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5 results for Customer Service Manager in Springfield, MA

Customer Service Supervisor

Worcester, Massachusetts
onsite
Permanent / Full Time
60000 - 60000.01 USD / Yearly
We are looking for an experienced Customer Service Supervisor to lead a high-volume support team in the Worcester, Massachusetts area. This role is responsible for guiding daily customer service operations, supporting team performance, and ensuring accurate handling of orders, credits, and customer inquiries. The ideal candidate brings strong leadership, sound judgment, and the ability to keep service levels high in a fast-paced environment. **THIS ROLE is IN OFFICE T-F 8:30-5, WFH MONDAYS ** Responsibilities:• Lead day-to-day customer service activities, providing direction to team members on pricing questions, order timing, product details, and company guidelines.• Organize departmental workflows to support productivity targets and maintain consistent service throughout the day.• Participate in recruiting and onboarding efforts for new customer service staff members.• Coach and develop employees using service data and performance measures to build capability across the team.• Partner with staff to identify process improvements that enhance efficiency and customer experience.• Oversee the accurate handling of warranty claims, scrap credits, and credit-related requests within established timelines.• Help customers and internal teams evaluate substitute products based on availability, cost, and specification needs.• Resolve escalated issues promptly while maintaining complete and accurate customer records, notes, and account details.• Track shipment schedules, coordinate expediting when needed, and share demand changes with purchasing to support product availability.• Provide cross-functional support by assisting the sales fulfillment team, collaborating through internal communication channels, and serving as backup for key coordination duties when required. For immediate consideration, please call me directly. 508-205-2127 Eric Lebow, be prepared to EMAIL your resume for review
2026-09-25T00:00:00Z

Customer Service Representative

Pittsfield, Massachusetts
onsite
Temporary / Contract
19 - 21 USD / Hourly
Job Title: Member Service RepresentativeSchedule: Availability: Mon-Sat 8am-6pm, this is a rotating 8hr per day schedule with 1 Sat a month Job Description:Our client in Pittsfield, Massachusetts is seeking friendly, professional, and customer-focused Member Service Representatives to join their team. In this role, you will serve as a key point of contact for members, providing exceptional service, resolving inquiries, and supporting day-to-day account and service needs.The ideal candidate will have strong communication skills, a positive attitude, and a passion for helping others. This is an excellent opportunity for individuals who enjoy working in a fast-paced, member-focused environment.Key Responsibilities:<ul><li>Provide outstanding service to members in person, over the phone, and through electronic communication</li><li>Assist members with account questions, transactions, and general service requests</li><li>Resolve member concerns efficiently and professionally</li><li>Educate members on available products, services, and account options</li><li>Maintain accurate records and documentation of member interactions</li><li>Process transactions in accordance with company policies and procedures</li><li>Support branch and team goals by delivering a high level of service and operational accuracy</li><li>Perform additional administrative and customer support duties as needed</li></ul>Qualifications:<ul><li>Previous customer service, member service, banking, credit union, or retail experience preferred</li><li>Strong interpersonal and communication skills</li><li>Ability to multitask and work effectively in a team environment</li><li>Detail-oriented with strong organizational skills</li><li>Proficient with basic computer systems and data entry</li><li>High school diploma or equivalent required</li></ul>Preferred Qualifications:<ul><li>Experience working in a financial institution or service-driven environment</li><li>Cash handling and transaction processing experience</li><li>Bilingual skills are a plus</li></ul>
2026-09-25T00:00:00Z

Customer Account Specialist

Wallingford, Connecticut
onsite
Permanent / Full Time
58000 - 65000 USD / Yearly
Customer Account Specialist Are you detail-oriented, adaptable, and eager to contribute to a dynamic, global team? Join a leading global wholesaler of commodities in central CT with exciting growth opportunities in a Customer Account Specialist role. Position Overview:This role is pivotal to ensuring the accurate and timely fulfillment of customer orders by coordinating logistics, maintaining documentation, and nurturing strong customer relationships. You’ll collaborate with sales teams, logistics, and customers to deliver exceptional service and efficient order processing.Key Responsibilities:<ul><li>Coordinate with sales and product teams for order accuracy</li><li>Proactively communicate with salespeople and customers regarding order status and delivery concerns.</li><li>Partner with warehouses, carriers, and logistics teams to ensure on-time product delivery.</li><li>Maintain thorough electronic documentation for orders and shipments in ERP software</li><li>Build strong customer relationships</li></ul> Qualifications:<ul><li>Education/Experience: 2+ years of relevant experience.</li><li>Skills: Proficient with MS Suite; solution-driven mindset.</li><li>Personality Traits: Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul> Why Join Us?<ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of a global leader with an awesome culture and top notch benefits</li></ul> To be considered, Apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-02T00:00:00Z

Customer Service/Office Assistant

Enfield, Connecticut
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
Customer Service/ Office Assistant Opportunity We are partnering with a well-established distributor that has been in business for over 50 years and has seen revenues double over the past year, with continued growth projected in the coming years. This company offers strong tenure, stability, and an excellent opportunity to join a growing customer service team. Key Responsibilities:<ul><li>Create orders from incoming requests</li><li>Answer calls and assist customers with order management</li><li>Provide estimates as needed</li><li>Process orders </li><li>Prepare shipping, delivery, and billing paperwork</li><li>Process purchase orders for vendors </li><li>Ad hoc projects within the department- looking for a jack of all trades!</li></ul> Why Apply:<ul><li>Strong company stability and growth</li><li>Good benefits, tenured culture</li><li>Ideal for early birds — hours are typically 7:00 AM to 3:00/4:00 PM range.</li></ul> If interested, please apply today or send your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-14T00:00:00Z

Customer Service/Order Entry Specialist

East Windsor Area, Connecticut
onsite
Permanent / Full Time
58000 - 70000 USD / Yearly
We are looking for a detail-oriented Customer Service/Order Entry specialist to join a growing manufacturing organization. This permanent position supports customers and internal teams by managing part quotations, entering orders, and helping maintain reliable after-market product availability. The role is well suited for someone who enjoys balancing customer communication, purchasing coordination, and administrative accuracy in a fast-paced environment. Responsibilities:<ul><li>Utilize SAP software to prepare accurate and detailed quotes for after-market parts.</li><li>Collaborate with suppliers to determine lead times and ensure timely delivery of parts.</li><li>Work closely with procurement teams in US and Europe to optimize inventory and meet customer demands.</li><li>Process customer orders efficiently and accurately.</li><li>Field customer inquiries.</li></ul>They offer fantastic benefits, work life balance, and a team atmosphere in a beautiful renovated office! To be consider apply today or email your resume to Kelsey.Ryan@roberthalf(.com)
2026-09-14T00:00:00Z