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4 results for Customer Service Rep in Victor, NY

Sales Support Admin

Rochester, NY
onsite
Temporary / Contract
20.00 - 24.00 USD / Hourly
We are looking for a Sales Support Admin to join a manufacturing team in Rochester, New York. This Long-term Contract position focuses on delivering responsive customer support, handling order-related activities, and serving as a reliable point of contact for incoming inquiries. The ideal candidate is comfortable in a fast-paced call center environment and can manage both communication and administrative tasks with accuracy and professionalism. Responsibilities: • Respond to incoming customer calls and messages with timely, courteous, and solution-focused service. • Enter and update customer orders accurately while ensuring all details are recorded correctly. • Support customers with product, order, and service questions by providing clear and helpful information. • Handle a steady volume of inbound interactions and place outbound follow-up calls when additional communication is needed. • Coordinate with internal teams to resolve customer concerns, order issues, and service-related requests. • Maintain organized records of customer interactions, order activity, and follow-up actions. • Monitor open requests and ensure pending items are addressed in a timely manner. • Assist with sales support administration duties that help maintain smooth daily operations.
2026-07-02T17:30:09Z

Recovery Representative I (Tier II)

Rochester, NY
remote
Temporary / Contract
23.00 - 23.00 USD / Hourly
We are looking for a Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service for both internal partners and external clients in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, protecting company revenue, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate brings a strong customer service mindset, sound judgment, and the ability to work effectively in a fast-paced, compliance-driven environment. Responsibilities: • Investigate returned bank transactions and take timely action to bring each item to resolution while maintaining accurate records. • Communicate with clients, branches, and internal teams to explain recovery steps, answer questions, and recommend suitable service alternatives. • Review product and account details across payroll, tax, benefits, garnishments, retirement, debit card, and related service areas to support informed decisions. • Research client issues, address objections with appropriate guidance, and manage recovery activities through completion to maximize retained revenue. • Update daily payment-related and payroll hold reporting with a high level of accuracy to help prevent penalties and service disruptions. • Assess account standing and approved service usage to reduce financial exposure and support risk-conscious decision-making. • Meet daily call volume expectations and follow established departmental procedures, documentation standards, and compliance practices. • Participate in ongoing learning and apply regulatory requirements, including debt collection standards, during all customer interactions.
2026-06-26T15:23:40Z

Recovery Representative I (Tier II)

Rochester, NY
remote
Temporary / Contract
23.75 - 25.00 USD / Hourly
We are looking for a detail-oriented Recovery Representative I (Tier II) to support payment recovery operations and deliver responsive service to clients and internal teams in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, reducing financial exposure, and guiding customers through available resolution options with professionalism and accuracy. The ideal candidate is comfortable working in a fast-paced, call-driven environment and can balance collections, research, compliance, and customer communication effectively. Responsibilities: • Investigate and resolve returned bank transactions promptly while ensuring records are updated accurately and recovery efforts are completed within established timeframes. • Provide attentive support to internal partners and external customers by explaining resolution steps, addressing questions, and recommending suitable service alternatives when needed. • Research product-related issues across payroll, tax, benefits, direct deposit, garnishments, retirement, and payment services to support sound decisions that protect company revenue. • Manage client concerns and objections with guidance as needed, working cases through completion to maximize recovery results while following departmental standards. • Review daily payment-related reports and apply timely updates to help prevent penalties, service disruptions, or downstream processing issues. • Monitor payroll hold activity, validate account status, and take appropriate action to maintain accuracy and minimize operational risk. • Meet daily call volume expectations and complete case follow-up activities in alignment with departmental procedures and forecasted workload. • Assess client eligibility for available services and determine appropriate next steps based on account standing, risk exposure, and company guidelines. • Participate in ongoing training and apply current regulatory and policy requirements, including fair debt collection practices, in all recovery activities.
2026-07-02T17:30:09Z

Collections Specialist

Victor, NY
onsite
Temporary / Contract
23.00 - 26.00 USD / Hourly
We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Contract position focuses on managing commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping improve cash flow through consistent account resolution. The ideal candidate brings strong communication skills, sound judgment, and a practical understanding of billing and collection procedures. Responsibilities: • Contact commercial and consumer customers to secure payment on overdue accounts through phone, email, and written correspondence • Review aging reports and account histories to prioritize collection efforts and address outstanding balances efficiently • Investigate billing questions, payment discrepancies, and account issues to help move invoices toward resolution • Maintain accurate records of collection activity, customer communications, and payment commitments within internal systems • Work closely with billing, customer service, and finance teams to reconcile account details and resolve disputed charges • Monitor payment arrangements and follow up promptly when commitments are missed or additional action is required • Apply established credit and collection practices to reduce delinquency and support overall cash recovery goals
2026-06-26T15:23:40Z