7 results for Customer Service Manager in Springfield, MA

Customer Service & Operations Manager

Cromwell, CT
onsite
Permanent
100000 - 120000 USD / Yearly
Customer Service & Operations ManagerDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. Robert Half is partnering with a leading distributor to fill a critical Customer Service & Operations Manager. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success. Responsibilities:<ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul>Qualifications:<ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul> For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com. All inquiries will remain confidential.
2026-03-06T00:00:00Z

Customer Service Representative

Gardner, MA
onsite
Permanent
48000 - 52000 USD / Yearly
SUMMARY: The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. ESSENTIAL DUTIES: The requirements listed below are representative of the essential duties required of the Customer Service Representative: · Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. · Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.· Responsible to ensure customer retention and growth through strong relationship management metrics.· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.· Follow up on lost business in an effort to reactivate dormant accounts.· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.· Forwards quotations to customer as required.· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.· Maintain customer information as needed for contacts, routing etc.· Assist in business development activities i.e., direct mailings, samples and follow up calls.· Quality is everyone’s responsibility.· Other duties as assigned. For immediate consideration please call me directly Eric Lebow 508-205-2127
2026-03-17T00:00:00Z

Customer Service Representative

Amherst, MA
onsite
Temporary
20 - 22 USD / Hourly
Our client is seeking a motivated and detail-oriented Customer Service Representative to join their dynamic team. This is an exciting opportunity to support a growing organization by providing outstanding service to customers and acting as a key point of contact for inquiries and problem resolution. Key Responsibilities:<ul><li>Provide prompt, courteous, and knowledgeable responses to customer inquiries via phone, email, and chat</li><li>Resolve issues with professionalism and efficiency, aiming for first-contact resolution whenever possible</li><li>Process orders, returns, and exchanges accurately in line with company policies</li><li>Maintain detailed and accurate records of all interactions within CRM systems</li><li>Collaborate with internal teams to ensure customer satisfaction and timely issue resolution</li><li>Continuously learn and maintain up-to-date knowledge of products, services, and company policies</li></ul>Qualifications:<ul><li>High school diploma or equivalent required; associate degree or higher is a plus</li><li>Proven experience in a customer service or call center environment preferred</li><li>Strong communication and interpersonal skills</li><li>Detail-oriented with excellent organizational abilities</li><li>Proficient in standard office software and CRM tools</li><li>Ability to remain calm and professional in a fast-paced environment</li></ul>
2026-03-20T00:00:00Z

Customer Service Representative

Northampton, MA
onsite
Temporary
20 - 22 USD / Hourly
Our client is seeking an enthusiastic, professional Customer Service Representative to join their growing team. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences and supporting day-to-day business operations. You will be the first point of contact for clients, providing timely and accurate support while representing our client’s values and commitment to service excellence. Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat using a courteous and professional manner</li><li>Resolve issues efficiently, ensuring complete customer satisfaction at every interaction</li><li>Accurately process orders, returns, exchanges, and account updates</li><li>Document all customer interactions in CRM systems in accordance with company procedures</li><li>Collaborate with team members and other departments to deliver seamless service</li><li>Maintain up-to-date knowledge of products, services, and company policies to provide informed support</li><li>Identify opportunities to improve processes and contribute to customer service initiatives</li><li>Escalate complex issues as necessary and follow through to resolution</li><li>Meet or exceed performance targets in quality, productivity, and customer satisfaction</li></ul>Qualifications:<ul><li>High school diploma or equivalent required; associate or bachelor’s degree preferred</li><li>Previous customer service or call center experience is a plus</li><li>Strong communication skills (verbal and written) and active listening abilities</li><li>Proficient computer skills, including MS Office and CRM software</li><li>Exceptional organizational skills and attention to detail</li><li>Ability to multitask and prioritize in a fast-paced environment</li><li>Positive attitude, problem-solving abilities, and a willingness to learn</li><li>Reliable, punctual, and committed to delivering results</li></ul>
2026-03-20T00:00:00Z

Customer Service Rep

Shrewsbury, MA
onsite
Permanent
52000 - 55000 USD / Yearly
We are looking for a dedicated Customer Service Representative to join our team in Shrewsbury, Massachusetts. In this role, you will play a pivotal part in ensuring smooth communication with customers, managing orders, and coordinating logistics. If you thrive in a fast-paced environment and have a strong background in customer service, we encourage you to apply. Responsibilities:• Process orders efficiently through accurate data entry.• Communicate with customers via verbal and written channels to address inquiries, requests, and concerns.• Coordinate schedules with transportation carriers to meet shipping deadlines.• Maintain and monitor inventory control processes to ensure accuracy.• Collaborate with various departments, including warehouse staff and sales teams, to address order revisions, pricing, inventory updates, and customer complaints.• Work with external carriers to confirm load availability for customer pickups.• Manage customer databases, including advanced shipping notices and routing details.• Handle multiple tasks simultaneously while maintaining attention to detail in a fast-paced environment. For immediate consideration please call me directly 508-205-2127 Eric Lebow
2026-03-17T00:00:00Z

Customer Account Specialist

Cheshire, CT
onsite
Permanent
60000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-03-09T00:00:00Z

Service Dispatcher

East Hartford, CT
onsite
Permanent
55000 - 65000 USD / Yearly
DispatcherDirect-Hire / Permanent positionRobert Half contact: Drew.Schroll@RobertHalf com. *Fully onsite role, 5 days per week in the office* Robert Half is assisting a client in their search of a highly organized Service Dispatcher to join their team. In this role, you will oversee the scheduling and coordination of service technicians, assist with general customer and vendor communication, weekly billing and invoices, enter information in the system for service jobs, amongst other tasks. Key Responsibilities<ul><li>Coordinate technician schedules to ensure prompt and efficient job completion</li><li>Receive and evaluate incoming service requests, assigning priority based on urgency and customer requirements</li><li>Maintain detailed records for ongoing service and construction activities</li><li>Assist with invoicing and billing updates to ensure accuracy and timeliness</li><li>Communicate with customers, vendors, and internal teams regarding service agreements and project needs</li><li>Organize materials and resources necessary for job execution</li><li>Provide general administrative support to maintain smooth departmental workflow</li><li>Address customer questions and concerns in a professional and timely manner</li><li>Utilize dispatch and scheduling systems to manage assignments effectively</li><li>Follow established procedures and company guidelines in all aspects of the role</li></ul> *For immediate consideration, please apply today and/or email your resume to Drew.Schroll@RobertHalf com.
2026-03-02T00:00:00Z