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3 results for Service Delivery Specialist in Washington, DC
- Arlington, VA
- onsite
- Permanent
- 175000.00 - 200000.00 USD / Yearly
- <p>We are looking for a dynamic IT Manager/Director to lead and oversee the technology operations of our organization in Northern, Virginia. This role is ideal for an experienced and detail-oriented individual who excels in managing IT infrastructure, ensuring efficient service delivery, and guiding technology teams to achieve organizational goals. The position requires a strategic mindset and the ability to foster collaboration across teams and stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of IT infrastructure and daily operations to ensure smooth and secure functionality.</p><p>• Provide leadership and direction to technology managers, fostering a culture of innovation and efficiency.</p><p>• Ensure the timely and effective delivery of IT services and solutions that align with organizational priorities.</p><p>• Collaborate with stakeholders to identify technology needs and implement strategies to meet business objectives.</p><p>• Drive the adoption of Agile and DevOps methodologies to enhance team productivity and project outcomes.</p><p>• Develop and enforce IT policies and procedures to maintain system security and compliance.</p><p>• Manage vendor relationships and negotiate contracts to optimize technology investments.</p><p>• Monitor and evaluate emerging technologies to recommend enhancements or upgrades to existing systems.</p><p>• Lead disaster recovery planning and implement backup solutions to safeguard critical data.</p><p>• Ensure effective communication across teams and departments to align IT initiatives with business goals.</p>
- 2026-04-15T17:54:07Z
- Washington, DC
- onsite
- Temporary
- 65.00 - 74.00 USD / Hourly
- <p><strong>Senior Technical Project Manager</strong></p><p><strong>Location:</strong> (Must reside in the Gaithersburg, MD / Washington, DC Metro Area)</p><p><strong>Employment Type:</strong> Full-Time 26-Week Contract with Potential Extension or Conversion</p><p><strong>Clearance Requirement:</strong> Must currently hold or have the ability to obtain a U.S. Government Public Trust clearance</p><p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Senior Technical Project Manager</strong> to lead the planning, execution, and successful delivery of Salesforce CRM and Contact Center modernization initiatives supporting a Federal government program. This role requires advanced program and project management expertise within an IT framework, along with a strong technical background in contact center platforms and Salesforce-based solutions.</p><p>The ideal candidate brings a blend of hands-on technical leadership, solution architecture experience, and the ability to manage complex, cross-functional initiatives in a remote environment. This position plays a key role in driving innovation, continuous improvement, and operational excellence across customer engagement technologies.</p><p>Position Overview</p><p>We are seeking a <strong>Senior Technical Project Manager</strong> to lead Salesforce CRM and Contact Center modernization efforts supporting a Federal government program. This role requires strong technical project and program management experience, along with hands-on knowledge of Salesforce platforms and cloud-based contact center technologies. The ideal candidate will bring solution architecture expertise, Agile leadership, and a continuous-improvement mindset to drive high-quality, customer-focused outcomes.</p><p><strong>K</strong>Key Responsibilities</p><ul><li>Lead end-to-end project lifecycle management for Salesforce and Contact Center modernization initiatives</li><li>Engage with external stakeholders to understand mission needs, goals, and requirements</li><li>Coordinate across cross-functional teams, including business owners, IT leadership, and vendors</li><li>Oversee Salesforce implementations and enhancements (Service Cloud, Experience Cloud, Knowledge Management, Analytics) in compliance with federal and FedRAMP standards</li><li>Manage Contact Center technology deployments (e.g., NICE CXone, Amazon Connect, or equivalent CCaaS platforms), including IVR, call routing, self-service automation, and CRM integrations</li><li>Gather and document functional and technical requirements; translate requirements into user stories and technical specifications</li><li>Facilitate Agile ceremonies, including daily stand-ups and backlog refinement</li><li>Manage scope, schedules, budgets, labor estimates, and project documentation</li><li>Drive continuous improvement by identifying technical solutions that improve performance and customer experience</li><li>Monitor contact center quality metrics and operational performance</li><li>Develop solution architectures for CCaaS, CRM, telephony, and related platforms</li><li>Provide weekly project status reporting to internal and external stakeholders</li><li>Support training, onboarding, and staffing activities for contact center operations as needed</li></ul>
- 2026-04-07T18:28:43Z
- Arlington, VA
- onsite
- Temporary
- 55.00 - 63.00 USD / Hourly
- <p><strong>Technical Product Manager</strong></p><p><strong>Location: </strong>Arlington, VA</p><p><strong>Schedule:</strong> Monday–Friday, 40 hours per week</p><p><strong>Travel:</strong> Up to 5%</p><p><strong>Type:</strong> 39 Week Contract</p><p><strong>Role Overview</strong></p><p>The Event Content team within a large cloud services marketing organization is seeking a <strong>Technical Program Product Manager</strong> to support hands-on technical sessions delivered at flagship cloud computing events. This role serves as a key liaison between internal engineering teams that manage the hands-on session platform, the event content organization, and session speakers who rely on the platform to deliver interactive technical experiences.</p><p>The Technical Program Product Manager will play a critical role in ensuring the successful planning, coordination, and execution of hands-on technical sessions across multiple large-scale events.</p><p><strong>Key Responsibilities</strong></p><ul><li>Act as a primary point of contact between the internal service engineering team, event content stakeholders, and technical session speakers</li><li>Communicate guidelines, process updates, requirements, and issues clearly across all parties</li><li>Coordinate integration and deployment of the hands-on session platform for technical event sessions</li><li>Manage the end-to-end workflow for interactive sessions, from intake and planning through delivery and execution</li><li>Update and maintain session intake forms to support multiple large-scale events</li><li>Audit session data to ensure accuracy, completeness, and readiness ahead of key milestones</li><li>Coordinate with platform owners, allocation leads, and cross-functional stakeholders to meet all delivery deadlines</li><li>Translate technical constraints, dependencies, and requirements between engineering teams and non-technical stakeholders</li><li>Troubleshoot session-related issues and proactively mitigate risks to ensure seamless delivery</li><li>Develop and maintain documentation, best practices, and communications for technical speakers</li><li>Monitor session execution, collect feedback, and identify opportunities for process or platform improvements</li></ul>
- 2026-04-03T19:13:48Z