We are looking for a dedicated Customer Service Representative to join our team in Jamaica, New York. In this role, you will play a key part in ensuring customer satisfaction by providing efficient and attentive support. This is a long-term contract position offering an excellent opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Respond promptly and courteously to inbound calls, addressing customer inquiries and concerns.<br>• Process customer orders accurately and efficiently, ensuring all details are properly recorded.<br>• Maintain a high standard while handling both inbound and outbound calls.<br>• Assist customers with product information, troubleshooting, and resolving issues.<br>• Document interactions and updates in the system to ensure accurate record-keeping.<br>• Collaborate with team members to improve customer service processes and efficiency.<br>• Follow company policies and procedures while delivering exceptional service.<br>• Handle multiple tasks simultaneously, prioritizing customer needs effectively.<br>• Provide feedback to management regarding customer trends and potential improvements.<br>• Stay updated on company products, services, and policies to provide accurate information.
We are looking for an experienced ERP/CRM Configuration SME to join our team on a long-term contract basis. This role involves working with advanced systems in a manufacturing environment to ensure smooth operations and optimize configurations. Based in West Hartford, Connecticut, this position offers an excellent opportunity to contribute to complex projects and streamline system processes.<br><br>Responsibilities:<br>• Configure and manage Dayforce systems to ensure seamless functionality during team transitions.<br>• Oversee payroll processes and address system adjustments to maintain accuracy and compliance.<br>• Collaborate on integration points between Oracle and Dayforce systems to enhance connectivity.<br>• Develop and implement client-side scripts to improve system performance and user experience.<br>• Create and update business requirement documents to align with organizational needs.<br>• Manage configuration settings to optimize system functionality and efficiency.<br>• Conduct API development to integrate new tools and improve data flow.<br>• Provide expertise in Salesforce development to support CRM enhancements.<br>• Perform HRIS analysis to identify opportunities for system improvements.<br>• Ensure all system updates and modifications adhere to compliance standards.
We are looking for an IT Support Technician to join our team in Bronx, New York. In this role, you will be responsible for delivering hands-on technical support, troubleshooting, and repair services for desktop systems in a corporate environment. This is a contract to permanent position, offering the opportunity to transition into a permanent role based on performance within 3-6 months.<br><br>Responsibilities:<br>• Provide on-site support for desktop systems, including diagnosing and resolving technical issues.<br>• Perform hardware repairs and software troubleshooting to ensure optimal workstation functionality.<br>• Utilize tools such as Active Directory to manage user accounts and permissions effectively.<br>• Assist with Office 365 applications, ensuring smooth operation and addressing any user challenges.<br>• Deliver excellent customer service while addressing IT concerns and resolving user requests.<br>• Support Mac systems alongside Windows 10 environments as required.<br>• Implement desktop imaging processes to prepare workstations for deployment.<br>• Work with proprietary technologies to meet organizational needs.<br>• Maintain accurate documentation of technical issues and resolutions.<br>• Collaborate with team members to ensure seamless IT support across the organization.
<p>We are looking for a detail-oriented and experienced Sr. Accountant to join our client's team. This is a long-term contract position that offers an excellent opportunity to contribute to financial processes and ensure accurate reporting. The ideal candidate will have a strong background in accounting practices and a proven ability to manage various financial tasks efficiently.</p><p><br></p><p>Responsibilities:</p><p>• Participate in the month-end close process, ensuring accuracy and timeliness of financial data.</p><p>• Maintain and reconcile the general ledger to ensure all transactions are properly recorded.</p><p>• Prepare and post journal entries with precision to support accurate financial reporting.</p><p>• Perform account reconciliations to ensure consistency and resolve discrepancies.</p><p>• Conduct bank reconciliations to verify and align financial records with bank statements.</p><p>• Assist in preparing financial statements and reports for management review.</p><p>• Collaborate with team members to ensure compliance with accounting standards and policies.</p><p>• Identify and implement process improvements to enhance efficiency in financial operations.</p><p>• Support audits by providing necessary documentation and addressing inquiries.</p>
