We are looking for a motivated and customer-focused individual to join our team as a Customer Service Representative in Buffalo, New York. This is a Contract to permanent position, offering an excellent opportunity to grow within the company. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple responsibilities efficiently.<br><br>Responsibilities:<br>• Process customer quotes, input orders into the system, and generate accurate invoices.<br>• Make outbound sales calls to follow up on leads and establish long-term client relationships.<br>• Provide detailed product information and assist customers in selecting appropriate solutions.<br>• Address customer inquiries promptly and escalate complex issues to management when necessary.<br>• Maintain accurate customer records and monitor order progress using the designated software.<br>• Collaborate with internal departments, such as shipping and operations, to ensure timely order fulfillment.<br>• Proactively identify customer needs and offer tailored solutions to enhance satisfaction.<br>• Support the sales process by scheduling appointments and managing follow-ups.<br>• Handle inbound calls and emails, ensuring all customer interactions are attentive to detail and efficient.
<p>We’re looking for a <strong>Platform Support Specialist</strong> to join our team in Williamsville, NY! This is a long-term contract role ideal for someone who enjoys working with systems, solving problems, and supporting internal teams. You’ll help with basic order tasks, respond to platform questions, and ensure smooth operations behind the scenes.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Enter and update customer orders</li><li>Provide estimated delivery times for existing orders</li><li>Assist team members with platform-related questions</li><li>Help maintain clean and accurate data</li><li>Support account managers with order and platform requests</li><li>Identify ways to improve platform usage and efficiency</li><li>Eventually assist with phone support after training</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Tonawanda, New York. In this role, you will focus on managing commercial accounts and maintaining client relationships, ensuring timely and effective resolution of outstanding balances. This is a Contract to permanent position, offering an excellent opportunity for skill development and growth in the financial services industry.<br><br>Responsibilities:<br>• Oversee a portfolio of 400-550 commercial accounts, ensuring timely and efficient collection efforts.<br>• Communicate directly with clients via written and verbal updates regarding the status of accounts.<br>• Conduct skip tracing to locate customers and resolve outstanding claims as needed.<br>• Refer accounts to legal counsel when necessary, following company protocols.<br>• Participate actively in monthly department meetings, sharing insights and updates.<br>• Contribute to office projects, contests, and other team-building activities.<br>• Engage in ongoing training programs, seminars, and online courses to enhance skills and expertise.<br>• Collaborate with team leaders and management to identify and implement process improvements.<br>• Foster and develop strong working relationships with clients to ensure long-term partnerships.<br>• Provide guidance and motivation to team members, setting a high standard through leadership.
