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3 results for Customer Service Rep in Victor, NY

Customer Service Representative

Farmington, NY
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customers and deliver responsive service from Farmington, New York. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping resolve customer concerns. The role focuses on managing customer interactions by phone, identifying solutions, coordinating next steps when needed, and maintaining accurate records in a CRM system. Responsibilities: • Respond to inbound customer inquiries professionally and place outbound calls as needed to provide updates or gather additional information. • Investigate customer concerns, identify practical solutions, and guide individuals through issue resolution with a service-focused approach. • Arrange service appointments when required and confirm scheduling details accurately with customers. • Record conversations, case updates, and follow-up actions thoroughly in the company CRM system. • Manage multiple tasks efficiently while maintaining attention to detail and meeting expected response times. • Provide clear information about services, processes, and next steps so customers feel informed and supported.
2026-05-26T00:00:00Z

Customer Service Representative

Henrietta, NY
onsite
Temporary / Contract
17 - 19 USD / Hourly
<ul><li>Respond to customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Assist clients with questions related to HCM products and services, including payroll, benefits administration, time and attendance, HR data, and employee onboarding.</li><li>Troubleshoot basic system and user issues, escalating more complex matters to the appropriate internal teams.</li><li>Document customer interactions, issues, and resolutions accurately in the CRM or ticketing system.</li><li>Educate customers on platform features, workflows, and best practices to improve adoption and satisfaction.</li><li>Follow up on open cases to ensure timely resolution and a positive customer experience.</li><li>Collaborate with internal teams such as implementation, payroll, HR support, and technical support.</li><li>Maintain knowledge of company products, service updates, and compliance-related changes affecting clients.</li><li>Meet service level expectations for response time, case management, and customer satisfaction.</li></ul>
2026-05-12T00:00:00Z

Sales Support

Rochester, NY
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a detail-oriented Sales Support team member to join our team in a contract role with the potential to become permanent. This position serves as a key link between customers, account managers, and internal operations, helping ensure orders move efficiently from quote to delivery. The ideal candidate is organized, responsive, and comfortable managing customer requests, pricing activity, and order-related coordination in a fast-paced B2B environment. Responsibilities: • Serve as the primary point of coordination between customers and production teams to support timely and accurate order fulfillment. • Partner with account managers, logistics personnel, quality teams, planning staff, and procurement contacts to address production and delivery needs. • Prepare customer pricing by applying internal pricing guidelines and generate quotes based on requested products and order details. • Process orders within the company system, including entering product information, creating quotes, loading parts, and updating order records. • Review sales orders for changes and ensure revisions are communicated and implemented correctly across the appropriate teams. • Respond promptly to customer inquiries related to shipments, including missing items, damaged materials, and documentation discrepancies. • Maintain customer data and required information within external portals and internal records systems. • Assemble order documentation, print required forms, and organize sales order packets for internal use. • Support compliance with company sales, marketing, and import/export requirements while preparing reports on sales activity and open customer orders.
2026-05-13T00:00:00Z