We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Troubleshoot connectivity issues and provide clear solutions to clients.<br>• Assist customers in navigating multiple browsers and platforms to resolve technical challenges.<br>• Ensure customer success by addressing concerns and resolving issues efficiently.<br>• Maintain detailed records of customer interactions and follow-ups to ensure resolution.<br>• Collaborate with internal teams to improve service delivery and customer satisfaction.<br>• Handle high-volume call center interactions while maintaining a positive and helpful demeanor.<br>• Provide guidance and support to customers regarding company products and services.<br>• Continuously update knowledge of company offerings to deliver accurate information to clients.
<p>We are looking for a Cable Technician to support structured cabling and network device installation for a Contract position based in Northridge, California. This role focuses on hands-on field work, including cable installation, termination, testing, and equipment support in an active technical environment. The ideal candidate brings practical experience with low-voltage cabling and can work effectively with a lead technician to complete projects accurately and on schedule. (Pay Range - $25-$28 per hour)</p><p><br></p><p>Responsibilities:</p><p>• Install CAT6 cabling by routing lines through designated pathways and completing clean, organized runs.</p><p>• Terminate network cables and verify connections meet quality and performance standards.</p><p>• Test installed cabling, identify faults, and confirm each line is properly labeled for documentation and future support.</p><p>• Assist with the installation and activation of wireless access points and associated network hardware.</p><p>• Support setup activities involving patch panels, switches, and other IT infrastructure components.</p><p>• Partner with the lead technician on-site to complete assigned tasks efficiently and safely.</p><p>• Use hand tools and power tools to perform cabling work in accordance with site requirements and industry practices.</p>