We are looking for an empathetic and detail-oriented Customer Service Representative to join our team in St. Petersburg, Florida. In this critical role, you will work with individuals seeking mental health services, providing compassionate support and efficient scheduling assistance. This is a contract-to-permanent position, offering an opportunity to make a meaningful impact in the lives of others while supporting a private nonprofit organization dedicated to behavioral health services.<br><br>Responsibilities:<br>• Respond to inbound calls with warmth and professionalism, addressing client concerns and inquiries.<br>• Schedule appointments and manage electronic records using specialized systems.<br>• Rotate between front office and back office duties to ensure seamless operations.<br>• Assist individuals during challenging moments, offering exceptional customer service with sensitivity and patience.<br>• Maintain compliance with privacy and organizational standards while handling confidential information.<br>• Utilize Microsoft Excel and Word to perform data entry and manage client records.<br>• Engage in email correspondence to communicate with clients and internal teams.<br>• Address issues or complaints from upset or distressed clients with care and problem-solving skills.<br>• Support the organization’s mission by treating all clients with dignity and respect.<br>• Participate in training programs to stay updated on systems and procedures.
<p>We are seeking an experienced accounting and finance leader to oversee the full spectrum of financial operations, reporting, and analysis for the organization. This role is responsible for ensuring accurate financial statements, driving process improvements, and providing actionable insights to senior leadership.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead month-end and year-end close processes, ensuring financial statements are accurate and compliant with GAAP.</li><li>Develop, enhance, and streamline financial planning, reporting, and analysis processes.</li><li>Manage financial data systems and reporting tools to support timely and insightful reporting.</li><li>Provide detailed financial analysis, commentary, and recommendations to senior management.</li><li>Oversee forecasting, budgeting, and performance reporting processes.</li><li>Supervise, mentor, and develop the accounting team to achieve departmental and organizational goals.</li><li>Ensure all accounting functions are performed accurately, including General Ledger, Accounts Payable/Receivable, Payroll, Fixed Assets, Cash Management, and tax filings.</li><li>Oversee payroll processing, employee benefits, commissions, bonuses, and related reconciliations.</li><li>Maintain accurate accounting records, including Chart of Accounts, prepaid expenses, accruals, and fixed asset postings.</li><li>Ensure compliance with internal controls, policies, procedures, and regulatory requirements.</li><li>Support senior leadership with cash flow projections, risk management, and ad hoc financial analysis.</li><li>Coordinate with external auditors and support internal audit initiatives.</li><li>Promote a positive and collaborative work environment while participating in organizational performance improvement initiatives.</li></ul><p><br></p><p><br></p><p>This is a permanent position. If you are interested, please reach out directly to Zoe Slater.</p>
