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3 results for Help Desk Technician Ii in Toledo, OH
- Holland, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset.</p><p><br></p><p>Hourly Pay: $17/hr</p><p>Current open Shift: 3:30pm-12am; off days Sunday and Tuesday</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.</p><p>• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.</p><p>• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.</p><p>• Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.</p><p>• Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.</p><p>• Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.</p><p>• Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.</p><p>• Support additional service desk activities as needed to maintain consistent customer support operations.</p>
- 2026-07-01T00:00:00Z
- Holland, OH
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment.</p><p><br></p><p>Hourly Pay Rate: $17/hr</p><p>Open Shift: 3:30-12pm Off Days Sunday and Tuesday</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.</p><p>• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.</p><p>• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.</p><p>• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.</p><p>• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.</p><p>• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.</p><p>• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.</p><p>• Support additional operational tasks as needed to help maintain consistent service coverage and quality.</p>
- 2026-07-01T00:00:00Z
- Ypsilanti, MI
- onsite
- Temporary to Hire
- 25 - 30 USD / Hourly
- We are looking for an IT Desktop Technician to support daily technology needs for employees in Michigan. This contract opportunity is ideal for someone who enjoys resolving technical issues, assisting users in person and remotely, and helping maintain reliable desktop environments. The person in this role will contribute to end-user support, device deployment, and ongoing operational projects while delivering responsive and attentive service.<br><br>Responsibilities:<br>• Provide frontline technical support by responding to user inquiries, documenting issues in the ticketing system, and ensuring requests are tracked accurately from intake through resolution.<br>• Diagnose and resolve desktop, software, and connectivity problems involving Windows systems, Microsoft Office applications, network access, and internally used business tools.<br>• Set up and configure end-user equipment such as desktop computers, projectors, video conferencing devices, printers, and related peripherals to support day-to-day operations.<br>• Prepare and deploy workstation hardware for internal use, including imaging devices, maintaining system builds, and updating asset records.<br>• Support end-user learning by offering basic technical guidance and assisting with user education when new tools or processes are introduced.<br>• Participate in assigned project work, including device migration efforts to Intune and troubleshooting issues that arise during implementation.<br>• Perform repair and maintenance activities for PCs and printers to minimize downtime and keep equipment functioning properly.<br>• Follow established procedures and service expectations while responding promptly to tickets, requests, and user communications.<br>• Maintain an organized and safe work area and provide support outside standard business hours when evening or weekend coverage is needed.
- 2026-07-01T00:00:00Z