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1 result for Help Desk Technician Ii in West Hartford, CT
- East Hartford, CT
- onsite
- Permanent / Full Time
- 58000 - 68000 USD / Yearly
- We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient.<br><br>Responsibilities:<br>• Travel to customer sites within the local service area to diagnose and resolve technical issues on-site.<br>• Deploy, configure, and support Windows-based computers, including both hardware components and installed applications.<br>• Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals.<br>• Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services.<br>• Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools.<br>• Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours.<br>• Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.
- 2026-05-19T00:00:00Z