<p>We are looking for a Customer Service Representative to join our team on a contract basis.. In this role, you will be responsible for conducting outbound calls, assisting individuals to determine eligibility for specific programs, and scheduling appointments. </p><p><br></p><p>Responsibilities:</p><p>• Make a high volume of outbound calls daily to connect with individuals and provide program information.</p><p>• Assist callers in determining eligibility for specific programs and guide them through the application process.</p><p>• Schedule appointments for individuals who meet the program requirements and ensure all necessary documentation is completed.</p><p>• Leave detailed voicemail messages when unable to reach individuals and document all interactions accurately.</p><p>• Follow scripts and guidelines to ensure consistent and attentive communication.</p><p>• Maintain a distraction-free work environment suitable for remote work and video conferencing.</p><p>• Troubleshoot minor technical issues independently and escalate larger equipment concerns to the office as needed.</p><p>• Track and manage call outcomes using designated systems and software.</p><p>• Collaborate with team members to meet project goals and deadlines.</p>
We are looking for a highly organized and detail-oriented Customer Service Representative to join our team in Delray Beach, Florida. In this Contract to permanent position, you will be responsible for maintaining effective communication with Department of Motor Vehicles (DMVs) and ensuring the accurate processing of documentation and accounts. This role requires adaptability, efficiency, and a proactive approach to problem-solving in a fast-paced work environment.<br><br>Responsibilities:<br>• Maintain consistent communication with DMV offices to obtain updates on document submissions and resolve inquiries.<br>• Ensure all accounts are accurately documented with clear status notes to provide transparency and understanding.<br>• Schedule and execute follow-ups to facilitate timely resolution of outstanding accounts.<br>• Assist in correcting titles and registrations by gathering necessary information and addressing DMV requirements.<br>• Provide detailed breakdowns of title and registration fees as needed.<br>• Train new team members, sharing knowledge to ensure smooth onboarding and integration into the department.<br>• Collaborate with internal and external stakeholders to support team goals and achieve account resolutions.<br>• Monitor reports and requests to ensure tasks are completed accurately and efficiently.
We are looking for a detail-oriented and personable Receptionist to join our team on a long-term contract basis. This role is based in Miami Gardens, Florida, and involves serving as the first point of contact for students, staff, faculty, and visitors. The ideal candidate will have exceptional communication skills, strong organizational abilities, and the capacity to manage a fast-paced environment effectively.<br><br>Responsibilities:<br>• Handle a high volume of incoming calls with courtesy and efficiency.<br>• Accurately transfer calls to appropriate departments and staff members.<br>• Maintain detailed records of call activity, including inquiries and transfers.<br>• Provide a welcoming and helpful experience for students, faculty, staff, and visitors.<br>• Offer clear and precise information about university programs and services.<br>• Assist with general office tasks such as filing, data entry, and appointment scheduling.<br>• Manage the distribution of mail and internal communications.<br>• Communicate effectively in both English and Spanish to support a diverse campus community.
<p>We are looking for a welcoming and friendly Receptionist to join our team on a contract basis in Wilton Manors, Florida. In this role, you will be the first point of contact for visitors and callers, ensuring a welcoming and efficient environment. This position offers an excellent opportunity to utilize your organizational and communication skills while contributing to daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors warmly and assist them in navigating the office or connecting with the appropriate staff.</p><p>• Answer and manage a multi-line phone system efficiently, directing calls to the correct departments.</p><p>• Handle incoming calls with a focus on quality service, ensuring inquiries are resolved or redirected appropriately.</p><p>• Maintain the reception area, keeping it organized and presentable at all times.</p><p>• Provide accurate information regarding office services and address general questions from the public.</p><p>• Schedule appointments and coordinate meeting logistics as needed.</p><p>• Manage mail distribution and oversee incoming and outgoing correspondence.</p><p>• Assist with basic administrative tasks to support office staff and operations.</p><p>• Handle switchboard operations for phone systems ranging from 1 to 10 lines.</p><p>• Ensure confidentiality and security of sensitive information while performing receptionist duties.</p>
