11 results for Client Manager in Wilmington, DE

Case Manager

Philadelphia, PA
onsite
Temporary
16.8435 - 17.73 USD / Hourly
We are looking for a dedicated Case Manager to join our team on a contract basis in Philadelphia, Pennsylvania. In this role, you will play a key part in managing case files, coordinating client communications, and handling essential documentation. This is an excellent opportunity for someone with strong attention to detail and organizational skills to make a meaningful impact. Responsibilities: • Manage case files from initiation to resolution, ensuring all documentation is accurate and complete. • Coordinate client intake processes, including obtaining necessary signatures and verifying information. • Draft and prepare correspondence, discovery responses, and other legal documents. • Facilitate communication between clients and the legal team to ensure a seamless experience. • Assist in organizing and responding to discovery requests in a timely manner. • Maintain and update case management software with pertinent information. • Support the team in handling general case-related tasks and administrative duties. • Ensure compliance with deadlines and procedural requirements. • Proactively identify and address potential issues within case management workflows.
2026-03-11T00:00:00Z

Client Services Coordinator

Wilmington, DE
onsite
Permanent
40000 - 45000 USD / Yearly
Stable client within the legal industry seeks a tech savvy, Client Service Coordinator with strong communication skills. This role consists of providing excellent customer engagement by drafting client correspondence and documentation, generating client invoices, distributing incoming mail and packages, forwarding onboarding documents, entering data into the company’s CRM system, collecting client payments, and coordinating with outside vendors as needed. The ideal Client Service Coordinator will also develop business plans to assist in goal setting, present product knowledge to prospective clients, negotiate agreements, and resolve all client inquiries. How you will make an impact· Assist and welcome visitors· Manage client records and documents· Assist with administrative support· Provide client/vendor support/management· Calendar Management· Generate email correspondence· Review Legal Agreement/Contracts· Document Management· Resolve transaction discrepancies
2026-03-10T00:00:00Z

Client Services Coordinator

Conshohocken, PA
onsite
Permanent
55000 - 75000 USD / Yearly
We are looking for a proactive and detail-oriented Client Services Coordinator to join our team in Conshohocken, Pennsylvania. In this role, you will serve as the first point of contact for our Managed IT Services team, ensuring smooth communication with clients and efficient handling of support requests. If you excel at multitasking, scheduling, and providing exceptional customer service, we encourage you to apply. Responsibilities: • Respond promptly to incoming client calls, addressing inquiries and creating support tickets in the system. • Manage and update support tickets, ensuring accurate documentation and timely resolutions. • Communicate clear next steps, schedules, and expectations to clients throughout the service process. • Assign tickets to technicians based on urgency, skill requirements, and availability. • Coordinate remote and onsite appointments with clients to ensure services are delivered efficiently. • Monitor ticket queues, ensuring timely responses and adherence to service protocols. • Escalate complex issues when necessary to maintain high service standards. • Track and report on service metrics, such as ticket volume and response times, to improve operational efficiency. • Identify recurring issues and provide recommendations to enhance client experiences. • Collaborate with leadership to analyze workload trends and optimize technician utilization.
2026-03-11T00:00:00Z

Credit and Collection Manager

Fairless Hills, PA
onsite
Contract / Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Credit and Collections Supervisor/Manager to join our team in Fairless Hills, Pennsylvania. In this contract-to-permanent position, you will oversee credit evaluations, collections processes, and billing operations while fostering strong customer relationships. This role is ideal for someone with a background in credit management, excellent analytical skills, and experience in the construction or building materials industry. Responsibilities: • Assess the creditworthiness of new and existing customers to minimize financial risk. • Manage collections processes, including maintaining detailed payment histories and resolving past-due accounts. • Supervise the billing cycle to ensure accuracy and efficiency, addressing any discrepancies promptly. • Analyze and maintain billing data to ensure integrity and identify opportunities for process improvement. • Lead and mentor a team of billing specialists, setting priorities and monitoring performance. • Collaborate with internal teams such as finance, sales, and operations to align credit and billing processes. • Prepare detailed reports on billing and collections performance, presenting metrics to stakeholders. • Implement process improvements to enhance efficiency and leverage technology effectively. • Respond to inquiries regarding billing, payment status, and credit evaluations. • Ensure compliance with construction lien laws and bond claim practices.
2026-03-12T00:00:00Z

Customer Service Representative

Bridgeport, NJ
onsite
Temporary
25 - 27.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Bridgeport, New Jersey. This is a long-term contract position where you will play a key role in assisting customers, managing inquiries, and ensuring smooth order processes. The ideal candidate will have strong communication skills, the ability to work independently, and a proactive approach to problem-solving. Responsibilities: • Respond to inbound customer calls and address inquiries with attention to detail and in a timely manner. • Process customer orders with accuracy and attention to detail. • Coordinate with internal teams and external vendors to resolve issues and ensure customer satisfaction. • Schedule repair work and communicate with mechanics and vendors as needed. • Handle purchase orders, manage vendor communications, and oversee tow arrangements. • Close repair orders efficiently while maintaining clear records. • Utilize internal systems effectively, adapting quickly to the company's software. • Provide consistent updates to customers regarding their orders or service requests. • Ensure all interactions align with company policies and customer service standards.
2026-03-12T00:00:00Z

Customer Service Representative

Newark, DE
onsite
Permanent
0 - 0 USD / Yearly
Wilmington Delaware client, seeks a Customer Service Representative with a positive attitude and willingness to learn and adapt. This Customer Service Representative will engage with customers on order requests and updates, create and update customer files, draft customer quotes, assist with inventory management, fulfill customer orders, submit scheduling forms, attend weekly sales meetings, resolve customer inquiries, research and identify areas for process improvement, and provide administrative assistance where needed. The ideal candidate should have great communication skills, strong multi-tasking capabilities, and the ability to thrive within a team environment. Major Responsibilities· Fulfill customer inquiries· Order/Vendor Management· Build strong customer relationships· Process Improvement· Sales Support· Maintain customer records· Delivery Tracking· Follow-up with all customer correspondence via phone and email· Ability to transfer documentation into a Paperless Environment
2026-02-24T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary
19 - 20 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in New Holland, Pennsylvania. In this role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining detailed records. This is a long-term contract position offering an opportunity to contribute to a dynamic and supportive work environment. Responsibilities: • Address customer inquiries and determine whether the issue falls within the scope of the customer service team. • Resolve customer concerns related to underwriting, claims, accounting, and marketing within your delegated authority. • Escalate issues outside of your authority to the appropriate department for resolution. • Keep accurate records of all customer service interactions and inquiries. • Identify trends in customer issues and report them to support root cause analysis and improvements. • Greet visitors at the front desk and monitor building access when applicable. • Assist with administrative tasks like folding and assembling renewal mailings when needed. • Communicate effectively with customers through various channels, including phone, email, and in-person interactions. • Perform additional duties as assigned by your supervisor to support team objectives.
2026-03-12T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
22 - 24 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Reading, Pennsylvania. In this Contract to permanent role, you will play a vital part in ensuring client satisfaction by managing accounts, addressing inquiries, and resolving issues effectively. This position requires excellent communication skills and attention to detail to maintain positive relationships and accurate records. Responsibilities: • Manage client accounts by addressing inquiries, resolving issues, and ensuring their needs are met. • Maintain detailed and accurate records of client interactions, transactions, and communications. • Resolve customer complaints efficiently to ensure satisfaction and escalate complex issues when necessary. • Assist clients with placing orders, tracking shipments, and handling returns or exchanges. • Communicate professionally via email and phone to address customer inquiries and provide updates. • Handle inbound and outbound calls to support customer needs and schedule appointments. • Perform data entry tasks to ensure records are up-to-date and organized. • Utilize Microsoft Word and Excel to prepare reports and maintain account information. • Collaborate with other departments to resolve escalated issues and improve service. • Ensure timely and accurate order entry to support seamless client experiences.
2026-03-12T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Contract / Temporary to Hire
18 - 20 USD / Hourly
We're hiring a detail-oriented Customer Service Representative to support customer engagement and account management efforts within a growing team. This position offers long-term stability, opportunities to develop your skills, and the chance to be part of a supportive and team-oriented environment. This is a great opportunity for someone who enjoys helping people, solving problems, and is looking for a long-term role with room to grow. What You’ll Be Doing:<ul><li>Provide excellent customer service via phone, email, and in person</li><li>Respond to customer inquiries, resolve issues, and provide product/service information</li><li>Accurately document all customer interactions in internal systems</li><li>Collaborate with internal teams to ensure customer needs are met</li><li>Handle order entry, account updates, and general administrative support as needed</li><li>Assist with special projects and support team initiatives as assigned</li></ul>
2026-03-12T00:00:00Z

Customer Service Representative

Malvern, PA
onsite
Contract / Temporary to Hire
20 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a team in Malvern, Pennsylvania. In this hybrid position, you will play a pivotal role in ensuring smooth order processing and exceptional customer support. This is a Contract to permanent opportunity, offering the chance to grow within a dynamic organization. Responsibilities:• Accurately process customer orders and quotes in the system while verifying product availability and inventory levels.• Collaborate with sales and warehouse teams to coordinate order entry, confirmations, and updates.• Address customer inquiries regarding orders, pricing, returns, credits, and expedited shipping requests.• Resolve issues promptly to ensure customer satisfaction and maintain positive relationships.• Utilize Salesforce to manage customer information and streamline processes.• Monitor and track order statuses, providing timely updates to customers and internal teams.• Ensure compliance with company policies and procedures during all customer interactions.• Assist with inbound and outbound calls, delivering attentive and courteous service.• Support the team in achieving service targets and performance goals.• Identify opportunities for process improvements and contribute to enhancing operational efficiency.• Hours are 10:00 am to 6:30 pm.
2026-03-12T00:00:00Z

Customer Service Lead

Temple, PA
onsite
Permanent
40000 - 55000 USD / Yearly
Robert Half is currently working with a client on their search for a Customer Service Lead with excellent communication skills, strong interpersonal skills and a strong sense of urgency. As the Customer Service Lead, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills. What you get to do everyday· Account/Database Management· Order Management· Resolve customer inquiries/analyze feedback· Assist in developing and improving customer policies and procedures· Strategic Planning· Monitor workload distribution and ensure adequate coverage· Collaborate with other departments on best practices· Train, Coach, and Mentor Customer Service Team
2026-02-20T00:00:00Z