We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. This hybrid position, based in Creve Couer, Missouri, requires a combination of in-office and remote work, providing comprehensive technical support to both on-site and remote users. The ideal candidate will possess strong communication skills, adaptability, and a dedication to delivering exceptional customer service.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and networking issues for end-users across multiple locations.<br>• Provide account support and management, including tasks related to Active Directory and Exchange.<br>• Deliver technical assistance to both on-site users (approximately 20%) and remote users (approximately 70%).<br>• Participate in an after-hours call rotation to ensure IT support is available 24/7.<br>• Work closely with executive-level professionals to address their unique technical requirements.<br>• Configure and maintain desktop workstations, ensuring optimal performance and reliability.<br>• Support the imaging and deployment of desktops while adhering to organizational standards.<br>• Offer guidance to users on the use of Windows 10 systems and related software.<br>• Maintain accurate documentation of technical issues and resolutions to streamline future support efforts.
We are looking for a skilled Desktop Support Analyst II to join our team in Clayton, Missouri. In this Contract to permanent position, you will play a key role in setting up and maintaining IT equipment, ensuring network connectivity, and providing technical support to employees. This role requires a strong understanding of IT hardware, basic networking principles, and troubleshooting skills to ensure smooth operations across our systems.<br><br>Responsibilities:<br>• Configure and install IT equipment such as monitors, printers, and other peripherals to meet organizational needs.<br>• Ensure proper network connectivity for all devices and troubleshoot connectivity issues when they arise.<br>• Diagnose and resolve common technical problems while escalating complex issues to higher-level support.<br>• Maintain detailed records of IT assets, configurations, and setups to ensure accurate inventory tracking.<br>• Provide technical support to employees, addressing IT-related inquiries and offering solutions.<br>• Assist with the deployment and management of software and hardware updates.<br>• Collaborate with team members to improve IT processes and ensure efficient system operations.<br>• Conduct routine maintenance and ensure optimal performance of computer systems and peripherals.
<p>Duration: 1-2 Days (tentatively February 28th/March 1st)</p><p>Location: Onsite: Creve Coeur/O'Fallon, MO</p><p><br></p><p>Overview: Our company is seeking IT Hardware Deployment Technicians to support a large-scale hardware refresh project. This role involves swapping out approximately 600 computers and 400 IP phones across eight buildings. The ideal candidate is detail-oriented, customer-focused, and has proven experience supporting IT in a corporate environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Remove and replace desktop computers and IP phones at user workstations across multiple buildings</li><li>Perform basic hardware set up, including connecting devices to the network and ensuring successful power and data connections</li><li>Complete basic network configuration tasks such as joining devices to domains, setting up user profiles, and configuring network printers</li><li>Document completed work and any issues encountered, escalating technical problems as appropriate</li><li>Communicate with end users to coordinate device swap schedules and minimize disruption</li><li>Ensure all equipment is accounted for, properly labeled, and securely installed according to company standards</li></ul>
<p><strong>Overview:</strong></p><p>We are seeking a Machine Learning/AI Engineer to join our growing team in St. Louis, MO. This role focuses on designing and developing scalable machine learning and artificial intelligence models that help organizations streamline operations, gain business insights, and innovate across services. You will collaborate closely with cross-functional partners to build, deploy, and maintain advanced ML/AI solutions that address real-world challenges.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, and deploy machine learning and AI models for various business applications, from natural language processing to predictive analytics.</li><li>Collaborate with data engineers and business stakeholders to acquire data, define project requirements, and implement robust solutions.</li><li>Integrate ML models into cloud platforms and existing product infrastructures.</li><li>Monitor, evaluate, and improve model performance with a focus on scalability, reliability, and accuracy.</li><li>Assist in the creation of new data pipelines, automation systems, and APIs that enhance data-driven decision-making.</li><li>Document processes, models, and workflows and provide support and training to peers as needed.</li><li>Keep up to date with the latest advancements in AI/ML technologies and recommend best practices and tools.</li></ul><p><br></p>
