We are looking for a dependable Help Desk/Desktop Support Analyst to join a manufacturing organization in Saint Louis, Missouri. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, supporting end users, and delivering a high level of customer service in a hands-on environment. The person in this role will assist with day-to-day desktop support, device setup, account access, and user onboarding while helping employees stay productive across common business technologies.<br><br>Responsibilities:<br>• Deliver technical assistance to employees through both desk-side and remote support for a wide range of hardware, software, and access-related issues.<br>• Investigate and resolve incidents involving desktops, laptops, mobile devices, printers, and other workplace technology equipment.<br>• Set up, configure, and maintain Windows and macOS systems along with essential business applications such as Microsoft 365.<br>• Support users with connectivity challenges, including wireless access and basic network-related troubleshooting.<br>• Prepare and deploy new computers by imaging devices, installing required software, and confirming proper system configuration.<br>• Administer user accounts and access permissions in directory services and other internal platforms as needed.<br>• Record support requests, troubleshooting steps, and final resolutions accurately within the service desk ticketing system.<br>• Keep the technical support area organized and monitor equipment inventory to help ensure devices and accessories are properly tracked.<br>• Guide employees on everyday technology best practices, including safe computing habits and general security awareness.<br>• Assist with new employee technology setup and orientation, including workstation readiness and initial IT support needs.
We are looking for a Senior Help Desk/Desktop Support Analyst to deliver dependable technical support for employees across a dynamic organization in Draper, Utah. This position is well suited to someone who enjoys resolving user issues, communicating clearly, and improving day-to-day technology experiences. The ideal candidate brings strong desktop support knowledge, a service-oriented approach, and the ability to manage incidents efficiently while contributing to a stable and productive IT environment.<br><br>Responsibilities:<br>• Manage support incidents and service requests from initial intake through final resolution, ensuring accurate tracking and timely follow-up.<br>• Provide end users with clear status updates, practical guidance, and attentive assistance throughout the troubleshooting process.<br>• Prioritize and escalate complex technical issues when needed to maintain service expectations and meet established response targets.<br>• Support user accounts, permissions, and endpoint access within Active Directory, Group Policy, desktop systems, and Citrix-based environments.<br>• Troubleshoot Windows workstations, core Microsoft technologies, and common connectivity problems to restore business operations quickly.<br>• Maintain support documentation, knowledge resources, and process notes to improve consistency and reduce repeat issues.<br>• Identify recurring technical problems and recommend improvements that enhance reliability and the overall user experience.<br>• Assist with infrastructure or support-related projects as assigned, including technical rollouts, upgrades, and operational initiatives.
We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.<br><br>Responsibilities:<br>• Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.<br>• Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.<br>• Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.<br>• Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.<br>• Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.<br>• Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.<br>• Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance to employees across sites in Winters, California. This Long-term Contract position is ideal for someone who enjoys solving desktop and workstation issues, supporting end users with professionalism, and keeping service requests moving efficiently from intake through resolution. The role offers the opportunity to build experience across hardware, software, device setup, and day-to-day IT operations while working closely with the broader technology team.<br><br>Responsibilities:<br>• Serve as the first point of contact for incoming technical support requests and deliver timely assistance for computer and workstation issues.<br>• Record, track, and update service desk tickets with clear notes, resolution details, and status changes until completion.<br>• Escalate more complex incidents to senior IT staff when appropriate while contributing support on advanced cases to expand technical knowledge.<br>• Install, configure, and maintain desktops, laptops, handheld devices, and Windows-based operating systems for end users.<br>• Transfer user files and settings securely from existing equipment to replacement devices during refreshes and deployments.<br>• Communicate directly with employees to explain solutions, provide updates, and confirm that issues have been resolved satisfactorily.<br>• Support assigned IT initiatives and travel to multiple facilities or plant locations as needed to complete onsite work.<br>• Perform routine equipment and infrastructure upkeep, including inspecting and replacing filters or components associated with designated network or computer hardware.<br>• Troubleshoot hardware and software problems independently, verify completed work for accuracy, and assist with additional technology-related duties as assigned.
We are looking for a Help Desk Analyst I to provide hands-on technical support for end users in Houston, Texas. This Long-term Contract position focuses on resolving day-to-day issues involving desktop systems, software, printers, telecommunications, and network connectivity within a Microsoft-based environment. The role also supports routine infrastructure administration and partners with IT leadership to keep workplace technology operating efficiently.<br><br>Responsibilities:<br>• Deliver timely support for employees experiencing issues with PCs, desktop workstations, printers, software, phone systems, and network access.<br>• Set up, configure, and maintain computers, peripherals, and approved applications in alignment with company technology standards.<br>• Diagnose reported technical problems independently and collaborate with the IT Manager when escalation or additional coordination is needed.<br>• Provide onboarding support by guiding new team members on the proper use of hardware, software, and common workplace tools.<br>• Maintain accurate tracking of technology assets, including hardware inventory, software records, and related support documentation.<br>• Assist with video conferencing preparation, meeting setup, and troubleshooting for end users before and during scheduled sessions.<br>• Contribute to departmental initiatives and complete additional technology-related projects as assigned.<br>• Provide occasional support outside standard business hours, including evenings or weekends, when business needs require coverage.
We are looking for a Network Administrator to support a local government organization in Tamarac, Florida through a Contract position. This role is focused on strengthening secure access across the environment, with an emphasis on multi-factor authentication initiatives and dependable network operations. The ideal candidate will combine hands-on technical expertise with strong coordination skills to help deliver secure, stable, and user-focused infrastructure services.<br><br>Responsibilities:<br>• Lead the implementation of multi-factor authentication across designated systems and user groups to improve access security.<br>• Configure, maintain, and support network infrastructure to promote reliable connectivity and consistent performance.<br>• Partner with internal teams to plan, test, and deploy secure access solutions with minimal disruption to daily operations.<br>• Troubleshoot authentication, connectivity, and network-related issues and resolve them in a timely manner.<br>• Monitor network environments and security controls to identify risks, performance concerns, and opportunities for improvement.<br>• Document configurations, procedures, and technical changes to support ongoing administration and knowledge sharing.<br>• Provide technical guidance to users and stakeholders regarding access methods, authentication tools, and network best practices.<br>• Assist with rollout activities related to Duo implementation, including setup, validation, and post-deployment support.
We are looking for an experienced IT Manager/Director to lead digital workplace operations in Lake Forest, Illinois. This role is responsible for maintaining reliable end-user technology services, improving the employee technology experience, and guiding day-to-day service delivery across core workplace platforms. The ideal candidate brings strong operational leadership, technical depth, and the ability to coordinate effectively with both internal stakeholders and external service partners.<br><br>Responsibilities:<br>• Oversee the daily delivery of digital workplace services, including endpoint administration, desktop standards, collaboration platforms, and identity-related solutions.<br>• Maintain dependable and consistent IT services by tracking uptime, responsiveness, and overall platform performance against defined service targets.<br>• Partner with internal support groups and third-party providers to align priorities, resolve issues efficiently, and sustain high-quality service delivery.<br>• Direct the handling of incidents, user requests, root cause investigations, and change activities in accordance with established operational procedures.<br>• Review service metrics regularly and lead remediation efforts when performance trends fall short of expected outcomes.<br>• Establish and refine workstation and device management practices to support secure, standardized, and efficient user environments.<br>• Drive operational improvements across digital workplace support processes to enhance service quality and user satisfaction.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for a Non-Profit organization in Greenwood, South Carolina. This Contract position will focus on desktop setup, workstation connectivity, and day-to-day user support in a fast-paced environment. The ideal candidate is comfortable with physical workstation installations, troubleshooting Windows-based systems, and responding to service requests with professionalism and efficiency.<br><br>Responsibilities:<br>• Install and connect desktop equipment, including monitors, cables, and peripheral devices at employee workstations.<br>• Provide on-site technical assistance for Windows 10 systems, resolving common hardware and software issues.<br>• Respond to service desk tickets and document support activities in a clear and timely manner.<br>• Troubleshoot connectivity, device configuration, and user access issues to restore productivity quickly.<br>• Support basic Active Directory tasks such as account assistance, password resets, and access verification.<br>• Organize and maintain workstation setups under desks and at desk level, ensuring equipment is properly connected and functional.<br>• Collaborate with internal staff to address technical needs and escalate more complex issues when necessary.
<p>We are looking for a <strong>Network Architect</strong> to support our client's team here in Austin, Texas. This will be a contract opportunity with potential to become permanent. This position focuses on designing and maintaining reliable network environments while providing hands-on engineering support for controller troubleshooting and repair. The role is well suited for someone who can balance architecture planning with field-level problem solving and is comfortable with travel as part of project and support needs.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Design and improve network architecture that supports renewable energy systems and related operational infrastructure.</p><p>• Provide engineering support for controller diagnostics, troubleshooting, and break-fix activities in live environments.</p><p>• Evaluate network performance and implement changes that strengthen stability, connectivity, and overall system reliability.</p><p>• Partner with technical teams to align infrastructure decisions with application, security, and operational requirements.</p><p>• Support integration efforts involving cloud platforms, APIs, and connected systems where network architecture plays a critical role.</p><p>• Travel to project or operating sites as needed to investigate issues, support deployments, and assist with technical resolution.</p><p>• Document architecture decisions, support procedures, and remediation steps to promote consistency across environments.</p>
We are looking for an experienced Network Administrator to support and enhance client infrastructure in Manchester, New Hampshire. This contract position with the potential to become permanent is ideal for a hands-on, detail-oriented individual who excels in network security, systems administration, and client-facing technical collaboration. The role focuses on maintaining reliable connectivity, securing business environments, and delivering practical infrastructure improvements across multi-site organizations.<br><br>Responsibilities:<br>• Oversee the administration, tuning, and ongoing support of firewall environments using leading platforms such as Fortinet, SonicWall, Cisco Meraki, Palo Alto, and WatchGuard.<br>• Build, maintain, and optimize network infrastructure, including switching, VLAN segmentation, routing, and wireless connectivity for client environments.<br>• Configure secure site-to-site and remote access VPN solutions to ensure dependable connectivity for distributed users and locations.<br>• Track network health and security posture, respond to performance concerns, and address risks before they affect business operations.<br>• Conduct firewall policy assessments, manage rule sets, and participate in security reviews to strengthen protection and compliance.<br>• Contribute to infrastructure planning for new deployments, expansions, and technology refresh initiatives across client sites.<br>• Diagnose and resolve advanced network and connectivity problems spanning multiple offices and mixed environments.<br>• Administer Windows Server platforms and core services such as Active Directory, Group Policy, file services, and print services.<br>• Support Microsoft 365 and Azure AD environments, including collaboration, device management, and cloud-based user administration.<br>• Partner with clients and internal sales stakeholders during discovery discussions, assessments, solution planning, and technical presentations.
<p>We are looking for a Desktop Support Analyst to provide onsite Tier I technical support for end users in Fort Collins, Colorado. This contract opportunity is well suited for an early-career IT specialist who enjoys hands-on hardware work, solving day-to-day technical issues, and delivering responsive customer service. The position will begin with a strong focus on device preparation, workstation deployment, and equipment configuration, with room to grow into broader desktop and end-user support functions within an aerospace environment.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and deploy desktops, laptops, monitors, docking stations, and related equipment for employee use.</p><p>• Troubleshoot routine issues involving Windows-based workstations, peripheral devices, software applications, and basic network connectivity.</p><p>• Set up and support Microsoft Teams-enabled meeting room technology, including diagnosing common operational problems.</p><p>• Receive, track, and update technical support requests through the organization's ticket management system.</p><p>• Assist with onboarding technology setup, workstation rollouts, and scheduled hardware replacement efforts.</p><p>• Perform imaging, configuration, and readiness checks to ensure systems meet user and business requirements before delivery.</p><p>• Handle common desktop support tasks such as software installation, password assistance, and basic user account support.</p><p>• Escalate unresolved or higher-impact incidents to advanced support teams while maintaining clear documentation and communication.</p>
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical support for a manufacturing environment in South Portland, Maine. This contract opportunity with potential for a permanent role is suited for someone who enjoys solving day-to-day user issues, preparing devices for deployment, and helping maintain a reliable and secure desktop environment. The position will work closely with internal IT staff to keep end users productive while supporting operational technology needs across the business.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktops, laptops, printers, mobile devices, and related software used by employees.<br>• Investigate and close service desk tickets efficiently, ensuring users receive clear updates and timely resolution to support requests.<br>• Perform operating system upgrades to Windows 11 and assist with workstation migration activities as needed.<br>• Prepare equipment for end users by imaging, configuring, testing, and deploying computers and mobile hardware.<br>• Support remediation work tied to security observations by addressing vulnerabilities and applying approved fixes in coordination with IT and security teams.<br>• Contribute to software compliance efforts by reviewing license usage, helping remove unused applications, and supporting audit readiness.<br>• Record completed work, technical findings, and device details accurately while keeping inventory information up to date.<br>• Partner with colleagues on improving desktop support practices, streamlining issue resolution, and enhancing the overall user experience.
We are looking for an experienced Senior Systems Administrator to oversee and strengthen enterprise infrastructure operations in Birmingham, Alabama. This position supports a multi-site environment and plays a key role in maintaining reliable server, virtualization, cloud, and identity platforms for the organization. The ideal candidate brings deep technical expertise, a practical approach to problem-solving, and a strong commitment to system stability, security, and continuous improvement.<br><br>Responsibilities:<br>• Oversee daily administration of server environments across on-premises, virtual, and cloud platforms that support users at multiple locations.<br>• Maintain and optimize core infrastructure technologies, including Windows Server, VMware, Hyper-V, and Microsoft 365 services.<br>• Manage identity and access functions through Active Directory, Group Policy, and related account administration processes.<br>• Track system health, install updates, resolve infrastructure issues, and take corrective action to minimize downtime.<br>• Direct backup, recovery, storage, and disaster recovery activities to protect business-critical systems and data.<br>• Apply security controls, address vulnerabilities, and enforce appropriate access standards across the server environment.<br>• Support server hardware and data center equipment to ensure dependable performance and availability.<br>• Provide secondary infrastructure assistance for networking components such as switches, VLANs, and site connectivity.<br>• Contribute to technical projects by creating documentation, improving operational procedures, and developing PowerShell-based automation where appropriate.
We are looking for a detail-oriented IT Support specialist to deliver responsive technical assistance and maintain smooth day-to-day technology operations for employees in California. This Contract position is ideal for someone who enjoys solving end-user issues across devices, applications, and access management while contributing to a dependable support environment. The role will work closely with internal IT teams to handle device setup, user lifecycle support, security-related tasks, and operational improvements.<br><br>Responsibilities:<br>• Deliver hands-on support for end users experiencing issues with Windows and macOS computers, accessories, and common workplace technology.<br>• Diagnose and resolve problems involving Microsoft 365 tools such as Outlook, Teams, OneDrive, and SharePoint to minimize disruption to daily work.<br>• Administer user access by assisting with account setup, password support, and application permissions through Entra ID, Active Directory, and Okta.<br>• Support endpoint management activities including device enrollment, configuration updates, software distribution, and compliance actions using Microsoft Intune.<br>• Investigate and address technical issues related to hardware, installed applications, network connectivity, printers, and meeting room equipment.<br>• Prepare, image, deploy, replace, and troubleshoot laptops and other assigned devices to support employee productivity.<br>• Coordinate IT tasks tied to employee onboarding and offboarding, ensuring timely setup and recovery of systems and equipment.<br>• Contribute to patching efforts, endpoint remediation, and other security-focused activities to help maintain a stable and secure environment.<br>• Manage incoming service desk requests with accurate documentation, clear user communication, and timely escalation of advanced issues to specialized teams.<br>• Assist with operational IT initiatives such as onboarding readiness, hardware refresh efforts, and other client services projects as needed.
<p>We are looking for an experienced IT security leader to oversee daily cybersecurity operations and strengthen the organization’s overall security posture in Glens Falls, New York. This role will guide security monitoring, incident response, vulnerability management, and compliance efforts while providing direction to a small team of security professionals. The ideal candidate brings both hands-on technical depth and the leadership skills needed to improve processes, manage critical tools, and support a secure technology environment.</p>
We are looking for a Help Desk/Desktop Support Analyst to support employees and maintain reliable day-to-day technology operations in Waterville, Maine. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving technical issues, assisting end users, and contributing to device and software initiatives in a fast-paced environment. The role focuses on hands-on support across desktop systems, mobile devices, Microsoft 365 tools, and core endpoint services while delivering a strong customer experience.<br><br>Responsibilities:<br>• Provide frontline technical assistance for hardware, software, and user access issues across desktops, laptops, and mobile devices.<br>• Diagnose and resolve Windows-based support requests, ensuring timely updates and clear communication through the service desk ticketing process.<br>• Administer routine support tasks within Active Directory, including account access, password support, and user-related troubleshooting.<br>• Support Microsoft 365 applications and services by assisting users with functionality, connectivity, and productivity issues.<br>• Help manage endpoint devices through unified endpoint management tools, including configuration, updates, and compliance-related activities.<br>• Assist with software rollouts, patch implementation, and device replacement activities throughout the technology lifecycle.<br>• Prepare, deploy, and maintain end-user equipment to ensure staff have properly configured and functional systems.<br>• Contribute to IT projects and technical deployments by coordinating setup tasks, testing, and end-user readiness support.
We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance for faculty, staff, and students in Malvern, Pennsylvania. This Long-term Contract position focuses on maintaining a reliable end-user computing environment across classrooms, offices, and shared spaces while providing responsive support for day-to-day technology issues. The ideal candidate brings strong customer service skills, broad desktop support experience, and the ability to work effectively with both onsite personnel and remote IT leadership.<br><br>Responsibilities:<br>• Provide in-person technical support for end users, addressing desktop, laptop, and device-related issues in a timely and detail-oriented manner.<br>• Manage incoming service requests, diagnose problems, and complete ticket resolution with clear communication and consistent follow-through.<br>• Support a diverse device environment that includes macOS, Windows, and Chromebook systems, ensuring users can work effectively across platforms.<br>• Assist with administration and day-to-day support of Google Workspace tools, Google Admin Console functions, and Chromebook deployments.<br>• Troubleshoot common connectivity and hardware problems involving wireless access, printers, peripherals, and basic network-related issues.<br>• Deliver audio/visual assistance for instructional and event spaces, including projector setup, sound system support, and issue resolution during use.<br>• Work closely with local technical colleagues to coordinate support activities and maintain smooth technology operations across the site.<br>• Follow established direction from remote technology leadership while aligning onsite support activities with broader IT standards and priorities.<br>• Record incidents, solutions, and support procedures accurately to improve knowledge sharing and service continuity.
We are looking for a Help Desk/Desktop Support Analyst to join a team in Pennsylvania in a contract-to-permanent capacity. This position focuses on delivering hands-on technical support for end-user devices, business applications, and workplace technology across an active operational environment. The ideal candidate is comfortable resolving desktop and laptop issues, supporting Microsoft tools and mobile devices, and providing responsive service to employees while maintaining accurate support records.<br><br>Responsibilities:<br>• Provide day-to-day technical support for desktops, laptops, printers, projectors, and other end-user hardware across the site.<br>• Set up, update, and maintain workstation configurations so systems remain aligned with approved software versions and operational standards.<br>• Record, manage, and close support incidents through ServiceNow while keeping detailed notes on troubleshooting steps and outcomes.<br>• Assist employees with Microsoft 365 tools, including Outlook, Office applications, and OneDrive, as well as Android and Apple mobile devices.<br>• Track equipment inventory and document device changes such as installations, relocations, and removals using established change management practices.<br>• Guide users on effective use of workstations, software applications, and the local network environment through informal training and support.<br>• Troubleshoot issues affecting shop floor machines and related systems, with role-specific training provided as needed.<br>• Support additional business applications and software platforms as operational needs evolve.<br>• Move throughout office and production areas regularly, including climbing stairs and walking the shop floor multiple times during the day to deliver on-site assistance.
We are looking for a Level 2 Help Desk specialist to provide hands-on technical support for a retail organization in New York, New York. This Contract position focuses on resolving escalated end-user issues across desktop, mobile, and endpoint environments while delivering a high level of customer service. The role also supports device management, documentation improvement, and collaboration with internal teams to strengthen support processes and workplace technology operations.<br><br>Responsibilities:<br>• Handle escalated support tickets and service requests involving Windows, macOS, iOS, and related endpoint technologies, troubleshooting more advanced hardware, software, operating system, and application problems.<br>• Act as the key point of contact for employees who need in-person or higher-level technical assistance, providing clear guidance and practical end-user instruction.<br>• Review recurring support trends and escalations to uncover service gaps, recommend process enhancements, and help identify opportunities to improve automation and efficiency.<br>• Develop and refine support documentation, knowledge articles, and user-facing technical resources so information remains current, useful, and easy to follow.<br>• Work closely with cross-functional teams to enhance self-service tools and automated workflows related to account access, software delivery, device setup, and employee onboarding and offboarding.<br>• Support endpoint management activities by maintaining device settings, enforcing compliance standards, deploying applications, and managing the lifecycle of Windows, macOS, and mobile hardware.<br>• Configure, stage, deploy, and support laptops, desktops, monitors, docking stations, mobile devices, and other workplace technology equipment for employees.<br>• Troubleshoot onsite issues involving connectivity, printers, conference room systems, peripherals, and workstation components to restore normal operations quickly.<br>• Track technology assets accurately and assist with hardware refresh planning to maintain dependable, up-to-date equipment across the organization.<br>• Escalate complex technical matters to infrastructure, security, or application teams with complete documentation and clear follow-through while contributing to broader service desk and endpoint improvement efforts.
<p>Position: Systems Administrator - Direct Hire Permanent w/ Immediate Benefits</p><p>Location: Des Moines, IA – ONSITE IN OFFICE**IMMEDIATE INTERVIEW**</p><p>Salary: up to $105,000 base annual salary with benefits</p><p>Systems Server Administration: Windows and MAC support, Active Directory, Cloud, Applications, & Software Support.</p><p> *** For immediate and confidential consideration on this Systems Administrator position, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p> Are you a technology expert versed in setting up and maintaining server hardware and software, services, Networking: Routers, Switches, firewalls – Cisco or Fortinet, reviewing system compatibility, and supporting enterprise infrastructure? Our client would interview you immediately! </p><p>Systems Administration, you will maintain servers, configure monitoring systems and provide technical support. Security experience is highly Preferred! You'll also get to collaborate with a dynamic team that values your expertise. Strong communication skills to the business! Ability to work in a fast-paced work environment.</p><p>What Technical Skills You Will Need: </p><p>· Server management, system documentation, and staying up-to-date with technology</p><p>· Managing servers in a Hybrid environment.</p><p>· Windows AND MAC support experience</p><p>· Active Directory support</p><p>· MSP experience is a PLUS! But this company is NOT an MSP - Managed Service Provider.</p><p>· Maintaining virtual environments and LAN/WAN connectivity</p><p>· Application Support & connectivity to the network with different applications.</p><p>· Utilize virtualization tools such as VMware and Hyper-V</p><p>· Cloud experience – Azure, AWS, or GCP for system operations.</p><p>· Implement Veeam or similar technologies for efficient backup and recovery procedures</p><p>· Ensure network security through the management of protocols, firewalls, and adherence to best security practices</p><p>· Networking Routers & Switches, & Firewalls. security appliances</p><p>· Utilize scripting languages like Python, Bash, or PowerShell for automation purposes</p><p>· Networking is a Plus. Manage and transition from Fortinet to Cisco technologies as part of system operations</p><p>· Monitor customer accounts and take necessary action</p><p>** For immediate and confidential consideration on this Systems Administrator, please send a message to CARRIE DANGER on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-259-6087 or mobile: 515-991-0863. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C, no H1B. ONLY EAD, Green Card, or US Citizen</p>
We are looking for an experienced IT Manager/Director to lead technology operations and shape a practical, forward-looking IT strategy for our organization. This role will oversee day-to-day support, strengthen infrastructure and security, and partner with business leaders to identify solutions that improve performance and scalability. The ideal candidate brings a balance of operational leadership, technical depth, and business insight to guide teams, vendors, and technology investments toward measurable results.<br><br>Responsibilities:<br>• Direct the full scope of IT operations, ensuring systems and support services meet business needs and that technical issues are resolved efficiently with clear performance tracking.<br>• Create and maintain a technology roadmap that connects infrastructure, applications, and future investments to organizational priorities and long-term growth.<br>• Lead, mentor, and develop IT staff by building a capable team with the right mix of technical expertise, accountability, and growth opportunities.<br>• Develop and enforce IT governance through documented policies, standards, and procedures that support consistency, reliability, and compliance.<br>• Define service expectations and monitor key operational metrics such as availability, incident response, end-user satisfaction, project execution, and vendor results.<br>• Partner with departments across the business to assess operational challenges, uncover efficiency opportunities, and recommend technology-driven improvements.<br>• Oversee the planning and delivery of IT initiatives by setting priorities, allocating resources, and ensuring projects are completed on schedule and within approved budgets.<br>• Advance the organization’s data and reporting capabilities to improve access to information and support faster, more informed decision-making.<br>• Strengthen cybersecurity practices by enhancing controls, coordinating audit-related activities, and proactively reducing information security risk exposure.<br>• Manage strategic vendor relationships, optimize the use of Microsoft 365 tools, and assess emerging technologies such as AI and data solutions for business value.
<p>We are looking for a hands-on Help Desk/Desktop Support Analyst to support technology operations for an organization in Sandy, Utah. This position blends user support, desktop administration, on-site technical work, and documentation, making it ideal for someone who enjoys solving problems in an office settings. The role includes seasonal travel to multiple locations and requires a dependable, detail-oriented individual who can maintain consistent standards while delivering responsive technical assistance.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first- and second-line technical support for staff, resolving issues related to Windows computers, Microsoft 365, printers, browsers, security software, and network connectivity.</p><p>• Set up, configure, maintain, and replace desktop systems and related hardware while ensuring devices meet established operational standards.</p><p>• Assist with operating system imaging, software deployment, patching, and application configuration across user workstations and shared environments.</p><p>• Travel to school and office sites to install workstations, support computer lab rollouts, and complete assigned technology refresh initiatives.</p><p>• Diagnose equipment failures, manage support tickets through resolution, and coordinate with external service providers when repairs are needed.</p><p>• Install and maintain structured cabling for voice and data connections, including basic termination, testing, cable organization, and equipment mounting.</p><p>• Create and update technical procedures, configuration records, and support documentation to promote consistency and efficient issue resolution.</p><p>• Provide support during after-hours or weekend assignments as needed and contribute to projects that require seasonal multi-state travel.</p><p>• Track hardware assets and maintain accurate inventory information for deployed and retired equipment.</p>
We are looking for a Systems Administrator to support a manufacturing organization in Charlotte, North Carolina with a strong focus on Microsoft 365, identity services, and endpoint administration. This Long-term Contract opportunity is ideal for a hands-on detail-oriented individual who can quickly assess technical environments, resolve complex issues, and deliver practical improvements with limited supervision. The role begins with a significant onsite presence and transitions into a hybrid schedule as business needs evolve.<br><br>Responsibilities:<br>• Direct directory services and identity-related work tied to domain consolidation activities, ensuring a smooth user experience during environment changes.<br>• Administer core Microsoft 365 platforms, including Exchange Online, Entra ID, licensing, mailbox support, and user account governance.<br>• Guide user movement across separate domains and cloud environments while maintaining secure access and operational continuity.<br>• Review current infrastructure and recommend enhancements that strengthen reliability, security, and day-to-day efficiency.<br>• Investigate and resolve advanced issues involving authentication, system performance, user access, and connected endpoint services.<br>• Provide technical support across infrastructure and end-user computing, acting as a key resource for systems and device-related needs.<br>• Execute laptop setup, deployment, configuration, and user migration tasks for approximately 60 internal employees.<br>• Partner with operations leadership to prioritize work, communicate technical findings clearly, and carry initiatives forward as an independent contributor.<br>• Apply security and compliance expectations in daily administration activities, including follow-up actions related to audit-driven standards.
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in White Plains, New York. This role focuses on resolving day-to-day hardware, software, connectivity, and communication issues while helping employees stay productive across office locations. The ideal candidate brings strong desktop support experience, a practical understanding of Microsoft technologies, and the flexibility to travel as needed to support nearby sites.<br><br>Responsibilities:<br>• Deliver hands-on support for desktop, laptop, mobile device, and peripheral issues in an office environment.<br>• Diagnose and resolve problems related to Microsoft Windows, Office 365 applications, and basic user account access.<br>• Provide first-line troubleshooting for network connectivity concerns and escalate more complex infrastructure issues when appropriate.<br>• Support VoIP phone systems by identifying service interruptions, device issues, and user-level configuration problems.<br>• Assist with Active Directory tasks such as password resets, account support, and basic access-related troubleshooting.<br>• Respond to service requests in a timely manner and communicate clearly with users throughout the support process.<br>• Travel periodically to other company locations to provide onsite technical assistance and maintain consistent end-user support.<br>• Document incidents, resolutions, and recurring technical issues to support service quality and knowledge sharing.
We are looking for a Tier II Helpdesk specialist to deliver responsive technical support for a growing organization in Bedford, Massachusetts. This Long-term Contract position is ideal for someone who enjoys working in a fast-moving environment, providing high-touch service, and helping employees stay productive across day-to-day technology needs. The role will play an important part in supporting workforce growth through onboarding activities while also contributing to office-related IT coordination and end-user support.<br><br>Responsibilities:<br>• Deliver first- and second-level technical assistance for employee issues involving computers, software, mobile devices, and connectivity.<br>• Diagnose and resolve problems across Windows environments and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.<br>• Prepare technology for new hires and departing employees by setting up accounts, configuring laptops, assigning access, and installing required applications.<br>• Manage incoming requests through the ticketing platform and ensure incidents are addressed within defined service expectations.<br>• Maintain user identities and permissions within Active Directory, Azure AD, and the Microsoft 365 administration portal.<br>• Carry out routine endpoint upkeep, system updates, and checks related to security and compliance standards.<br>• Support meeting room technology and conferencing platforms, including Teams Rooms, Zoom, and related audio/visual equipment.<br>• Track hardware inventory, monitor asset status, and assist with device replacement planning throughout the equipment lifecycle.<br>• Create accurate support documentation by recording resolutions, updating troubleshooting steps, and contributing to internal knowledge resources.<br>• Assist with IT needs tied to organizational growth and office relocation activities, ensuring a smooth experience for employees during transitions.