We are looking for a highly motivated Customer Service Representative to join our team in Spokane Valley, Washington. This Contract to permanent position is ideal for someone passionate about delivering outstanding customer experiences, resolving inquiries, and maintaining a positive and detail-oriented demeanor. The role requires excellent communication skills and the ability to manage customer interactions efficiently across multiple platforms.<br><br>Responsibilities:<br>• Deliver exceptional customer service by addressing inquiries, resolving concerns, and providing timely updates.<br>• Maintain a friendly and detail-oriented attitude while interacting with customers and coworkers.<br>• Record and track customer interactions, service requests, and issues using appropriate software systems.<br>• Collaborate with various departments to address complex customer needs and ensure satisfaction.<br>• Manage warranty claims, including documentation, communication, and follow-up with manufacturers.<br>• Coordinate parts orders and address issues related to shipping delays, product specifications, and warranties.<br>• Identify solutions based on inventory availability and alternative options to meet customer needs.<br>• Participate in training sessions and team meetings to stay updated on processes and policies.<br>• Ensure strict adherence to company procedures while maintaining confidentiality of sensitive information.
<p>We are looking for a dedicated and friendly Receptionist to join our team on a long-term contract basis. Based in Spokane Valley, Washington, this role involves being the first point of contact for visitors, providing exceptional customer service, and supporting administrative tasks to ensure smooth daily operations. If you take pride in creating a welcoming environment and enjoy working collaboratively, this position is an excellent opportunity for you.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and customers warmly, determine the purpose of their visit, and direct them to the appropriate personnel or location within the establishment.</p><p>• Handle incoming calls using a multi-line phone system, ensuring prompt and courteous responses to inquiries.</p><p>• Manage payment receipts for goods and services and maintain accurate records of transactions.</p><p>• Perform administrative duties such as preparing and transmitting correspondence, sorting and distributing mail, and organizing courier deliveries.</p><p>• Collaborate with coworkers to maintain customer satisfaction and support daily operations.</p><p>• Operate computer systems to process customer invoices, payment records, and other essential documents.</p><p>• Maintain punctuality and a positive attitude, contributing to a supportive and detail-oriented workplace environment</p>
