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2 results for Customer Service Rep in Victor, NY

customer service representative

Farmington, New York
onsite
Temporary / Contract
21 - 21 USD / Hourly
Position OverviewWe are seeking a friendly, organized, and customer-focused Customer Service Representative to join a growing generator and power solutions company. This position will serve as a primary point of contact for customers, helping coordinate service needs, answer questions, schedule appointments, and ensure a positive customer experience from start to finish.Key Responsibilities<ul><li>Answer incoming customer calls and emails in a professional and timely manner.</li><li>Assist customers with service requests, questions, scheduling, and general inquiries.</li><li>Schedule maintenance, inspections, repairs, and other service appointments.</li><li>Coordinate with field technicians and internal teams to ensure customer needs are addressed.</li><li>Provide updates to customers regarding service appointments, repairs, and timelines.</li><li>Enter and maintain accurate customer and service information in company systems.</li><li>Follow up with customers regarding completed work, outstanding issues, and future service needs.</li><li>Assist with resolving customer concerns and escalating issues when appropriate.</li><li>Prepare or assist with service documentation, work orders, and basic invoicing.</li><li>Maintain a high level of professionalism while handling multiple customer requests in a fast-paced environment.</li></ul>
2026-09-24T00:00:00Z

Receptionist/Customer Service Representative

Rochester, New York
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Receptionist/Customer Service Representative to support customers and internal sales partners from our location. This is a Contract position suited for someone who thrives in a busy environment, delivers excellent service across phone and in-person interactions, and stays organized while managing multiple priorities. The ideal candidate will help ensure smooth front-desk operations, accurate order handling, and responsive communication with customers, vendors, and team members. Responsibilities: • Serve as the first point of contact for visitors and callers, creating a welcoming experience while directing inquiries appropriately. • Respond to customer questions and concerns with courtesy and urgency, working to resolve issues clearly and efficiently. • Input customer orders and related requests with accuracy, and coordinate follow-up actions to keep transactions moving forward. • Support order progress by working with internal teams such as production and shipping to help address timing or fulfillment concerns. • Keep customers informed about order updates, service issues, or delays through proactive and timely communication. • Assist the sales team with administrative tasks, documentation, scheduling, and other day-to-day coordination needs. • Maintain visitor access procedures by tracking guest activity, managing sign-in records, and issuing badges when required. • Organize calendars and arrange meetings to support smooth scheduling for the team. • Build working knowledge of company products so you can provide helpful information and route specialized questions when needed.
2026-09-23T00:00:00Z