We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. In this role, you will handle critical customer service tasks while focusing on resolving returned banking items and protecting company assets. This is a long-term contract position that offers the opportunity to work in a collaborative environment and develop expertise in financial recovery processes.<br><br>Responsibilities:<br>• Investigate and resolve returned banking items in a timely and accurate manner.<br>• Deliver exceptional customer service to both internal and external clients, ensuring risk mitigation for the company.<br>• Provide guidance and education to branches and product teams on resolution processes and alternative service options.<br>• Develop and maintain a solid understanding of company products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health and Benefits, and National Health systems.<br>• Research and address product and service-related issues raised by clients and field representatives.<br>• Collaborate with mentors to manage daily payment reports and payroll hold reports, ensuring timely updates to prevent penalties or service disruptions.<br>• Handle client objections effectively and work toward recovering lost revenue in compliance with established standards.<br>• Evaluate client accounts to determine approved services, reducing company exposure to risk.<br>• Participate in ongoing training programs to enhance knowledge and ensure compliance with the Fair Debt Collections Practices Act and other regulations.<br>• Maintain adherence to department policies and procedures while meeting daily call requirements.
We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
We are looking for a dedicated Recovery Representative - Accounts Receivable (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role focuses on resolving past-due invoices efficiently, providing outstanding customer service, and minimizing financial risk for the organization. The ideal candidate will play a key role in addressing billing disputes, educating clients about resolution processes, and supporting revenue recovery efforts.<br><br>Responsibilities:<br>• Resolve overdue invoices promptly while adhering to company standards and guidelines.<br>• Provide exceptional customer service to both internal and external clients, ensuring concerns are addressed professionally.<br>• Investigate and analyze customer accounts to identify issues and facilitate effective problem-solving.<br>• Collaborate with mentors and utilize available resources to handle client disputes and optimize revenue recovery.<br>• Maintain thorough knowledge of company products and systems to make informed financial decisions.<br>• Balance customer retention with effective collections to mitigate financial exposure.<br>• Research billing and service concerns raised by clients or external partners, offering timely resolutions.<br>• Participate in regular training sessions to enhance industry knowledge and skill development.<br>• Ensure compliance with departmental policies and procedures while performing daily tasks.<br>• Promote a positive team culture and contribute to the overall success of the department.
We are looking for a dedicated Receptionist to join our team in Rochester, New York. In this contract role, you will serve as the first point of contact for visitors and callers, ensuring a welcoming and organized environment. Your organizational skills and proficiency in Microsoft Word and Outlook will be essential in managing daily administrative tasks effectively.<br><br>Responsibilities:<br>• Greet and assist visitors and callers promptly, offering exceptional customer service.<br>• Manage incoming phone calls and direct them to the appropriate departments or individuals.<br>• Maintain an organized reception area to ensure it meets detail-oriented standards.<br>• Schedule and coordinate appointments or meetings as required.<br>• Utilize Microsoft Word to create and edit documents with accuracy.<br>• Handle email correspondence efficiently using Microsoft Outlook.<br>• Support administrative tasks such as filing, data entry, and record keeping.<br>• Collaborate with team members to ensure smooth daily operations.<br>• Monitor and replenish office supplies as needed.<br>• Uphold confidentiality and integrity in all interactions.
We are looking for a Small Market Sales Assistant to provide essential administrative support to sales representatives and managers. This long-term contract position is based in Rochester, New York, and requires a proactive individual with strong organizational and communication skills. The role involves handling various tasks to ensure seamless sales operations and timely client interactions.<br><br>Responsibilities:<br>• Provide administrative support to sales representatives and managers to enhance their productivity and efficiency.<br>• Use business software tools, including Microsoft Outlook, Salesforce, and spreadsheets, to manage correspondence, organize reports, and track sales activities.<br>• Coordinate submission workflows by liaising with clients, referral sources, and sales representatives to meet deadlines.<br>• Prepare and send well-crafted correspondence to clients and referral accounts as needed.<br>• Maintain accurate records of sales activities and update the CRM system with relevant data.<br>• Assist in organizing and managing sales reports and related documentation.<br>• Ensure compliance with submission deadlines and follow up on missing or incomplete information.<br>• Handle ad hoc financial tasks and support other administrative needs as they arise.<br>• Perform photocopying, scanning, and other document management tasks to support sales operations.
We are looking for a dedicated Small Market Sales Assistant to provide essential administrative support to top-performing sales representatives and leaders. This role involves managing workflows, coordinating with clients and referral sources, and ensuring timely completion of sales-related tasks. As this is a long-term contract position, we seek an individual who is detail-oriented, organized, and proficient in business software applications.<br><br>Responsibilities:<br>• Prepare and send well-crafted correspondence to clients and referral accounts using Microsoft Outlook and other business software.<br>• Coordinate submission workflows and ensure adherence to sales deadlines.<br>• Organize and request reports, logging activity into CRM systems such as Salesforce.<br>• Collaborate with sales representatives and referral sources to maintain efficient communication.<br>• Manage and complete sales submissions accurately and on time.<br>• Utilize word processing and spreadsheet tools to generate and format documents.<br>• Perform ad hoc financial tasks and assist with data compilation as needed.<br>• Handle photocopying, scanning, and document management to support administrative processes.<br>• Maintain organized records and ensure seamless tracking of sales activities.
We are looking for a detail-oriented General Office Clerk to join our team in Henrietta, New York. This is a long-term contract position within the education industry, offering an excellent opportunity to contribute to daily office operations. The ideal candidate will play a vital role in ensuring the smooth functioning of administrative tasks.<br><br>Responsibilities:<br>• Manage and organize physical and digital files to maintain accurate records.<br>• Perform data entry tasks with a high level of precision and efficiency.<br>• Operate scanning equipment to digitize documents and ensure proper storage.<br>• Provide general back-office support to assist with administrative operations.<br>• Ensure all scanned documents are properly categorized and filed.<br>• Assist in maintaining an organized and efficient workspace.<br>• Collaborate with team members to complete assigned tasks promptly.<br>• Monitor and update records to ensure they remain current and accessible.<br>• Address routine inquiries and provide support to staff as needed.
We are looking for a detail-oriented General Office Clerk to join our team in Rochester, New York. This long-term contract position offers an opportunity to contribute to the efficient operation of our office through a variety of administrative and clerical tasks. The ideal candidate will have excellent organizational skills, a proactive attitude, and the ability to manage multiple responsibilities effectively.<br><br>Responsibilities:<br>• Perform document scanning and ensure files are accurately digitized and stored.<br>• Organize and maintain physical and electronic files to improve accessibility and efficiency.<br>• Enter data into company systems with a high level of accuracy and attention to detail.<br>• Provide general back-office support, including handling correspondence and preparing reports.<br>• Assist with receptionist duties such as greeting visitors and answering phone calls.<br>• Coordinate office supplies inventory and ensure timely replenishment.<br>• Conduct routine checks to maintain the cleanliness and organization of office spaces.<br>• Collaborate with team members to support overall office operations.<br>• Handle incoming and outgoing mail, including sorting and distributing documents.<br>• Respond to inquiries and provide information to internal and external stakeholders as needed.
