<p>We are looking for an experienced Lead Enterprise Architect to drive strategic technology decisions and establish scalable, reliable architectural frameworks for the organization. In this role, you will build the enterprise architecture function from the ground up. The Lead Enterprise Architect will define architectural strategy, guide solution design, elevate engineering best practices, and advise senior leadership. You’ll work closely with the CIO, technical leaders, and business stakeholders to create a scalable, secure, and modern technology ecosystem. This is a highly strategic, hands-on leadership role for a self-starter who can operate in an environment with significant architectural gaps and minimal existing standards. This role is hybrid in Boston.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Enterprise Architecture</strong></p><ul><li>Assess the current architecture, identify gaps/anti-patterns, and define the future-state architecture.</li><li>Establish enterprise-wide architecture standards, patterns, and governance.</li><li>Evaluate emerging technologies and present recommendations to executive leadership.</li><li>Align solution design with business goals and long-term technology strategy.</li></ul><p><strong>Solution Architecture</strong></p><ul><li>Lead solution design for policy admin platforms (Duck Creek, Guidewire), microservices, APIs, integrations, and data architecture.</li><li>Provide guidance, not coding, to development teams and technical leads.</li><li>Develop architectural blueprints and ensure adherence across engineering teams.</li></ul><p><strong>DevOps & Testing Leadership</strong></p><ul><li>Manage 2 DevOps Engineers and 1 Testing Engineer.</li><li>Standardize CI/CD practices, DevOps frameworks, and testing automation across teams.</li></ul><p><strong>Execution & Cross-Functional Leadership</strong></p><ul><li>Drive architectural roadmaps for applications, data, and integrations.</li><li>Partner with business stakeholders to ensure solutions meet organizational needs.</li><li>Mentor engineers and influence engineering, data, and infrastructure teams.</li></ul>
<p>We are looking for an experienced IT Manager to oversee technology operations within the gaming industry in Nashua, New Hampshire. This role requires strong leadership and technical expertise to ensure seamless integration between gaming activities and IT systems. The ideal candidate will excel at managing infrastructure while supporting peak gaming schedules.</p><p><br></p><p>Responsibilities:</p><p>• Act as the primary liaison between operations and IT departments to ensure smooth communication and alignment.</p><p>• Develop and implement strategies to optimize IT systems for peak gaming activities.</p><p>• Manage and maintain Active Directory, ensuring secure and efficient system access.</p><p>• Oversee backup technologies to safeguard critical data and ensure business continuity.</p><p>• Configure and troubleshoot Cisco technologies to maintain reliable network performance.</p><p>• Supervise computer hardware installation and maintenance to support gaming systems.</p><p>• Establish and enforce configuration management practices to maintain system consistency.</p><p>• Monitor IT systems and proactively address issues to minimize downtime.</p><p>• Collaborate with stakeholders to revise and improve schedule rotations for high gaming activity periods.</p><p>• Train and mentor IT staff to enhance team performance and technical capabilities.</p>
<p>We’re looking for a Principal Java Developer to lead the design and development of high‑performance applications in a modern, containerized environment. In this role, you’ll drive architectural decisions, mentor the engineering team, and own the full development lifecycle from concept to deployment.</p><p><br></p><p><strong>What You’ll Bring:</strong></p><ul><li>Deep expertise in Java and modern Java frameworks</li><li>Strong experience deploying code to containerized environments (Docker, Kubernetes, etc.)</li><li>Background in building scalable, cloud‑ready services</li><li>Ability to lead technical strategy and guide engineering best practices</li></ul><p>If you thrive in a hands‑on leadership role and enjoy building robust, container‑first systems, we’d love to connect. Apply today!</p>
<p>We’re looking for an IT Manager with manufacturing experience to keep our systems running smoothly, securely, and on time—just like our production lines. This role will lead IT operations, support plant and corporate users, and partner closely with manufacturing, engineering, and leadership teams. You’ll oversee infrastructure, applications, vendors, and projects while translating business needs into practical, reliable technology solutions. Experience in manufacturing environments is a must, along with strong leadership, problem‑solving, and communication skills. Bonus points if you can fix a system issue before production notices—and still keep your cool when something inevitably breaks at 4:59 PM.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and support IT operations in a manufacturing environment (ERP, networks, systems, security)</li><li>Partner with plant and business leaders to improve efficiency, uptime, and data visibility</li><li>Manage vendors, projects, and continuous improvement initiatives</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>IT management experience in manufacturing or industrial settings</li><li>Strong understanding of ERP systems, infrastructure, and shop‑floor technology</li><li>A calm, solutions‑first mindset (and a sense of humor helps)</li></ul><p><br></p>
Technical Support Team Lead<br>Location: Auburn, NH<br>Level: Experienced / Non‑Manager<br>Overview<br>The Technical Support Team Lead provides day‑to‑day operational oversight and acts as an extension of the Technical Support Manager. This role helps coordinate NOC/Technical Support activities, ensures SLA adherence, manages escalations, and drives consistency across support and remote monitoring operations related to customer wireless/DAS environments.<br>The Team Lead serves as a key decision point during daily operations, guiding team members, monitoring ticket flow, and ensuring timely communication and issue resolution.<br>Key Responsibilities<br><br>Support daily management of support operations, including ticket queues, monitoring tasks, and incident response.<br>Provide operational leadership to ensure work is prioritized in line with SLAs and business needs.<br>Serve as a primary escalation point for high‑priority or high‑impact customer issues.<br>Monitor SLA compliance, response times, and overall support quality.<br>Coordinate workload distribution and coverage during business hours and critical events.<br>Provide direction, guidance, and mentoring to support team members.<br>Track and manage critical customer issues through resolution, including communication and follow‑up.<br>Collaborate with internal teams (Development, DevOps, QA) to drive timely issue resolution.<br>Assist with refining and documenting support processes, workflows, and operational standards.<br>Contribute to reporting on support effectiveness, incident trends, SLA risks, and recurring issues.<br>Participate in post‑incident reviews and help identify corrective and preventative actions.<br>Ensure customer communications are clear, timely, and consistent.<br>Handle customer data, including PII, with appropriate security practices.<br>Work additional hours as needed to support SLA‑driven or time‑sensitive events.<br><br>Requirements<br><br>Degree in Computer Science, IT, Engineering, or equivalent experience.<br>5+ years in technical support, NOC operations, or software support.<br>Experience in a lead, senior, or acting supervisory capacity within a support organization.<br>Strong understanding of support operations, escalation management, SLAs, and customer‑impact prioritization.<br>Working knowledge of networking concepts, Linux systems, and software support workflows.<br>Proven ability to make operational decisions without direct managerial authority.<br>Strong organizational skills and ability to manage competing priorities.<br>Excellent verbal and written communication.<br>Ability to work independently while aligning with leadership direction.<br>High degree of flexibility and stress tolerance.
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
