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76 results for Customer Service Manager in Springfield, MA

Customer Service Representative
  • Westborough, MA
  • remote
  • Temporary
  • 18.00 - 19.00 USD / Hourly
  • Robert Half's client in Westborough is looking for Customer Service Representatives to help an advanced workload! <br><br>Job responsibilities include: <br> - Answering inbound calls (55-85 a day)<br> - Adhering to medical compliance protocols <br> - Time management skills<br> - Comfortable talking on the phone <br><br>Pay Rate: $18-$19 / hour <br>Location: Remote <br>Hours: 8:30a - 5:00p (15 minute break and 30 minute lunch)<br><br>*** If interested apply now! ***
  • 2025-10-27T13:34:04Z
Facilities Coordinator
  • Northborough, MA
  • remote
  • Temporary
  • 20.00 - 22.00 USD / Hourly
  • <p>We are looking for a dedicated Facilities Coordinator to join our team in Northborough, MA. In this role, you will oversee daily operations, ensuring the facility runs smoothly and adheres to established protocols. This is a long-term contract position, offering the opportunity to work onsite in a dynamic environment that includes active loading docks and a warehouse setting.</p><p><br></p><p>Responsibilities:</p><p>• Coordinate facility operations, including monitoring janitorial services and ensuring compliance with established scopes of work.</p><p>• Serve as the liaison between management and clients, addressing facility-related concerns and resolving issues promptly.</p><p>• Oversee the warehouse environment, ensuring safety and efficiency at active loading docks.</p><p>• Maintain strong customer service standards, providing timely support and communication to stakeholders.</p><p>• Ensure strict adherence to facility protocols and access point regulations.</p><p>• Conduct routine checks to identify and address any operational issues within the facility.</p><p>• Collaborate with vendors and contractors to ensure tasks are completed to satisfaction.</p><p>• Support the transition of janitorial vendors, ensuring smooth onboarding and adherence to performance expectations.</p><p>• Utilize basic knowledge of Office Suite to manage documentation and communication efficiently.</p><p>• Maintain a self-motivated approach to completing tasks independently and proactively.</p>
  • 2025-10-02T18:14:08Z
Office Administrator
  • Windsor Locks, CT
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • <p><strong><u>Office Administrator</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>*Fully onsite - 5 days per week in office role*</p><p><br></p><p>Robert Half has partnered with a well-respected and established organization in their search of an administrative professional to be the 'face and voice' of their business! This role will triage incoming phone calls, maintain the front lobby area, and support member of the executive team directly. Ideal background includes strong administrative and customer service experience, pleasant demeanor for all in-person/phone/email communications with internal and external professionals. We are looking for an organized and detail-oriented <strong><u>Office Administrator </u></strong>as this role is vital in ensuring smooth daily operations and providing exceptional administrative support across various functions. If you excel in multitasking, thrive in fast-paced environments, and have a knack for delivering top-notch customer service, we encourage you to apply.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Promptly manage incoming calls, emails, and visitors with professionalism </li><li>Maintain office calendars, coordinate meetings and travel for executive team.</li><li>Manage office supply orders for breakroom and restroom supplies</li><li>Maintain a tidy reception, handle incoming and outgoing mail.</li><li>Coordinate leadership team meetings and company events </li><li>Expense reports processing </li></ul><p>**Our client offers a very robust benefit package for all employees as well as a collaborative environment**</p><p><br></p><p><strong>For immediate consideration,</strong> please apply today and/or email your resume to: <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential. </p><p><br></p>
  • 2025-10-06T14:48:46Z
Billing & Collections Specialist
  • Auburn, MA
  • onsite
  • Permanent
  • 60000.00 - 65000.00 USD / Yearly
  • <p>• The Billing, Credit & Collections Specialist generates project invoice transactions and oversees assigned Accounts Receivable (A/R) Collections, ensuring the integrity and accuracy of A/R transactions</p><p>• Manage the processing of cash receipts daily; monitor client accounts regularly and identify and pursue delinquent accounts</p><p>• Research and resolve payment discrepancies, short pays, and customer disputes in a professional manner</p><p>• Enter invoices to supplier portals</p><p>• Collaborate with the sales, customer service, and finance teams to resolve billing issues</p><p>• This position interacts closely with the company’s Proposals & Contracts and Project Management teams, and has high visibility across the organization, driving company operations for billing and collections</p><p>• Independently lead the Collections function to ensure prompt and orderly collection of billed transactions; regularly engage within the Company (Finance, Project Managers, Business Development, etc.) and with external customers to elevate A/R Collections to an optimal level</p><p>• Tactfully & extensively communicate (phone and email) to critical and sizeable clients seeking payment on funds owed for work completed</p><p>• Prepare and issue monthly invoices for all billable projects and costs, including hourly, unit, and pass-through; guarantee timely and accurate tracking of customer contracts, change orders, and service invoices; meet departmental billing deadlines</p><p>• Prepare monthly client financial summaries and estimates, and report KPI type data on A/R, cash collections, and days sales outstanding (DSO) to the Senior Leadership Team within the Company</p><p>• Responsible for account reconciliation and analysis for balance sheet accounts including but not limited to cash and accounts receivable</p><p>• Research, review, obtain approval (as needed), and process credit memo requests, and support Project Management with customer billing inquiries; research unpaid or disputed amounts and engage Proposals & Contracts, Project Management, and Finance departments to lead resolution and correction of customer issues and billing errors</p><p>• Responsible for analyzing the creditworthiness of prospective and current customers and make recommendations for credit limit and payment terms.</p><p>• Examining credit history using credit agency tools (D& B) and evaluating potential risks</p><p>• Provide year-end support of auditor requirements, which may include research and reconciliation; perform additional assignments, as directed by Finance Manager</p><p>• Participate in efforts to achieve department and company goals</p><p>• Create and update suppliers</p><p>• Performs other duties as assigned</p><p>• Crosstrain within the accounting department</p><p><br></p>
  • 2025-10-14T17:14:29Z
Administrative Assistant
  • Bloomfield, CT
  • onsite
  • Temporary
  • 19.00 - 21.00 USD / Hourly
  • <p>We are looking for a detail-oriented Administrative Assistant to support daily operations in our client's office located in Bloomfield, Connecticut. This is a contract position where you will play a key role in ensuring smooth administrative workflows and maintaining high standards of organization. The ideal candidate will excel in multitasking and demonstrate strong communication skills while handling various office tasks.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls promptly and provide accurate information or direct inquiries to the appropriate departments.</p><p>• Perform data entry tasks with precision to maintain accurate records and documentation.</p><p>• Manage orders, invoices, and requisitions to ensure timely processing.</p><p>• Handle receptionist duties including greeting visitors and maintaining a welcoming front office environment.</p><p>• Organize and maintain administrative files for easy accessibility and reference.</p><p>• Assist in coordinating office supplies and ensuring inventory is adequately stocked.</p><p>• Support team members with various administrative tasks as needed.</p><p>• Prepare and distribute correspondence and reports in a timely manner.</p><p>• Collaborate with other departments to streamline processes and maintain effective communication.</p><p>• Maintain confidentiality and handle sensitive information with discretion.</p>
  • 2025-10-29T20:48:41Z
Administrative Assistant
  • East Granby, CT
  • onsite
  • Temporary
  • 18.00 - 22.00 USD / Hourly
  • <p>We are looking for a dedicated Administrative Assistant to join our team in East Granby, Connecticut on a part time basis. This is a contract position where you will play a vital role in supporting warehouse operations and ensuring the seamless processing and paperwork. The ideal candidate thrives in a fast-paced environment and has a keen eye for detail to maintain accuracy in administrative tasks. If you are interested in this part time administrative role do not hesitate to apply.</p><p><br></p><p>Responsibilities:</p><p>• Manage the processing of orders and paperwork for the warehouse team, ensuring all documentation is accurate and complete.</p><p>• Collaborate with the customer service team to review overnight orders and address any discrepancies.</p><p>• Send completed orders to the appropriate departments.</p><p>• Facilitate the distribution of completed paperwork to warehouse leaders for daily operations.</p><p>• Provide exceptional administrative support to ensure smooth daily operations.</p><p>• Communicate effectively with team members to address and resolve any issues promptly.</p><p>• Maintain organized records and assist with general office tasks as needed.</p>
  • 2025-10-24T16:58:51Z
Payroll Specialist
  • Worcester, MA
  • onsite
  • Permanent
  • 70000.00 - 85000.00 USD / Yearly
  • <p>We are looking for an experienced Senior Payroll Specialist to ensure accurate and timely processing for a multi-location, high-volume workforce. This role requires meticulous attention to detail, confidentiality, and a strong understanding of payroll systems and compliance standards. Reporting to the Accounting Manager and Controller, the Payroll Specialist will play a critical role in maintaining payroll integrity and resolving any related issues. This role is IN office int he greater Worcester area! </p><p><br></p><p>Responsibilities:</p><p>• Compile and process weekly payroll data, including timesheets, for accuracy and compliance with established guidelines.</p><p>• Perform audits to identify and correct data entry errors, ensuring payroll accuracy.</p><p>• Calculate and process garnishments, deductions, and taxable adjustments in compliance with legal requirements.</p><p>• Enter local and federal Prevailing Wage rates into payroll systems and generate Certified Payroll reports.</p><p>• Print and distribute payroll checks, upload direct deposit notifications, and transmit files to financial institutions.</p><p>• Address payroll inquiries and resolve issues promptly with employees, supervisors, and administrators.</p><p>• Maintain the confidentiality of sensitive payroll information, including wages, deductions, and tax details.</p><p>• Collaborate on special projects and contribute to process improvements within the payroll system.</p><p>• Ensure compliance with company policies, safety standards, and the Code of Conduct.</p><p>• Support miscellaneous tasks as needed to assist the accounting and payroll team.</p>
  • 2025-10-14T17:14:29Z
Tax Director/Manager - Corporate
  • Marlborough, MA
  • onsite
  • Permanent
  • 140000.00 - 170000.00 USD / Yearly
  • <p>Large Global client in need of a Tax Manager </p><p><br></p><p>For Immediate interview please contact Victor Muller at 508 205 2136</p><p><br></p><p>Tax Manager</p><p><br></p><p> Consolidate the Company’s worldwide income tax provision in accordance with U.S. GAAP (ASC 740), including reviewing completed work from senior tax analysts, outside service providers and international sites for material accuracy. Partner with regional tax managers to leverage in-country tax expertise.</p><p>• Collaborate with cross-functional teams – including other groups within Corporate Tax, Corporate Accounting, SEC Reporting, global finance, and external advisors – to assess the tax accounting impact of business changes and new tax laws. Quantify material impacts, ensure accurate reporting, and update tax provision processes as needed.</p><p>• Support the execution and documentation of Corporate Tax SOX internal controls, ensuring compliance with internal control requirements and readiness for audit reviews. </p><p>• Coordinate monthly deliverables from foreign sites, as well as from the U.S. income tax group; review monthly tax account reconciliations and journal entries.</p><p>• Understand management reporting and prepare reconciliations to U.S. GAAP tax reporting. Prepare and review quarterly tax entries in accordance with U.S. GAAP.</p><p>• Prepare and review GAAP and non-GAAP tax disclosures and supporting documents for SEC filings, ensuring accuracy and compliance with U.S. GAAP and SEC regulations.</p><p>• Partner with external auditors to provide documentation and respond to inquiries during their quarterly and annual reviews. Work proactively during quarters to early issue identify and move work out of close cycles.</p><p>• Collaborate cross-functionally with subject matter experts who identify and document uncertain tax positions. Provide technical guidance and support on ASC 740-10 accounting requirements to ensure these positions are properly analyzed, accurately reconciled within tax provision software, and appropriately disclosed in financial statements.</p><p>• Research tax technical issues and document findings in a clear and concise manner, including the preparation or review of memos as appropriate.</p><p>• Assist with maintaining and maximizing functionality of our tax provision software (Thomson Reuters ONESOURCE Tax Provision) to increase efficiency.</p><p>• Support foreign accounting teams by providing guidance and periodic training on U.S. GAAP tax reporting and compliance requirements, including instruction on tax software and monthly reporting processes.</p><p>• Mentor and develop staff while promoting a collaborative, inclusive team culture.</p><p>• Identify and implement process improvements to reduce cycle time and enhance efficiency, leveraging technology and continuous improvement principles.</p><p>• Support special projects as needed, including acquisitions and divestitures and assist the Senior Tax Manager, Acquisitions and Integrations, in ensuring accurate purchase accounting data is reflected in the tax provision software.</p><p><br></p><p><br></p>
  • 2025-10-14T21:33:54Z
Contract Administrator
  • Manchester, CT
  • onsite
  • Permanent
  • 55000.00 - 65000.00 USD / Yearly
  • <p><strong><u>Contract Administrator</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p>*Fully onsite, 5 days per week in office*</p><p><br></p><p>Robert Half has partnered with a valued client in their search of a <strong><u>Contract Administrator</u></strong> to join their operations team. Ideal candidates will have 2+ years of account management / customer or vendor services / inside sales experience, ERP and/or CRM software experience, and be comfortable communicating throughout the day via phone and email with internal and external partners.</p><p><br></p><p><br></p><p><em><u>Responsibilities</u></em>:</p><p><strong>Required Experience</strong>:</p><ul><li>3+ years of relevant experience (billing/contracts/CSR/admin, etc)</li><li>ERP system experience </li><li>Excel – basic general comfort level – doesn’t have to be advanced (create / format spreadsheets, cutting & pasting)</li><li>Organized/attn to detail  </li><li>Proficiency with Microsoft packages a must (Outlook/Teams/Word/Excel) – the stronger Excel the better – will be given a test during interview </li><li>Personable, good communication, can work in fast pace environment and gel with their close-knit friendly team </li></ul><p><br></p><p><strong>Preferred</strong>:</p><ul><li>AS or higher – preferred </li><li>Basic cost accounting knowledge +</li></ul><p><br></p><p><strong>Primary Responsibilities</strong> – </p><p><em>This position is a dynamic, fast-paced role responsible for various administrative duties and will work directly with sales staff, operations, and our Vice Presidents\Branch Managers to ensure proper support for all new and existing sales agreements.  </em></p><ul><li>Supporting the sales team, reviewing agreements, entering them into our ERP and tracking sales in Microsoft Dynamics. </li><li>Work closely with all our Operations teams to ensure we are maintaining accurate data, including contractual obligations, asset lists, terms and conditions, purchase orders, as well as documentation of customer requirements, changes to agreements and updates to various data points. </li><li>This role is very process focused and relies on consistency in executing those processes. </li><li>Maintaining the flow of work is at the forefront of our business, so proactive communication and active follow-up with both our internal and external customers is key to our success.</li></ul><p><br></p><p><br></p><p>Our clients offers a robust health insurance, 401k match, and paid time off package for all employees. Starting base salary will depend on prior work experience.</p><p><br></p><p><br></p><p><strong>For immediate consideration,</strong> please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com. </u>All inquiries will remain confidential.</p>
  • 2025-10-15T14:44:26Z
Accounting Clerk
  • Oxford, CT
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a detail-oriented Accounting Clerk to join our team on a contract basis in Oxford, Connecticut. This position involves handling a variety of accounting functions, including accounts payable, accounts receivable, and account reconciliation. The ideal candidate will possess strong organizational skills, excel in customer service, and demonstrate a solid understanding of financial processes.<br><br>Responsibilities:<br>• Manage accounts payable and accounts receivable processes, ensuring accurate invoice processing and timely payments.<br>• Perform account reconciliations to maintain accurate financial records.<br>• Communicate effectively with vendors and resolve any discrepancies related to billing or payments.<br>• Utilize Microsoft Excel to create, analyze, and manage financial data.<br>• Process purchase orders and ensure compliance with company policies.<br>• Maintain confidentiality while handling sensitive financial information.<br>• Handle customer inquiries related to billing and payments, providing excellent service and support.<br>• Learn and adapt quickly to new accounting systems and tools to streamline processes.<br>• Assist with debits and credits, ensuring accuracy in financial reporting.
  • 2025-10-09T18:59:09Z
Accounting Manager - Hospitality
  • Sturbridge, MA
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p><strong>Job Summary</strong>: We are seeking a highly motivated and experienced Accounting Manager to provide full financial support for our Sturbridge location. The ideal candidate will work closely with the Controller to manage key accounting functions, including Accounts Payable (AP), Accounts Receivable (AR), payroll, cash flow management, benefit administration, and general financial oversight. The Accounting Manager will ensure accurate financial reporting, compliance with internal controls, and timely execution of financial processes within a fast-paced hospitality environment.</p><p><br></p><p><strong>Key Responsibilities</strong>:</p><ul><li><strong>Accounts Payable (AP) & Accounts Receivable (AR)</strong>: Oversee daily AP and AR activities, ensuring timely and accurate processing of vendor payments, customer invoicing, and collections.</li><li><strong>Payroll</strong>: Process payroll in a timely and accurate manner, ensuring compliance with all federal, state, and local regulations. Work closely with HR on employee status changes, benefit elections, and deductions.</li><li><strong>Benefit Administration</strong>: Assist with the administration of employee benefits programs, including health insurance, retirement plans, and other employee perks, ensuring proper deductions are made.</li><li><strong>Cash Flow Management</strong>: Support in the daily monitoring of cash flow, ensuring adequate funds are available for operational needs and assisting with monthly cash forecasting.</li><li><strong>General Financial Support</strong>: Assist the Controller with financial reporting, month-end closing procedures, and reconciliation of balance sheet accounts.</li><li><strong>Compliance & Reporting</strong>: Ensure adherence to internal financial controls and accounting procedures. Assist with preparation for audits, ensuring documentation is thorough and accurate.</li><li><strong>Team Collaboration</strong>: Work closely with other departments, including Operations and HR, to ensure smooth financial operations and alignment with organizational goals.</li><li><strong>Continuous Improvement</strong>: Identify areas for process improvement and implement changes to enhance the efficiency of accounting functions.</li></ul><p><br></p><p><strong>Preferred Attributes</strong>:</p><ul><li>Experience in the hospitality industry, especially with property management systems (PMS) and hotel accounting.</li><li>Familiarity with labor laws and payroll processing in a hospitality setting.</li><li>Knowledge of financial regulations and compliance standards within the hospitality industry.</li></ul><p><strong>Why Join Us?</strong>:</p><ul><li>Competitive salary and benefits package.</li><li>Opportunity for growth within a dynamic, growing hospitality organization.</li><li>Collaborative work environment with a supportive team</li></ul>
  • 2025-10-07T14:28:49Z
HR Coordinator
  • Bloomfield, CT
  • remote
  • Temporary
  • 20.00 - 24.00 USD / Hourly
  • <p>Are you looking for an exciting career in HR? Our client near Bloomfield, Connecticut is hiring. If you are interested in this contract position do not hesitate to apply!</p><p><br></p><ul><li>Provide day-to-day administrative support to the Human Resources team including project assistance, employee onboarding, safety, data entry, career fairs, reference checks, etc. </li><li>Assist in the preparation and maintenance of HR documents, forms, and reports. </li><li>Work with HR team to assist in recruiting by utilizing targeted third-party recruiting databases to improve applicant flow. </li><li>Develops and maintains relationships with industry specific schools and related recruiting resources. </li><li>Support the onboarding process by assisting with new hire orientation set up and assigning appropriate training. </li><li>Help track and document workplace incidents and safety training. </li><li>Assist in organizing and maintaining safety-related documentation and/or certifications. </li><li>Support safety initiatives and help coordinate company-wide safety meetings and compliance tasks. </li><li>Respond to employee questions or route them to the appropriate department/contact. </li><li>Participate/assist in HR projects and initiatives such as blood drives, wellness coordination, charity events, employee events, etc. </li><li>Maintain employee files, records, and documentation in compliance with company policies and legal requirements</li></ul>
  • 2025-10-29T17:49:14Z
Accounting Manager/Supervisor
  • Hartford, CT
  • onsite
  • Permanent
  • 87500.00 - 100000.00 USD / Yearly
  • We are looking for an experienced Accounting Manager/Supervisor to join our team as a permanent consultant. In this role, you will apply your accounting expertise to support a variety of projects, collaborating closely with client leadership to deliver impactful results. This position offers a unique opportunity to enjoy work-life balance, stability, and opportunities for growth while being part of a Fortune 500 company.<br><br>Responsibilities:<br>• Provide leadership and expertise in performing and reviewing routine financial closings.<br>• Prepare accurate financial statements and supporting analyses to meet client needs.<br>• Assist with the development and refinement of budgets and forecasts.<br>• Propose and implement process improvements to enhance efficiency and accuracy.<br>• Collaborate with client finance teams and leadership to deliver tailored accounting solutions.<br>• Utilize ERP systems and accounting software to streamline financial operations.<br>• Analyze financial data to identify trends and provide actionable insights.<br>• Ensure compliance with relevant accounting standards and regulations.<br>• Support clients in navigating complex accounting challenges and system transitions.<br>• Expand client networks by working alongside financial leaders across various industries.
  • 2025-10-06T14:44:30Z
Investment Accounting Manager
  • Hartford, CT
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p><strong><u>Investment Accounting Manager (Credit & Fixed Income Focus)</u></strong></p><p> &#128205; <strong>Hybrid – Hartford, CT</strong></p><p> &#128178; Targeting <strong>$130K–$150K + 10% bonus</strong></p><p><br></p><p><strong>Position Type:</strong> Full Time/Permanent Position</p><p><strong>Recruiter Contact</strong>: Sal Fiorillo - Sal.Fiorillo@Roberthalf</p><p><strong>Reference</strong>: SF0013323669</p><p><br></p><p>This role sits within our client's <strong>asset management division’s global credit platform</strong>, which focuses on credit-driven and fixed-income investment strategies including corporate bonds, structured credit, and private debt. You’ll work closely with investment professionals, fund administrators, and senior management, supporting both fund-level and balance-sheet accounting activities.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the <strong>monthly and quarterly close</strong> for credit funds in Geneva (shadow books) in coordination with fund administrators</li><li>Oversee <strong>daily finance reporting</strong> including performance, valuation, exposures, and counterparty data</li><li>Prepare <strong>lender and portfolio reporting</strong> under credit facility agreements (positions data, borrowing base, and facility metrics)</li><li>Draft <strong>quarterly GAAP financial statements</strong> and assist with annual audit and tax deliverables</li><li>Support tax planning, quarterly estimates, and year-end reporting</li><li>Contribute to process improvement initiatives as the team scales and moves toward shared services</li></ul><p><strong>Requirements:</strong></p><ul><li>BS in Accounting required; CPA or path strongly preferred</li><li>7+ years of experience (public/private mix ideal) in alternative asset management or investment accounting</li><li>Strong understanding of credit/fixed-income instruments and investment partnership accounting</li><li>Proven ability to manage deliverables independently and interact cross-functionally</li><li>Familiarity with SS& C Geneva, PeopleSoft, or Clearwater preferred</li></ul><p><strong>Why This Opportunity:</strong></p><ul><li><strong>Culture:</strong> Collaborative, growth-minded, and highly visible across departments</li><li><strong>Facilities:</strong> Newly renovated downtown office with on-site gym, outdoor recreation areas, and modern workspaces</li><li><strong>Career Growth:</strong> Significant exposure to senior leadership and opportunity to expand into leadership over time</li><li><strong>Stability:</strong> Proven track record of employee retention and advancement; many current team members promoted internally</li></ul><p>If you meet the minimum requirements and want to learn more about this opportunity, please email your resume to the email listed above and reference SF0013323669.</p><p>All inquiries are confidential. Please note at Robert Half we never present your background to a client company without your permission.</p>
  • 2025-10-23T20:59:18Z
Director, Customer Experience & Operations
  • Amherst, MA
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • <p><strong>Job Title:</strong> Director, Customer Experience & Operations **Permanent, full time**</p><p><strong>Location</strong>: Must be able to commute to Amherst, MA 1x a week!</p><p><strong>Compensation</strong>: up to $100,000, DOE</p><p><strong>Benefits</strong>: strong package with extensive PTO!</p><p><br></p><p><strong>Overview:</strong></p><p> We’re looking for a strategic and customer-focused Director to lead initiatives that enhance the end-to-end customer experience. This role drives operational excellence, translates customer insights into action, and collaborates across teams to deliver high-quality, scalable service solutions. Ideal candidates bring strong leadership, process improvement expertise, and a passion for creating seamless customer journeys.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead customer experience initiatives using data and insights to inform strategy and improve service delivery.</li><li>Drive cross-functional collaboration to ensure consistent, high-quality customer interactions across all channels.</li><li>Optimize operations through cost-effective solutions and process improvements.</li><li>Support workflows in partnership with program and IT teams.</li><li>Maintain and enhance SOPs to ensure operational consistency and compliance.</li><li>Coach and develop a high-performing team; align team goals with customer success metrics.</li><li>Contribute to customer success programs that promote retention and engagement.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Business, Operations, or related field.</li><li>5+ years in customer experience or operations, including 3+ years in a leadership role.</li><li>Experience with Lean, Six Sigma, or similar process improvement frameworks.</li><li>Strong project management and data analysis skills; familiarity with CRM and service platforms.</li></ul><p><br></p>
  • 2025-10-02T13:28:47Z
Office Manager
  • Southington, CT
  • remote
  • Temporary
  • 20.00 - 30.00 USD / Hourly
  • Our client, a dynamic and growing company in Southington, CT, is seeking a detail-oriented Office Manager to join their team. This permanent role is designed for a professional who thrives in a fast-paced environment and can manage administrative tasks with ease while providing exceptional organizational support to the team. Key Responsibilities: Administrative Support: Answer and professionally direct phone calls and emails Organize and maintain physical and digital filing systems. Prepare and distribute correspondence, reports, and meeting materials. Assist in scheduling meetings, appointments, and travel arrangements. Document & Data Management: Process incoming and outgoing mail and packages. Maintain logs for invoices, purchase orders (POs), and job-related documents. Support document control for construction projects, including permits and contracts. Office Coordination: Monitor and replenish office supplies. Coordinate with vendors and subcontractors for deliveries and services. Help prepare workspaces for new employees and set up conference rooms as needed.
  • 2025-10-23T14:18:47Z
Accounting Manager
  • Hartford, CT
  • onsite
  • Permanent
  • 120000.00 - 150000.00 USD / Yearly
  • <p><strong>Accounting Manager – Investment Accounting</strong></p><p><strong>Hartford, CT Area (Hybrid)</strong></p><p>Position Type: Full Time/Permanent Position</p><p>Recruiter Contact: Sal Fiorillo - Sal.Fiorillo@Roberthalf</p><p>Job reference: SF0013319287</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee investment accounting and reporting under GAAP and Statutory guidelines</li><li>Supervise staff and review deliverables for accuracy and timeliness</li><li>Analyze diversified investments (debt, equity, private placements, alternatives)</li><li>Partner with investment, actuarial, and tax teams to support financial reporting</li><li>Manage reconciliations, journal entries, and general ledger activity</li><li>Collaborate with external providers and leverage systems like Clearwater Analytics and PeopleSoft</li><li>Maintain controls, ensure compliance, and identify process improvements</li></ul><p><strong>Qualifications</strong></p><ul><li>Bachelor’s in Accounting; CPA and/or public accounting background preferred</li><li>5+ years of investment or insurance accounting experience</li><li>Strong understanding of GAAP and Statutory accounting</li><li>Experience supervising or mentoring staff</li></ul><p><strong>Highlights</strong></p><ul><li>Collaborative, team-oriented culture</li><li>Excellent benefits and 5% 401(k) match</li><li>Modern downtown office with on-site gym and amenities! </li><li>Strong track record of employee retention and internal growth</li></ul><p>If you meet the minimum requirements and want to learn more about this opportunity, please email your resume to Sal Fiorillo at the email listed above and reference SF0013319287.</p><p>All inquiries are confidential. Please note at Robert Half we never present your background to a client company without your permission.</p>
  • 2025-10-16T19:04:28Z
Account Manager
  • Hartford, CT
  • onsite
  • Permanent
  • 75000.00 - 100000.00 USD / Yearly
  • <p>Account Manager needed for a full-time, hybrid (3/2) position with our agency client in Central CT. Must have 5+ years of proven account management experience within an agency setting. Must have experience working with financial services and/or healthcare clients. Ideal candidate will be strategy-minded and client-facing, and be able to manage the day-to-day needs of agency clients. Target salary is 75-100K depending on experience and qualifications. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Subject matter expert in agency’s core business and niche markets.</li><li>Client advocate (center of tension).</li><li>Client onboarding and project intake.</li><li>Effectively presents, sells and defends agency work to clients.</li><li>Manages overall client profitability and account reviews.</li><li>Monitors client satisfaction.</li><li>Client conflict resolution ($ conversations).</li><li>Monitors overall, strategic deliverable quality.</li><li>Up-sells / cross-sells agency services that meet client’s objectives.</li><li>Proposal writing for existing clients (new clients when necessary).</li><li>Co-creates strategic, client marketing / media / PR / digital / social plans.</li><li>Accurate revenue forecasting for clients.</li><li>Develops strategic recommendations that solve client business objectives.</li><li>Participates in client planning (account planning).</li><li>Deep knowledge of client’s business.</li><li>Deep knowledge of client’s industry.</li><li>Deep knowledge of client’s competitors.</li><li>Ultimately responsible for client program success + overall account health.</li></ul><p><br></p>
  • 2025-10-27T13:04:09Z
Executive Assistant
  • Hartford, CT
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • <p><strong>Job Title:</strong> Executive Assistant (Permanent Position!)</p><p><strong>Location:</strong> Hartford, CT (Fully Onsite)</p><p><strong>Position Type:</strong> Full-Time, Permanent</p><p><strong>Compensation:</strong> $80,000–$90,000 (commensurate with experience)</p><p><br></p><p>Our client is a mission-driven non-profit organization based in Hartford, CT, committed to making a meaningful impact in our community. We are seeking a highly skilled and professional <strong>Executive Assistant</strong> to support an Executive level Manager. This is a fully onsite role offering the opportunity to work closely with passionate individuals in a collaborative and purpose-driven environment.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Executive Assistant will play a critical role in supporting the Executive Manager and overall organizational efficiency. The ideal candidate will have a strong background in executive support, excellent communication skills, and a proactive mindset.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage complex calendar and scheduling needs for the Executive Manager</li><li>Coordinate internal and external meetings, including Board of Directors meetings</li><li>Arrange occasional travel, including itineraries and logistics</li><li>Maintain and organize internal data, records, and documents</li><li>Assist with program management and implementation</li><li>Prepare agendas, presentations, and reports for leadership and board meetings</li><li>Serve as a liaison with internal staff, board members, and external partners</li><li>Handle confidential information with discretion and professionalism</li></ul><p><strong>Qualifications:</strong></p><ul><li>Minimum 5 years of Executive Assistant experience, preferably in a non-profit or mission-driven setting (industry is not a must, just a plus!)</li><li>Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)</li><li>Demonstrated excellence in calendar management and scheduling</li><li>Exceptional written and verbal communication skills</li><li>High level of professionalism, discretion, and integrity</li><li>Outstanding organizational skills and attention to detail</li><li>Ability to manage multiple priorities in a fast-paced environment</li></ul><p><br></p><p><strong>Please apply today if you meet the above requirements to Daniele.Zavarella@roberthalf com!</strong></p>
  • 2025-10-02T00:48:45Z
Administrative Assistant
  • Tolland, CT
  • onsite
  • Temporary
  • 22.00 - 23.00 USD / Hourly
  • <p><strong>Job Posting: Administrative Assistant</strong></p><p><strong>Location:</strong> Tolland, CT</p><p><strong>Position Type:</strong> Full-Time, Long-Term Contract</p><p><br></p><p><strong>About the Role:</strong></p><p>Our client, a well-established and reputable organization in Tolland, CT, is seeking a highly organized and proactive <strong>Administrative Assistant</strong> to join their team. This individual will play an integral role in supporting day-to-day business operations and ensuring smooth office functionality. If you are a detail-oriented professional with exceptional multitasking skills, we encourage you to apply!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide comprehensive administrative support to the team, including managing schedules, preparing documents, and handling correspondence.</li><li>Answer and direct phone calls, manage emails, and serve as the primary point of contact for internal and external inquiries.</li><li>Maintain and organize physical and electronic filing systems to ensure data accuracy and accessibility.</li><li>Assist with meeting coordination, including scheduling, preparing agendas, and taking minutes during meetings.</li><li>Manage supplies inventory, including ordering and stocking office equipment and materials.</li><li>Support special projects, prepare reports, and assist with customer or client inquiries as needed.</li><li>Ensure the office environment is presentable and runs efficiently.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Previous experience as an Administrative Assistant or in a similar role is preferred.</li><li>Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint).</li><li>Excellent written and verbal communication skills.</li><li>Exceptional organizational skills and the ability to multitask in a fast-paced environment.</li><li>Demonstrated ability to handle confidential information with professionalism and discretion.</li><li>High school diploma or equivalent required; additional qualification as an Administrative Assistant or Secretary is a plus.</li></ul><p><br></p>
  • 2025-10-29T16:04:10Z
Desktop Support Analyst
  • New London, CT
  • onsite
  • Contract / Temporary to Hire
  • 22.16 - 25.66 USD / Hourly
  • We are looking for a skilled Desktop Support Analyst to join our team in New London, Connecticut. This is a Contract to permanent position, offering an excellent opportunity to grow while contributing to a dynamic environment. The ideal candidate will have a strong background in computer hardware and software support, combined with exceptional customer service skills.<br><br>Responsibilities:<br>• Install, configure, and maintain computer hardware and software across the organization.<br>• Respond promptly to IT service tickets, analyzing and resolving complex technical issues to ensure user satisfaction.<br>• Document resolutions and maintain detailed records to support knowledge sharing and process improvement.<br>• Collaborate with other IT teams to address challenges that extend beyond the scope of the support team.<br>• Supervise and mentor IT Service Desk student employees when necessary, providing leadership and high-level assistance.<br>• Perform routine maintenance on the organization's computer fleet to ensure optimal functionality.<br>• Contribute to team development by sharing knowledge, fostering collaboration, and supporting continuous improvement initiatives.<br>• Adhere to and update organizational policies to align with best practices and compliance standards.<br>• Engage in skill development by attending conferences, webinars, and networking with peers.<br>• Participate in campus activities and events to support the broader mission of the organization.
  • 2025-10-22T13:23:45Z
Procurement Manager
  • Marlborough, MA
  • onsite
  • Permanent
  • 115000.00 - 130000.00 USD / Yearly
  • <p>Our client, a leading organization in the Marlborough area, is seeking an experienced <strong>Procurement – Indirect Sourcing Manager</strong> to join their team. </p><p><br></p><p>In this role, you will be responsible for developing and implementing comprehensive procurement strategies across assigned indirect categories to achieve cost savings, improve service levels, and ensure compliance with company standards. You will manage supplier relationships, lead negotiations, and oversee contracts to deliver maximum value while conducting market analysis to identify trends, assess risks, and uncover new opportunities. This position requires close collaboration with internal stakeholders to ensure sourcing strategies align with business goals, as well as a strong focus on driving efficiency improvements through process optimization and effective negotiations. </p><p>The Procurement – Indirect Sourcing Manager will also oversee the full contract lifecycle, identify and mitigate supplier-related risks, and integrate sustainability and diversity objectives into sourcing practices. Additionally, you will be responsible for providing regular reporting, analysis, and market intelligence to highlight category performance and savings achievements. </p><p><br></p><p>The ideal candidate will have a bachelor’s degree in Supply Chain, Business, or a related field, with advanced degrees or certifications such as CPSM or CIPS considered a plus. A strong background in procurement and strategic sourcing within indirect spend categories is preferred, along with excellent negotiation, analytical, and stakeholder management skills. This is a great opportunity for a driven procurement professional to make a meaningful impact within a collaborative and forward-thinking organization.</p>
  • 2025-10-23T19:24:09Z
Accounting Manager/Supervisor
  • Shrewsbury, MA
  • onsite
  • Permanent
  • 99000.00 - 124000.00 USD / Yearly
  • <p>We have an immediate need for an <strong>Accounting Manager</strong> who is eager to grow their career. Our exclusive client, a <strong>national distributor</strong>, is seeking a senior-level accountant ready to take the next step professionally. This is a high-visibility role offering direct exposure to <strong>senior management and ownership</strong>, making it an excellent stepping stone toward a <strong>Controller-level position</strong>.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Take full ownership of the <strong>general ledger</strong> and <strong>monthly close process</strong>, including journal entries, accruals, reconciliations, and preparation of the complete month-end reporting package.</li><li>Support and contribute to the <strong>budgeting and forecasting processes</strong>, requiring strong analytical skills and advanced Excel proficiency.</li><li>Manage the <strong>payroll process</strong>, ensuring accuracy and compliance.</li><li>Assist with <strong>financial statement preparation</strong>, internal reporting, and variance analysis.</li><li>Maintain and improve <strong>internal controls</strong>, accounting policies, and procedures.</li><li>Collaborate cross-functionally with finance, operations, and executive leadership.</li><li>Provide mentorship and guidance to junior accounting staff as needed.</li></ul><p><strong>Ideal Candidate Profile:</strong></p><ul><li>6+ years of progressive accounting experience with a desire to be hands-on across all areas of the accounting function.</li><li>Strong understanding of traditional accounting manager responsibilities, including <strong>GL oversight, financial reporting, and process improvement</strong>.</li><li>Prior exposure to payroll and budgeting processes.</li><li>Bachelor's degree in Accounting required; public accounting experience is a plus.</li><li>Prior management experience is preferred but not required—<strong>a strong senior accountant ready to step into a leadership role will be considered</strong>.</li></ul><p>This is a <strong>fantastic opportunity</strong> for an ambitious accounting professional to gain broad experience, build relationships with senior leadership, and position themselves for future advancement.</p><p><strong>For immediate consideration</strong>, candidates can reach out directly to <strong>Robert LePage at 508-205-2123</strong>.</p>
  • 2025-10-11T15:43:43Z
Senior Project Accountant
  • Wallingford, CT
  • onsite
  • Permanent
  • 85000.00 - 110000.00 USD / Yearly
  • <p><strong><u>Senior Project Accountant</u></strong> - Construction Industry</p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><strong>Work Model:</strong> <u>HYBRID </u>- 3 days in office, 2 working from home per week</p><p><br></p><p>Robert Half's construction industry client is hiring for a <strong><u>Senior Project Accountant</u></strong> to help support the CFO and other accounting team members with their project-based accounting. Ideal candidates will come with industry knowledge and have worked in a construction accounting software previously. Main responsibilities will include project job cost, budgeting and forecasting, assisting with month-end close, preparing balance sheets, cash flow analysis, assisting with external audit prep, and sales and use tax filings.</p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Project Cost Management:</strong> Monitor and track construction project costs, ensuring proper allocation of expenses to individual jobs and analyzing variances.</li><li><strong>Budget Development and Oversight:</strong> Assist in creating project budgets and regularly update forecasts to reflect changes in scope, timelines, or costs.</li><li><strong>Ensure Compliance:</strong> Maintain adherence to GAAP (Generally Accepted Accounting Principles), industry-specific accounting standards, and company policies.</li><li><strong>Financial Reporting:</strong> Prepare and present tailored project financial reports, including job cost breakdowns, profitability analyses, and monthly progress invoices.</li><li><strong>Accounts Reconciliation:</strong> Reconcile general ledger accounts associated with projects, including accounts payable, receivable, and payroll accounts related to project budgets.</li><li><strong>Support Audits:</strong> Provide required documentation and support to auditors during internal and external audits related to construction projects.</li><li><strong>Subcontractor and Vendor Oversight:</strong> Verify contract terms, review invoices, and ensure timely payments to subcontractors and vendors.</li><li><strong>Cash Flow Management:</strong> Analyze and monitor cash flow for individual projects, ensuring sufficient funds for ongoing construction operations.</li><li><strong>Change Management:</strong> Review and track impact of change orders on budgets, ensuring updated financial projections reflect changes in project scope or expenses.</li><li><strong>Collaborate Cross-Functionally:</strong> Serve as a financial liaison between accounting, project management, and leadership teams by providing actionable insights and recommendations.</li></ul><p>Our client is able to offer a competitive salary based on industry knowledge and experience, and they offer a strong health insurance, 401k match, and paid time off package to all employees.</p><p><br></p><p><strong>For immediate consideration,</strong> please apply today and/or send your resume to <u>Drew.Schroll@RobertHalf com</u>. <strong><em>I know the construction industry is a tight community so all conversations will be maintained with a high level of confidentiality. </em></strong></p>
  • 2025-10-30T20:58:54Z
Property Operations Administrator
  • Vernon, CT
  • onsite
  • Permanent
  • 55000.00 - 75000.00 USD / Yearly
  • <p><strong><u>Property Operations Administrator</u></strong> (business office environment - not onsite at a property)</p><p>Direct-Hire / Permanent position</p><p>Robert Half contact: Drew.Schroll@RobertHalf com. </p><p><br></p><p>**Are you currently working onsite on a property but feel limited with your growth and would like to transition into an office position where you can bring your first-hand experience to be an asset to this opening? This could be a great job for you!**</p><p><br></p><p><br></p><p>*Fully onsite role, 5 days per week in office - standard M-F core business hours schedule)</p><p><br></p><p><br></p><p>Robert Half has partnered with a an established but rapidly growing property management business in their search of a Property Operations Administrator. This role is open due to growth and expansion within the organization! Our client is looking for someone to oversee and enhance the daily management of a multifamily residential portfolio. This role is essential for ensuring operational efficiency, maintaining compliance, and fostering communication between on-site teams and corporate leadership. The ideal candidate will bring expertise in property management and a proactive approach to streamlining processes and supporting organizational goals.</p><p><br></p><p><em><u>Responsibilities:</u></em></p><p>• Coordinate and manage daily operations for multifamily residential properties, ensuring smooth processes and timely resolution of issues.</p><p>• Serve as the primary liaison between on-site staff and corporate leadership, facilitating clear communication and collaboration.</p><p>• Oversee compliance with HUD and LIHTC regulations, ensuring all properties meet required standards.</p><p>• Support property management teams with operational strategies to achieve organizational objectives.</p><p>• Conduct regular reporting and analysis to monitor property performance and identify areas for improvement.</p><p>• Utilize Yardi software to manage property data, track financials, and streamline administrative tasks.</p><p>• Assist with tenant relations and address concerns to maintain positive community environments.</p><p><br></p><p><br></p><p>Our client offers a great work environment and culture, strong benefit package, and growth opportunities from this position!</p><p><br></p><p><strong>For immediate consideration</strong>, please apply today or email your resume directly to: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p>
  • 2025-10-15T14:14:48Z
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