We are looking for a Customer Service Representative to support customers from our West Henrietta, New York location in a Long-term Contract role. This position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions efficiently. The successful candidate will handle a high volume of interactions, process orders accurately, and contribute to a positive service experience on every contact.<br><br>Responsibilities:<br>• Respond to incoming customer calls professionally and provide timely, accurate assistance.<br>• Enter and update customer orders with close attention to detail and data accuracy.<br>• Handle both inbound and outbound communications to address questions, follow up on requests, and confirm information.<br>• Resolve routine service concerns by identifying customer needs and delivering appropriate solutions.<br>• Document conversations, order details, and service outcomes in the appropriate systems.<br>• Maintain consistent service levels while managing multiple tasks in a call center environment.