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4 results for Customer Service Rep in Victor, NY
- Victor, NY
- onsite
- Temporary / Contract
- 17.4135 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support daily customer interactions for a Long-term Contract position based in Victor, New York. In this role, you will handle incoming inquiries, provide timely assistance, and ensure accurate information is captured during each customer exchange. The ideal candidate is comfortable working in a call center environment, communicates clearly, and maintains a strong focus on service quality and efficiency.<br><br>Responsibilities:<br>• Respond to inbound customer calls with professionalism and provide helpful, solution-focused support.<br>• Assist customers with order entry and updates while ensuring all details are recorded accurately.<br>• Handle service-related questions and follow through to resolution in a timely manner.<br>• Make outbound calls when needed to gather information, confirm requests, or provide status updates.<br>• Enter customer and transaction data into internal systems with a high level of accuracy.<br>• Address a variety of customer concerns while maintaining a courteous and positive experience.<br>• Document call activity, customer needs, and outcomes thoroughly for tracking and follow-up.<br>• Work collaboratively with team members to meet service expectations and maintain efficient call flow.
- 2026-11-03T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a Customer Service Representative to support a busy food and food processing operation in New York. This Contract position is ideal for someone who enjoys helping customers, managing orders accurately, and providing detail-oriented support over the phone. The person in this role will serve as a key point of contact for inbound inquiries while ensuring a smooth and positive customer experience.<br><br>Responsibilities:<br>• Handle incoming customer calls with care, providing timely answers and resolving routine questions or concerns.<br>• Enter customer orders accurately into company systems and confirm details to help prevent processing errors.<br>• Support day-to-day call center activities by responding to service requests and maintaining a courteous, solution-focused approach.<br>• Make outbound calls when needed to clarify order information, follow up on customer requests, or provide updates.<br>• Document customer interactions clearly so order activity, service issues, and next steps are properly recorded.<br>• Coordinate with internal teams to address customer needs efficiently and help keep order fulfillment on track.
- 2026-10-29T00:00:00Z
- Victor, NY
- onsite
- Temporary / Contract
- 25 - 26.5 USD / Hourly
- <p>Our client is seeking a Bilingual Customer Service Representative (Spanish/English) for an immediate opportunity. This is a contract position with strong potential to become permanent based on performance and business needs. The ideal candidate is customer-focused, professional, and able to communicate clearly and confidently in both Spanish and English.</p><p>Key Responsibilities:</p><ul><li>Provide exceptional customer service to clients and customers in both Spanish and English</li><li>Respond to incoming calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to products, services, orders, billing, or account information</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Document customer interactions accurately in the system</li><li>Escalate complex issues to the appropriate department when needed</li><li>Maintain knowledge of company policies, procedures, and service offerings</li></ul><p><br></p>
- 2026-10-28T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Service Specialist to provide responsive support for customer and product-related inquiries within a corporate partnerships environment. This contract position focuses on delivering timely service across multiple offerings, maintaining accurate records, and helping ensure issues are resolved within established service expectations. The ideal candidate brings strong communication skills, comfort in a fast-paced call environment, and a proactive approach to improving the customer experience.<br><br>Responsibilities:<br>• Provide attentive support for customer questions and service needs across several partnership-related products and programs.<br>• Track open requests closely and take timely action to bring items to resolution within defined service commitments.<br>• Build working knowledge of assigned products, service guidelines, and relevant industry practices to support accurate responses.<br>• Record customer interactions, updates, and outcomes thoroughly to maintain complete and reliable documentation.<br>• Use business systems and software tools effectively to manage case activity, enter data, and support daily operations.<br>• Identify workflow gaps or recurring service challenges and collaborate with leadership on practical improvements.<br>• Assist team members by sharing guidance, answering questions, and promoting consistent service standards.<br>• Manage high-volume inbound and outbound communication while maintaining organization, quality, and attention to detail.
- 2026-11-05T00:00:00Z