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3 results for Customer Service Specialist in Tampa, FL

Customer Service Representative

Clearwater, FL
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a payment solutions team supporting patients with medical claim-related questions in Clearwater, Florida. This is a Contract to permanent position focused on delivering compassionate, detail-oriented service while guiding customers through denied hospital claims and available payment arrangements. The ideal candidate is comfortable handling a high volume of phone interactions and can communicate clearly with individuals navigating sensitive billing situations. Responsibilities:• Manage incoming and outgoing phone conversations with customers regarding medical claim and billing matters.• Explain denied hospital claims in a clear, respectful manner and answer related questions effectively.• Help customers review payment plan options and support them in taking steps toward resolving outstanding balances.• Document customer interactions accurately and complete required order entry or account updates in internal systems.• Provide timely follow-up to customers to keep claim payment discussions moving forward.• Deliver a high standard of service in a call center environment while balancing empathy, accuracy, and efficiency.• Communicate complex payment information in a way that is easy for customers to understand.• Participate in a half-day working interview as part of the hiring process.
2026-05-21T00:00:00Z

Customer Service Representative

Tampa, FL
onsite
Temporary / Contract
22.325 - 25.85 USD / Hourly
We are looking for a Customer Service Representative for a Contract position based in Tampa, Florida. This role supports day-to-day customer and order operations by handling inquiries, coordinating order activity, and helping ensure a reliable service experience. The ideal candidate is organized, responsive, and comfortable working across multiple priorities in a fast-moving environment. Responsibilities: • Oversee the entry, review, and completion of customer sales orders using internal platforms and QuickBooks. • Manage purchase order activity and maintain accurate status updates to support on-time processing and delivery. • Follow open orders closely and release them for fulfillment when inventory becomes available. • Assist customers with return requests by coordinating authorization steps and guiding the return process through resolution. • Create pricing quotations and provide timely answers to questions related to products, orders, and account activity. • Maintain customer and order records in Excel-based reports, ensuring information remains current and reliable. • Track daily operational metrics, including order volume and processing performance, and share updates as needed. • Partner with cross-functional teams to resolve order issues, improve service quality, and support customer satisfaction.
2026-05-19T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement. Responsibilities: • Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns. • Deliver post-implementation and post-sale training to help customers use products effectively and confidently. • Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions. • Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail. • Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service. • Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction. • Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers. • Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management. • Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy. • Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
2026-05-18T00:00:00Z