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5 results for Customer Service Manager in Springfield, MA

Customer Service Representative

Higganum, CT
onsite
Temporary / Contract
18 - 22 USD / Hourly
We are looking for a Customer Service Representative to support our client in the Haddam, Connecticut area through a Contract position focused on responsive, detail-oriented service. In this role, you will handle inbound inquiries, assist with order-related requests, and provide clear product and service information to help resolve issues efficiently. The ideal candidate is attentive, courteous, and committed to creating positive customer experiences while building trust with every interaction. Responsibilities:• Respond to incoming customer calls and inquiries with a service-focused approach.• Enter and update customer orders accurately while confirming details and resolving discrepancies.• Provide clear information about products, services, and account-related questions to support customer needs.• Investigate customer concerns and work toward timely, effective solutions for routine issues.• Document interactions and maintain accurate records of requests, updates, and follow-up actions.• Manage both inbound and outbound communication as needed to address questions and complete service requests.• Escalate more complex concerns to the appropriate team when additional support is required.
2026-07-10T00:00:00Z

Customer Service Representative

Collinsville, CT
onsite
Temporary / Contract
19 - 22 USD / Hourly
Our client in the Canton, Connecticut is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a customer-focused professional with strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.Key Responsibilities:<ul><li>Provide prompt, professional support to customers via phone, email, and other communication channels</li><li>Respond to inquiries related to orders, products, account information, and service issues</li><li>Resolve customer concerns efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Process orders, track shipments, and coordinate with internal departments as needed</li><li>Maintain detailed records of customer interactions and follow-up activities</li><li>Support general administrative and customer service functions as assigned</li></ul>
2026-07-07T00:00:00Z

Customer Service Representative

Pittsfield, MA
onsite
Temporary / Contract
15.8365 - 18.337 USD / Hourly
Our client in the Pittsfield, Massachusetts area is seeking a Customer Service Representative for a contract opportunity. This role is ideal for a professional with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced environment.The Customer Service Representative will be responsible for supporting customers by handling inquiries, resolving issues, and ensuring a positive service experience. The ideal candidate is organized, professional, and comfortable managing a high volume of interactions while maintaining accuracy and efficiency.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and/or chat</li><li>Provide accurate information regarding products, services, account details, or order status</li><li>Resolve customer concerns in a timely and professional manner</li><li>Document customer interactions and update records in the system</li><li>Process orders, returns, or service requests as needed</li><li>Escalate complex issues to the appropriate department</li><li>Maintain a high level of customer satisfaction and service quality</li><li>Support additional administrative or service-related tasks as assigned</li></ul>
2026-07-09T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-06-16T00:00:00Z

Customer Service Rep

Bristol, CT
onsite
Permanent / Full Time
55000 - 60000 USD / Yearly
Customer Service/Project CoordinatorWe are partnering with a manufacturing company in the Bristol, CT area to hire a Customer Service Rep/Project Coordinator. Key Responsibilities:<ul><li>Manage customer projects from order entry through production and shipment.</li><li>Ensure project accuracy, on-time delivery, and high customer satisfaction.</li><li>Partner with sales team on project timelines and deliverables </li><li>Maintain accurate project data and documentation.</li><li>Manage customer relationships</li><li>Partner with Sales, Technical, Production, Shipping, and Purchasing to keep projects moving efficiently.</li></ul> What We’re Looking For:<ul><li>At least 2 years of experience in commercial construction or manufacturing.</li><li>Comfortable acting as a team lead, including managing workflow and troubleshooting difficult projects.</li><li>Microsoft Office skills and preferably experience with an ERP software</li><li>Excellent communication, organization, and cross-functional collaboration skills.</li></ul>If you’re interested in learning more, please apply today or contact Kelsey Ryan at Robert Half. Kelsey.Ryan@roberthalf(.com)
2026-07-10T00:00:00Z