15 results for Desktop Support Analyst in Trevose, PA

Desktop Support Analyst

Warren, NJ
onsite
Contract / Temporary to Hire
30 - 36.1 USD / Hourly
The IT Apple Support and End User Support detail oriented is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools. Primary duties/responsibilities: Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management. Offer live support through phone, chat, or email. Build strong relationships with customers by sharing a passion for Apple products. Collaborate with team members and participate in training sessions to improve technical skills. Assist in creating online support experiences for Apple, including editing content and designing user interfaces. Maintain and update deployment workflows to align with OS upgrades and security policies. Automate provisioning processes for new hires and device refresh cycles. Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics. Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365). Support remote users via MDM tools and remote desktop platforms. Ensure that macOS devices meet enterprise security standards. Apply OS patches and security updates in coordination with IT security teams. Monitor compliance using endpoint management dashboards and audit logs. Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements. Maintain accurate records in ServiceNow or equivalent ITSM platforms. In addition to supporting the Apple environment, assist end users with company laptops. Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined
2026-03-19T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, DE
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards. Responsibilities: • Configure, deploy, and update mobile devices to support organizational needs. • Enforce security policies and ensure compliance across all mobile platforms. • Provide technical troubleshooting and support for mobile device issues. • Monitor device usage and performance, generating reports to inform decision-making. • Develop and deliver user training materials and documentation on mobile device usage. • Procure and manage inventory for mobile devices and related equipment. • Stay informed on the latest iOS and Android enterprise features and industry trends. • Manage relationships with third-party vendors, ensuring service level agreements are met.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Camden, NJ
onsite
Contract / Temporary to Hire
25 - 28 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Camden, New Jersey. This Contract to permanent position offers an excellent opportunity to provide technical support and ensure smooth operation of IT systems and equipment. The ideal candidate will demonstrate expertise in Microsoft technologies and a commitment to delivering exceptional service to end users. Responsibilities: • Manage and maintain various aspects of the Microsoft environment, including Active Directory and Exchange. • Provide support for virtual desktop environments utilizing VMWare as well as other end-user hardware. • Build, configure, and maintain desktops, laptops, virtual desktops, and mobile devices. • Operate and troubleshoot AV equipment, video conferencing systems, and conference room technologies. • Offer technical assistance to end users by diagnosing and resolving software and hardware issues. • Deliver on-site support for executive meeting spaces, amenity floors, and large-scale events such as client presentations. • Assist with technical setups and troubleshooting for after-hours events and meetings. • Respond to service desk tickets efficiently and provide solutions to reported problems. • Collaborate with team members to ensure smooth and uninterrupted IT operations.
2026-03-16T00:00:00Z

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will provide essential IT support services, assisting with hardware and software issues while ensuring smooth operations across the organization. This position offers an excellent opportunity for entry-level professionals with hands-on IT training to build their experience in a dynamic environment. Responsibilities: • Support the migration to Windows 11 by assisting with computer installations and breakdowns. • Respond to incoming IT support calls and resolve technical issues as needed. • Handle and transport IT equipment to various locations within the building. • Provide basic troubleshooting and problem resolution for hardware and software concerns. • Utilize Active Directory to manage user accounts and permissions. • Address service desk tickets promptly to ensure minimal disruption to operations. • Collaborate with team members to identify and implement solutions for recurring IT challenges. • Maintain accurate documentation of resolved issues and equipment movements. • Ensure compliance with organizational IT policies and procedures. • Deliver exceptional customer service while addressing technical concerns.
2026-03-23T00:00:00Z

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-24T00:00:00Z

Service Desk Analyst

Philadelphia, PA
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization. Responsibilities: • Respond to and diagnose software issues through direct communication with clients and staff. • Research and resolve system problems, escalating complex cases to senior support staff. • Provide immediate solutions to straightforward technical issues. • Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily. • Communicate effectively with employees across various levels of the organization. • Maintain detailed records of issues and solutions within service desk ticketing systems. • Collaborate with team members to ensure efficient problem resolution. • Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting. • Uphold confidentiality and high ethical standards while working under pressure. • Adapt to flexible schedules and occasional overtime, including evenings and weekends.
2026-03-17T00:00:00Z

Linux Support Engineer

Philadelphia, PA
onsite
Temporary
44 - 49 USD / Hourly
We are seeking a highly skilled Linux Support Engineer to support Distributed Access Architecture (DAA) platform operations, with a focus on vCMTS and RPHY systems. This role supports a nationwide, mission‑critical production environment and requires strong hands‑on experience with Linux/server operations, automation (Ansible), and core routing protocols (BGP and OSPF).This is a true platform operations role—not just scripting or surface‑level networking. Candidates must be able to demonstrate working knowledge of routing protocols, troubleshoot real production issues, and operate confidently in a 24x7 environment. Key Responsibilities<ul><li>Operate and support vCMTS and RPHY platforms following established operational processes</li><li>Support DAA platform stand‑up, including software installation, system configuration, and lifecycle maintenance</li><li>Perform system and network change implementations including:</li><li>Platform upgrades</li><li>Risk management</li><li>RMA activities</li><li>Automation via scripting</li><li>Actively participate in incident mitigation for production vCMTS environments</li><li>Identify recurring service issues and trends; partner with development teams to implement long‑term corrective solutions</li><li>Participate in a 24x7 on‑call rotation, including nights, weekends, and holidays</li><li>Work closely with product and project management teams to operationalize new platforms and features</li><li>Partner with regional engineering teams to improve platform reliability and build operational automation</li><li>Support problem management efforts across network, system, and platform layers</li></ul>
2026-03-24T00:00:00Z

Linux Support Engineer

Philadelphia, PA
onsite
Temporary
44 - 49 USD / Hourly
We are seeking a highly skilled Linux Support Engineer to support Distributed Access Architecture (DAA) platform operations, with a focus on vCMTS and RPHY systems. This role supports a nationwide, mission‑critical production environment and requires strong hands‑on experience with Linux/server operations, automation (Ansible), and core routing protocols (BGP and OSPF).This is a true platform operations role—not just scripting or surface‑level networking. Candidates must be able to demonstrate working knowledge of routing protocols, troubleshoot real production issues, and operate confidently in a 24x7 environment. Key Responsibilities<ul><li>Operate and support vCMTS and RPHY platforms following established operational processes</li><li>Support DAA platform stand‑up, including software installation, system configuration, and lifecycle maintenance</li><li>Perform system and network change implementations including:</li><li>Platform upgrades</li><li>Risk management</li><li>RMA activities</li><li>Automation via scripting</li><li>Actively participate in incident mitigation for production vCMTS environments</li><li>Identify recurring service issues and trends; partner with development teams to implement long‑term corrective solutions</li><li>Participate in a 24x7 on‑call rotation, including nights, weekends, and holidays</li><li>Work closely with product and project management teams to operationalize new platforms and features</li><li>Partner with regional engineering teams to improve platform reliability and build operational automation</li><li>Support problem management efforts across network, system, and platform layers</li></ul>
2026-03-24T00:00:00Z

Application Support Engineer

Piscataway, NJ
onsite
Temporary
35 - 38 USD / Hourly
We are looking for a dedicated Application Support Engineer to join our team in Piscataway, New Jersey. In this long-term contract role, you will leverage your technical expertise to support and maintain the organization's learning management system and provide assistance to internal and external partners. This position requires a strong blend of problem-solving skills, administrative capabilities, and technical knowledge to ensure the optimal functionality of our platform. Responsibilities: • Provide technical support as the administrator of the organization's learning management system, diagnosing and resolving platform-related issues. • Collaborate with internal and external teams to implement technical fixes and enhancements for the platform. • Research emerging technologies and recommend improvements to enhance user support and operational efficiency. • Create and update user guides and documentation to assist stakeholders in navigating the platform. • Manage course uploads and produce both standard and customized reports to support organizational needs. • Assist with onboarding and technical implementations for new partners using the learning management system. • Participate in testing and reviewing requirements for platform enhancements, including writing user acceptance testing scripts. • Coordinate virtual events and webinars, handling registration setup, production support, and post-event reporting. • Conduct keyword research and content audits to optimize the platform's website and improve data integrity. • Generate analytics and usage reports for eLearning products, identifying trends and actionable insights to support decision-making.
2026-03-20T00:00:00Z

Community Support Specialist

Barnegat, NJ
onsite
Temporary
20 - 20 USD / Hourly
We are looking for a dedicated Community Support Specialist to join our team in Barnegat, New Jersey. In this long-term contract role, you will play a vital part in managing administrative tasks and ensuring excellent service for apartment residents. Your responsibilities will include lease renewals, rent payment processing, and maintaining resident communication to support smooth day-to-day operations. Responsibilities: • Prepare and distribute lease renewal notices to residents while tracking responses and coordinating follow-ups. • Assist in processing lease recertifications in compliance with property policies and regulations. • Accurately record and monitor rent payments, ensuring financial documentation is up-to-date. • Provide support to residents with inquiries related to rent payments and offer guidance on available payment methods. • Collaborate with property management to address delinquent accounts and issue necessary notices. • Maintain organized resident files, both physical and digital, to ensure compliance and accessibility. • Respond promptly and professionally to resident communications, fostering positive relationships. • Work closely with leasing and property management teams to deliver a seamless experience for residents.
2026-03-24T00:00:00Z

IT Support Specialist Level 2

Hazlet, NJ
onsite
Permanent
60000 - 70000 USD / Yearly
We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service. Responsibilities:• Deliver remote and on-site technical support to clients.• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.• Partner with internal teams to resolve complex technical issues and escalate when appropriate.• Accurately document service desk tickets, resolutions, and technical procedures.• Stay current with emerging technologies and industry best practices to enhance service delivery.
2026-03-17T00:00:00Z

PC Technician

Neptune, NJ
onsite
Temporary
18.05 - 20.9 USD / Hourly
We are looking for a skilled PC Technician to join our team on a long-term contract basis in Neptune, New Jersey. This role involves managing and maintaining system environments, ensuring seamless operations, and contributing to infrastructure improvements. The ideal candidate will possess strong expertise in system administration and messaging technologies, along with a proactive approach to problem-solving and system optimization. Responsibilities: • Oversee daily system administration tasks to ensure the environment operates efficiently. • Collaborate in the design, planning, and configuration of messaging infrastructure technologies. • Provide ongoing support for Windows Server 2016, Exchange, Active Directory, and third-party applications within the Hosted Exchange environment. • Implement new technologies and improvements to enhance infrastructure performance. • Participate in patch management and system upgrades, including pilot testing prior to full deployment. • Resolve technical issues and actively engage in problem management activities to mitigate risks. • Utilize PowerShell scripting for efficient management of Exchange environments. • Manage backups and backup systems related to Exchange servers. • Ensure proper access methods are implemented and functioning, including Outlook Anywhere and other platforms. • Monitor and maintain Linux MTAs, such as Exim, for gateways or antispam functionalities.
2026-03-24T00:00:00Z

PC Technician

Neptune, NJ
onsite
Temporary
18.05 - 20.9 USD / Hourly
We are looking for a skilled PC Technician to join our team in Neptune, New Jersey. This position involves supporting and maintaining IT systems, including Windows Servers, Exchange environments, and Active Directory, while ensuring the infrastructure operates seamlessly. As this is a long-term contract role, you will have the opportunity to contribute to the team's ongoing success by implementing and maintaining critical technologies. Responsibilities: • Administer daily operations and maintenance tasks for IT systems and infrastructure. • Collaborate in the design, configuration, and deployment of messaging technologies. • Provide operational support for Windows Server 2016, Exchange, and Active Directory environments. • Implement and integrate new technologies to enhance system performance and reliability. • Conduct patching, upgrades, and pilot testing to ensure smooth deployment. • Troubleshoot and resolve technical issues while actively participating in problem management processes. • Manage backups and ensure the reliability of backup systems for Exchange. • Utilize PowerShell to streamline Exchange administration and reporting tasks. • Support various access methods and protocols, ensuring secure communication. • Work with Linux MTAs and MySQL for gateway and antispam solutions.
2026-03-25T00:00:00Z