<p>Do you possess excellent communication abilities and strong data entry skills? Robert Half is seeking personable Customer Service Representatives to assist our client’s ongoing needs in the area. The Customer Service Representative will receive and process incoming calls from customers in an accurate, efficient, and timely manner and maintain solid customer relationships by handling questions and concerns with speed. The Customer Service Representative will communicate with other departments within the company, respond to internal questions and issues, and review and process documents. This position also may require research skills to troubleshoot customer problems and will act as support for other teams within the company. </p>
<p>We are looking for a Customer Service Representative to support a high-volume logistics operation in Tualatin, Oregon. This Contract position is ideal for someone who communicates clearly, stays organized while managing a large client base, and delivers responsive service across phone and email channels. The person in this role will serve as a key point of contact for customer inquiries, helping ensure requests are handled accurately and professionally in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee service support for an assigned portfolio of customers, building familiarity with their needs and ensuring consistent follow-up.</p><p>• Respond to a steady flow of inbound calls, resolve questions efficiently, and provide helpful solutions that reflect strong customer care.</p><p>• Handle email correspondence with professionalism, using clear written communication to address requests, updates, and service-related concerns.</p><p>• Enter and update customer and order information accurately to support timely service coordination.</p><p>• Communicate with customers regarding delivery requests, service availability, and issue resolution in a courteous and confident manner.</p><p>• Manage a high-volume workload while maintaining attention to detail and meeting response expectations.</p><p>• Support both inbound and outbound customer interactions as needed to confirm details, provide updates, and maintain service continuity.</p>
<p>We are seeking a Customer Account Specialist in Southwest Washington to support order execution and client communication for a contract position in the aerospace industry. In this role, you will serve as a key point of contact for customers while coordinating with cross-functional teams to keep orders moving efficiently from quote through delivery. The ideal candidate brings strong follow-through, sound judgment, and the ability to translate product and process information into clear updates and practical solutions for customers.</p><p><br></p><p>Responsibilities:</p><p>• Manage customer orders throughout the full fulfillment process, ensuring each step is completed accurately and on schedule from initial quote to final delivery communication.</p><p>• Maintain detailed order activity records by entering transactions, updates, and customer interactions into company systems while monitoring progress and open action items.</p><p>• Build productive relationships with assigned accounts by responding promptly to inquiries, resolving concerns, and providing clear status updates based on order activity.</p><p>• Partner with manufacturing, quality, purchasing, engineering, and finance teams to remove obstacles and support the timely flow of orders through the business.</p><p>• Develop a strong understanding of company products and processes in order to provide reliable guidance and set accurate expectations for customers.</p><p>• Review order patterns, customer feedback, and market signals to help identify growth opportunities and improve account support strategies.</p><p>• Analyze pending and historical demand to assist with forecasting and to support purchasing, inventory, and production planning decisions.</p><p>• Adapt to changing priorities and manage workload effectively to help ensure consistent service levels and on-time order fulfillment.</p><p>• Contribute to continuous improvement by documenting trends, sharing effective practices with colleagues, and recommending updates based on recurring customer concerns.</p>
<p>Charlie Gilmur with Robert Half is looking for a Sales Support Supervisor to lead daily sales support activities while remaining actively involved in hands-on administrative and customer-facing work. This position supports efficient order fulfillment, accurate billing, and responsive communication across customers, vendors, and internal teams in Milwaukie, Oregon. The role also guides Sales Assistants through coaching, work coordination, and performance oversight to help maintain strong service standards in a fast-paced wholesale distribution environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead the day-to-day operations of the sales support team, ensuring requests, documentation, and follow-up activities are completed accurately and on schedule.</p><p>• Coordinate order processing, invoicing, shipment monitoring, and customer communications to keep projects moving efficiently from release through delivery.</p><p>• Supervise Sales Assistants by assigning work, reviewing output, and providing training, coaching, and ongoing support on department procedures and systems.</p><p>• Prepare sales orders, transportation instructions, and related documents needed to release inventory from remote locations and support timely fulfillment.</p><p>• Manage account adjustments by processing credits, debits, claims, lien releases, and vendor payments with close attention to detail.</p><p>• Respond to customer and job site inquiries, track materials in transit, and coordinate with vendors, buyers, dispatchers, and carriers to resolve issues quickly.</p><p>• Produce recurring reports on job progress, billing activity, and departmental performance using Excel to support operational visibility and decision-making.</p><p>• Maintain organized job files, support document routing through the company’s records platform, and help ensure documentation is complete and processed promptly.</p><p>• Enter and review bid information, verify accuracy before release, and maintain archived records in accordance with turnaround expectations and team standards.</p><p><br></p><p>Please reach out to Charlie Gilmur with Robert Half to review this position. Job Order: 03600-0013443448</p><p><br></p>