We are looking for an experienced Customer Service Representative specializing in funding operations to join our team in West Henrietta, New York. In this long-term contract position, you will play a pivotal role in ensuring the accurate processing of accounts receivable activities and delivering excellent customer support. This role offers an opportunity to collaborate with customers and team members to uphold organizational goals while maintaining a focus on accuracy and efficiency.<br><br>Responsibilities:<br>• Perform accurate data entry for purchased invoices and accounts receivable records.<br>• Prepare and organize weekly reports, including reserve analysis and accounts receivable activity.<br>• Monitor and analyze invoice data to identify inconsistencies or potential risks.<br>• Create and distribute financial reports, such as A/R aging and subsidiary reports, to senior management.<br>• Respond promptly and professionally to customer inquiries, ensuring satisfaction and resolution.<br>• Collaborate with customers and team members to align with organizational goals and maintain service standards.<br>• Process and transmit accounting and payment reports, including wires and ACH transfers, in a timely manner.<br>• Provide feedback to management regarding client business activities based on sound business principles.<br>• Ensure all tasks are completed efficiently and in compliance with company policies and procedures.<br>• Participate in occasional travel for required training sessions.
We are looking for a dedicated and detail-oriented S125 Service Associate to provide exceptional customer service support for Paychex products within the Client Service Center. In this long-term contract position, you will handle customer inquiries, resolve claims, and educate participants and administrators on policies and procedures. This role is based in Rochester, New York, and offers an excellent opportunity to develop expertise in employee benefits and insurance-related services.<br><br>Responsibilities:<br>• Respond to inbound calls from participants and plan administrators, addressing inquiries and resolving issues promptly.<br>• Educate clients and participants on S125 products, Paychex policies, and regulatory guidelines to ensure a clear understanding.<br>• Escalate complex tasks or documentation to appropriate teams for further resolution and follow-up.<br>• Maintain accurate documentation of all interactions and perform data entry with precision.<br>• Utilize multiple software systems, including Salesforce and Adobe Flex, to manage client information and workflow.<br>• Develop and sustain a foundational knowledge of Paychex products and services to provide informed support.<br>• Prioritize and organize tasks effectively to meet service deadlines and client expectations.<br>• Research and troubleshoot customer concerns to deliver effective solutions.<br>• Ensure compliance with company policies and IRS regulations during all customer interactions.<br>• Support the team in maintaining high standards of customer satisfaction and service quality.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. In this role, you will handle critical customer service tasks while focusing on resolving returned banking items and protecting company assets. This is a long-term contract position that offers the opportunity to work in a collaborative environment and develop expertise in financial recovery processes.<br><br>Responsibilities:<br>• Investigate and resolve returned banking items in a timely and accurate manner.<br>• Deliver exceptional customer service to both internal and external clients, ensuring risk mitigation for the company.<br>• Provide guidance and education to branches and product teams on resolution processes and alternative service options.<br>• Develop and maintain a solid understanding of company products, including Taxpay, Direct Deposit, Readychex, Garnishments, 401(k), Workers' Compensation, Health and Benefits, and National Health systems.<br>• Research and address product and service-related issues raised by clients and field representatives.<br>• Collaborate with mentors to manage daily payment reports and payroll hold reports, ensuring timely updates to prevent penalties or service disruptions.<br>• Handle client objections effectively and work toward recovering lost revenue in compliance with established standards.<br>• Evaluate client accounts to determine approved services, reducing company exposure to risk.<br>• Participate in ongoing training programs to enhance knowledge and ensure compliance with the Fair Debt Collections Practices Act and other regulations.<br>• Maintain adherence to department policies and procedures while meeting daily call requirements.
We are looking for a dedicated Recovery Representative I (Tier II) to join our team in Rochester, New York. This is a long-term contract position offering a hybrid work schedule, combining in-office and remote work. The role focuses on delivering exceptional customer service, resolving financial discrepancies, and ensuring compliance with regulatory standards while minimizing risk to the organization.<br><br>Responsibilities:<br>• Resolve returned items from banks promptly and accurately, ensuring quality service for both internal and external clients.<br>• Educate clients, branches, and product teams on resolution processes, offering alternative service options when applicable.<br>• Develop and maintain a working knowledge of Paychex products and systems, including Taxpay, Direct Deposit, Readychex, Garnishments, 401k, Workers Compensation, Health Benefits, and Debit Card Advantage.<br>• Research and address product or service issues raised by clients and field teams, managing objections and recovering lost revenue.<br>• Collaborate with mentors to handle daily payment and payroll hold reports, ensuring timely and accurate updates to prevent penalties or service disruptions.<br>• Meet daily call requirements as forecasted to maintain service standards.<br>• Evaluate client accounts to determine their eligibility for services and mitigate organizational risks.<br>• Follow department policies and procedures to ensure compliance with company standards.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to the Fair Debt Collections Practices Act and other relevant regulatory requirements.
We are looking for a dedicated Recovery Representative to join our Accounts Receivable team in Rochester, New York. In this role, you will focus on resolving past-due invoices in a timely and accurate manner, balancing exceptional customer service with effective collections. This is a long-term contract position that plays a critical role in mitigating financial risk while fostering positive client relationships.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies and disputes to ensure accurate financial outcomes.<br>• Provide attentive customer service to both internal and external clients, addressing concerns and offering solutions.<br>• Utilize knowledge of company products and systems to make informed revenue-related decisions.<br>• Research and analyze customer accounts to support decision-making and problem resolution.<br>• Collaborate with mentors and resources to recover outstanding receivables and minimize financial exposure.<br>• Apply established standards and guidelines to navigate complex billing scenarios and disputes.<br>• Participate in ongoing training sessions to enhance skills and stay updated on industry practices.<br>• Adhere to department policies and procedures to maintain operational consistency.<br>• Contribute to a positive team culture by supporting colleagues and upholding performance standards.
We are looking for a dedicated Recovery Representative - Accounts Receivable (Tier II) to join our team on a long-term contract basis in Rochester, New York. This role focuses on resolving past-due invoices efficiently, providing outstanding customer service, and minimizing financial risk for the organization. The ideal candidate will play a key role in addressing billing disputes, educating clients about resolution processes, and supporting revenue recovery efforts.<br><br>Responsibilities:<br>• Resolve overdue invoices promptly while adhering to company standards and guidelines.<br>• Provide exceptional customer service to both internal and external clients, ensuring concerns are addressed professionally.<br>• Investigate and analyze customer accounts to identify issues and facilitate effective problem-solving.<br>• Collaborate with mentors and utilize available resources to handle client disputes and optimize revenue recovery.<br>• Maintain thorough knowledge of company products and systems to make informed financial decisions.<br>• Balance customer retention with effective collections to mitigate financial exposure.<br>• Research billing and service concerns raised by clients or external partners, offering timely resolutions.<br>• Participate in regular training sessions to enhance industry knowledge and skill development.<br>• Ensure compliance with departmental policies and procedures while performing daily tasks.<br>• Promote a positive team culture and contribute to the overall success of the department.
We are looking for an experienced Medical Billing Specialist to join our team in Rochester, New York. This Contract-to-Permanent position offers an exciting opportunity to contribute to a dynamic healthcare environment by managing billing operations and ensuring accurate claim processing. The ideal candidate will bring expertise in accounting software systems and a strong understanding of medical billing procedures.<br><br>Responsibilities:<br>• Process and submit claims to insurance providers efficiently and accurately.<br>• Manage accounts receivable and oversee collection procedures to ensure timely payments.<br>• Utilize accounting software systems and tools, including IBM AS/400, Medisoft, and Epic, to handle billing operations.<br>• Review and resolve claim appeals, ensuring compliance with healthcare regulations.<br>• Maintain and update patient billing records within electronic health record (EHR) systems.<br>• Collaborate with internal teams to address billing discrepancies and improve workflows.<br>• Monitor and analyze billing trends to identify areas for process optimization.<br>• Handle billing inquiries and provide exceptional customer service to patients and insurance representatives.<br>• Generate and present financial reports related to billing and collections.<br>• Stay informed about industry changes and updates to medical billing and coding practices.
<p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
We are looking for a detail-oriented General Office Clerk to join our team in Rochester, New York. This long-term contract position offers an opportunity to contribute to the efficient operation of our office through a variety of administrative and clerical tasks. The ideal candidate will have excellent organizational skills, a proactive attitude, and the ability to manage multiple responsibilities effectively.<br><br>Responsibilities:<br>• Perform document scanning and ensure files are accurately digitized and stored.<br>• Organize and maintain physical and electronic files to improve accessibility and efficiency.<br>• Enter data into company systems with a high level of accuracy and attention to detail.<br>• Provide general back-office support, including handling correspondence and preparing reports.<br>• Assist with receptionist duties such as greeting visitors and answering phone calls.<br>• Coordinate office supplies inventory and ensure timely replenishment.<br>• Conduct routine checks to maintain the cleanliness and organization of office spaces.<br>• Collaborate with team members to support overall office operations.<br>• Handle incoming and outgoing mail, including sorting and distributing documents.<br>• Respond to inquiries and provide information to internal and external stakeholders as needed.
