<p>South Dayton area company is looking for a Customer Service Representative to join their team! The Customer Service representative will be responsible for processing customer orders, assisting with billing, completing data entry of invoices, maintaining inventory, assisting with shipping & receiving and supporting other clerical duties as needed. This is a contract-to-hire opportunity working full-time hours. </p>
We are looking for a Customer Service Representative to support customers from our Ohio location in a fast-paced service environment. This contract opportunity is ideal for someone who communicates clearly, stays organized, and enjoys helping customers by phone and email. The person in this role will manage customer inquiries, complete order-related updates, and maintain accurate records while delivering attentive service during every interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls and provide timely, courteous assistance for questions, requests, and service needs.<br>• Place outbound calls as needed to follow up on customer issues, confirm details, or provide updates on open items.<br>• Process orders and enter customer information accurately into internal systems to support smooth daily operations.<br>• Coordinate appointment scheduling and make adjustments when needed to meet customer and business requirements.<br>• Handle email communication with customers in a clear, attentive, and service-focused manner.<br>• Maintain organized and accurate records through consistent data entry and documentation of customer interactions.<br>• Use Microsoft Word and Excel to track information, update documents, and support reporting or administrative tasks.<br>• Work closely with internal teams to resolve issues efficiently and ensure a positive customer experience.
We are looking for a Customer Service Representative to support patient service coordination and delivery scheduling in Cincinnati, Ohio. This contract position with the potential to become permanent focuses on providing responsive communication to hospital discharge planners and patients while helping ensure orders and coverage details are handled accurately. The ideal candidate is comfortable managing inbound and outbound calls, completing order entry, and confirming insurance information in a fast-paced service environment.<br><br>Responsibilities:<br>• Coordinate with hospital discharge planners and, when needed, patients to arrange service and delivery details.<br>• Schedule deliveries to hospital representatives and help ensure timing and information are communicated clearly.<br>• Enter orders accurately and maintain complete service records in the appropriate system.<br>• Review patient benefit information to confirm referrals are ready for processing and free of issues.<br>• Verify insurance coverage through online resources and contact insurance carriers directly when additional clarification is required.<br>• Handle inbound calls professionally and place outbound calls to gather missing details or provide updates.<br>• Support day-to-day customer service activities by addressing questions, resolving routine issues, and assisting with administrative tasks as needed.
<p>Are you a dynamic leader with a passion for customer satisfaction and team development? Our organization is seeking a motivated Call Center Customer Service Manager to oversee daily operations, drive performance, and cultivate a positive work environment in our fast-paced call center.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead and inspire a team of customer service agents to deliver outstanding service across all channels.</li><li>Monitor and analyze key performance metrics, implementing strategies to improve customer experience and operational efficiency.</li><li>Provide ongoing coaching, training, and feedback to support staff development and ensure high performance.</li><li>Handle escalated customer issues, ensuring swift and effective resolution.</li><li>Manage scheduling, resource allocation, and workforce planning to maintain optimal coverage.</li><li>Collaborate cross-functionally with other departments to identify opportunities for process improvements.</li><li>Report regularly to senior leadership on department achievements, challenges, and plans for continuous improvement.</li></ul><p><br></p>
<p>We are looking for a dependable Eligibility Specialist to join a customer support team in Vandalia, Ohio in a contract-to-permanent capacity. This position focuses on maintaining accurate member records, supporting enrollment-related activities, and providing responsive service through phone and email communication. The ideal candidate is organized, comfortable handling administrative tasks, and able to manage a steady workflow in a weekday office setting.</p><p><br></p><p>Responsibilities:</p><p>• Enter and update member information in the designated portal while verifying accuracy and confirming successful submission of records.</p><p>• Process enrollment-related transactions and maintain eligibility records to support timely and accurate member services.</p><p>• Communicate with vendors and external representatives as needed to resolve routine questions and support service-related follow-up.</p><p>• Prepare, review, and distribute reports that help track operational activity and support day-to-day team needs.</p><p>• Scan, organize, and index documents so files remain accessible, accurate, and properly maintained.</p><p>• Sort and distribute incoming mail and related materials to ensure timely handling of correspondence.</p><p>• Respond to inbound inquiries and email messages with clear, service-focused communication.</p><p>• Support additional order entry, scheduling, and administrative tasks required to keep daily operations running smoothly.</p>