<ul><li>Respond to customer inquiries and resolve service issues across phone, email, and chat channels.</li><li>Provide detailed information about products and services.</li><li>Process orders, applications, and requests with attention to accuracy and efficiency.</li><li>Maintain records of customer interactions and transactions.</li><li>Escalate complex or unresolved issues to the appropriate teams.</li><li>Stay updated on product knowledge, policies, and best practices.</li><li>Support digital tools, CRM platforms, and contribute to cross-functional improvement initiatives</li></ul><p><br></p>
We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
We are looking for a dedicated Service Specialist to join our team in West Henrietta, New York. In this role, you will focus on high-volume outbound calls, connecting with clients who have enrolled in Bill Pay powered by Bill but have not yet registered. You will play a critical role in guiding clients through the registration process, addressing questions, and ensuring they fully understand the product. This is a long-term contract opportunity, ideal for individuals who thrive in dynamic, client-focused environments.<br><br>Responsibilities:<br>• Conduct high-volume outbound calls to assist clients with registration for Bill Pay powered by Bill.<br>• Provide exceptional service and support to clients, addressing questions and resolving issues promptly.<br>• Follow up on outstanding items to ensure completion in line with established service level agreements.<br>• Develop a strong understanding of Paychex products, industry policies, and procedures to better support clients.<br>• Identify areas for improvement within processes and collaborate with leadership to implement changes.<br>• Utilize systems and software tools, including Salesforce and Adobe Flex, to document interactions and manage workflows effectively.<br>• Serve as a mentor to less experienced team members, offering guidance and support.<br>• Accurately input data while maintaining prioritization and organization to meet deadlines.<br>• Monitor and report on metrics to evaluate performance and ensure compliance with company standards.
We are looking for a dedicated 401k/S125 Service Associate I to join our team in Rochester, New York. This is a long-term contract position where you will play a vital role in providing exceptional customer service for Paychex products in the S125 Client Service Center. The ideal candidate will ensure client and participant inquiries are addressed efficiently, maintaining strong relationships and adhering to company policies.<br><br>Responsibilities:<br>• Respond to inbound calls from active and terminated employees participating in Paychex Insurance Agency plans.<br>• Offer assistance and guidance to client plan administrators regarding S125 products, policies, and procedures.<br>• Educate clients and participants on product features, company guidelines, and applicable regulations.<br>• Escalate complex tasks and necessary documentation to appropriate teams for resolution.<br>• Develop a foundational knowledge of Paychex products to better assist clients and participants.<br>• Utilize various systems and software platforms, including Salesforce and Adobe Flex, to manage client interactions.<br>• Record and document all communications accurately while performing essential data entry tasks.<br>• Prioritize and organize tasks to ensure timely and effective resolution of client issues.<br>• Address participant claims and complaints in alignment with company standards and policies.<br>• Assist in administrative tasks, including scanning and photocopying documents when necessary.
We are looking for a dedicated Part-Time Receptionist to join our team in Webster, New York. This is a long-term contract opportunity ideal for someone who excels at multitasking and enjoys providing exceptional service in a detail-oriented environment. The role involves managing front desk operations and ensuring smooth communication within the organization.<br><br>Responsibilities:<br>• Greet visitors and clients warmly, ensuring a welcoming atmosphere at the front desk.<br>• Manage inbound calls efficiently using a multi-line phone system, addressing inquiries and redirecting calls as necessary.<br>• Operate and maintain a switchboard system handling up to 10 lines.<br>• Provide accurate information to callers and assist with general inquiries.<br>• Collaborate with team members to ensure seamless communication across departments.<br>• Maintain an organized and detail-oriented reception area.<br>• Handle administrative tasks such as scheduling and data entry when required.<br>• Monitor and distribute incoming correspondence to the appropriate personnel.<br>• Uphold confidentiality while managing sensitive information.<br>• Deliver prompt and detail-oriented customer service to all visitors and callers.
<ul><li>File, scan, copy, and organize documents to support office operations</li><li>Answer phones, direct calls, and handle routine correspondence</li><li>Greet visitors and provide assistance or information as needed</li><li>Perform data entry and maintain accurate records in company systems</li><li>Assist with inventory tracking, office supply ordering, and vendor coordination</li><li>Schedule meetings and prepare materials as assigned</li><li>Maintain confidentiality and professionalism when handling sensitive information</li><li>Support other administrative staff as needed to ensure smooth operations</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Caledonia, New York. This is a Contract to permanent position offering an excellent opportunity to contribute to a growing organization with a strong reputation in its industry. The role involves managing essential accounts payable functions while ensuring accuracy and efficiency in a fast-paced environment.<br><br>Responsibilities:<br>• Provide accounts payable support for multiple business locations, ensuring smooth and accurate processing.<br>• Enter invoices into accounting software, matching purchase orders to receipts, obtaining necessary approvals, and categorizing expenses appropriately.<br>• Perform monthly reconciliations for accounts payable, including reviewing the general ledger and reconciling vendor statements.<br>• Prepare weekly check runs, review payment details with a supervisor, and process checks.<br>• Assist in compiling trial balances and contribute to month-end closing procedures.<br>• Maintain precise records of transactions and vendor communications.<br>• Collaborate with team members to ensure deadlines are met and resolve any discrepancies promptly.<br>• Uphold accuracy and compliance in all financial processes.<br>• Support audits and reporting by providing necessary documentation and insights.<br>• Utilize strong organizational skills to manage multiple priorities effectively.
Greet and direct visitors in a courteous and detail oriented manner. Answer, screen, and forward incoming telephone calls promptly. Manage calendars, schedule meetings, and coordinate appointments. Handle incoming and outgoing mail, packages, and deliveries. Maintain a tidy and welcoming reception area. Assist with data entry, filing, and basic administrative tasks. Support other departments with communications and special projects as needed.
