We are looking for a detail-oriented and proactive Customer Service Representative-Funding (Tier II) to join our team in West Henrietta, New York. This role involves supporting accounts receivable processes, ensuring timely and accurate reporting, and delivering exceptional customer service. As part of a long-term contract position, you will play a key role in maintaining financial accuracy and fostering positive client relationships.<br><br>Responsibilities:<br>• Accurately enter data for invoiced purchases and prepare weekly accounts receivable packets, including reserve analysis.<br>• Monitor and analyze invoice activity to identify discrepancies or potential risks.<br>• Compile and share detailed reports with senior management, ensuring clarity and timeliness.<br>• Collaborate with customers and team members to meet satisfaction goals while adhering to company objectives.<br>• Manage and transmit accounting and payment reports, such as wires, aging reports, and subsidiary financial documents.<br>• Address customer inquiries promptly and professionally to maintain trust and satisfaction.<br>• Offer insights to management by analyzing client activity and providing feedback based on sound business principles.<br>• Ensure all tasks are completed in a timely, organized, and efficient manner to support company policies.<br>• Participate in occasional travel for required training and maintain a strong understanding of company dynamics.<br>• Uphold teamwork and contribute to a positive work environment through effective communication and collaboration.
We are looking for a skilled Recovery Representative I (Tier II) to join our team in Rochester, New York. In this long-term contract role, you will play a critical part in resolving bank returns, addressing client concerns, and ensuring compliance with established policies. The position requires a proactive approach to mitigating risk while delivering exceptional customer service to both internal and external stakeholders.<br><br>Responsibilities:<br>• Accurately resolve bank return items in a timely manner to minimize financial impact.<br>• Deliver outstanding customer service to both internal teams and external clients while adhering to company risk guidelines.<br>• Educate clients and internal departments on resolution processes, offering alternative service options as needed.<br>• Develop and maintain a thorough understanding of Paychex products and systems to make informed decisions related to revenue recovery.<br>• Research and address product and service issues, ensuring client objections are handled professionally and resolved effectively.<br>• Collaborate with mentors to manage daily reports such as payment and payroll hold reports, ensuring accuracy and preventing penalties.<br>• Monitor client accounts to evaluate service eligibility, reducing exposure and risk to the company.<br>• Participate in ongoing training sessions to enhance technical knowledge, compliance awareness, and customer service skills.<br>• Ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act, to maintain compliance.<br>• Implement recovery strategies and guidelines to maximize revenue retention.
<ol><li><strong>Front Desk Management</strong>: Greet and assist visitors, clients, and employees in a friendly and professional manner, ensuring a positive first impression.</li><li><strong>Telephone Operation</strong>: Answer and direct incoming calls, take messages, and provide information as necessary.</li><li><strong>Scheduling and Calendar Management</strong>: Coordinate and manage appointments, meetings, and conference room bookings.</li><li><strong>Administrative Support</strong>: Perform administrative duties, including filing, data entry, and maintaining office supplies inventory.</li><li><strong>Communication Assistance</strong>: Handle correspondence, including emails and memos, as assigned by management.</li><li><strong>Customer Service</strong>: Address inquiries and resolve issues promptly, providing excellent customer service to both internal and external stakeholders.</li><li><strong>Organizational Tasks</strong>: Assist with event planning, document preparation, and other organizational tasks as needed.</li></ol>
We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Rochester, New York. As the first point of contact for our organization, you will play a key role in ensuring smooth communication and providing excellent support to visitors and staff. This position is ideal for someone who thrives in a dynamic environment and enjoys interacting with people.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and attentive atmosphere.<br>• Manage a multi-line phone system, directing calls promptly and accurately.<br>• Handle inbound calls, addressing inquiries or forwarding them to the appropriate departments.<br>• Maintain the reception area, ensuring it is organized and presentable.<br>• Provide administrative support, such as scheduling meetings and managing correspondence.<br>• Monitor and operate office equipment as needed, ensuring functionality.<br>• Assist with basic record-keeping and document organization.<br>• Deliver exceptional customer service to both internal and external stakeholders.<br>• Coordinate with other departments to facilitate seamless communication and operations.
<p>We are looking for a detail-oriented General Office Clerk to join our team in Rochester, New York. This is a seasonal contract position that offers an opportunity to contribute to the efficient operation of our office through a variety of administrative and clerical tasks. The ideal candidate will have excellent organizational skills, a proactive attitude, and the ability to manage multiple responsibilities effectively.</p><p><br></p><p>Responsibilities:</p><p>• Perform document scanning and ensure files are accurately digitized and stored.</p><p>• Organize and maintain physical and electronic files to improve accessibility and efficiency.</p><p>• Enter data into company systems with a high level of accuracy and attention to detail.</p><p>• Provide general back-office support, including handling correspondence and preparing reports.</p><p>• Assist with receptionist duties such as greeting visitors and answering phone calls.</p><p>• Coordinate office supplies inventory and ensure timely replenishment.</p><p>• Conduct routine checks to maintain the cleanliness and organization of office spaces.</p><p>• Collaborate with team members to support overall office operations.</p><p>• Handle incoming and outgoing mail, including sorting and distributing documents.</p><p>• Respond to inquiries and provide information to internal and external stakeholders as needed.</p>
