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152 results for Tech Support Manager in Usa
- Fort Washington, PA
- onsite
- Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization.<br><br>Responsibilities:<br>• Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations.<br>• Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner.<br>• Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts.<br>• Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently.<br>• Prepare and configure end-user devices for deployment, ensuring systems are ready for business use.<br>• Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early.<br>• Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems.<br>• Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
- 2026-10-15T00:00:00Z
- Century City, CA
- onsite
- Temporary / Contract
- 34 - 36 USD / Hourly
- <p>Email: valerie.montoya@rht.(com) for immediate consideration!</p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging, and troubleshooting O365, MAC equipment along with Windows equipment and more.</p><p><br></p><p><em>Hours: 10am -7pm (PST)</em></p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, AD/Entra ID</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM endpoint management </li><li>L3 Ticketing</li><li>Audio/Visual Set up/Troubleshooting</li><li>MFA</li></ul>
- 2026-11-07T00:00:00Z
- Los Angeles, CA
- onsite
- Temporary / Contract
- 30 - 37 USD / Hourly
- <p>Robert Half is seeking a highly motivated and customer-focused Service Desk Specialist to provide advanced technical support in a fast-paced enterprise environment. This role will be responsible for supporting Microsoft 365, macOS and Windows environments, mobile devices, and enterprise applications while delivering exceptional service to end users, including executive-level personnel.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 2 technical support to end users via phone, email, chat, and in-person interactions, resolving escalated service requests and incidents.</li><li>Deliver high-touch, white-glove IT support for executives and VIP users, ensuring timely issue resolution and exceptional customer service.</li><li>Troubleshoot hardware, software, operating system, and application issues across Windows and macOS environments.</li><li>Administer user accounts, permissions, and access requests within Microsoft 365, Active Directory, and various SaaS platforms.</li><li>Support and manage mobile devices, including device setup, configuration, troubleshooting, and MDM/JAMF administration.</li><li>Configure, deploy, and maintain laptops, desktops, and peripheral devices to support end-user productivity.</li><li>Utilize ServiceNow and other ITSM tools to document, track, and manage incidents, requests, and service delivery metrics.</li><li>Assist with endpoint management, security initiatives, access controls, and MFA-related support activities.</li></ul>
- 2026-11-07T00:00:00Z
- Enola, PA
- remote
- Permanent / Full Time
- 130000 - 150000 USD / Yearly
- We are looking for a Software Engineering Manager to guide Salesforce solution delivery while staying actively involved in development work. This position partners with cross-functional teams in Enola, Pennsylvania to create secure, scalable, and high-performing applications that support business goals. The role blends technical leadership, architectural oversight, and team development to ensure reliable enterprise integrations and strong engineering practices.<br><br>Responsibilities:<br>• Lead the design, build, and ongoing enhancement of Salesforce applications using Apex, Lightning Web Components, Visualforce, and related platform tools while contributing directly to code delivery.<br>• Direct technical strategy for Salesforce initiatives by evaluating architecture choices and aligning scalability, security, and performance with organizational priorities.<br>• Provide hands-on leadership across the full software lifecycle, including solution design, development, testing, release coordination, and production support.<br>• Coach and develop engineers through regular feedback, code reviews, and practical guidance that strengthens technical quality and team accountability.<br>• Oversee integration design and support data exchange between Salesforce and connected enterprise systems to maintain consistency and operational reliability.<br>• Work closely with product owners, analysts, administrators, and business stakeholders to turn strategic objectives into effective technical solutions.<br>• Support Agile execution by contributing to sprint planning, backlog refinement, estimation, and delivery tracking for Salesforce development work.<br>• Uphold coding standards, security expectations, and data governance practices across all implementations and releases.<br>• Manage CI/CD activities and coordinate deployments across development, testing, and production environments.<br>• Investigate complex platform issues, improve system performance, and stay current with Salesforce advancements such as Financial Services Cloud, Data 360, and MuleSoft to drive continuous improvement.
- 2026-11-03T00:00:00Z
- West Valley City, UT
- onsite
- Permanent / Full Time
- 160000 - 175000 USD / Yearly
- <p>We are looking for an accomplished Software Engineering Manager to lead engineering efforts. This position will guide software engineering and quality assurance teams in creating dependable, secure, and scalable solutions that support critical business operations. The ideal candidate brings strong people leadership, sound technical judgment, and a commitment to modern development practices that improve delivery and product quality.</p><p><br></p><p>Responsibilities:</p><p>• Guide the technical direction of software initiatives by working closely with product and architecture partners to shape resilient, secure, and scalable solutions.</p><p>• Lead and develop software engineers and QA team members, fostering accountability, collaboration, and continuous growth across the organization.</p><p>• Oversee delivery planning for multiple active projects, balancing priorities, mitigating risks, and managing team capacity to achieve consistent results.</p><p>• Strengthen engineering execution by promoting contemporary development methods, including automation and AI-supported tools in daily workflows.</p><p>• Establish and uphold expectations for coding standards, test coverage, application security, and overall system reliability.</p><p>• Partner with DevOps, product management, architecture, and business stakeholders to ensure technical work supports broader organizational goals.</p><p>• Support informed technical decisions by contributing to solution design discussions and helping teams navigate complex implementation challenges..</p>
- 2026-11-09T00:00:00Z
- Kingston, NY
- onsite
- Permanent / Full Time
- 128544 - 192816 USD / Yearly
- We are looking for a Software Engineering Manager to lead a high-performing development team in Kingston, New York. This role combines people leadership, technical direction, and delivery oversight to build secure, reliable software solutions that support organizational goals. The ideal candidate will guide engineering practices, collaborate across business and technical teams, and help shape a scalable roadmap for digital platforms in a regulated environment.<br><br>Responsibilities:<br>• Direct and support a team of software engineers by providing coaching, feedback, and opportunities for technical growth.<br>• Oversee software delivery from initial planning and requirements definition through release, maintenance, and ongoing improvements.<br>• Guide the architecture, design, and implementation of applications built with Microsoft technologies, modern JavaScript frameworks, and relational database platforms.<br>• Work closely with business partners, security teams, compliance stakeholders, operations staff, and analysts to deliver solutions aligned with user needs and regulatory expectations.<br>• Establish and reinforce engineering disciplines such as peer code review, automated test coverage, continuous integration and deployment, and secure development practices.<br>• Help define and prioritize a technology roadmap for customer-facing and internal delivery platforms in partnership with leadership committees and business stakeholders.<br>• Drive iterative delivery methods that produce usable software on a continuous basis while improving transparency and execution predictability.<br>• Promote strong technical documentation, production readiness, and dependable system performance within a high-trust financial services setting.<br>• Contribute to architectural standards, governance practices, and reusable design approaches while mentoring engineers in sound technical decision-making.
- 2026-10-20T00:00:00Z
- Eden Prairie, MN
- onsite
- Temporary to Hire
- 47.5 - 55 USD / Hourly
- <p>We are looking for a Software Engineering Manager to lead a product-focused engineering team. This contract opportunity with potential for a permanent role is ideal for a leader who can guide technical delivery, strengthen platform stability, and partner across product, architecture, security, data, quality, and operations to support business goals. The role combines people leadership, Agile execution, and operational oversight to help deliver dependable, scalable software solutions.</p><p><br></p><p>Responsibilities:</p><p>• Lead the engineering team through Agile ceremonies and delivery planning, ensuring work is organized, prioritized, and executed effectively.</p><p>• Develop team capability by providing coaching, feedback, and support that helps engineers grow in both technical and workplace areas.</p><p>• Build a collaborative and accountable team environment focused on quality, continuous improvement, and strong execution.</p><p>• Work closely with product and architecture partners to shape technical plans and translate business priorities into actionable engineering initiatives.</p><p>• Guide the adoption of modern development practices, including CI/CD pipelines, automated testing, and disciplined software delivery methods.</p><p>• Oversee software release activities by confirming appropriate testing, deployment controls, and validation steps are in place.</p><p>• Monitor application and platform performance in production, addressing recurring issues and improving reliability, scalability, and operational health.</p><p>• Coordinate with cross-functional teams and stakeholders to manage dependencies, communicate progress, and align on milestones, risks, and outcomes.</p><p>• Use delivery and operational metrics to improve team effectiveness, software quality, and service dependability.</p><p>• Lead escalated support and incident response efforts to ensure timely resolution and clear communication during production events.</p>
- 2026-11-02T00:00:00Z
- Union, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>paid time off</li></ul><p><br></p><p>We are seeking an experienced <strong>Customer Service Manager</strong> with <strong>5+ years of customer service leadership experience</strong> to oversee daily customer support operations, drive service excellence, and lead a high-performing team. The ideal candidate will have a proven track record of improving customer satisfaction, resolving complex issues, and building strong relationships with both customers and internal stakeholders. Experience in a <strong>manufacturing or industrial environment is strongly preferred</strong>.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead, coach, and develop a customer service team to ensure exceptional customer support.</li><li>Manage daily customer service operations, including order management, issue resolution, and customer communications.</li><li>Monitor customer satisfaction metrics and implement process improvements to enhance the customer experience.</li><li>Collaborate with sales, operations, production, logistics, and other departments to ensure timely delivery and resolution of customer concerns.</li><li>Handle escalated customer issues and provide effective solutions.</li><li>Develop and maintain service policies, procedures, and performance standards.</li></ul><p><br></p>
- 2026-10-26T00:00:00Z
- Sarasota, FL
- onsite
- Permanent / Full Time
- 70000 - 90000 USD / Yearly
- <p>We are looking for an experienced Customer Service Manager to lead a small, high-performing service team. This is a hands-on leadership role for someone who can balance team oversight with direct account support while helping deliver a strong customer experience for a manufacturer of physical products. The ideal candidate brings strong leadership experience, sound judgment, and the ability to use reporting tools and Excel-based analysis to improve service quality and team effectiveness.</p><p><br></p><p>Responsibilities:</p><p>• Lead and coach the customer service team, providing day-to-day guidance, performance support, and ongoing development.</p><p>• Manage key customer accounts directly while serving as a senior point of contact for complex service needs and order-related questions.</p><p>• Oversee order flow and service activity to help ensure accurate, timely processing and a consistent customer experience.</p><p>• Review reports and export data for analysis, using business insights to monitor performance, identify trends, and support decision-making.</p><p>• Partner with internal departments to resolve customer issues, coordinate priorities, and maintain smooth communication across the business.</p><p>• Support brand visibility and customer relationships through participation in trade shows and in-person client interactions when needed.</p><p>• Help train team members on processes, systems, and service expectations, including tools such as Salesforce, Rootstock, and Microsoft Office.</p><p>• Contribute as a working manager in a hybrid environment, combining leadership responsibilities with direct involvement in daily customer service operations.</p><p><br></p><p>This is a permanent opportunity that will pay up to $90,000 depending upon experience. Please apply to Jane Gearhart if interested! </p>
- 2026-11-10T00:00:00Z
- Franklin Park, NJ
- onsite
- Permanent / Full Time
- 75000 - 950000 USD / Yearly
- <p>benefits:</p><ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul><p>Responsibilities</p><ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul><p><br></p>
- 2026-10-23T00:00:00Z
- Fayetteville, AR
- onsite
- Temporary to Hire
- 20 - 25 USD / Hourly
- # Customer Experience Manager - Property & Casualty Insurance<br><br>## Job Description<br><br>We are seeking a motivated, highly organized Customer Experience Manager to join a growing insurance agency. This position offers a unique opportunity for a licensed insurance professional who enjoys building client relationships, improving processes, and taking ownership of daily operations.<br><br>Working closely with agency leadership and a high-performing insurance producer, this individual will play an important role in delivering exceptional customer service, managing administrative responsibilities, and supporting the continued growth of the business.<br><br>The ideal candidate is proactive, detail-oriented, and capable of balancing customer needs with operational priorities. This is an opportunity for someone who wants to grow alongside an expanding agency and take on increasing responsibility over time.<br><br>## Key Responsibilities<br><br>- Deliver exceptional customer service to new and existing policyholders, serving as a trusted resource for insurance-related questions and needs.<br>- Manage policy servicing activities, including renewals, endorsements, coverage changes, billing inquiries, and documentation.<br>- Provide administrative and operational support to a high-performing insurance producer, helping streamline daily activities and improve productivity.<br>- Coordinate client communications, follow-ups, appointments, and outstanding service requests.<br>- Assist with new business processing, applications, quotes, and coordination with insurance carriers.<br>- Proactively identify opportunities to improve customer satisfaction, retention, and overall service delivery.<br>- Manage client records, documentation, and workflows within agency management systems.<br>- Handle escalated customer concerns with professionalism and a solutions-oriented approach.<br>- Help establish and improve administrative processes that support agency efficiency and continued growth.<br>- Collaborate with agency leadership to identify operational needs and take on additional responsibilities as the business expands.<br><br>## Qualifications<br><br>## Active Property & Casualty Insurance License required.<br>- Previous experience in insurance customer service, account management, or agency operations preferred.<br>- Strong understanding of insurance policies, coverage options, and servicing procedures.<br>- Exceptional organizational skills with the ability to manage competing priorities.<br>- Strong written and verbal communication skills.<br>- Demonstrated ability to take initiative, solve problems, and work independently.<br>- High attention to detail and commitment to delivering an excellent customer experience.<br>- Proficiency with Microsoft Office and insurance agency management systems preferred.<br>- Experience supporting a high-volume insurance producer or growing agency is a plus.<br><br>## What Makes Someone Successful in This Role?<br><br>The ideal candidate is someone who enjoys being a dependable resource for both clients and colleagues. They anticipate needs, take ownership of responsibilities, and find satisfaction in keeping operations organized and running smoothly.<br><br>This individual should be comfortable wearing multiple hats, adapting to changing priorities, and contributing ideas that help the agency operate more effectively.<br><br>Most importantly, we are looking for someone interested in building a long-term career with an organization where their contributions can grow alongside the business.
- 2026-11-09T00:00:00Z
- Pasadena, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We're seeking a hands-on <strong>IT Support Administrator</strong> to provide onsite technical support across multiple locations throughout the San Gabriel Valley and Northeast Los Angeles area. This role is ideal for someone who enjoys working directly with end users, troubleshooting technical issues, and supporting day-to-day IT operations across a multi-site environment.</p><p><br></p><p>Responsibilities</p><ul><li>Provide onsite technical support for users across multiple locations.</li><li>Install, configure, deploy, upgrade, and troubleshoot desktops, laptops, printers, mobile devices, and phones.</li><li>Respond to and resolve end-user support requests.</li><li>Troubleshoot hardware, software, network connectivity, and access issues.</li><li>Ensure reliable connectivity for workstations and peripheral devices.</li><li>Monitor, analyze, and resolve technical issues to minimize downtime.</li><li>Support workstation deployments, equipment rollouts, onboarding, and site technology projects.</li><li>Deliver exceptional customer service while partnering with IT team members and business users.</li></ul><p><br></p>
- 2026-11-14T00:00:00Z
- Newark, DE
- onsite
- Temporary / Contract
- 32 - 32 USD / Hourly
- We are looking for a detail-oriented Trade Support Analyst to join a Contract opportunity in Newark, Delaware. This position supports confidentiality agreement review, negotiation coordination, and controlled distribution of sensitive credit information for secondary trading activity. The role works closely with legal, sales, trading, compliance, and research partners, making strong organization, communication, and multitasking skills essential. This is a fully onsite position suited for someone who can manage competing priorities with accuracy and sound judgment.<br><br>Responsibilities:<br>• Coordinate the drafting, review, and execution of confidentiality agreements with external counterparties involved in loan and claims trading activity.<br>• Partner with legal, sales, and trading stakeholders to track agreement progress, resolve open items, and support negotiation follow-up.<br>• Respond to internal and external questions regarding document status, required terms, and next steps in the agreement lifecycle.<br>• Prepare and organize materials for approved client distribution in accordance with executed agreements and internal control standards.<br>• Maintain and update virtual data rooms, including document posting, access management, and due diligence support.<br>• Review sensitive information before release to confirm alignment with internal information barriers and confidentiality requirements.<br>• Work with compliance, legal, research, and trading teams to escalate issues and ensure proper handling of restricted information.<br>• Manage multiple time-sensitive tasks simultaneously while maintaining accurate records and high attention to detail.
- 2026-10-29T00:00:00Z
- Kettering, OH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a PC Technician to support a large-scale device refresh initiative. This contract opportunity with potential for a permanent role is ideal for someone who enjoys hands-on technical work, organized deployment activity, and solving workstation issues in a fast-paced environment. The position will focus on preparing, upgrading, and deploying devices across multiple facilities while helping ensure staff have properly configured equipment for daily operations.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and install workstation setups at assigned facilities, ensuring each area is ready for device deployment and end-user use.</p><p>• Upgrade existing computers from Windows 10 to Windows 11 and perform imaging tasks for legacy hardware that will remain in service.</p><p>• Replace or redeploy non-clinical equipment based on provided asset guidance, including determining which devices should be retained, reassigned, or removed from use.</p><p>• Configure clinical workstations and laptops as thin clients by installing IGEL and supporting desktop virtualization standards across applicable devices.</p><p>• Apply accurate device naming conventions and verify asset information so equipment is properly identified within organizational systems.</p><p>• Assist with basic peripheral connectivity such as monitors, keyboards, mice, and other plug-and-play components during workstation deployment.</p><p>• Evaluate hardware placement needs and make practical recommendations on where older and newer devices should be allocated between clinical and non-clinical environments.</p><p>• Support daily rollout coordination by reviewing upcoming device schedules, confirming deployment readiness, and helping maintain progress against project timelines.</p><p>• Provide team lead support when needed by guiding workflow, organizing next-day priorities, and helping ensure deployment activities are completed efficiently</p>
- 2026-11-02T00:00:00Z
- Bridgeview, IL
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- We are looking for a PC Technician to support day-to-day technology needs for a manufacturing environment in Bridgeview, Illinois. This Contract position focuses on maintaining computer hardware, resolving technical issues, and helping employees stay productive with reliable workstation support. The ideal candidate is comfortable handling basic troubleshooting tasks, setting up equipment, and providing responsive on-site assistance in a fast-paced setting.<br><br>Responsibilities:<br>• Install, configure, and prepare desktop and laptop systems for employee use across the facility.<br>• Diagnose and resolve routine hardware, software, and peripheral issues in a timely manner.<br>• Provide on-site technical support to end users and answer basic computer-related questions.<br>• Set up, replace, and test components such as monitors, keyboards, printers, and other workstation equipment.<br>• Maintain accurate records of service requests, device updates, and completed support activities.<br>• Assist with workstation moves, equipment deployments, and other hands-on IT support tasks as needed.
- 2026-11-10T00:00:00Z
- Nashville, TN
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Hardware Support:</strong> Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li><strong>Software Installation:</strong> Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li><strong>Technical Support:</strong> Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li><strong>Hardware Maintenance:</strong> Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li><strong>Inventory Management:</strong> Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li><strong>User Training:</strong> Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li><strong>Security Compliance:</strong> Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol><p><br></p>
- 2026-11-03T00:00:00Z
- Montvale, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>We are seeking a hands-on <strong>Help Desk Lead / IT Client Services</strong> to lead IT support and deliver an exceptional end-user experience.</p><p>This role combines <strong>hands-on technical support, help desk leadership, MSP management, and service improvement</strong>. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP).</p><p><br></p><p><strong><u>Keys:</u></strong><u> </u></p><ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol><p><strong><u>Responsibilities</u></strong></p><p><br></p><p><strong>Hands-On Technical Support</strong></p><ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul><p><strong>Help Desk & MSP Management</strong></p><ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul><p><strong>Customer Service & Service Improvement</strong></p><ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul><p><strong>Documentation & Knowledge Management</strong></p><ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
- 2026-11-10T00:00:00Z
- Menlo Park, CA
- onsite
- Temporary / Contract
- 35 - 50 USD / Hourly
- <p><br></p><p><br></p><p>We're looking for a proactive, hospitality-minded <strong>Workplace Specialist</strong> to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work. #TECHCOMPANY</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul>
- 2026-11-06T00:00:00Z
- Matthews, NC
- onsite
- Temporary to Hire
- 20.5865 - 23.837 USD / Hourly
- We are looking for an Administrative & Tax Support Specialist to join a collaborative accounting office in North Carolina. This contract opportunity is ideal for someone who enjoys keeping operations organized, supporting client-facing processes, and contributing to a collaborative team environment. In this role, you will help coordinate tax-related documentation, maintain accurate records, and provide dependable administrative support that keeps daily workflows moving efficiently.<br><br>Responsibilities:<br>• Welcome visitors, answer incoming calls, and handle front-desk activities to support smooth day-to-day office operations.<br>• Communicate with clients to request needed tax forms, clarify document needs, and help keep filing timelines on track.<br>• Collect, sort, scan, and upload client records into the appropriate digital platforms with a high level of accuracy.<br>• Maintain organized electronic files and verify that documentation is properly labeled, stored, and easy to retrieve.<br>• Use tools such as Gather and SafeSend to assist with the collection and delivery of tax-related documents.<br>• Prepare and organize materials within CCH Axcess so tax files are complete and ready for the preparation process.<br>• Review supporting paperwork to confirm required information has been received and categorized correctly before processing.<br>• Assist with annual reporting tasks and provide administrative help for ongoing client service needs.<br>• Contribute to office efficiency by supporting process improvements and adapting to technology updates as needed.
- 2026-11-11T00:00:00Z
- Arlington, VA
- onsite
- Permanent / Full Time
- 130000 - 185000 USD / Yearly
- <p>Our client, a rapidly growing, well capitalized world class leader in their sector, is recruiting for their new Manager of Technical Accounting. This highly visible and challenging position will provide hands on technical accounting leadership, research and interpretation as the company moves forward with cutting edge new global level projects. This role will clearly allow you to add your signature on the organization as the company’s global reach expands. </p><p> </p><p>As part of the core duties for this challenging Manager of Technical Accounting role you will:</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Conduct technical accounting analysis for complex transactions, adhering to US GAAP and document conclusions in formal accounting memos.</li><li>Stay abreast of evolving US GAAP standards; actively contribute to research, analysis, and implementation of new accounting pronouncements; thoroughly document conclusions in whitepapers.</li><li>Develop robust accounting policies, processes, and internal controls, ensuring alignment with US GAAP standards.</li><li>Provide support for month-end, quarter-end, and year-end accounting close and financial reporting processes as well as technical accounting areas, footnote disclosures and audit responses </li><li>Conduct reviews of contracts for accounting/finance implications; document and communicate conclusions as necessary.</li><li>Drive continuous improvement by enhancing existing accounting-related processes.</li><li>Assist with foreign country compliance and IFRS/foreign reporting requirements.</li><li>Collaborate seamlessly with auditors to ensure effective interactions.</li><li>Undertake additional duties as required and assigned.</li></ul><p> Our client offers medical benefits as part of their overall compensation package in addition to other robust benefits.</p><p> </p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington, DC Metro area.</p><p><br></p>
- 2026-10-16T00:00:00Z
- Irving, TX
- onsite
- Temporary to Hire
- 31.35 - 36.3 USD / Hourly
- We are looking for a detail-oriented Commercial Support Specialist to join our team in Irving, Texas in a contract capacity with the potential to become permanent. This position supports senior leaders through high-level coordination, administrative execution, and cross-functional communication while helping keep daily operations and project activities on track. The ideal candidate is organized, adaptable, and confident managing schedules, correspondence, travel logistics, and follow-through in a fast-paced environment.<br><br>Responsibilities:<br>• Support two leaders by coordinating priorities, handling day-to-day administrative needs, and ensuring key activities move forward efficiently.<br>• Manage complex calendars and arrange meetings across multiple time zones, resolving scheduling conflicts and confirming attendance details.<br>• Coordinate domestic and international travel plans, including transportation, lodging, and related documentation requirements.<br>• Prepare and refine emails, reports, presentations, proposals, meeting materials, and other business communications with a high level of accuracy.<br>• Organize meetings from start to finish by securing space, arranging refreshments, developing agendas, documenting discussion points, and tracking follow-up actions.<br>• Submit and monitor expense reports and invoice processing through designated online platforms while maintaining accurate records.<br>• Assist with office and team support activities, including room bookings, internal event coordination, and coverage for senior executive support when needed.<br>• Contribute to project execution by monitoring timelines, gathering updates from stakeholders, and sharing progress information with leadership.<br>• Help plan and deliver team engagement activities such as recognition events, social gatherings, and charitable initiatives.
- 2026-11-09T00:00:00Z
- Savannah, GA
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a hands-on IT Cable Technician to support users and maintain technology environments across sites in Savannah, Georgia. This contract-to-permanent position blends day-to-day technical support with field-based hardware installation, structured cabling, and physical security system work. The ideal candidate is comfortable troubleshooting end-user issues, deploying equipment, and assisting with network and low-voltage infrastructure projects in a fast-paced Information Technology setting.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-level support for computers, laptops, printers, mobile devices, and other end-user equipment, resolving issues efficiently and professionally.</p><p>• Configure, maintain, and troubleshoot Windows 10 and Windows 11 systems to keep employee devices operating reliably.</p><p>• Manage core Microsoft environments by handling account administration, group access, password support, and user permissions within Active Directory and Microsoft 365.</p><p>• Prepare, install, and refresh workstations, software, and peripheral hardware for both new employees and existing staff.</p><p>• Investigate and resolve connectivity problems involving wired networks, wireless access, and workstation communication issues.</p><p>• Install and support IP-based cameras, surveillance hardware, and access control equipment as part of onsite security technology initiatives.</p><p>• Perform low-voltage cabling tasks such as routing, labeling, terminating, and testing Cat5e and Cat6 cabling for new and existing network runs.</p><p>• Build out and maintain structured cabling components including patch panels, network drops, and related infrastructure while verifying performance against standards.</p><p>• Record technical findings, resolutions, device details, and infrastructure information to maintain accurate support and network documentation.</p><p>• Partner with external vendors and internal stakeholders on equipment rollouts, office changes, and other infrastructure improvement projects.</p>
- 2026-10-20T00:00:00Z
- Philadelphia, PA
- remote
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for a Help Desk Analyst to support end users with day-to-day technical issues in Pennsylvania. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving problems, delivering responsive customer support, and maintaining reliable desktop performance across a Microsoft Windows environment. The person in this role will handle incoming service requests, troubleshoot system and access issues, and help ensure users can work efficiently with minimal disruption.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and Windows-related issues reported by end users.<br>• Manage and resolve service desk tickets in a timely manner, documenting steps taken and outcomes clearly.<br>• Troubleshoot desktop and account-access problems, identifying root causes and escalating more complex issues when needed.<br>• Support user administration tasks within Active Directory, including account updates and access-related assistance.<br>• Assist team members with Windows 10 functionality, system settings, and common workstation problems.<br>• Communicate with users throughout the support process to set expectations and confirm issue resolution.<br>• Maintain accurate records of incidents, requests, and recurring technical concerns to support service improvement.
- 2026-11-12T00:00:00Z
- Dallas, TX
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>A growing organization is seeking a hands-on IT Manager to serve as the primary technology resource for a Dallas-based office and multiple field locations. This role is ideal for an experienced systems administrator, network administrator, or IT generalist who enjoys a mix of infrastructure support, networking, end-user technology, and project-based work.</p><p>This is a highly visible position supporting both office and field operations while partnering closely with a larger corporate IT organization.</p><p><br></p><p>Responsibilities:</p><ul><li>Deploy, configure, and support Windows, macOS, and mobile devices</li><li>Configure and troubleshoot routers, switches, wireless networks, VPN connectivity, DNS, DHCP, and TCP/IP networking</li><li>Support Microsoft 365 and Active Directory administration</li><li>Set up and maintain technology infrastructure at remote field locations and project sites</li><li>Troubleshoot laptops, printers, plotters, VoIP systems, and mobile devices</li><li>Manage IT inventory, asset tracking, procurement, receiving, deployment, and refresh activities</li><li>Support onboarding, access changes, terminations, and equipment recovery</li><li>Coordinate with vendors, service providers, and internal IT teams</li><li>Lead local technology projects including office relocations, hardware refreshes, and site deployments</li><li>Maintain security compliance standards including MFA, endpoint protection, encryption, and patching</li><li>Document systems, assets, procedures, and network diagrams</li></ul>
- 2026-10-23T00:00:00Z
- Watchung, NJ
- remote
- Temporary / Contract
- 21.85 - 25.3 USD / Hourly
- We are looking for an IT Technician to provide reliable front-line desktop support for end users in Watchung, New Jersey. This Long-term Contract opportunity is ideal for someone with hands-on Level 1 support experience who communicates clearly, resolves routine technical issues efficiently, and delivers strong in-person service. The role offers the chance to support daily IT operations while learning client-specific tools and processes through on-the-job training.<br><br>Responsibilities:<br>• Deliver first-line desktop and help desk support for hardware, software, and basic system issues affecting end users.<br>• Respond to service requests and incidents by documenting, tracking, and updating tickets through resolution.<br>• Troubleshoot Windows-based workstation problems, including login access, device setup, and common application errors.<br>• Provide hands-on assistance to employees with workstation, peripheral, and connectivity-related concerns.<br>• Support user account activities in Active Directory such as basic access updates and account-related assistance.<br>• Escalate more complex technical problems when needed while maintaining clear communication with users and internal teams.<br>• Assist with device deployment, workstation preparation, and general desktop maintenance as part of ongoing IT support operations.
- 2026-11-05T00:00:00Z