<p>We are looking for either a Senior Systems Engineer looking to jump into a director role, or a Director looking for a new role where he can focus on more technical projects. Will lead infrastructure operations and technology support. This role is 100% onsite in Worcester, MA and is suited for a hands-on leader who can guide day-to-day IT performance while shaping reliable, secure, and scalable systems across the organization. The ideal candidate brings strong technical depth across enterprise environments and a practical approach to maintaining hardware, networks, backup solutions, and core system configurations.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily IT operations to ensure stable performance of infrastructure, end-user systems, and core technology services across the organization.</p><p>• Direct the administration of Active Directory, including user access, group policies, and overall directory health.</p><p>• Manage backup and recovery processes to protect business data and support continuity in the event of system disruptions.</p><p>• Lead the support and maintenance of Cisco-based networking environments, monitoring connectivity, security, and performance.</p><p>• Coordinate installation, upgrades, and troubleshooting for computer hardware used by employees and operational teams.</p><p>• Establish and maintain configuration management practices to improve consistency, control changes, and reduce system risk.</p><p>• Partner with internal stakeholders to prioritize technology needs, resolve escalated issues, and align IT services with business goals.</p><p>• Evaluate infrastructure performance and recommend improvements that strengthen reliability, security, and operational efficiency.</p>