Customer Experience Specialist<br>Reports to: Director, Customer Experience<br>Job Requirements:<br>• Three years+ experience in a medium to large Inbound/Outbound<br>Call Center environment<br>• Experience with multiple customer points of contact (chat, email, fax, phone)<br>• Understanding of the complete sales cycle from lead generation to sales close<br>• Must be able to understand troubleshooting and repair techniques and be able to communicate them to in-home service technicians, store personnel and consumers<br>• Familiar with Return Goods Authorization processing<br>• Experience working in an environment where performance is measured by standard Key Performance Indicators (KPI)<br>Key Functional Skills/Knowledge<br>• Keyboard and data input proficiency (35 wpm)<br>• Strong problem solving skills.<br>• Active listener who is service oriented<br>• Strong interpersonal skills with a positive, pleasant and respectful demeanor<br>• Excellent written and verbal communication skills<br>• Computer proficient in Word, Excel and Outlook<br>• Self-motivated, team player who values continuous learning<br>• Attentive to detail<br>Desired Education<br>• High School Diploma or GED<br>• College or trade school degree/experience preferred
We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
<p>We are looking for a dedicated Customer Service Officer to join our team on a contract basis in Santa Monica, California. As part of a company specializing in premium infant formula and nutrition products, you will play a vital role in ensuring exceptional service and support to our retail partners and customers. This position requires strong organizational skills, problem-solving abilities, and excellent communication to successfully manage customer interactions and administrative tasks. This is a hybrid position with in-office work on Mondays, Wednesdays, and Fridays, and remote work on Tuesdays and Thursdays. The standard hours are 9:00 AM to 5:00 PM.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer communications, process orders, and manage payment data with accuracy.</p><p>• Coordinate order management and shipment schedules to ensure timely and efficient fulfillment.</p><p>• Support customer onboarding and electronic data interchange (EDI) projects as needed.</p><p>• Collaborate with customers to address inquiries and resolve issues, delivering an outstanding B2B experience.</p><p>• Participate in regular team meetings to prioritize tasks and align on project goals.</p><p>• Handle administrative responsibilities to maintain smooth customer service operations.</p><p>• Work independently with accountability, ensuring tasks are completed efficiently without onsite supervision.</p><p>• Receive thorough cross-training to ensure a seamless transition into the role.</p>
We are in search of a Customer Service Representative to be an integral part of our team in Valencia, California. In this role, you will be the primary point of contact for our customers, handling their inquiries, processing orders, providing product information, and resolving product-related issues. This is a customer-centric role that requires interaction with customers through calls and emails, and occasional front desk phone answering.<br><br>Responsibilities<br>• Address customer inquiries and resolve issues through phone calls<br>• Accurately process orders and licenses<br>• Maintain detail-oriented correspondence with customers via email<br>• Provide detailed product information to customers<br>• Ensure accuracy in data entry to avoid errors<br>• Work collaboratively with the team to deliver excellent customer service<br>• Serve as a backup for answering front desk phones when necessary<br>• Handle a fast-paced environment while multitasking<br>• Be available to work overtime and weekends if necessary<br>• Demonstrate proficiency in Word, Excel, and Adobe Acrobat<br>• Provide accurate quotes to customers and ensure prompt follow-up
We are looking for a motivated and detail-oriented Customer Service Representative to join our team in City of Industry, California. This is a Contract-to-Permanent position, offering an excellent opportunity for growth while delivering exceptional support to our customers. The ideal candidate will bring strong communication skills and a commitment to providing outstanding service in a fast-paced environment.<br><br>Responsibilities:<br>• Provide prompt and attentive assistance to customers through phone and email channels.<br>• Address customer inquiries and resolve issues with accuracy and efficiency.<br>• Support collection activities, including contacting customers regarding overdue accounts (training will be provided).<br>• Maintain accurate and organized records of customer interactions and transactions.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.<br>• Follow established procedures and guidelines to meet company standards.<br>• Handle sensitive information with confidentiality and integrity.<br>• Assist in identifying and implementing improvements to customer service processes.<br>• Communicate effectively with customers while maintaining a positive attitude.<br>• Participate in team meetings and contribute to achieving department goals.
We are looking for a success-driven Customer Service Representative to join our team in Cerritos, California. In this Contract to permanent position, you will play a key role in supporting clients by ensuring their needs are addressed efficiently and professionally. If you excel in communication, organization, and problem-solving, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Handle incoming calls and respond promptly to customer inquiries with professionalism and accuracy.<br>• Manage email correspondence, ensuring timely and effective communication.<br>• Perform data entry tasks to maintain accurate customer records and order information.<br>• Assist with order processing and entry, ensuring all details are verified and completed.<br>• Schedule appointments and coordinate showroom visits as needed.<br>• Provide support to clients through inbound and outbound calls, addressing any concerns or questions.<br>• Utilize Microsoft Word and Excel to create documents and manage data effectively.<br>• Maintain a high level of organization while multitasking in a fast-paced environment.<br>• Collaborate with team members to enhance customer satisfaction and streamline processes.
<p>Robert Half is seeking an AR Specialist to join our finance team in Downtown LA! As an AR Specialist, you will play a crucial role in managing our accounts receivable operations. You will be responsible for processing customer invoices, managing customer accounts, reconciling payments, and ensuring all financial transactions are accurately recorded in our Great Plains accounting system. This position offers the opportunity to work in a dynamic environment and contribute to the efficient financial management of the organization. For immediate consideration, please call our office at 213.629.4602 for consideration.</p><p> </p><p>· Entering, posting and reconciling of batches.</p><p>· Researching and resolving customer A/R issues</p><p>· Preparing aging reports</p><p>· Placing billing and collection calls</p><p>· Maintaining cash receipts journal, as well as updating and reconciling the sub-ledger to the G/L.</p><p>· Good attention to detail and strong Microsoft Excel skills.</p><p>· 1+ year of recent Accounts Receivable,</p><p>· Experience with Great Plains is a must.</p><p> </p>
<p>We are a stable and growing manufacturing company headquartered in Ontario, CA, known for delivering high-quality products to customers nationwide. As we continue to expand, we are seeking a detail-oriented and proactive Accounts Receivable Specialist to join our accounting team.</p><p>This role is ideal for someone who thrives in a fast-paced, high-volume environment and enjoys working cross-functionally with sales, customer service, and operations.</p><p><br></p><p>Position Overview</p><p>The Accounts Receivable Specialist will manage full-cycle AR functions, including invoicing, cash applications, collections, and account reconciliations. Experience in a manufacturing or distribution environment is highly preferred due to the complexity of customer billing, freight terms, deductions, and chargebacks.</p><p><br></p><p>Key Responsibilities</p><ul><li>Generate and distribute customer invoices accurately and timely</li><li>Post daily cash receipts (ACH, wires, lockbox, credit card)</li><li>Perform account reconciliations and maintain AR aging schedules</li><li>Manage collections efforts and follow up on past-due accounts</li><li>Investigate and resolve billing discrepancies, deductions, and chargebacks</li><li>Partner with Sales and Customer Service to resolve customer disputes</li><li>Assist with month-end close (AR reconciliations, bad debt analysis)</li><li>Prepare reports related to aging, DSO, and cash flow forecasting</li><li>Support year-end audit requests</li></ul>
We are looking for a Technical Parts Specialist with expertise in diesel generators to join our team in Long Beach, California. In this role, you will provide exceptional sales support and technical guidance to customers seeking parts and accessories for diesel generator systems. This is a long-term contract position that offers the opportunity to apply your technical knowledge and customer service skills in a dynamic and evolving industry.<br><br>Responsibilities:<br>• Assist clients in identifying and sourcing the correct parts for diesel generator systems based on their specific technical requirements.<br>• Provide detailed product information and recommendations to customers, ensuring their needs are met effectively.<br>• Serve as a technical expert on diesel generator components, explaining specifications and applications with confidence.<br>• Manage inventory by sourcing parts from approved vendors and coordinating stock levels for high-demand items.<br>• Educate customers on installation, maintenance, and troubleshooting of generator parts, offering guidance or referring them to technical resources.<br>• Diagnose and resolve customer concerns related to generator performance by recommending appropriate parts or solutions.<br>• Maintain accurate records of customer orders, communications, and transactions using company systems.<br>• Support sales initiatives by promoting relevant products and building strong client relationships.<br>• Stay informed about industry developments, new products, and competitor offerings to enhance customer support.<br>• Collaborate with internal teams, including sales, service technicians, and inventory personnel, to ensure seamless customer experiences.
<p>We are looking for a detail-oriented Accounts Receivable Specialist to join our team in West Los Angeles. This role will focus on supporting the accounting department by managing invoicing, collections, and reconciliation processes in a dynamic entertainment industry setting. As a contract to permanent position, this opportunity offers the potential for long-term growth and development within the organization.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Process and manage accounts receivable transactions with accuracy and attention to detail.</p><p>• Follow up on outstanding invoices and handle collections to ensure timely payments.</p><p>• Reconcile high-volume financial records and resolve discrepancies efficiently.</p><p>• Communicate effectively with internal and external stakeholders, including agents and production companies.</p><p>• Handle billing functions and ensure compliance with company policies.</p><p>• Manage cash applications and monitor cash activity to maintain financial integrity.</p><p>• Provide exceptional customer service and address inquiries promptly.</p><p>• Collaborate with team members to improve processes and ensure smooth operations.</p><p>• Prepare reports and maintain documentation related to accounts receivable.</p><p>• Assist with contract-related tasks and ensure proper execution of terms.</p>
<p>Robert Half is currently looking for a detail-oriented and experienced Accounts Payable Specialist with SAP expertise to join our finance team in Downtown LA. As an Accounts Payable Specialist with SAP experience, you will play a critical role in the financial operations of our company. You will be responsible for processing invoices, managing vendor accounts, reconciling payments, and ensuring that all financial transactions are accurately recorded in our SAP system. This role offers the opportunity to work in a dynamic environment and contribute to the efficient financial management of the organization. Please call our office 213.629.4602 for consideration.</p><p> </p><p>· Bachelor’s degree in finance, Accounting, or a related field is preferred.</p><p>· Proven experience as an Accounts Payable Specialist</p><p>· SAP experience is required.</p><p>· Strong understanding of accounts payable principles and practices.</p><p>· Knowledge of financial regulations and compliance.</p><p>· Proficient in Microsoft Excel and other financial software.</p><p>· Excellent attention to detail and accuracy.</p><p>· Strong analytical and problem-solving skills.</p><p>· Ability to prioritize and manage multiple tasks in a fast-paced environment.</p><p>· Effective communication and interpersonal skills.</p><p>· Team player with a customer service-oriented attitude.</p><p>· Self-motivated and able to work independently.</p><p> </p>
<p>Our client, an exciting real estate office located in West Hollywood, is looking for a temporary Receptionist to work from 3/11-3/26. You will be the first point of contact for visitors and callers, ensuring smooth communication and providing exceptional customer service. This role requires strong multitasking abilities and attention to detail while handling administrative tasks and maintaining a welcoming environment. Hours are 9am-6pm and parking is free. Our client offers free lunch and a fun and busy work environment! </p>
<p>A Medical Center in Long Beach is in the immediate need of Medical Eligibility Specialist. The Medical Eligibility Specialist will play a vital role in ensuring accurate financial screening, eligibility and insurance verification for incoming patients. The Medical Eligibility Specialist ideally will have strong experience in eligibility, microsoft excel and medi-cal insurance. </p><p><br></p><p>Responsibilities:</p><p>• Conduct financial screenings for incoming clients to determine eligibility and financial liability.</p><p>• Verify Medi-Cal coverage and other insurance eligibility to ensure proper documentation and accurate billing.</p><p>• Maintain and update client financial records in electronic health record systems.</p><p>• Organize and track annual re-evaluations of client financial information.</p><p>• Follow up with clinical staff to ensure completion of required documentation for financial folders.</p><p>• Collect and manage client documents, such as Medi-Cal cards, social security cards, and identification cards.</p><p>• Create and oversee electronic insurance folders, including adjustments, claims, and explanation of benefits (EOBs).</p><p>• Audit financial folders upon client discharge to ensure compliance and accuracy.</p><p><br></p>
We are looking for a skilled Accounts Receivable Specialist to join our team in Pasadena, California. This long-term contract position offers the opportunity to contribute to a dynamic environment in the agriculture industry. The ideal candidate will excel in managing collections, processing claims, and navigating retail customer portals efficiently.<br><br>Responsibilities:<br>• Manage and track accounts receivable processes to ensure timely collections and accurate reporting.<br>• File claims and resolve disputes using retail customer portals, including Target-Partners Online, Walmart-Retail Link, Whole Foods-Workday, and Kroger-Partner Pass.<br>• Maintain precise documentation and records of billing and cash activity.<br>• Collaborate with internal teams to address discrepancies and improve financial workflows.<br>• Utilize accounting software systems to process invoices and monitor payment statuses.<br>• Reconcile accounts and prepare financial reports detailing receivables.<br>• Handle cash transactions and related accounting functions with attention to accuracy.<br>• Communicate effectively with customers to address payment issues and provide solutions.<br>• Ensure compliance with company policies and industry regulations.<br>• Support continuous improvement initiatives in accounts receivable processes.
<p>Robert Half is seeking a detail-oriented Data Entry Clerk / Dispatcher to join our team. This role is ideal for professionals who thrive in fast-paced environments, possess strong organizational skills, and are committed to delivering accuracy and excellent customer service. Our client is seeking a Data Entry Specialist to help with a backlog billing project with dispatch and/or call center background. For immediate consideration email your resume today!</p><ul><li>Enter and update data into company databases and systems efficiently and accurately</li><li>Manage dispatch operations.</li><li>Communicate effectively with team members.</li><li>Maintain records and logs related to dispatch activities and data entry tasks</li><li>Monitor progress of dispatch assignments to ensure timely completion</li><li>Assist with administrative tasks as needed</li><li>This person would need to create jobs and input quoted jobs</li><li>They will need to take jobs that are complete and get them ready to invoice</li></ul>
We are looking for a detail-oriented Collections Specialist to join our team in Santa Ana, California. This is a long-term contract position that offers the opportunity to work in a fast-paced environment, focusing on accounts receivables and collections within the construction industry. If you have a strong background in commercial collections and are skilled at resolving invoice discrepancies, this role could be an excellent fit for you.<br><br>Responsibilities:<br>• Manage high-volume outbound collection calls to suppliers and customers, ensuring timely payments and addressing outstanding balances.<br>• Review subcontractor payment statements to identify and resolve discrepancies.<br>• Analyze and verify invoices, including combinations of invoices, to maintain accurate records.<br>• Investigate and resolve invoice and payment issues efficiently while maintaining clear and effective communication.<br>• Monitor accounts receivable balances, ensuring accurate tracking and reporting.<br>• Collaborate with internal teams to address payment concerns and maintain smooth processes.<br>• Maintain detailed documentation of collection activities and communications for reference and reporting.<br>• Build and maintain strong relationships with suppliers, customers, and vendors to facilitate effective collections.<br>• Uphold focus and productivity in a fast-paced work environment, ensuring deadlines are met.<br>• Utilize industry expertise to provide insights and solutions tailored to the construction sector.
<p>Join our team as a Medical Collector I and play a crucial role in our revenue cycle operations. The Medical Collector will be the go-to specialist for managing outstanding insurance claims, navigating denials, and ensuring timely and accurate reimbursements. This is a dedicated collections role requiring persistence, attention to detail, and excellent communication as you collaborate with a talented healthcare billing team onsite.</p><p><strong>Key Responsibilities</strong></p><ul><li>Proactively follow up on outstanding insurance claims to secure accurate and prompt payment.</li><li>Investigate denials, prepare and submit persuasive appeals.</li><li>Research and resolve claim rejections and billing discrepancies.</li><li>Manage collections activity for various payer types, including:</li><li>Medicare</li><li>PPO</li><li>HMO</li><li>Workers’ Compensation</li><li>Lien cases</li><li>Review aging reports to identify, prioritize, and follow up on aged accounts.</li><li>Accurately document all collection activities and follow-ups in the billing system.</li><li>Communicate professionally with insurance representatives to resolve payment issues.</li><li>Field inbound patient calls regarding statements and billing inquiries, providing clear and courteous support.</li><li>Partner with internal billing and coding teams to resolve complex claim matters.</li><li>Consistently meet or exceed established productivity and quality standards.</li></ul><p><br></p>
Inside Sales Position <br> Daily Responsibilities: <br> • Special Projects & Campaigns • CRM upkeep • Process Quotes • Process SOP for New Clients • Assist with New Client On-Boarding • Mining & Research for Sales Leads • Provide friendly Customer Service to Clients • Assist Sales & Marketing Team • Prospecting • Data Entry • Administration Duties • Vendor Interaction • Assist Team Members • Communicate effectively with clients and vendors <br> REQUIRED SKILLS <br> • Minimum Education: H.S. Diploma/GED • General Computer Literacy (Outlook, Word and Excel) • Ability to Perform Basic Math Skills • Good Interpersonal Skills • Able to Work Under Pressure • Able to Handle Multiple Priorities • Read, Speak and Write English Fluently • Successfully Complete Required all candidates required to undergo background check • Ability to sit for long periods of time • Ability to use computer keyboard for long periods of time
<p>We are looking for a detail-oriented Accounts Payable Specialist to join our client's team in Cerritos. In this Contract to permanent position, you will oversee the accurate and efficient processing of invoices, payments, and vendor account management. The ideal candidate will bring strong organizational skills and expertise in accounts payable processes, ensuring smooth financial operations within the retail industry.</p><p><br></p><p>Responsibilities:</p><p>• Accurately review and validate invoices and payment requests to ensure compliance with company policies.</p><p>• Match invoices with purchase orders and approvals, while maintaining organized virtual records.</p><p>• Enter and upload invoices into accounting systems, ensuring precision and timeliness.</p><p>• Prepare and execute electronic payments, including ACH transactions, to vendors.</p><p>• Monitor accounts to confirm payments are processed on time and resolve any discrepancies.</p><p>• Investigate and address issues related to invoice discrepancies and vendor inquiries.</p><p>• Maintain comprehensive vendor files and respond promptly to vendor communications.</p><p>• Support month-end closing activities and assist in audits as required.</p><p>• Apply accrual accounting principles to ensure proper financial reporting.</p>
<p><strong>Bilingual Armenian Front Desk Coordinator</strong></p><p><strong>About the Role:</strong></p><p>We are looking for a Bilingual Armenian Front Desk Coordinator to join our dynamic healthcare office. As the first point of contact for patients and visitors, you will play a key role in creating a welcoming and organized environment. Exceptional customer service, professionalism, and the ability to work efficiently in a fast-paced medical setting are essential. Experience in oncology or a specialty medical practice is a plus.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients and visitors in both Armenian and English.</li><li>Manage a multi-line phone system: answer, screen, and direct calls as needed.</li><li>Schedule patient appointments, confirm upcoming visits, and maintain provider calendars.</li><li>Verify insurance details, collect copays, and oversee completion of patient forms and documentation.</li><li>Support patient check-in and check-out processes, ensuring accurate data entry in EMR systems.</li><li>Collaborate with clinical and administrative teams to ensure efficient patient flow and smooth office operations.</li><li>Handle requests for medical records, scanning, filing, and document management.</li><li>Provide general administrative support, including correspondence, faxing, and inventory of office supplies.</li><li>Uphold strict patient confidentiality and adhere to all HIPAA regulations.</li></ul><p>Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
We are looking for a dedicated Collections Specialist to join our team in Tustin, California. In this long-term contract position, you will play a key role in ensuring the timely collection of payments and maintaining strong relationships with clients. Your expertise in handling billing functions and resolving discrepancies will contribute to the efficiency and success of our operations.<br><br>Responsibilities:<br>• Conduct daily outreach to clients for payment collection and account follow-ups.<br>• Negotiate and establish payment plans with clients to resolve outstanding balances.<br>• Accurately post payments to accounts and ensure proper documentation.<br>• Investigate and resolve billing discrepancies to maintain account accuracy.<br>• Collaborate with internal teams to address client concerns and improve collection processes.<br>• Monitor account statuses and prepare reports on collection activities.<br>• Maintain compliance with company policies and industry standards during all collection efforts.<br>• Build positive relationships with clients to encourage timely payments and maintain trust.<br>• Identify and escalate complex cases to management as necessary.
<p>We are working with a hybrid company in Beverly Hills hiring an Accounts Payable/Receivable Specialist on a contract-to-hire basis. The AP/AR Specialist will require strong bookkeeping skills and proven ability to manage accounting figures and financial records with accuracy and attention to detail. The role involves organizing and prioritizing tasks, meeting time-sensitive deadlines, maintaining confidentiality, and exercising good judgment.</p><p> </p><p>Essential Duties and Responsibilities:</p><p> </p><p><strong>Accounts Payable</strong></p><ul><li>Collaborate with multiple departments to ensure timely invoice receipt and approval for payment.</li><li>Perform check runs and process electronic payments.</li><li>Review, verify, and accurately record invoices and check requests, including rates.</li><li>Monthly AP reconciliation and AP ledger/general ledger posting.</li><li>Process expense reports, maintain vendor files, and invoice documentation.</li><li>Address and resolve invoice discrepancies with vendors or internal teams.</li><li>Review contract terms and update vendor contract documentation.</li><li>Assist with year-end 1099 processing.</li></ul><p><br></p><p><strong>Accounts Receivable</strong></p><ul><li>Prepare bills, invoices, and bank deposits.</li><li>Reconcile and post payments into the AR system.</li><li>Monthly AR reconciliation and review AR aging.</li><li>Resolve client billing discrepancies.</li><li>Support period-end financial reporting and audit requests.</li><li>Participate in ad-hoc projects as needed.</li></ul><p><strong> </strong></p><p>This is a contract-to-hire position in Beverly Hills and is hybrid. Hours are Monday – Friday 8-5 or 9-6PM. Pay is based on experience, up to $58k. </p>
<p>Our team is seeking a reliable and detail-oriented Part-Time Medical Office Clerk to support daily operations in a busy medical office. This opportunity is ideal for candidates who possess strong organizational skills and customer service experience in an administrative or healthcare setting.</p><p>Responsibilities:</p><ul><li>Accurately enter data into office systems and maintain patient records</li><li>Respond promptly and professionally to emails and phone inquiries</li><li>Call customers to verify orders and appointment details</li><li>Enter invoices and assist with basic billing functions</li><li>Support the office team by handling routine clerical tasks</li></ul><p><strong>Schedule: Monday – Friday, 11am – 3pm </strong></p>
<p>Robert Half Management Resources is seeking a Director of Benefits to support our premier Food and Beverage client by leading the strategy, financial stewardship, and operational delivery of U.S. employee benefits programs. This position requires a seasoned benefits executive with substantial expertise in self-funded health plans, regulatory compliance, and effective management of comprehensive benefits offerings. As a long-term contract engagement, you will play a pivotal role in driving operational excellence, optimizing cost management, and enhancing the overall employee experience.</p><p><br></p><p>Responsibilities:</p><p>• Manage the design, implementation, and ongoing administration of U.S. employee benefits programs, including health, dental, vision, pharmacy, life insurance, disability, and wellness offerings.</p><p>• Oversee self-funded medical plans, ensuring effective vendor communication and plan management.</p><p>• Coordinate benefits operations across a multi-entity organization while maintaining compliance and accuracy.</p><p>• Develop financial strategies for health plans, including budgeting, forecasting, and reserve analysis.</p><p>• Conduct financial modeling to assess the impact of proposed plan changes.</p><p>• Ensure adherence to regulatory frameworks and fiduciary requirements by maintaining audit readiness and internal controls.</p><p>• Address complex employee benefits issues, including eligibility discrepancies and claims concerns, serving as the escalation point for resolution.</p><p>• Collaborate with payroll teams to troubleshoot and resolve benefits-related deduction errors.</p><p>• Act as the primary liaison with brokers, consultants, and carriers, overseeing vendor performance and compliance.</p><p>• Identify opportunities to streamline processes and improve employee understanding of available benefits.</p><p><br></p>
<p>A Healthcare Company is seeking a Medical Front Desk Coordinator to join its team. The Front Desk Coordinator will be the first point of contact for patients, managing check-ins, scheduling appointments, handling phone inquiries, and providing exceptional customer service. Strong organizational skills, attention to detail, and proficiency with patient scheduling and insurance processes are essential. Along with performing front desk responsibilities, you will play a crucial role in assisting the physician with calendar management and coordinating travel arrangements. Experience or familiarity with dermatology practices or medical spas is highly valued.</p><p><br></p><p>Front Desk Duties:</p><p><br></p><ul><li>Greet patients and visitors with professionalism and empathy, ensuring a welcoming environment.</li><li>Respond to phone calls and emails, scheduling appointments, and managing inquiries related to dermatology services.</li><li>Maintain accurate patient records and assist with electronic medical records (proficiency in systems like Epic or Cerner preferred).</li><li>Process payments and collect co-pays efficiently using the practice's payment procedures.</li><li>Ensure the reception area is clean, organized, and fully stocked with supplies.</li></ul><p>Calendar Management:</p><p><br></p><ul><li>Manage the physician’s schedule, ensuring timely appointments and optimizing operational efficiencies.</li><li>Organize and prioritize meetings and calls for internal and external communications.</li><li>Collaborate with the medical office administrator to minimize scheduling conflicts.</li></ul><p>Travel Arrangements:</p><p><br></p><ul><li>Plan and book travel arrangements for the physician, including flights, accommodation, and ground transportation.</li><li>Prepare itineraries that align with clinic schedules, conferences, or commitments.</li><li>Handle last-minute changes and cancellations promptly and effectively.</li></ul><p>Benefits: Medical, Dental and Vision Insurance. 401K Retirement, Sick Time Off and Tuition Reimbursement.</p>
