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6 results for Help Desk Technician Ii in Shelton, CT

Help Desk/Desktop Support Analyst

Tarrytown, NY
onsite
Temporary to Hire
22 - 27 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Tarrytown, New York on a contract basis with the potential for a permanent position. This position supports employees across office and remote settings by resolving day-to-day technical issues, preparing end-user devices, and maintaining a dependable support experience. The ideal candidate brings a service-oriented mindset, strong troubleshooting ability, and a disciplined approach to documentation, user support, and security-focused IT practices. Responsibilities: • Provide technical assistance for employees working both on-site and remotely, diagnosing and resolving hardware, software, and access-related issues. • Prepare and deploy laptops through Microsoft 365 Autopilot, ensuring devices are configured properly for end users. • Coordinate employee setup and separation activities by handling onboarding and offboarding tasks with accurate records and appropriate access controls. • Contribute to IT security efforts by supporting user awareness initiatives and assisting with security-related tools, including KnowBe4. • Route complex or unresolved incidents to higher-level support teams while adhering to service expectations and response timelines. • Maintain detailed and accurate records of support requests, user communications, troubleshooting steps, and final resolutions within the ticketing platform. • Follow up with users after issue resolution to confirm functionality, address remaining concerns, and promote a positive support experience.
2026-05-21T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a motivated IT Technician – Level I to provide exceptional technical support and assistance to end users. Based in Waterbury, Connecticut, this role involves troubleshooting, maintaining, and configuring hardware, software, and audio/visual equipment. The ideal candidate will have a strong customer service mindset, excellent communication skills, and the ability to adapt to a collaborative and dynamic environment. Responsibilities:• Set up and dismantle computer and audio/visual equipment for meetings, events, and classroom activities as requested.• Log and manage all technical support requests using a ticketing system to ensure timely resolution and maintenance tracking.• Install and configure new devices, ensuring they are added to Active Directory Domain and/or Azure Autopilot.• Maintain and update antivirus software, offering guidance and troubleshooting assistance to users.• Prepare and organize computer labs in buildings and offices.• Assist users with the setup and operation of audio/visual equipment for events in public spaces.• Monitor and manage inventory, recommending repairs, replacements, or storage of equipment as needed.• Communicate effectively with end users to address technology-related concerns and scheduling requirements.• Follow organizational policies, including dress codes and procedural guidelines, while taking on additional responsibilities as assigned.
2026-04-20T00:00:00Z

ICT Systems Technician – Level I

Waterbury, CT
onsite
Permanent / Full Time
44000 - 45000 USD / Yearly
We are looking for a skilled IT Systems Technician – Level I to provide exceptional technical support. Based in Waterbury, Connecticut, this role involves troubleshooting hardware and software issues, maintaining computer systems, and assisting with audio/visual setups for events. The ideal candidate will excel in delivering timely solutions while maintaining excellent customer service and attention to detail. Responsibilities:• Set up and dismantle computers and audio/visual equipment for meetings and events as needed.• Log and manage all technical support requests using a ticketing system to monitor workflows and maintenance needs.• Install, configure, and integrate new devices into Active Directory Domains and/or Azure Autopilot.• Prepare and maintain computer labs, offices, and systems by ensuring proper setup and functionality.• Provide training and assistance to users in operating audio/visual equipment and other technology tools.• Manage antivirus software and assist users with resolving application or hardware-related issues.• Maintain an inventory of technology equipment and recommend repairs, replacements, or upgrades as necessary.• Communicate effectively with users to assess their technology requirements and provide solutions.• Adhere to organizational policies, including dress code, conduct, and procedural guidelines, while taking on additional responsibilities as needed.
2026-04-20T00:00:00Z

Software Engineer II

Bloomfield, CT
onsite
Temporary / Contract
52 - 56 USD / Hourly
We are looking for a Software Engineer will develop and maintain embedded software for commercial elevator products. This role requires strong hands‑on experience with embedded systems, real‑time software development, and close interaction with hardware. The successful candidate will work collaboratively within a team environment, remain open to guidance from senior team members, and contribute across the full software development lifecycle, from concept and design through validation and production.This position supports both legacy elevator control systems and new product development, requiring adaptability, technical depth, and a strong commitment to safety, quality, and continuous learning. Key Responsibilities:· Design, develop, and maintain embedded system software for commercial elevator control products.· Participate in all phases of the software development lifecycle, including concept development, design, implementation, validation, deployment, and production support.· Implement new software features and change requests using high‑level C/C++ for embedded elevator systems.· Coordinate project activities across multiple elevator control system components, including control boards and field tools.· Develop and execute unit and integration tests in an engineering lab environment using hardware simulators.· Document software requirements, design specifications, test procedures, and test results.· Perform regression testing in support of software releases and maintain existing control software through enhancements and feature expansion.· Manage configuration control and change management while troubleshooting field issues and delivering software solutions.· Adhere to established coding standards and actively promote peer code reviews to ensure high‑quality, maintainable software.· Develop a deep understanding of elevator control hardware, interfaces, and system interactions.· Collaborate with cross‑functional teams while maintaining alignment across the organization.· Comply with company standards, including the Otis Absolutes of Safety, Ethics, and Quality.
2026-05-13T00:00:00Z

IT Field Service Technician

East Hartford, CT
onsite
Permanent / Full Time
58000 - 68000 USD / Yearly
We are looking for an IT Field Service Technician to deliver hands-on technical support for clients across East Hartford, Connecticut and the surrounding area. This position is ideal for someone who enjoys working directly with users, resolving a wide range of infrastructure and desktop issues, and maintaining a high standard of service in the field. The role combines on-site troubleshooting, system setup, and clear documentation to help keep client environments stable, secure, and efficient. Responsibilities: • Travel to customer sites within the local service area to diagnose and resolve technical issues on-site. • Deploy, configure, and support Windows-based computers, including both hardware components and installed applications. • Install and troubleshoot networking equipment such as switches, routers, firewalls, wireless systems, printers, and related peripherals. • Investigate and resolve server-side problems involving Windows Server environments, Active Directory, and connected services. • Maintain accurate service records, update support tickets, and communicate progress to clients using service management and documentation tools. • Participate in an after-hours support rotation several times per year to assist with urgent client needs outside standard business hours. • Provide general technical assistance as needed and contribute to additional field service tasks assigned by leadership.
2026-05-19T00:00:00Z

It Support Analyst

Stamford, CT
onsite
Permanent / Full Time
80000 - 90000 USD / Yearly
We are looking for an IT Support Analyst to join a detail-oriented services organization in Stamford, Connecticut. This position supports employees across office environments by maintaining reliable technology operations, resolving user issues, and helping improve business systems. The role also partners with vendors and internal stakeholders to deliver technical projects, manage access, and support application and infrastructure initiatives. Responsibilities: • Deliver desktop and end-user support for staff across multiple office locations, ensuring timely resolution of day-to-day technical issues. • Oversee ticket follow-up with external service providers, escalating concerns when needed and tracking performance against agreed service expectations. • Maintain the health of essential IT environments, including endpoint devices, server resources, and network components. • Coordinate technical initiatives from planning through implementation, keeping tasks organized and stakeholders informed throughout delivery. • Support employee onboarding and offboarding by preparing equipment, assigning system access, and assisting with technology orientation. • Administer vendor relationships related to IT services, including onboarding support, contract coordination, and ongoing service review. • Track hardware inventory and manage asset lifecycle activities such as deployment, replacement planning, and records maintenance. • Compile operational updates, reporting, and performance metrics to provide visibility into IT service trends and priorities. • Gather business needs, document requirements, and work with technical teams or vendors to turn those needs into effective system changes. • Assist with technology due diligence, integration efforts, and change support tied to acquisitions, application rollouts, and platform upgrades.
2026-05-04T00:00:00Z