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2 results for Customer Service Rep in Victor, NY
- Victor, NY
- onsite
- Temporary / Contract
- 21 - 23 USD / Hourly
- We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract position in Victor, New York. This role serves as a central point of contact for repair-related requests, helping customers and service partners move issues through resolution quickly and accurately. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage multiple service needs while maintaining a high standard of customer care.<br><br>Responsibilities:<br>• Respond to incoming service inquiries and repair requests from customers, internal teams, and external partners with professionalism and urgency.<br>• Coordinate equipment repair activities from initial intake through completion, ensuring each case is tracked, updated, and resolved efficiently.<br>• Communicate with vendors and service providers to arrange support, confirm timelines, and follow up on outstanding repair needs.<br>• Enter and maintain accurate service details, customer information, and work status updates in internal systems.<br>• Schedule repair-related work and help organize service activity to reduce disruption for customers and support timely turnaround.<br>• Handle inbound and outbound calls to provide status updates, gather missing information, and address questions related to equipment service.<br>• Monitor open requests closely and escalate delays or service issues when needed to help prevent unnecessary downtime.<br>• Deliver a customer-focused experience by balancing responsiveness, clear communication, and attention to detail throughout the service process.
- 2026-06-10T00:00:00Z
- Victor, NY
- onsite
- Temporary / Contract
- 18 - 24 USD / Hourly
- <ul><li>Respond to customer inquiries in a timely and professional manner by phone, email, chat, or other communication channels</li><li>Resolve customer concerns, complaints, and service issues with empathy and accuracy</li><li>Provide information about products, services, policies, and procedures</li><li>Process orders, returns, cancellations, account updates, and service requests</li><li>Document customer interactions, issues, and resolutions in CRM or internal systems</li><li>Escalate complex or unresolved issues to the appropriate department when needed</li><li>Follow up with customers to ensure issues have been resolved satisfactorily</li><li>Maintain a high level of product knowledge and stay current on company updates</li><li>Meet performance standards for response time, quality, customer satisfaction, and productivity</li><li>Collaborate with internal teams to support customer needs and improve service processes</li></ul><p><br></p>
- 2026-06-05T00:00:00Z