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9 results for Customer Experience Specialist in Westborough, MA

Customer Operations Specialist

Newton, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
*CUSTOMER OPERATIONS - Our client is seeking a team-oriented individual to join their in-house customer service operations. The role includes responsibilities such as ensuring timely and cost-effective product delivery, managing shipping or delivery issues, and effective communication with impacted parties. Tasks will also include order processing, shipping logistics, customer support, inventory coordination, warehouse communication, data analysis, and cross-functional collaboration. The ideal candidate will be able to excel in a non-structured work environment-friendly approach. If this sounds like you, we should chat! - Bachelor's Degree in Business, Finance, or related discipline, required - Excellent written and verbal communication skills - Technical proficiency using Microsoft Office Suite
2026-09-02T00:00:00Z

Customer service representative

Northborough, MA
onsite
Permanent / Full Time
52000 - 60000 USD / Yearly
We are looking for a detail-oriented Customer Service Representative to support customers and internal teams from our Northborough, Massachusetts location. This role combines customer communication, order coordination, and record accuracy in a regulated environment, with a strong focus on timely service and dependable follow-through. The ideal candidate brings experience handling customer requests, processing orders, and maintaining organized documentation while working closely with sales, shipping, and operations. Responsibilities:• Build a strong understanding of company products, service workflows, order procedures, and quality standards to provide accurate support.• Assist assigned customer accounts by answering questions related to products, order progress, shipment updates, and general service needs.• Enter customer orders, quotations, invoices, and account details into company systems with a high level of accuracy and completeness.• Confirm item availability, share expected delivery timelines, and communicate delays, backorders, or supply concerns to customers and internal partners.• Review required prescriptions and supporting documents, ensuring records are complete and properly maintained.• Handle product return requests, create return authorizations in line with company policy, and document all related activity.• Record customer interactions, concerns, and resolutions thoroughly, addressing routine issues directly and escalating more complex matters when needed.• Coordinate with sales, shipping, and operations teams to support accurate fulfillment and consistent customer service outcomes.• For international account support, prepare shipments and manage export paperwork, customs documentation, freight coordination, and commercial invoice requirements for compliant delivery.• Contribute to outreach efforts, special assignments, workspace organization, and departmental coverage as business needs require.Northborough
2026-09-01T00:00:00Z

Customer Service Representative

Nashua, NH
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions and order processing in Nashua, New Hampshire. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers resolve questions efficiently. The person in this role will handle a mix of phone-based support and administrative service tasks while maintaining a detail-oriented and responsive customer experience. Responsibilities: • Respond to incoming customer calls courteously, providing timely assistance and accurate information. • Place outbound calls as needed to follow up on requests, clarify order details, and support service completion. • Enter customer orders into internal systems with close attention to accuracy and completeness. • Address questions, concerns, and routine service issues while working to achieve prompt resolution. • Maintain clear records of customer interactions, order updates, and follow-up actions taken. • Coordinate with internal teams to ensure customer needs are communicated and processed effectively.
2026-09-18T00:00:00Z

Customer Service Representative

Pawtucket, RI
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships. Responsibilities:• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.• Prepare pricing quotes and related customer documentation within expected turnaround times.• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.• Review inventory information and customer demand activity to help address availability questions and order status concerns.• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned
2026-09-17T00:00:00Z

Customer Service Representative

Taunton, MA
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Customer Service Representative to support a busy service team in Taunton, Massachusetts. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing high-volume communication, and keeping order information accurate. The person in this role will serve as a key point of contact for incoming inquiries while delivering prompt, detail-focused service across phone-based interactions. Responsibilities: • Respond to inbound customer calls with accuracy and a strong service mindset. • Place outbound calls as needed to follow up on requests, clarify details, or provide updates. • Enter customer orders into the system carefully, ensuring information is complete and correct. • Address service questions, resolve routine issues, and escalate more complex concerns when appropriate. • Maintain clear records of customer interactions, requests, and order-related activity. • Support daily call center operations by managing multiple inquiries efficiently and meeting response expectations.
2026-09-17T00:00:00Z

Customer Service Representative

Andover, MA
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to join a team in Andover, Massachusetts and provide responsive, high-quality support to clients and internal partners. This contract position with permanent potential is ideal for someone who enjoys managing customer interactions, keeping records accurate, and working closely with sales to ensure a smooth order process. The role calls for strong communication skills, careful attention to detail, and confidence using Salesforce and Excel in a fast-paced environment. Responsibilities: • Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a solutions-focused approach. • Enter and update customer orders, account details, and service information while maintaining precise records in company systems. • Partner with the sales team to coordinate customer needs, resolve issues, and support timely follow-up on open requests. • Manage client interactions throughout the service process, ensuring concerns are addressed and expectations are met. • Make outbound calls as needed to provide updates, gather information, or assist with order and account follow-up. • Use Salesforce and Excel to track activity, maintain documentation, and support reporting or customer account management. • Review entered information for completeness and accuracy to reduce errors and improve the overall customer experience.
2026-09-18T00:00:00Z

Customer Service Supervisor

Worcester, MA
onsite
Permanent / Full Time
60000 - 60000.01 USD / Yearly
We are looking for an experienced Customer Service Supervisor to lead a high-volume support team in the Worcester, Massachusetts area. This role is responsible for guiding daily customer service operations, supporting team performance, and ensuring accurate handling of orders, credits, and customer inquiries. The ideal candidate brings strong leadership, sound judgment, and the ability to keep service levels high in a fast-paced environment. **THIS ROLE is IN OFFICE T-F 8:30-5, WFH MONDAYS ** Responsibilities:• Lead day-to-day customer service activities, providing direction to team members on pricing questions, order timing, product details, and company guidelines.• Organize departmental workflows to support productivity targets and maintain consistent service throughout the day.• Participate in recruiting and onboarding efforts for new customer service staff members.• Coach and develop employees using service data and performance measures to build capability across the team.• Partner with staff to identify process improvements that enhance efficiency and customer experience.• Oversee the accurate handling of warranty claims, scrap credits, and credit-related requests within established timelines.• Help customers and internal teams evaluate substitute products based on availability, cost, and specification needs.• Resolve escalated issues promptly while maintaining complete and accurate customer records, notes, and account details.• Track shipment schedules, coordinate expediting when needed, and share demand changes with purchasing to support product availability.• Provide cross-functional support by assisting the sales fulfillment team, collaborating through internal communication channels, and serving as backup for key coordination duties when required. For immediate consideration, please call me directly. 508-205-2127 Eric Lebow, be prepared to EMAIL your resume for review
2026-09-17T00:00:00Z

Sales Support Specialist

Framingham, MA
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Sales Support Specialist to provide dependable operational and administrative support for a fast-paced sales organization in the Framingham , Massachusetts area. This role works closely with sales representatives, customers, and manufacturer partners to keep programs organized, materials current, and communications flowing smoothly. The ideal candidate is highly detail-oriented, comfortable managing multiple priorities, and confident working across retail or consumer packaged goods environments. Responsibilities:• Act as the central point of coordination for the grocery sales team, ensuring day-to-day requests, updates, and administrative tasks are handled efficiently.• Organize recurring sales meetings and conference calls, including scheduling, materials preparation, and follow-up communication.• Manage product sample requests and maintain the timely distribution of supporting sales collateral such as item forms, reports, and presentation materials.• Prepare clear documents and reporting for customer meetings, business reviews, and seasonal selling initiatives.• Maintain shared sales resources and distribute routine updates, client information, and other communications to internal and external stakeholders.• Oversee promotional activity within manufacturer and customer portals, including offer setup, tracking, and related documentation.• Support forecasting, trade fund tracking, and deduction follow-up to help maintain accurate promotional and financial records.• Set up new items and promotional programs in retailer systems while keeping customer data, planogram files, and merchandising resources up to date.• Partner with internal teams across regional offices to resolve issues, improve workflows, and strengthen overall support for sales initiatives. **For immediate consideration please reach out to me directly ASAP. Eric Lebow 508-205-2127**
2026-09-16T00:00:00Z

Sr Customer Contact Center

Stoneham, MA
onsite
Permanent / Full Time
60000 - 61000 USD / Yearly
We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences. Responsibilities: • Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently. • Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail. • Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience. • Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs. • Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction. • Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations. • Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
2026-09-18T00:00:00Z