<p>We are looking for an experienced Infrastructure Lead/Manager to join a growing team in Roseville, Minnesota. In this role, you will oversee critical IT operations, focusing on security, systems management, and network technologies. This is an excellent opportunity to contribute to a dynamic organization while implementing innovative solutions and driving strategic initiatives. This role will manage 1 person. They offer a phenomenal benefits package which includea a significant contribution yearly to your 401k plan as well as a very generous yearly bonus!</p><p><br></p><p>Responsibilities:</p><p>• Design and manage hybrid cloud and on-premises infrastructure, including Microsoft Azure, Entra ID, Active Directory, and networking systems.</p><p>• Administer VMware virtualization platforms, including Horizon View deployments, ESXi clusters, storage configurations, and host management.</p><p>• Oversee endpoint security tools such as Crowdstrike, ThreatLocker, and Abnormal AI while conducting vulnerability assessments and responding to incidents.</p><p>• Lead major IT projects, including custom software development, application maintenance, and integration of homegrown solutions.</p><p>• Coordinate network expansions for multiple office locations, including hardware setup and vendor collaboration.</p><p>• Provide advanced support for helpdesk issues, including participation in an after-hours on-call rotation.</p><p>• Develop and maintain documentation, including runbooks, escalation procedures, and security policies.</p><p>• Evaluate and onboard third-party vendors for managed services and backup solutions.</p><p>• Mentor less experienced IT staff and contribute to long-term strategic planning and technology initiatives.</p>
<p><strong>Are you passionate about Salesforce and eager to apply your expertise to solve technical challenges?</strong> We’re looking for a skilled professional to join our dynamic support team. We are looking for someone who understands how Salesforce functions behind the scenes and can support a product that uses Salesforce as its core platform. In this role, you’ll provide advanced Salesforce CRM application support, troubleshoot complex issues, and help optimize workflows for a large user base. If you thrive in a fast-paced environment and enjoy delivering exceptional customer experiences, this could be the perfect opportunity for you.</p><p><strong>What You’ll Do</strong></p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to Salesforce permissions, integrations, workflows, and custom objects</p><p>• Manage user and license administration for a Salesforce organization with 1,000+ users, including setup/deactivation, roles, profiles, public groups, and permission sets</p><p>• Use tools like Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features including case management and automation processes</p><p>• Investigate and resolve API-related issues using tools like Postman to simulate calls and validate data transactions</p><p>• Collaborate with internal teams to improve workflows, reduce repetitive tasks, and enhance system efficiency</p><p><br></p><p><strong>Interested?</strong></p><p>Please contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf.(com) to learn more.</p>
<p>We are looking for an experienced Client Services Manager to oversee and enhance the delivery of account onboarding, legal documentation, and treasury management services in compliance with industry standards and regulations. This role requires strong leadership skills to manage a team focused on loan support and treasury operations, ensuring exceptional service levels and operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Documentation, Onboarding, & Administration (70%)</strong></p><ul><li>Champion a client-focused culture within the department, setting expectations, managing staff, and ensuring consistent high-quality client service.</li><li>Execute routine processing tasks for loan and treasury management products.</li><li>Develop and maintain service level agreements, publish performance dashboards, and evaluate processes for improvement.</li><li>Collaborate with Credit, Relationship Managers, and Compliance to align with business objectives and compliance requirements.</li><li>Support client growth and service across business lines.</li><li>Cross-train staff to ensure consistent coverage and ongoing skill development.</li><li>Coordinate preparation and maintenance of legal loan documentation, including notes, security agreements, guarantees, UCC filings, collateral, and insurance records.</li><li>Oversee setup and maintenance of treasury management product offerings (e.g., ACH, Wires, Remote Deposit Capture, Positive Pay, and online banking installations and limits); monitor internal controls and dual authorization.</li><li>Maintain vendor relationships and act as product administrator for technology platforms, including coordination of upgrades and user acceptance testing (UAT).</li></ul><p><strong>Operational Risk Management & Compliance (15%)</strong></p><ul><li>Maintain and update departmental policies, procedures, SOPs, and internal controls in line with regulatory expectations.</li><li>Ensure compliance with applicable laws, regulations, and internal policies.</li><li>Lead remediation efforts for audit and examination findings.</li><li>Track and manage exceptions to maintain audit-ready operations.</li><li>Develop and implement fraud prevention and risk mitigation strategies to protect client assets and ensure regulatory compliance.</li></ul><p><strong>Process Optimization & Technology Enhancement (15%)</strong></p><ul><li>Regularly review and optimize operational workflows, recommending technology improvements to enhance quality, efficiency, and control.</li><li>Build business cases for automation or system enhancements; coordinate training and change management during rollouts.</li><li>Collaborate with stakeholders for approval and integration of process improvements.</li><li>Anticipate and plan for technology needs to drive future client experience and operational efficiency.</li></ul>
<p>We are looking for an experienced Business Analyst to join our team in Saint Paul, Minnesota. The ideal candidate will bring over seven years of expertise in business analysis and a strong ability to collaborate effectively with cross-functional teams.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive business analysis to identify and address gaps in processes, ensuring alignment with organizational objectives.</p><p>• Collaborate with stakeholders to gather requirements and translate them into actionable deliverables.</p><p>• Evaluate and improve workflows within call center environments to enhance customer service experiences.</p><p>• Review and analyze documentation to ensure clarity, accuracy, and compliance with standards.</p><p>• Work within Agile Scrum frameworks to deliver projects efficiently and effectively.</p><p>• Facilitate discussions with teams to identify opportunities for process improvements and implement solutions.</p><p>• Provide insightful recommendations based on detailed gap analysis findings.</p><p>• Communicate effectively with both technical and non-technical teams to ensure project success.</p><p>• Monitor and report on the progress of initiatives, ensuring they meet business needs and objectives.</p><p>• Maintain a high level of professionalism and adaptability in a dynamic environment.</p>
<p>We are looking for an Operations Administrator to join a team in Plymouth. This long-term contract role is designed to support a growing field team by managing service orders and overseeing shipping coordination. The position is ideal for individuals who thrive in fast-paced environments and enjoy working on both day-to-day operations and project-based initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Open, track, and close service orders efficiently to support field team operations.</p><p>• Coordinate the shipment of service parts, including management of trunk stock for field engineers.</p><p>• Document and map workflows for service order processes to ensure streamlined operations.</p><p>• Assist in developing training materials for field service engineers and external distributors.</p><p>• Provide operational support for process improvement projects as needed.</p><p>• Train on company systems and execute end-to-end service order workflows.</p><p>• Partner with internal teams to improve service order lifecycle management.</p><p>• Monitor and respond to high volumes of field requests while maintaining accuracy and attention to detail.</p><p>• Prepare materials for shipment and ensure timely delivery to customers and field teams.</p><p>• Collaborate with team members to ensure alignment on operational priorities and goals.</p>
<p>We are looking for a dynamic and detail-oriented Data Governance Lead to join our team. In this role, you will play a pivotal part in ensuring the effective management, security, and organization of our data assets. You will work closely with cross-functional teams to develop and implement data governance standards, policies, and best practices, driving value and compliance across the organization. This is an exciting opportunity to contribute to a progressive healthcare environment while leveraging cutting-edge technologies.</p><p><br></p><p>Responsibilities:</p><p>• Define and maintain data governance policies and standards to support multiple data domains across the organization.</p><p>• Lead collaboration efforts with data stewards, data owners, and other stakeholders to ensure data quality, security, and compliance.</p><p>• Oversee the implementation and execution of data governance tools, such as Profisee, Azure Databricks Unity Catalog, and Microsoft Purview.</p><p>• Develop and deliver training materials and guidance in partnership with the Learning and Development team to improve data governance understanding.</p><p>• Monitor and measure the effectiveness of the data governance program, reporting on key metrics and program maturity.</p><p>• Collaborate with data engineering and analytics teams to ensure data consistency and support analytical needs.</p><p>• Provide oversight for asset management initiatives, ensuring adherence to data standards and policies.</p><p>• Drive the adoption of data governance best practices and promote awareness of its importance throughout the organization.</p><p>• Manage vendor relationships to ensure the successful execution of data governance-related tooling development.</p><p>• Evaluate and enforce compliance with internal and external data regulations and requirements.</p>
