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2 results for Help Desk Tier 3 in Waukesha, WI
- Milwaukee, WI
- onsite
- Temporary to Hire
- 24.7 - 28.6 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
- 2026-05-01T00:00:00Z
- Grafton, WI
- onsite
- Temporary to Hire
- 22.9615 - 26.587 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for employees at a manufacturing site in Wisconsin. This contract opportunity is ideal for someone who enjoys solving everyday IT challenges, assisting end users in person, and keeping workplace technology running smoothly. The role combines desktop support, hardware deployment, ticket management, and coordination with both local operations and centralized IT teams. Success in this position requires strong troubleshooting skills, clear communication, and the ability to work effectively in an onsite plant environment.<br><br>Responsibilities:<br>• Provide onsite support for desktops, laptops, peripherals, and other end-user technology used by employees across the facility.<br>• Manage incoming support requests through the helpdesk platform, document progress accurately, and drive issues through resolution or escalation when needed.<br>• Prepare and deploy new or existing hardware by performing imaging, configuration, wiping, and setup tasks for end users.<br>• Administer badge-related access tasks, including issuing credentials and removing access when required.<br>• Assist with technology connected to manufacturing operations, including workstation and peripheral support near die-cast equipment.<br>• Help maintain and update legacy networked systems by applying patches and performing routine support activities.<br>• Partner with plant personnel and centralized IT groups to coordinate technical work, communicate status, and resolve service issues efficiently.<br>• Support the introduction of new hardware and business systems by completing setup, updates, and user-facing technical assistance.<br>• Troubleshoot connectivity, account access, and device issues affecting operational technology users and onsite staff.
- 2026-05-05T00:00:00Z