We are looking for a skilled Systems Engineer to join a non-profit organization based in North Bethesda, Maryland. This role is perfect for individuals who excel in technical problem-solving and have a passion for leveraging technology to drive organizational success. As a key member of the team, you will oversee system operations, enhance cybersecurity, and align IT strategies with organizational goals.<br><br>Responsibilities:<br>• Provide leadership for the internal support desk, ensuring prompt and effective resolution of technical issues.<br>• Create onboarding materials and deliver training sessions to enhance digital literacy across the organization.<br>• Implement and monitor cybersecurity measures tailored to the needs of a non-profit environment.<br>• Conduct regular audits and risk assessments to safeguard sensitive data and ensure compliance with privacy regulations.<br>• Manage enterprise tools such as Microsoft 365, Teams, SharePoint, and Azure Active Directory.<br>• Administer server environments, ensuring systems are secure, updated, and functioning optimally.<br>• Optimize software licensing and subscriptions to achieve cost efficiency and maximize value.<br>• Align IT strategies with the organization’s goals, ensuring technology supports operational needs.<br>• Develop and oversee IT budgets with a focus on sustainability and resource efficiency.
<p>We are looking for an experienced Help desk Support to join our team in Washington, District of Columbia. This long-term contract position offers an opportunity to apply your expertise in software development, systems integration, and application analysis to tackle complex projects. You will collaborate with peers, supervisors, and customers to deliver high-quality solutions while adhering to company policies and industry standards.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide deskside support for users based on dispatched service tickets or direct requests</li><li>Perform break/fix support for laptops, desktops, and peripheral devices</li><li>Install and configure specialty software not packaged in SCCM</li><li>Remove devices from the network as directed by security protocols</li><li>Diagnose and resolve printer issues, including toner replacement</li><li>Maintain CMDB entries and manage on-call schedules using ServiceNow</li><li>Participate in daily/weekly meetings for incident and outage management</li><li>Support Disaster Recovery and Business Continuity planning</li><li>Manage user access, entitlements, and privileged access</li><li>Deliver “white glove” support to senior leadership when required, including occasional after-hours support</li></ul><p><br></p>
<p>Key Responsibilities:</p><ul><li>Administer and maintain Microsoft Endpoint Configuration Manager (MECM) for software deployment, patching, and OS imaging</li><li>Troubleshoot MECM client issues and ensure endpoint health</li><li>Develop and deploy software packages and updates via MECM</li><li>Use AdminStudio for application packaging, testing, and deployment</li><li>Write and maintain PowerShell, Batch, or VBScript scripts to automate administrative tasks</li><li>Monitor MECM infrastructure and optimize performance</li><li>Ensure compliance with security standards and remediate vulnerabilities</li><li>Provide Tier 2/3 support for endpoint issues related to MECM and AdminStudio</li><li>Maintain documentation for MECM configurations, packaging processes, and scripts</li><li>Generate reports on deployments, patching, and system health</li></ul><p><br></p>
We are looking for an experienced Senior Director of IT Infrastructure to oversee and drive the strategic development of our organization's technology landscape. Based in Fulton, Maryland, this role focuses on leading enterprise-wide infrastructure services and ensuring alignment with business objectives to support digital transformation initiatives. The ideal candidate will bring a strong background in IT operations and a proven ability to implement scalable, reliable, and secure solutions.<br><br>Responsibilities:<br>• Develop and execute a comprehensive IT infrastructure roadmap that aligns with organizational goals and digital transformation efforts.<br>• Oversee critical technology services, including Help Desk, Networking, Cloud solutions, Cybersecurity, and IT Operations.<br>• Collaborate with executive leadership and stakeholders to ensure infrastructure strategies support overall business priorities.<br>• Manage day-to-day IT operations to ensure performance, reliability, and scalability of enterprise systems.<br>• Implement best practices for IT service management, including incident, change, and problem management.<br>• Define, monitor, and report on KPIs and SLAs to maintain high standards of service delivery.<br>• Lead efforts to enhance cybersecurity measures and ensure compliance with industry standards.<br>• Drive innovation by evaluating emerging technologies and recommending solutions to improve operational efficiency.<br>• Establish and manage vendor relationships to optimize service delivery and cost-effectiveness.<br>• Provide leadership and mentorship to IT teams, fostering growth and collaboration.
We are looking for a dedicated Help Desk Analyst I to join our team in Reston, Virginia. This role involves providing Tier 1.5 technical support to address both hardware and software issues, ensuring smooth day-to-day operations. As part of a long-term contract position, you will play a vital role in delivering reliable assistance to end-users while escalating complex issues to higher support levels.<br><br>Responsibilities:<br>• Respond promptly to user inquiries, resolving hardware and software issues with professionalism and efficiency.<br>• Troubleshoot Wi-Fi connectivity problems and ensure stable network access for end-users.<br>• Perform password resets and manage user accounts within Active Directory.<br>• Analyze and triage support tickets, escalating advanced issues to the appropriate team.<br>• Document resolutions and maintain accurate records of service requests.<br>• Collaborate with team members to identify recurring issues and recommend improvements to processes.<br>• Provide clear technical guidance to users, ensuring they understand solutions to their problems.<br>• Monitor and prioritize incoming tickets to meet response time standards.<br>• Assist with basic network troubleshooting to address connectivity challenges.<br>• Maintain up-to-date knowledge of systems and tools to deliver effective support.
