We are looking for a creative and self-directed Social Media Specialist to support a non-profit organization in Chatsworth, California. This Long-term Contract position is ideal for someone who can confidently lead day-to-day social media efforts, develop compelling digital content, and identify timely opportunities to strengthen audience engagement. The role blends hands-on channel management with visual content creation, making it a strong fit for a candidate who is both strategic and execution-focused.<br><br>Responsibilities:<br>• Lead the organization’s social media presence by planning, publishing, and optimizing content across owned digital platforms.<br>• Create visually appealing graphics and social posts using Canva to support campaigns, storytelling, and community outreach initiatives.<br>• Build and maintain a content calendar that aligns messaging with organizational priorities, events, and engagement goals.<br>• Monitor platform performance and audience interaction through tools such as Sprout Social, using insights to improve reach and effectiveness.<br>• Research emerging social media trends, platform updates, and content formats to keep the organization’s online presence current and relevant.<br>• Partner with internal stakeholders to translate program updates, announcements, and campaigns into clear, audience-focused social content.<br>• Manage the full social media workflow independently, from concept development through posting, community engagement, and performance review.
We are looking for a dedicated Client Services Specialist to join our team in Santa Barbara, California. In this role, you will be responsible for ensuring exceptional customer experiences through effective communication and problem-solving. This is a long-term contract position that offers the opportunity to make a meaningful impact by assisting clients with their needs and concerns.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.<br>• Troubleshoot connectivity issues and provide clear solutions to clients.<br>• Assist customers in navigating multiple browsers and platforms to resolve technical challenges.<br>• Ensure customer success by addressing concerns and resolving issues efficiently.<br>• Maintain detailed records of customer interactions and follow-ups to ensure resolution.<br>• Collaborate with internal teams to improve service delivery and customer satisfaction.<br>• Handle high-volume call center interactions while maintaining a positive and helpful demeanor.<br>• Provide guidance and support to customers regarding company products and services.<br>• Continuously update knowledge of company offerings to deliver accurate information to clients.