<p>Robert Half has partnered with a small firm on their search for a proactive, Legal Billing Specialist. As the Legal Billing Specialist, you will oversee client invoicing, assist with the collections process, update ERP system, perform mail merges, complete accounts receivable transactions, review and assign sales tax codes, perform account reconciliations, prepare supporting documents, and provide solutions to client inquiries. The ideal candidate should have strong attention to detail, excellent organizational skills, and the ability to solve problems quickly. </p><p><br></p><p>Responsibilities:</p><p>• Prepare, review, and issue accurate billing statements, ensuring all client accounts are properly updated.</p><p>• Manage trust accounts, client escrow funds, and fiduciary transactions with precision and adherence to regulations.</p><p>• Utilize QuickBooks Desktop or Online to process financial records and maintain organized bookkeeping.</p><p>• Execute mail merges efficiently to streamline communication and billing processes.</p><p>• Collaborate closely with legal teams and clients to resolve billing inquiries and discrepancies.</p><p>• Monitor and collect outstanding payments while maintaining clear and effective communication with clients.</p><p>• Generate and analyze financial reports to identify trends and improve billing operations.</p><p>• Ensure compliance with legal billing standards and maintain confidentiality of sensitive financial information.</p>
<p>We are looking for a dedicated Technical Support Specialist. This role involves providing exceptional support to customers while managing technical cases from start to finish. You will play a key role in ensuring seamless communication, documentation, and collaboration across departments to achieve efficient problem resolution.</p><p><br></p><p>Responsibilities:</p><p>• Manage technical cases from initiation to closure, ensuring timely and accurate resolution.</p><p>• Maintain clear and attentive communication with customers throughout the support process.</p><p>• Document all activities, testing outcomes, and resolutions with attention to detail.</p><p>• Provide assistance to internal teams in quality assurance, testing, and tracking hardware and software issues.</p><p>• Troubleshoot software-related technical issues as your expertise develops.</p><p>• Identify and address process inefficiencies, proposing improvements to streamline workflows.</p><p>• Collaborate effectively with engineering, logistics, and sales teams to resolve complex issues.</p><p>• Utilize tracking systems to monitor progress and ensure all cases are updated promptly.</p>
New Opportunity in Willow Grove - Our client is seeking an experienced Procurement Specialist for 6 month engagement with a likely extension. This role has the potential to become a full time position for the right candidate. This position is 100% on site and will begin immediately. <br><br>Under the supervision of the Procurement Manager, the Procurement & Administrative Support Specialist is responsible for assisting with general procurement and administrative activities necessary to support a centralized purchase order process throughout the United States. This role ensures compliance with company purchasing policies, maintains accurate documentation, and provides day-to-day administrative support to the procurement team.<br>Key Responsibilities:<br>• Assist in the processing, creation, and tracking of purchase orders for goods and services in accordance with established company guidelines.<br>• Collaborate with internal teams and external vendors to obtain competitive quotes, resolve order discrepancies, and expedite orders as needed.<br>• Review and verify incoming purchase requisitions for completeness and accuracy before submitting for approval.<br>• Maintain well-organized records of procurement activities, contracts, supplier information, and supporting documentation.<br>• Monitor open PO status and follow up on outstanding orders, working with suppliers to ensure timely delivery.<br>• Coordinate routine communication with suppliers regarding order confirmations, changes, and delivery schedules.<br>• Support the onboarding of new suppliers and assist with updating supplier information in procurement systems.<br>• Assist in preparing reports on purchasing activities, supplier performance, and spend analysis as requested by management.<br>• Provide general administrative support to the procurement team, including scheduling meetings, preparing correspondence, and handling routine inquiries.<br>• Ensure compliance with company purchasing policies and assist with standardization initiatives for procurement processes.<br>Qualifications:<br>• 1–2 years of experience in a procurement, purchasing, or administrative support role (corporate setting preferred).<br>• Familiarity with purchase order systems and basic procurement processes is highly desired.<br>• Experience using Coupa is highly preferred.<br>• Strong organizational and communication skills with keen attention to detail.<br>• Proficiency in Microsoft Office Suite (Word, Excel, Outlook); experience with procurement or ERP software is a plus.<br>• Ability to prioritize tasks and manage time effectively in a fast-paced environment.<br>• Customer service mindset and ability to work collaboratively across teams.<br>Additional Information:<br>This role is based in the United States and supports centralized procurement operations across the US. Occasional overtime may be required to meet deadlines or support critical procurement needs.<br>For immediate consideration please call Robert Half at 215-244-1551, or apply on-line. Thank you!
<p>We are looking for a detail-oriented Payroll Specialist to join our team in the Central, New Jersey area. In this role, you will oversee payroll processing, tax withholdings, and benefit reconciliations while ensuring accuracy and compliance. This position is ideal for someone with strong organizational skills and a proven ability to manage multiple tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Review and validate timesheets for accuracy before processing payroll.</p><p>• Process weekly payroll and ensure timely payment to employees.</p><p>• Maintain and update employee records, including tax and benefit information.</p><p>• Assist in preparing tax reports and ensuring compliance with relevant regulations.</p><p>• Provide administrative support for payroll-related functions and inquiries.</p><p>• Handle garnishments, tax withholdings, and other payroll deductions.</p><p>• Reconcile benefit deductions and review invoices for accuracy before payment.</p><p>• Address and resolve account inquiries related to payroll and benefits.</p><p>• Support vendor invoicing and ensure proper documentation is maintained.</p>
We are looking for a Network Operations Specialist to join our dynamic team in Philadelphia, Pennsylvania. This role is essential to ensuring seamless network connectivity and maintaining high-performance infrastructure across various sites. The ideal candidate will bring expertise in network management, troubleshooting, and vendor coordination, contributing to the stability and growth of mission-critical systems.<br><br>Responsibilities:<br>• Plan and execute network expansion projects, site relocations, and technology upgrades to enhance infrastructure capabilities.<br>• Manage the provisioning of private and public circuits, collaborating with telecom carriers and engineering teams to ensure timely delivery and diversity.<br>• Perform circuit acceptance testing with engineering teams and validate network performance using enterprise monitoring tools.<br>• Act as the first responder to service issues, investigating and escalating problems to carriers or internal teams as needed.<br>• Monitor and resolve carrier trouble tickets, ensuring minimal downtime and adherence to service-level agreements.<br>• Maintain detailed circuit inventory records, including bandwidth, SLAs, and circuit identifiers, for accurate tracking.<br>• Communicate regularly with technical peers and management regarding network performance, procurement updates, and issue resolutions.<br>• Provide after-hours support and participate in on-call rotations to address urgent network needs.<br>• Collaborate with infrastructure teams to support daily operations and ongoing projects.
We are looking for a dedicated Logistics Specialist to oversee the seamless coordination of logistics operations, ensuring efficient inventory management and adherence to regulatory standards. This position involves managing inbound and outbound operations, maintaining warehouse accuracy, and supporting distribution processes. Based in King of Prussia, Pennsylvania, this is a long-term contract role with the potential for extension.<br><br>Responsibilities:<br>• Coordinate all daily logistics operations to maintain smooth production and distribution schedules.<br>• Monitor and manage inventory levels, ensuring accuracy across warehouse management systems.<br>• Facilitate the transportation of raw materials, components, and finished goods with minimal focus on transportation activities.<br>• Ensure all logistics operations comply with applicable safety and regulatory standards.<br>• Collaborate with procurement, planning, and quality teams to optimize supply chain workflows.<br>• Utilize company systems to manage logistics workflows, inventory tracking, and reporting.<br>• Identify and resolve logistical challenges to maintain efficiency and meet business objectives.<br>• Support warehouse operations through proactive inventory control and process improvement initiatives.<br>• Communicate effectively with internal and external stakeholders to align logistics strategies with organizational goals.<br>• Maintain detailed records and reports to track the effectiveness of logistics operations.
We are looking for a detail-oriented Accounts Receivable Specialist to join our team in Limerick, Pennsylvania. This is a contract position, with an initial commitment of 20 hours per week, which may increase for the right candidate. The role is fully onsite and offers an excellent opportunity for growth within a dynamic and supportive environment.<br><br>Responsibilities:<br>• Process and post cash receipts accurately and in a timely manner.<br>• Apply payments to customer accounts while ensuring proper documentation and reconciliation.<br>• Handle check cashing and manage related financial transactions.<br>• Perform light data entry for accounts payable invoices to maintain up-to-date records.<br>• Collaborate with team members to resolve discrepancies in billing or payment applications.<br>• Maintain organized records of receivables and payables for reporting and auditing purposes.<br>• Utilize intermediate-level Excel skills to manage and analyze financial data.<br>• Assist in monitoring and tracking cash activity to ensure smooth operations.<br>• Support commercial collections activities as needed to minimize outstanding balances.
<p>We are in the service industry, located in New Jersey and we're on the lookout for a Product Support Specialist. In this role, you will be responsible for providing top-notch support to our customers, troubleshooting technical issues, and enhancing the overall user experience of our logistics automation platform.</p><p><br></p><p>Responsibilities:</p><p>• Handle technical support tickets, with a focus on product-related concerns.</p><p>• Deliver high-quality product support to customers, addressing inquiries related to our platform.</p><p>• Utilize SQL queries to delve into customer data and investigate issues.</p><p>• Aid customers in understanding product features, best practices, and technical configurations.</p><p>• Collaborate with the development team to identify, escalate, and rectify software bugs.</p><p>• Work hand-in-hand with product managers, engineers, and customers to elevate the user experience.</p><p>• Develop and upkeep support documentation to streamline troubleshooting processes.</p><p>• Contribute to improving the platform by providing valuable feedback from customers.</p>
We are looking for a detail-oriented Medical Billing Specialist to join our team in Wilmington, Delaware. This contract position offers an opportunity to manage Medicaid billing processes and ensure compliance with regulations while contributing to efficient financial operations. The ideal candidate will bring expertise in medical billing and coding, paired with strong organizational skills.<br><br>Responsibilities:<br>• Process and verify Medicaid billing records and transactions with accuracy.<br>• Monitor payments, denials, and outstanding balances to ensure timely reconciliation.<br>• Investigate and resolve issues related to unpaid claims and payment discrepancies.<br>• Maintain comprehensive documentation and case files in compliance with Medicaid regulations.<br>• Prepare detailed financial reports for management and audits as required.<br>• Collaborate with case managers, healthcare providers, and state Medicaid offices to address billing inquiries.<br>• Stay informed on updates to Medicaid policies and ensure billing practices align with current regulations.<br>• Support audit processes by providing necessary records and responding to inquiries efficiently.
<p>We are looking for an experienced Medical Biller/Collections Specialist to join our team in Mt. Laurel, New Jersey. This long-term contract position offers the opportunity to utilize your medical billing expertise, specifically focusing on Medicaid and Medicare claims. The ideal candidate is detail-oriented, has a strong understanding of medical collections processes, and is eager to contribute to the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit claims accurately for Medicaid, Medicare, and other insurance providers.</p><p>• Handle medical collections, ensuring timely follow-up on outstanding accounts.</p><p>• Investigate and resolve medical billing denials to secure payment.</p><p>• Prepare and submit appeals for denied claims as needed.</p><p>• Manage hospital billing procedures with precision and compliance.</p><p>• Communicate effectively with insurance companies and healthcare providers to resolve discrepancies.</p><p>• Maintain detailed records of billing activities and collections.</p><p>• Collaborate with internal teams to ensure proper documentation and coding.</p><p>• Stay updated on healthcare billing regulations and compliance standards.</p>
We are looking for an experienced Medical Biller/Collections Specialist to join our team on a long-term contract basis. This position is located in Mt Laurel Township, New Jersey, and offers an opportunity to contribute your expertise in medical billing and collections while ensuring compliance with Medicare and Medicaid regulations. If you have a strong background in hospital billing and appeals, we encourage you to apply.<br><br>Responsibilities:<br>• Accurately process medical billing for Medicare and Medicaid claims, ensuring compliance with regulatory standards.<br>• Handle accounts receivable tasks, including tracking and resolving outstanding balances.<br>• Investigate and manage medical denials, implementing solutions to ensure proper claim resolution.<br>• Prepare and submit medical appeals to recover denied or underpaid claims.<br>• Conduct hospital billing operations, maintaining accuracy and consistency in documentation.<br>• Communicate with insurance providers to address claim discrepancies and secure timely reimbursements.<br>• Maintain detailed records of billing and collection activities for auditing purposes.<br>• Collaborate with healthcare providers and administrative teams to streamline billing processes.<br>• Identify opportunities to improve efficiency within the billing and collections workflow.<br>• Provide regular updates on accounts and collections to management.
<p>We are looking for an experienced Medical Billing Specialist to join a team in Wilmington, Delaware. This position plays a vital role in ensuring accurate billing, claims processing, and accounts receivable management within a healthcare setting. As a Contract to permanent opportunity, this role offers the chance to demonstrate your expertise and grow within the organization.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit medical claims using UB04 forms while ensuring compliance with healthcare regulations and payer requirements.</p><p>• Perform detailed medical coding using current standards to accurately reflect resident care and services.</p><p>• Manage accounts receivable for Medicaid and Medicare billing, resolving discrepancies and handling claim denials effectively.</p><p>• Update and reconcile resident census data to ensure accurate billing for insurance providers.</p><p>• Coordinate billing for resident accounts, verify insurance eligibility, and maintain precise records of claim statuses.</p><p>• Utilize PointClickCare and other healthcare software to manage billing and documentation processes.</p><p>• Monitor claim statuses, investigate rejections or denials, and prepare corrected claims when necessary.</p><p>• Collaborate with clinical and administrative teams to ensure accurate census reporting and smooth billing operations.</p><p>• Uphold compliance with healthcare policies and regulations, safeguarding patient information and confidentiality.</p>
<p>We are looking for a skilled Digital Marketing Specialist to join our team in New Jersey. In this role, you will focus on creating, implementing, and analyzing digital marketing strategies to drive brand growth and customer engagement. This is a dynamic opportunity to apply your expertise in online marketing tools and techniques to make a measurable impact.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute digital marketing campaigns across various platforms to achieve business objectives.</p><p>• Manage Google Ads accounts, ensuring optimal performance and return on investment.</p><p>• Create and monitor email marketing campaigns to foster customer engagement and retention.</p><p>• Analyze website traffic and user behavior using Google Analytics to provide actionable insights.</p><p>• Optimize marketing strategies through data-driven adjustments and A/B testing.</p><p>• Collaborate with internal teams to align marketing efforts with overall business goals.</p><p>• Monitor industry trends and competitor activities to identify new opportunities.</p><p>• Generate detailed performance reports for digital marketing initiatives and present findings to stakeholders.</p><p>• Maintain and update content on digital platforms to ensure relevance and accuracy.</p>
<p>Prominent AM Law 200 law firm with multiple regional office locations seeks a Legal Technology Training Specialist for our New Jersey office to join our IT team and support the Firm’s technology training initiatives. In this hybrid role, you’ll assist in developing and delivering skills-based training, expanding our eLearning library, supporting strategies for user adoption, and coordinating training logistics. Reporting to the Legal Technology Trainer, you’ll play a key role in enhancing how our attorneys and staff are made aware of the available legal tools and become productive with them. This is a great opportunity for someone who enjoys teaching, content creation, and helping others get the most out of technology in a professional services environment.</p><p><br></p><p>Applicants must have excellent written and verbal communication skills, strong interpersonal ability, and the aptitude to learn new tasks quickly. The role requires adherence to established procedures, strong documentation discipline, and the ability to work effectively both independently and in a team environment. Periodic travel to other Firm offices is required. A law firm or professional services background is necessary. An associate’s or bachelor’s degree in a legal or technology field or equivalent work experience, is also preferred.</p>
<p> </p><p>We are looking for an experienced Accounts Receivable / Customer Service Specialist to join our team in the New Providence, New Jersey area. This role involves managing customer accounts, resolving payment-related inquiries, and ensuring accurate financial records. The ideal candidate will bring strong organizational skills, attention to detail, and a customer-focused approach to effectively handle account reconciliations and build positive client relationships.</p><p> </p><p>Salary is 50,000 - 60,000.</p><p> </p><p>Benefits include medical, dental, vision insurance, and pension plan.</p><p> </p><p>Responsibilities:</p><p>• Communicate with customers to address inquiries about lease terms, rental periods, and payment-related issues.</p><p>• Review lease agreements to verify payments and determine potential credits, subject to management approval.</p><p>• Prepare detailed aging reports for past-due accounts, providing analysis and recommendations for action.</p><p>• Investigate unidentified payments and collaborate with customers to resolve application discrepancies.</p><p>• Reconcile and resolve payment inquiries, coordinating with sales and administrative teams as needed.</p><p>• Monitor unapplied cash and overdue balances on lessee accounts to ensure accurate records.</p><p>• Facilitate the collection of overdue payments while fostering strong customer relationships.</p><p>• Download payment data from customer portals and ensure proper application.</p><p>• Verify data input for accuracy and compliance with financial standards.</p>
<p>We are seeking an experienced Financial Reporting Manager to oversee the preparation and delivery of accurate financial statements and reports in compliance with accounting standards and regulatory requirements. This role involves maintaining the integrity of financial data, supporting audits, and implementing process improvements to streamline reporting functions. As a contract position based in Neptune, New Jersey, this opportunity allows you to contribute to a dynamic team while promoting excellence in financial reporting and analysis. This role is fully onsite (5 days a week). This is a contract opportunity that will move quickly so please apply immediately to be considered.</p><p><br></p><p>Responsibilities:</p><p>• Compile monthly, quarterly, and annual financial statements in accordance with GAAP and IFRS standards.</p><p>• Ensure all financial reports are submitted accurately and on time to internal and external stakeholders.</p><p>• Prepare regulatory filings and maintain compliance with financial reporting laws and standards.</p><p>• Analyze financial data to identify trends, discrepancies, and actionable insights.</p><p>• Perform detailed reconciliations to validate the accuracy and consistency of financial records.</p><p>• Support audit processes by providing requested documentation and resolving audit findings.</p><p>• Collaborate with teams to enhance internal controls and optimize reporting procedures.</p><p>• Communicate complex financial information effectively to non-financial stakeholders.</p><p><br></p>
<p>Are you detail-oriented and thrive in a fast-paced environment? Robert Half is seeking a Scheduling Coordinator to support a local team by managing calendars, appointments, and communications to ensure smooth daily operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Coordinate and manage calendars for multiple team members</li><li>Schedule and confirm meetings, interviews, appointments, and events</li><li>Communicate with clients, vendors, and staff regarding scheduling matters</li><li>Update and maintain scheduling systems and databases</li><li>Anticipate and resolve scheduling conflicts proactively</li><li>Support general administrative tasks as needed to ensure seamless office operations</li></ul><p><br></p>
<p><strong>Accounts Payable Job Summary</strong></p><p>The Accounts Payable Associate supports accurate invoice processing and vendor management while helping mitigate vendor risk and fraud in a global environment. This role ensures the integrity of vendor and payment data and compliance with company policies and tax regulations.</p><p><br></p><p><strong>Accounts Payable Responsibilities</strong></p><ul><li>Maintain and update vendor records in compliance with company policies.</li><li>Review vendor change reports and ensure accuracy in SAP and vendor management systems.</li><li>Process and review invoices for accuracy, coding, and compliance.</li><li>Research and resolve invoice and vendor discrepancies.</li><li>Assist with vendor reconciliations, debit balance reporting, and IRS 1099 preparation.</li><li>Handle IRS B-Notices and TIN discrepancies.</li><li>Communicate with internal teams, foreign offices, and vendors as needed.</li><li>Provide backup support and assist with additional AP tasks as required.</li></ul><p><br></p>
<p>We are looking for a skilled Compensation Specialist to join our team based in Edison, New Jersey, this role will play a critical part in shaping and administering compensation programs that align with organizational strategies. The ideal candidate will possess strong analytical capabilities and deep expertise in compensation practices, ensuring compliance with laws and regulations while supporting the company's overall rewards strategy.</p><p><br></p><p>Responsibilities:</p><p>• Design, administer, and oversee governance for sales incentive plans that align with business objectives and comply with market standards.</p><p>• Conduct in-depth market benchmarking and compensation analyses to maintain competitive pay practices across various roles.</p><p>• Participate in compensation surveys, analyze collected data, and use insights to refine company compensation strategies.</p><p>• Develop and manage core compensation programs, including salary structures, incentive plans, and bonus frameworks.</p><p>• Assess job positions to establish appropriate salary levels based on market trends and organizational needs.</p><p>• Ensure compliance with federal, state, and local compensation laws and regulations.</p><p>• Collaborate with HR and leadership teams to formulate and implement effective compensation strategies.</p><p>• Create and present detailed reports on compensation metrics and trends to support decision-making.</p><p>• Provide analytical support and expert guidance to HR and management regarding total rewards programs.</p><p>• Develop communication materials and training resources to educate employees and HR teams about compensation and rewards initiatives.</p>
We are looking for a dedicated Call Center Specialist to join our team in Somerset, New Jersey. In this role, you will handle inbound customer inquiries, provide exceptional service, and ensure customer satisfaction through efficient communication and problem-solving. This is a long-term contract position offering the opportunity to work in a dynamic environment within the health and biotech industry.<br><br>Responsibilities:<br>• Respond promptly to incoming calls, addressing customer questions and concerns with professionalism.<br>• Deliver high-quality customer service by effectively handling inquiries and resolving issues.<br>• Maintain accurate records of customer interactions and transactions.<br>• Collaborate with team members to enhance customer experience and share best practices.<br>• Utilize basic office tools and software to manage call center operations efficiently.<br>• Ensure compliance with company policies and procedures during all interactions.<br>• Provide detailed product or service information to customers when required.<br>• Identify and escalate unresolved issues to the appropriate department for further assistance.<br>• Demonstrate a thorough understanding of call center processes and standards.<br>• Continuously strive to improve customer satisfaction through proactive communication and support.
<p>We are looking for an experienced Collections Specialist in the Union County, NJ area. This is a PART TIME role. </p><p><br></p><p>In this role you will be responsible for collections, account receivable tasks, following up on past due accounts, processing payments, managing aging reports, and more. </p><p><br></p><p>Responsibilities:</p><p>• Ensure timely payments and resolve any outstanding balances.</p><p>• Utilize accounting software to track and update collection activities effectively.</p><p>• Communicate with clients and internal teams to address billing issues and identify solutions.</p><p>• Review and analyze accounts to determine the best approach for recovering overdue payments.</p><p>• Implement collection processes and strategies to improve recovery rates.</p><p>• Prepare and maintain accurate records of collection activities and account statuses.</p>
We are looking for a dedicated Accounts Receivable Specialist to oversee the full-cycle accounts receivable process with a strong focus on managing high-volume collections. This role is essential in maintaining accurate financial records, ensuring timely payments, and resolving disputes efficiently. The ideal candidate will demonstrate exceptional organizational skills, analytical thinking, and a proactive approach to customer account management. <br> Responsibilities: Collections & Customer Account Management Execute high-volume collection activities, including outbound calls, emails, statements, and follow-up on past-due balances. Monitor A/R aging and prioritize accounts based on risk, amount, and payment trends. Maintain detail oriented, customer-focused communication while resolving payment delays, disputes, and short-pays. Negotiate payment plans when necessary, ensuring proper documentation and approval. Escalate chronic delinquencies following internal credit and escalation procedures. Cash Application & Reconciliation Collaborate with the cash application team to ensure timely and accurate posting of customer payments. Reconcile customer accounts, investigate unapplied cash, and resolve discrepancies. Review remittance details and ensure alignment with customer invoices. Billing & Dispute Resolution Partner with Sales, Customer Service, and Operations to resolve customer issues that delay payment (e.g., pricing errors, missing POs, delivery issues). Research discrepancies, create adjustment requests, and ensure proper approval workflows. Reporting & Analysis Prepare weekly AR aging reports, cash collection forecasts, and KPI metrics (DSO, delinquency rates, at-risk accounts). Identify trends or systemic issues contributing to delinquencies and recommend process improvements. Support month-end closing activities related to AR, including reconciliations and audit documentation. Process Improvement Contribute to the enhancement of AR workflows, including automation, standardization of outreach, and documentation updates. Assist in maintaining credit policy compliance and strengthening internal controls. Benefits: Medical/dental/vision 401k PTO
<p>Robert Half is seeking an engaging and service-driven <strong>Customer Experience Specialist</strong> to support one of our valued client organizations. This role is ideal for someone who thrives on problem-solving, building relationships, and creating positive interactions that enhance the overall customer journey. If you are a strong communicator who enjoys helping others and improving processes, this is an excellent opportunity to grow your career.</p><p><br></p><p><strong>Responsibilities</strong></p><p>In this position, you will:</p><ul><li>Serve as the primary contact for customer inquiries via phone, email, chat, or ticketing systems</li><li>Provide timely and accurate assistance to resolve customer concerns</li><li>Process orders, returns, account updates, and general service requests</li><li>Document customer interactions and maintain detailed records in CRM systems</li><li>Proactively identify opportunities to enhance customer satisfaction</li><li>Collaborate with internal teams to escalate and resolve complex issues</li><li>Support customer onboarding, product education, and troubleshooting</li><li>Contribute feedback to improve processes, workflows, and service efficiencies</li><li>Maintain professionalism and empathy in all customer interactions</li></ul>
We are looking for an experienced IT Manager to join our team in Philadelphia, Pennsylvania. This contract position offers the opportunity to lead and oversee critical IT operations while contributing to the organization’s growth and technological advancement. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage complex systems and vendor relationships effectively.<br><br>Responsibilities:<br>• Manage and maintain networking technologies, including VLANs, VPNs, routing, switching, firewalls, and other related hardware.<br>• Oversee enterprise VoIP platforms to ensure seamless communication across the organization.<br>• Configure and troubleshoot network routers, Ethernet switches, and fiber connectivity.<br>• Implement and manage virtualization solutions such as VMware and Hyper-V, as well as cloud infrastructure like AWS and Azure.<br>• Ensure the security and integrity of systems by adhering to best practices and utilizing monitoring tools.<br>• Handle backup systems and ensure their reliability for data protection and recovery.<br>• Collaborate with vendors to procure and manage IT hardware and software solutions efficiently.<br>• Provide guidance and support to the IT team, fostering a collaborative and productive work environment.<br>• Maintain and optimize Active Directory and other system configurations to meet organizational needs.<br>• Utilize technical expertise to resolve issues promptly and minimize downtime.
<p>Must have strong Industry experience in power/electricity and SCADA systems. Experience leading teams and full cycle design experience.</p><p>GENERAL:</p><p><br></p><p>1. Good organization skills with the ability to manage multiple projects simultaneously.</p><p>2. Excellent communication skills. Must be able to communicate in writing and verbally coherently with customers and other departments within the Company.</p><p>3. Must be disciplined to follow procedures. ISO9001:2015 Company.</p><p>4. Travel as required (domestic & international).</p><p>5. Experience with customers, presentations, business planning, strategy, budgets.</p><p>6. Very responsible, dedicated, works well under pressure.</p><p>7. MUST have Project engineering skills, decisive, willing to make decisions.</p><p>8. Strong PC Skills, hardware and software (Microsoft Suit, Excel, WORD, Outlook, Access, etc.).</p><p>9. Commercial Knowledge; revenue, cost, subcontracting.</p><p>10. Project Management Skills: commercial, scheduling, change order process, cost, etc.</p><p><br></p><p><br></p><p>TECHNICAL KNOWLEDGE</p><p><br></p><p>1. Networking experience: LAN experience with routers, bridges, switches, TCP/IP and Ethernet.</p><p><br></p><p>2. Communication: Lease Line, Radio (154/900 MHZ), Spread Spectrum, cable, Internet. Hands-on preferred.</p><p><br></p><p>3. PC Hardware: modems (232/485), NIC, video.</p><p><br></p><p>System Engineering Manager</p><p>Job Description</p><p><br></p><p><br></p><p>4. Operating Systems: Microsoft Windows, Unix (opt.), Linux (opt.), OpenVMS (opt.).</p><p><br></p><p>5. Fluent understanding of electrical/electronic schematics and interconnection diagrams.</p><p><br></p><p>6. Industry Experience: Utility Power, Municipal, Coop., IOU (Investor Owned), Transportation PLC (Programmable Logic Controllers), SCADA (Supervisory Control and Data Acquisition), DCS (Distributed Control Systems).</p><p><br></p><p>7. PLC (Programmable Logic Controller) knowledge.</p><p><br></p><p>8. Software Programming knowledge (C, C++), languages, source control, release, distribution, etc.</p><p><br></p><p>9. Database Server: Access, SQL (must), Oracle (opt.).</p><p><br></p><p>10. Programming Experience: some, does not need to be proficient.</p><p><br></p><p>DUTIES & RESPONSIBILITIES</p><p><br></p><p>1. Oversee the SCADA System design consisting of various QEI components (hardware & software)Read and Understand technical specifications. Apply specification to system design, quotations and proposals.</p><p><br></p><p>2. Oversee the design and development of new hardware and software (embedded & workstation) products.</p><p><br></p><p>3. Participate in the integration, loading, configuration and testing of SCADA, networking and communication hardware and software.</p><p><br></p><p>4. Periodically travel to the field to startup and troubleshoot systems/equipment.</p><p><br></p><p>5. Manage Application documentation (User Manuals) that they are current with most recent software releases.</p>
