We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. This hybrid position, based in Creve Couer, Missouri, requires a combination of in-office and remote work, providing comprehensive technical support to both on-site and remote users. The ideal candidate will possess strong communication skills, adaptability, and a dedication to delivering exceptional customer service.<br><br>Responsibilities:<br>• Diagnose and resolve hardware, software, and networking issues for end-users across multiple locations.<br>• Provide account support and management, including tasks related to Active Directory and Exchange.<br>• Deliver technical assistance to both on-site users (approximately 20%) and remote users (approximately 70%).<br>• Participate in an after-hours call rotation to ensure IT support is available 24/7.<br>• Work closely with executive-level professionals to address their unique technical requirements.<br>• Configure and maintain desktop workstations, ensuring optimal performance and reliability.<br>• Support the imaging and deployment of desktops while adhering to organizational standards.<br>• Offer guidance to users on the use of Windows 10 systems and related software.<br>• Maintain accurate documentation of technical issues and resolutions to streamline future support efforts.
<p>Duration: 1-2 Days (tentatively February 28th/March 1st)</p><p>Location: Onsite: Creve Coeur/O'Fallon, MO</p><p><br></p><p>Overview: Our company is seeking IT Hardware Deployment Technicians to support a large-scale hardware refresh project. This role involves swapping out approximately 600 computers and 400 IP phones across eight buildings. The ideal candidate is detail-oriented, customer-focused, and has proven experience supporting IT in a corporate environment.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Remove and replace desktop computers and IP phones at user workstations across multiple buildings</li><li>Perform basic hardware set up, including connecting devices to the network and ensuring successful power and data connections</li><li>Complete basic network configuration tasks such as joining devices to domains, setting up user profiles, and configuring network printers</li><li>Document completed work and any issues encountered, escalating technical problems as appropriate</li><li>Communicate with end users to coordinate device swap schedules and minimize disruption</li><li>Ensure all equipment is accounted for, properly labeled, and securely installed according to company standards</li></ul>
