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4 results for Customer Service Rep in Victor, NY

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary
23.75 - 27.50 USD / Hourly
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing corporate collections, ensuring the resolution of returned bank items, and delivering high-quality customer service to both internal and external stakeholders. The ideal candidate will have a strong background in collections and customer service, with a proactive approach to risk mitigation and revenue recovery. Responsibilities: • Accurately resolve returned bank items in a timely manner, adhering to established policies and procedures. • Provide exceptional customer service to internal teams and external clients, ensuring satisfaction while minimizing company risk. • Educate clients and branches on resolution processes and recommend alternative service options when necessary. • Develop and maintain knowledge of Paychex products and systems to make informed decisions regarding revenue. • Research and address product and service issues, handling objections with mentorship support to recover lost revenue. • Monitor and update daily payment reports and payroll hold reports to ensure accuracy and prevent penalties or service disruptions. • Evaluate client accounts to determine approved services and implement measures to mitigate company risk. • Maintain daily call quotas and comply with departmental policies and procedures. • Participate in ongoing training sessions to enhance skills and remain compliant with regulatory standards. • Ensure adherence to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
2026-03-25T01:54:03Z

Collections Specialist

Rochester, NY
onsite
Temporary
20.00 - 24.00 USD / Hourly
We are looking for a motivated and detail-oriented Collections Specialist to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.
2026-04-17T20:33:45Z

Part-Time Receptionist

Williamson, NY
onsite
Temporary
16.00 - 19.00 USD / Hourly
We are looking for a dedicated Receptionist to join our team in Williamson, New York, on a contract basis. In this role, you will provide essential front-desk support, ensuring smooth communication and efficient handling of inquiries. This position offers an excellent opportunity to contribute to the operations of a non-profit organization. Responsibilities: • Manage a multi-line phone system, ensuring calls are answered promptly and routed to the appropriate departments. • Provide attentive and courteous assistance to visitors and callers, addressing inquiries effectively. • Operate the switchboard system to handle inbound calls across up to 10 lines. • Maintain an organized and welcoming reception area that reflects the organization’s values. • Assist with administrative tasks such as scheduling appointments and maintaining records. • Ensure timely communication between staff, clients, and external stakeholders. • Handle part-time receptionist duties with flexibility and attention to detail. • Support the team with additional clerical responsibilities as needed.
2026-03-27T19:38:46Z

Sr. Payroll/Accounting Analyst

Rochester, NY
onsite
Temporary
42.75 - 49.50 USD / Hourly
We are looking for a highly skilled Sr. Payroll/Accounting Analyst to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in managing payroll operations, supporting compliance efforts, and providing in-depth financial analysis. This position offers a hybrid work environment, requiring in-office presence on Tuesday, Wednesday, and Thursday. Responsibilities: • Process biweekly payroll for two entities, covering approximately 235 employees. • Collaborate with HR to implement and manage changes within the Paylocity system. • Upload 401(k) contributions and ensure timely and accurate processing. • Import and post payroll entries into the General Ledger system. • Calculate and prepare monthly sales commission reports, including tracking prepaid versus expensed commissions. • Generate and distribute detailed commission reports to sales representatives and management. • Develop and manage Paylocity imports for raises, bonuses, and other payroll adjustments. • Conduct labor analysis, comparing budgeted versus actual figures, and provide related reports to managers. • Support the labor budget and raise processes by preparing spreadsheets, summaries, and analyses for various planning cycles. • Ensure payroll compliance, including business licenses, state registrations, and sales tax filings in collaboration with relevant systems and agents.
2026-04-17T00:32:17Z