet business requirements• Oversee the management and implementation of Business Central, Power BI, Azure, and other cloud-based solutions• Develop IT strategies that are in alignment with business goals and objectives• Lead strategic planning initiatives to improve technological capabilities• Manage and lead IT Projects from initiation to completion, ensuring they are delivered on time and align with business needs• Develop and maintain security standards, policies, and best practices across multiple platforms• Drive digital transformation efforts to improve operational efficiency• Oversee budgeting, resource allocation, and cost optimization for IT projects• Manage the IT team, external vendors, and consultants to achieve project goals• Ensure robust security and risk management frameworks are in place

Cloud Systems Engineering Manager We are inviting applications for the position of Cloud Systems Engineering Manager at our IT consulting firm situated in Horsham, Pennsylvania. This role involves overseeing our Cloud Systems Engineering team, ensuring efficient delivery of various services including Site Reliability Engineering, DevOps pipeline, and database management, among others. Responsibilities: • Oversee and enhance the performance of the Cloud Systems Engineering team, ensuring delivery surpasses organizational expectations. • Lead the provision of Site Reliability Engineering, DevOps pipeline, database, and IaaS/PaaS cloud services in an environment dominated by Microsoft and Linux workloads. • Oversee all aspects of Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes related to the above-mentioned services. • Champion innovative and value-adding projects that drive the organization's progress. • Operate a data-driven department, using key performance indicators to maintain standards and identify organizational trends. • Establish and nurture relationships with key technology stakeholders to ensure their requirements are met. • Ensure all solutions and operational activities comply with the security and operating policies established by the organization. • Identify opportunities for service delivery improvement through process enhancement and continuous development of documentation and runbooks. • Serve as an effective escalation point for support and assistance in ticket resolution. • Use a range of IT skills including Amazon CloudWatch, Amazon EC2, Ansible, Atlassian Jira, Auto Scaling, API Development, Automation, AWS Technologies, Backup Technologies, and Cluster Analysis to perform duties.

Network Services Manager We are offering an exciting opportunity for a Network Services Manager in BENSALEM, Pennsylvania. The role revolves around managing and optimizing our network and telecom systems, ensuring that our infrastructure operates efficiently and securely. The Network Services Manager will also be involved in planning, implementing, and maintaining telecom solutions, working closely with vendors and internal teams. Responsibilities: • Architecting and managing all network and telecom systems • Supporting and tuning the CISCO network and telecom infrastructure • Implementing security measures across the network and telecom infrastructure • Establishing and enforcing standards throughout the telecom infrastructure • Overseeing daily jobs and maintaining the telecom systems and MPLS network • Monitoring system capacity and performance for potential upgrades and expansion • Assisting in managing budgeting and business plans for the area • Troubleshooting and diagnosing problems related to TCP/IP, UDP, BGP, QoS, MPLS, and SIP while documenting root cause and performing corrective action • Documenting and diagramming current and future expansion of systems and network • Analyzing IP and SIP endpoint and trunk issues, and working with third-party vendors to expedite resolution • Mentoring staff and building a cohesive team • Maintaining and supporting call recording, monitoring, and reporting systems • Researching, planning, designing, and implementing telecom solutions • Updating IT departmental procedures as it applies to network and telecom infrastructure • Designing and implementing processes to ensure high availability of all systems and driving resolution of production problems • Ensuring timely completion of projects and deployments • Mentoring entry level networking staff to build a reliable and solid infrastructure and team.

IT Director We are inviting applications for the role of an IT Director in New York. In this role, you will be the bridge between business and technology, constantly engaging with the organization to understand their requirements and providing guidance on how to leverage technology for additional business value. Responsibilities • Develop technical solutions that enhance operational efficiency, performance, reliability, cost-effectiveness, and security throughout the technology adoption and implementation process. • Collaborate with internal and external teams to drive activities such as architecture reviews, demos, technical workshops, and white-boarding sessions by creating and presenting technical content. • Lead the local team to deliver all aspects of an IT service in alignment with the company values and client requirements. • Collaborate with key business stakeholders to transform business requirements into fit for purpose Microsoft and 3rd party solutions throughout the complete project lifecycle. • Participate in initiatives to evolve existing and future technologies to drive continuous business improvement as part of the IT strategy. • Improve the standards and methodologies for solutions architecture consistently. • Provide technical input as part of cross-functional project teams. • Ensure that all Microsoft and 3rd party development work meets the agreed architecture and coding standards, taking personal accountability for assuring design documentation and coding. • Understand Networking solutions and apply this knowledge in the role. • Actively participate in project planning, team meetings, reviews, retrospectives, sprint and release planning, demos, and other meetings.

API and Data Integration Specialist We are providing an exciting opportunity for an API and Data Integration Specialist in Morristown, New Jersey, United States. As an API and Data Integration Specialist, you will be managing and optimizing the flow of data between various systems. You will play a key role in designing, developing, maintaining API integrations, and supporting our data strategy project. Responsibilities: • Manage and optimize the flow of data across various platforms such as Microsoft BI, Qlik, Softrip, Salesforce, Zendesk, and Google Analytics.• Design, develop, and maintain API integrations to ensure seamless data movement and accurate reporting.• Identify and implement ways to enhance existing system interfaces, focusing on improving accessibility for customers and partners.• Play a key role in supporting our data strategy project, which includes migrating from Qlik BI to Microsoft BI, integrating new data sources, and enhancing overall reporting capabilities.• Collaborate with cross-functional teams to identify integration needs and troubleshoot any issues in data flow or connectivity.• Adhere to best practices for data integration, ensuring compliance with security and data governance standards.• Monitor and optimize the performance of data integrations for scalability and efficiency.• Develop algorithms to transform raw data into actionable information.• Build, test, and maintain database pipeline architectures.• Collaborate with management to understand company objectives and align data integration strategies accordingly.• Develop new data validation methods and data analysis tools in compliance with data governance and security policies.• Create documentation and provide technical support for integration solutions.• Stay updated on new technologies and tools to improve integration processes and data handling

ERP Integration Manager We are in search of an ERP Integration Manager to join our team in the higher education industry. The position is based in Newark, New Jersey and offers a contract to permanent employment opportunity. As an ERP Integration Manager, you will play a crucial role in our digital transformation journey, particularly in the replacement of our Enterprise Resource Platform (ERP) system. You will be responsible for managing the entire ERP program, from selection to implementation, and ensuring post-deployment support. Responsibilities: • Manage the entire lifecycle of the ERP program, including selection, design, implementation, and post-deployment support • Establish and maintain relationships with system implementers and product vendors • Provide advice to business stakeholders on configuration decisions to ensure a secure, sustainable, functional, and scalable solution • Monitor the progress of the ERP program to ensure it aligns with the plan and budget • Establish a status reporting framework to keep stakeholders informed of the program's progress • Coordinate program activities across multiple departments and stakeholders, ensuring alignment with institutional priorities • Identify and prioritize program requirements that meet the needs of the institution in collaboration with all stakeholder groups • Guide and support program team members to ensure they understand the program's goals and objectives • Ensure the program is completed on time, within budget, and to the satisfaction of stakeholders while adhering to institutional regulations and compliance requirements • Resolve issues and escalate items that require executive attention in a timely manner • Maintain appropriate documentation for program activity tracking and reporting • Ensure the ERP solution is well documented, tested, and all necessary parties are trained appropriately • Assess the impact of decisions on other systems and processes to ensure alignment • Manage and mentor resources

IT Director We are looking to incorporate an IT Director into our team, based in New York. The IT Director will be in charge of setting and implementing IT strategies, managing our IT infrastructure, leading cybersecurity initiatives, and managing relationships with external vendors and service providers, among other responsibilities. Responsibilities: • Establish and implement a clear IT strategy and roadmap, ensuring alignment with business goals and promoting innovation. • Oversee all IT infrastructure, such as hardware, software, network systems, and cloud services, ensuring they are reliable, secure, and scalable. • Spearhead the company’s cybersecurity initiatives, implementing best practices for data protection, risk management, and compliance. • Create formalized documentation that defines clear roles, responsibilities, and accountability within the IT department. • Drive the implementation of new technologies that improve operational efficiency, enhance client service, and support business growth. • Manage relationships with external vendors and service providers, and negotiate or review agreements with IT vendors for applications, infrastructure, and security. • Oversee the IT department budget, aligning with company financial goals and ensuring cost-effective use of resources. • Stay updated with emerging technologies and trends, bringing innovative solutions to enhance business performance and client service. • Define and implement robust disaster recovery and business continuity plans, and establish network redundancy to prevent outage. • Establish Identity and Access Management solutions to manage user access, and develop documented IT policies and cybersecurity policies in alignment with applicable regulations. • Conduct IT security audits and vulnerability assessments to ensure robust security posture and compliance with regulatory standards. • Provide regular updates and reports on IT performance, risks, and achievements to the executive leadership team.

CTO - Chief Technology Officer We are offering an exciting opportunity in the dynamic AdTech industry in New York, New York, United States. As our new CTO - Chief Technology Officer, you will play a pivotal role in shaping our technology strategy and building a high-performing engineering team. This role not only requires deep understanding of software architecture and design patterns but also hands-on development experience. Responsibilities: • Lead the development and implementation of our technology strategy. • Build and mentor a highly effective engineering team. • Drive a product-led engineering culture within the organization. • Maintain hands-on involvement with backend and frontend development, using languages such as Golang and frameworks like React.js. • Ensure the scalability and high-availability of our systems. • Leverage your deep understanding of software architecture and design patterns to build robust systems. • Utilize your experience in AdTech or MarTech to create significant business value. • Apply your knowledge of SOA - Service-Oriented Architecture and Application Architecture in daily tasks. • Use Google Cloud Platform for various technical solutions. • Implement B2B2C and B2C Marketing strategies in our technology roadmap. • Contribute to the company's growth and profitability through your technical leadership.

SAP Business One ERP Manager We are seeking a skilled SAP Business One ERP Manager to join our team in Woodbury, New York. In this role, you will be responsible for managing the SAP Business One system, developing reports and dashboards, implementing workflows, resolving server issues, and handling vendor relationships. This role is an exciting opportunity for a proactive individual with strong technical expertise in SAP Business One. Responsibilities: • Manage the daily operations of the SAP Business One system and ensure its optimal functionality. • Troubleshoot any technical issues that might arise in the SAP Business One system. • Implement system maintenance and optimization best practices. • Develop customized reports and dashboards to meet the organization's needs. • Analyze data and provide insights to support decision-making processes. • Design workflows within the SAP Business One system to streamline business processes. • Collaborate with stakeholders to understand workflow requirements and implement efficient solutions. • Manage the SAP Business One server infrastructure, including its installation, configuration, and maintenance. • Plan and execute system upgrades and patches in coordination with relevant stakeholders. • Ensure data integrity and security measures are in place and up to date. • Serve as the primary point of contact for SAP Business One vendors. • Manage vendor relationships, including contract negotiations, performance evaluations, and issue resolution. • Stay informed about updates and new releases from vendors and assess their impact on the organization.

ERP Integration Manager We are on the search for an ERP Integration Manager in the gambling industry, located in Jersey City, New Jersey. As an ERP Integration Manager, you will be tasked with managing and ensuring the smooth integration of our ERP systems, as well as working closely with various teams to optimize our business processes. Responsibilities • Oversee the integration of Workday HCM, with a focus on Talent and Advanced Compensation modules. • Utilize strong IT skills throughout various stages of the Software Development Life Cycle (SDLC). • Demonstrate a proactive approach to problem-solving and a strong commitment to meeting project deadlines. • Collaborate effectively with team members and communicate complex ideas clearly. • Leverage your knowledge of Advanced Business Application Programming (ABAP), Cloud Technologies, and CRM to enhance business processes. • Apply your experience with Epicor and Epicor ERP to improve system efficiency. • Utilize AB Testing methods to optimize system performance. • Implement Business Intelligence (BI) strategies to support decision-making processes. • Develop and maintain Business Process Functions and Business Requirement Documents. • Manage and facilitate change within the organization through effective Change Management strategies.