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2 results for Customer Service Rep in Victor, NY

Client Service Associate

Rochester, NY
onsite
Permanent / Full Time
41000 - 52000 USD / Yearly
Hannah Savage with working with a professional organization who is looking for a welcoming and organized Client Service Associate to support their daily front office operations in Rochester, New York. The ideal candidate is comfortable in a client-facing environment, pays close attention to detail, and can adapt to a variety of support needs throughout the office. Responsibilities:• Welcome visitors at the front desk and maintain a courteous, responsive presence throughout the day.• Manage incoming client interactions, including phone calls and in-person inquiries, and provide timely follow-up on document receipt and related status updates.• Scan, organize, and maintain files electronically using ShareFile to ensure accurate and accessible records.• Prepare and send client invoices while helping keep billing documentation current and organized.• Route tax return documents through the appropriate filing process without performing tax preparation work.• Support assigned partners and their clients with administrative coordination tailored to their individual preferences and workflows.• Handle general office support tasks as needed, including data entry, document management, and other administrative assistance.• Assist with light office upkeep from time to time, such as basic cleaning or vacuuming, to help maintain a tidy workspace. For immediate and confidential consideration, apply or contact Hannah Savage w/Robert Half's Rochester, NY branch today!
2026-08-25T00:00:00Z

Service Specialist

West Henrietta, NY
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a Service Specialist to join a Contract opportunity supporting payroll services operations in West Henrietta, New York. In this customer-facing role, you will assist clients with background screening activities, provide timely updates, and help ensure a smooth service experience. The position requires strong communication, sound judgment, and the ability to manage a steady workload while meeting established performance expectations. Responsibilities: • Provide responsive support to clients using the HireRight background screening platform, ensuring each interaction is handled with professionalism and care. • Monitor pending cases and proactively follow up on unresolved items so work is completed within defined service timelines. • Build and apply working knowledge of assigned payroll and service offerings, along with relevant policies and operating guidelines. • Record client conversations, updates, and case details accurately to maintain complete service documentation. • Use internal systems and software tools effectively to manage requests, enter data, and track activity across accounts. • Recognize workflow inefficiencies and share practical recommendations with leadership to improve team performance and service quality. • Offer guidance and day-to-day support to newer team members by sharing effective service practices and process knowledge. • Manage high-volume tasks with strong organization and prioritization while maintaining accuracy in data entry and administrative support work.
2026-08-21T00:00:00Z