We are looking for a Jr Technical Writer/Video Tech Support Analyst to join our team in Clearwater, Florida. This is a Contract to permanent position within the healthcare industry, offering a unique opportunity to combine technical writing expertise with video production skills. The ideal candidate will have a strong ability to create clear and accurate documentation while also producing high-quality video content for various purposes.<br><br>Responsibilities:<br>• Create and edit user manuals, installation guides, technical specifications, and other documentation to support products and services.<br>• Collaborate with engineers, product managers, and subject matter experts to gather and verify technical information.<br>• Transform complex technical concepts into clear, accessible content tailored to diverse audiences.<br>• Update and maintain documentation repositories to reflect product changes and new releases.<br>• Ensure all written materials align with company style guides and adhere to industry standards.<br>• Plan, shoot, and edit high-quality video content for training, marketing, product demonstrations, and internal communications.<br>• Set up and manage lighting, audio, and video equipment to achieve optimal production quality.<br>• Work closely with the marketing team to develop creative video concepts that support branding and organizational goals.<br>• Oversee video project timelines, ensuring timely delivery and adherence to quality expectations.<br>• Troubleshoot technical issues with equipment and software to maintain smooth operations.
We are looking for a skilled Customer Service Manager to join our team on a contract basis in Clearwater, Florida. This role involves overseeing customer care operations and managing e-commerce channels while ensuring smooth team coordination. The position requires a hybrid work schedule, with 2-3 days in the office.<br><br>Responsibilities:<br>• Manage e-commerce operations across platforms such as Shopify, Amazon, and Walmart, including new product setups and updates to product detail pages.<br>• Supervise the consumer care team, including one team lead and eight local agents, while ensuring alignment with offshore support teams.<br>• Provide exceptional customer service by addressing consumer inquiries and resolving issues promptly.<br>• Utilize Shopify and other e-commerce tools to maintain and optimize online retail operations.<br>• Collaborate with team members to ensure efficient workflows and adherence to business objectives.<br>• Monitor and report on team performance and customer satisfaction metrics.<br>• Assist with onboarding and training team members to maintain high service standards.<br>• Coordinate with management and stakeholders to meet organizational goals.<br>• Maintain business casual attire and uphold company values in all interactions.
We are looking for an ERP Product Lead to oversee the strategic direction and operational execution of our ERP systems. This role requires a highly motivated individual who excels in managing complex projects, driving system optimization, and delivering solutions that align with business objectives. The ideal candidate will bring a strong technical background and leadership skills to ensure the successful implementation and integration of ERP platforms.<br><br>Responsibilities:<br>• Lead all phases of ERP-related projects, including planning, execution, and post-implementation support.<br>• Serve as the primary owner of construction ERP systems, such as NetSuite and Viewpoint Vista, ensuring they meet organizational requirements.<br>• Manage the integration of new ERP modules and third-party applications while customizing existing functionalities.<br>• Collaborate with stakeholders to gather requirements, manage expectations, and deliver solutions that align with business goals.<br>• Identify opportunities to enhance workflows and leverage ERP capabilities to improve efficiency and data accuracy.<br>• Develop and maintain comprehensive documentation for ERP processes and configurations.<br>• Provide training and support to end-users to ensure optimal adoption and utilization of ERP systems.<br>• Monitor system performance and troubleshoot issues to maintain seamless operations.<br>• Stay updated on industry trends and emerging technologies to recommend improvements and upgrades.
