317 Results for Noc Technician Jobs in Secondary

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Help Desk/Desktop Support Analyst

Jacksonville, FL
onsite
Permanent / Full Time
45000.00 - 50000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive front-line technical assistance for users in Jacksonville, Florida. In this role, you will address everyday technology issues, support account access needs, and ensure incidents are accurately tracked through resolution. This position is ideal for someone who combines practical troubleshooting ability with strong communication and a service-focused approach. Responsibilities: • Deliver first-contact support for workstations, laptops, mobile devices, printers, and commonly used business applications. • Investigate and resolve routine technical issues such as password changes, sign-in failures, software setup requests, and basic network connectivity problems. • Record incident details, troubleshooting steps, and final outcomes clearly within the service management platform. • Route complex or unresolved problems to advanced support teams while providing complete documentation for efficient follow-up. • Support new user setup activities, including account provisioning and access-related requests. • Provide detail-oriented, courteous assistance that promotes a positive support experience for internal or external users. • Adhere to established IT operating procedures, service expectations, and information security guidelines.
2026-11-03T13:38:43Z

Network Manager

Lake Forest, IL
onsite
Permanent / Full Time
100000.00 - 140000.00 USD / Yearly
We are looking for an experienced Network Manager to lead the stability, performance, and continuous improvement of enterprise network services in Lake Forest, Illinois. This position oversees daily network operations, guides technical direction across a distributed environment, and works closely with internal teams and external providers to maintain reliable connectivity and communication services. The ideal candidate brings strong leadership, deep infrastructure knowledge, and the ability to align network capabilities with business needs. Responsibilities: • Direct day-to-day network operations across a geographically distributed enterprise environment, ensuring dependable and secure service delivery. • Oversee the performance, availability, and maintenance of core network infrastructure, including routing, switching, firewalls, and voice-related technologies. • Lead network architecture and design efforts to support scalability, resilience, and evolving business requirements. • Manage relationships with external service providers and hold partners accountable for service quality, issue resolution, and contractual expectations. • Collaborate with business units and cross-functional technology teams to prioritize initiatives, address operational needs, and support enterprise objectives. • Establish and refine operational processes, service standards, and monitoring practices to improve network reliability and responsiveness. • Drive troubleshooting and incident response for complex network issues, coordinating resources to restore service quickly and prevent recurrence. • Provide leadership and direction to network personnel, promoting technical excellence, accountability, and continuous improvement.
2026-11-03T17:28:42Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site. Responsibilities: • Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users. • Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity. • Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process. • Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards. • Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks. • Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion. • Assist with user account support, access-related requests, and general technology onboarding activities for employees. • Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.
2026-10-13T12:58:41Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes. Responsibilities: • Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime. • Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications. • Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution. • Install, configure, and replace end-user hardware and software in accordance with internal IT standards. • Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams. • Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes. • Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
2026-10-13T12:58:41Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35.00 - 45.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T19:33:48Z

L2 Service Desk Analyst

Lombard, IL
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach. Responsibilities: • Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership. • Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems. • Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees. • Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records. • Deliver attentive onsite and remote support to staff members, including leadership and other key users. • Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact. • Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours. • Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
2026-10-27T14:38:45Z

IT Support Specialist

Utica, NY
onsite
Temporary / Contract
19.79 - 22.91 USD / Hourly
We are looking for an IT Support Specialist to deliver responsive technical assistance and outstanding customer service to students, faculty, and staff in Utica, New York. This Long-term Contract position supports a diverse computing environment that includes Windows and Mac systems, core productivity tools, account administration, and end-user issue resolution. The role also includes a meaningful audio/visual component, assisting with meeting technology, web conferencing, and event support while contributing to reliable day-to-day IT operations. Responsibilities: • Resolve support requests for hardware, software, account access, and general desktop issues while documenting troubleshooting steps and outcomes in the ticketing system. • Provide hands-on support for both Windows and Apple devices, including setup, diagnosis, repair coordination, and user assistance across a mixed-device environment. • Administer user access and related tasks in Active Directory, Microsoft 365, and Exchange to help maintain secure and efficient account management. • Assist with conferencing and AV needs by preparing rooms, launching meetings, supporting live events, and troubleshooting platforms such as Microsoft Teams, Zoom, and Webex. • Maintain accurate asset records by helping track equipment through purchasing, deployment, relocation, and retirement processes. • Support telecom and local network issue resolution, collaborating with specialized infrastructure teams when deeper technical escalation is required. • Create and update knowledge articles, standard procedures, and support documentation to improve consistency and self-service resources. • Participate in rotating escalation coverage and respond to urgent incidents, including occasional after-hours or off-site support when operational needs require it. • Follow information security standards in daily work, safeguard sensitive data, and report potential security concerns promptly. • Contribute to team meetings and cross-functional support efforts, including assisting service desk, network, or server teams as priorities shift.
2026-10-27T20:04:11Z

IT Support Specialist

Lenexa, KS
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable end-user support in Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys solving hardware, software, and connectivity issues in a fast-paced environment. The person in this role will help maintain day-to-day technology operations while delivering a positive support experience across the site. Responsibilities: • Provide front-line technical support for desktops, laptops, peripherals, and mobile devices, resolving issues efficiently and professionally. • Troubleshoot hardware, software, network, and connectivity problems to minimize downtime for employees and business operations. • Manage support requests through the ticketing system, ensuring accurate documentation, timely updates, and proper follow-through. • Install, configure, and maintain workstations, printers, and other site technology equipment in alignment with company standards. • Assist with user account support, device setup, and basic access-related issues to help employees stay productive. • Support local technology infrastructure by identifying recurring issues, escalating complex problems, and coordinating with broader IT teams when needed. • Contribute to system readiness by performing routine checks, updates, and maintenance on end-user technology and support tools.
2026-10-13T13:04:03Z

Desktop Support Analyst

Stockton, CA
onsite
Temporary to Hire
25.00 - 30.00 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for end users in Stockton, California. This contract-to-permanent opportunity is ideal for someone who enjoys resolving day-to-day technology issues, maintaining reliable workstation performance, and providing responsive service in a fast-paced oil and gas pipeline environment. The person in this role will support hardware, software, and basic network needs while helping employees stay productive through clear communication and timely issue resolution. Responsibilities: • Diagnose and resolve technical problems involving desktop computers, laptops, printers, peripherals, and standard business applications. • Set up, configure, and maintain user workstations and connected devices to ensure dependable day-to-day operations. • Provide support for operating system and software issues across common end-user environments, including Windows, Mac, or Linux platforms. • Manage user access tasks such as account setup, password assistance, and permission updates through established support processes. • Record service requests, troubleshooting steps, and outcomes accurately to maintain clear support documentation. • Escalate advanced or unresolved incidents to the appropriate technical teams while following issues through to completion. • Assist users with basic connectivity and network-related problems that affect access to systems, applications, or shared resources. • Deliver attentive customer support that explains solutions clearly and helps end users prevent recurring issues.
2026-11-06T21:04:15Z

Help Desk/Desktop Support Analyst

Ann Arbor, MI
onsite
Temporary / Contract
31.35 - 36.30 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join a Long-term Contract assignment in Ann Arbor, Michigan. This position will act as a key point of contact for day-to-day IT support while handling more complex desktop, cloud, network, and operational technology issues. The role is well suited for someone who enjoys improving support processes, maintaining reliable service delivery, and assisting users in a fast-paced manufacturing environment. Responsibilities: • Lead daily service desk activities by monitoring ticket flow, prioritizing issues, coordinating escalations, and preparing regular operational updates. • Maintain and enhance the ticketing environment by refining workflows, updating request forms, improving automation, and strengthening reporting capabilities. • Resolve advanced end-user issues involving Windows systems, Microsoft 365 applications, identity management, endpoint configuration, and device provisioning tools. • Provide technical assistance for production-related technology, including manufacturing workstations, barcode equipment, scanners, floor terminals, and employee timekeeping devices. • Administer user lifecycle tasks such as account setup, access changes, separation processing, permissions management, and endpoint protection support. • Assist with network and connectivity support across firewalls, switching, wireless access, secure remote access, and web filtering tools. • Develop and maintain clear technical procedures, support articles, and asset tracking practices to improve consistency and knowledge sharing. • Partner with internal stakeholders and external service providers to strengthen support operations and raise overall service quality.
2026-11-05T14:58:40Z

Sr. Manager TechOps

Atlanta, GA
onsite
Permanent / Full Time
140000.00 - 160000.00 USD / Yearly
We are looking for an experienced technology operations leader to oversee infrastructure, support services, and security functions for a growing organization based in Atlanta, Georgia. This role is ideal for someone who can balance strategic planning with direct involvement in day-to-day operations, while guiding a small IT team and coordinating external partners. The successful candidate will bring strong technical depth, sound business judgment, and the ability to translate operational priorities and risks for non-technical stakeholders. Responsibilities: • Direct daily technology operations across infrastructure, end-user support, systems administration, network reliability, and information security. • Lead and mentor a small-to-midsize IT team while remaining actively involved in troubleshooting, service delivery, and operational improvements. • Manage core Microsoft-based environments, including Azure and Active Directory, to support performance, availability, and scalability. • Oversee cybersecurity practices by strengthening controls, monitoring risk, and supporting compliance-focused operational standards. • Administer help desk processes and ticket workflows using a service management platform such as Freshservice or a comparable system. • Coordinate vendor partnerships, negotiate service agreements, and hold third-party providers accountable for delivery and performance. • Guide formal change management activities, including leadership of Change Advisory Board discussions and approval processes. • Prepare and manage IT budgets, align spending with business needs, and prioritize investments across operational initiatives. • Communicate technology performance, operational issues, and risk considerations clearly to leaders across the business.
2026-11-03T13:43:39Z

Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-10-12T20:08:44Z

Desktop Support Analyst

Louisville, KY
onsite
Temporary to Hire
22.00 - 26.00 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving day-to-day technology issues, supporting employees in person, and serving as a trusted IT presence for both office and plant operations. The role works closely with a broader technology team while taking ownership of onsite support for local users and equipment. Responsibilities: • Deliver in-person technical support for end users across office and production settings, resolving a wide range of desktop and device-related issues. • Diagnose and address problems involving Windows workstations, business applications, printers, accessories, and routine connectivity concerns. • Set up, image, configure, and deploy desktops and laptops for new team members and current employees, including device refresh and replacement activities. • Administer basic Active Directory tasks such as account updates, password assistance, and security group maintenance. • Support manufacturing print devices, including Zebra label printers and multifunction equipment, with troubleshooting and connectivity checks. • Assist with Microsoft 365 and local workstation configuration, including application installs, domain enrollment, and controlled access setup. • Record incidents and service requests in the ticketing platform, maintain accurate support notes, and route advanced issues to specialized IT teams. • Provide limited support for macOS devices and legacy platforms, including user access issues tied to older business systems. • Coordinate with external vendors and travel occasionally to other locations for training, service coverage, or equipment support.
2026-10-29T19:24:08Z

Help Desk/Desktop Support Analyst

Okemos, MI
onsite
Temporary / Contract
23.28 - 26.95 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Okemos, Michigan within the real estate and property sector. This Long-term Contract position focuses on resolving day-to-day technical issues, maintaining stable desktop operations, and delivering responsive assistance across Microsoft-based environments. The ideal candidate is comfortable handling service requests, troubleshooting workstation problems, and supporting users with professionalism and efficiency. Responsibilities: • Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by internal users. • Diagnose and resolve common hardware, software, and access problems to minimize business disruption. • Manage incoming service desk tickets, document troubleshooting steps, and ensure timely follow-up through resolution. • Support user account needs within Active Directory, including access-related requests and routine updates. • Install, configure, and maintain Microsoft Windows 10 systems to meet operational requirements. • Escalate more complex incidents when necessary while keeping users informed on progress and next steps.
2026-10-13T14:38:40Z

Desktop Support Analyst

Winthrop, MN
onsite
Temporary to Hire
28.50 - 33.00 USD / Hourly
We are looking for a Desktop Support Analyst. This position supports both office and plant users by resolving technical issues, maintaining end-user devices, and helping keep daily operations running smoothly. The ideal candidate brings hands-on desktop support experience, a strong service mindset, and the ability to troubleshoot effectively in a fast-paced environment. Responsibilities:• Provide technical assistance for employees in corporate and manufacturing settings, addressing hardware, software, and device-related issues with minimal oversight.• Manage incoming incidents and service requests through the ticketing platform, ensuring accurate documentation, timely follow-up, and clear resolution updates.• Analyze repeated support problems, determine underlying causes, and recommend durable corrective actions to reduce future disruptions.• Set up, configure, deploy, and maintain desktops, laptops, and other endpoint equipment used across the business.• Deliver attentive support to users by communicating clearly, setting expectations, and resolving issues with a customer-focused approach.• Perform routine IT upkeep activities while adhering to established standards, security practices, and operational procedures.• Contribute to planning and tracking support-related expenses and assist with budget-oriented administrative tasks as needed.• Travel domestically on a limited basis, up to 10%, to provide technical support when business needs require onsite assistance.
2026-11-05T11:33:41Z

Network Administrator

Austin, TX
onsite
Temporary / Contract
24.00 - 26.00 USD / Hourly
We are looking for a Network Administrator to support and maintain enterprise network operations for a part-time contract position that is onsite in Austin, Texas. This role focuses on keeping network infrastructure secure, reliable, and efficient while working with core Cisco environments and directory services. The ideal candidate brings hands-on experience with firewall administration, routing, and local area network support, along with the ability to resolve technical issues in a fast-paced setting. Responsibilities:• Oversee day-to-day performance and availability of network systems to ensure dependable connectivity across the organization.• Configure, manage, and troubleshoot Cisco routers and related networking equipment to support stable operations.• Administer firewall technologies by applying security policies, reviewing access controls, and responding to network threats.• Maintain and support LAN environments, including monitoring traffic, identifying bottlenecks, and improving overall performance.• Assist with Active Directory-related network access and authentication needs in coordination with internal IT teams.• Investigate connectivity issues, perform root cause analysis, and implement timely resolutions to minimize downtime.• Document network configurations, support procedures, and infrastructure changes to maintain accurate technical records.
2026-10-27T15:33:44Z

Help Desk Analyst

Syracuse, NY
onsite
Temporary / Contract
22.00 - 26.40 USD / Hourly
We are looking for a Help Desk Analyst to support end users in Syracuse, New York through responsive technical assistance and dependable issue resolution. This Long-term Contract position is ideal for someone with at least 1 year of experience assisting users with Windows environments, account access, and everyday desktop support needs. The role focuses on delivering timely service, documenting incidents accurately, and helping maintain a smooth and productive user experience. Responsibilities: • Provide first-line technical support for hardware, software, and access-related issues submitted by end users. • Investigate and resolve desktop problems involving Microsoft Windows 10 and Windows 11 systems. • Manage service desk requests by logging, updating, and closing tickets with clear and thorough documentation. • Support user account maintenance tasks, including password resets and directory-related assistance within Active Directory. • Troubleshoot common workstation issues by identifying root causes and applying practical fixes or escalation when needed. • Communicate with users in a clear and attentive manner to gather issue details, explain solutions, and set expectations on resolution timelines. • Escalate more complex incidents to the appropriate support teams while ensuring continuity and follow-up. • Contribute to a reliable support operation by tracking recurring issues and sharing observations that may improve service performance.
2026-10-07T20:13:47Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.50 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns. Responsibilities: • Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability. • Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied. • Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions. • Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics. • Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness. • Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed. • Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
2026-10-20T18:53:49Z

IT Infrastructure Manager

Avon, OH
onsite
Permanent / Full Time
120000.00 - 150000.00 USD / Yearly
We are looking for an IT Infrastructure Manager to lead and support a modern enterprise technology environment in Greater Cleveland, Ohio. This role oversees core Microsoft platforms across cloud and on-premises systems while helping maintain secure, reliable, and well-documented infrastructure operations. The ideal candidate brings strong engineering depth, sound judgment in regulated settings, and the ability to resolve complex technical issues while delivering infrastructure improvements. Responsibilities:• Manage and optimize enterprise infrastructure spanning Microsoft 365, Azure, Windows Server, and Windows 10/11 environments.• Administer identity and access platforms including Entra ID, Active Directory, and hybrid authentication services across cloud and on-premises systems.• Oversee endpoint management and security tooling such as Intune and Microsoft Defender to support device compliance and threat protection.• Maintain core infrastructure services, including Group Policy and network-related services such as DNS and DHCP, to ensure stable daily operations.• Lead troubleshooting efforts for escalated infrastructure incidents, identify root causes, and implement durable technical solutions.• Plan and deliver infrastructure projects, coordinating upgrades, configuration changes, and platform enhancements with minimal operational disruption.• Create and maintain clear technical documentation for systems architecture, administrative procedures, and support processes.• Support secure operations within regulated or security-conscious environments by aligning infrastructure practices with compliance expectations.• Contribute to change management activities and infrastructure governance to promote controlled, reliable system updates.
2026-11-03T21:58:49Z

Help Desk/Desktop Support Analyst

Wauwatosa, WI
onsite
Temporary / Contract
29.45 - 34.10 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for employees in Wauwatosa, Wisconsin. This is a Contract position for a detail-oriented individual who can resolve Tier 2 issues across hardware, software, and workplace technology while delivering a strong customer service experience. The ideal candidate will help keep end-user systems operating effectively, contribute to IT initiatives, and support reliable day-to-day service delivery across the organization. Responsibilities: • Provide Tier 2 support for end users by diagnosing and resolving moderately complex issues involving desktops, laptops, operating systems, applications, and related IT equipment. • Respond to service requests through established ticketing processes, prioritize incidents appropriately, and coordinate with other technical teams to drive timely resolution. • Prepare, configure, and deploy user devices and support system setup activities to maintain consistent performance and minimize service interruptions. • Monitor the health and functionality of end-user technology and take corrective action to restore stable operations when problems arise. • Develop and update support guides, knowledge articles, and troubleshooting documentation to improve service continuity and assist future issue resolution. • Participate in IT projects by organizing assigned support tasks, collaborating with stakeholders, and helping ensure successful implementation outcomes. • Assist with technology purchasing activities when needed, including supporting requests for hardware, software, or related IT resources. • Work across internal and external support partners to ensure smooth delivery of IT services in a large-scale business environment.
2026-10-28T21:38:42Z

Help Desk/Desktop Support Analyst

Santa Clara, CA
onsite
Temporary / Contract
35.00 - 37.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Santa Clara, California. This Long-term Contract position is ideal for someone who enjoys resolving desktop and system issues, delivering excellent customer service, and keeping day-to-day IT operations running smoothly. The role focuses on hands-on troubleshooting, user support, and timely ticket resolution across Windows-based environments. Responsibilities: • Provide front-line technical assistance for hardware, software, and desktop-related issues affecting end users. • Diagnose and resolve problems within Microsoft Windows environments, including Windows 10 systems and common workstation applications. • Manage service desk requests from intake through closure, ensuring updates are documented clearly and handled within expected timeframes. • Support user account administration activities in Active Directory, including access changes, password assistance, and basic account maintenance. • Troubleshoot system, peripheral, and connectivity issues to minimize disruption and restore user productivity quickly. • Install, configure, and maintain desktop equipment, operating systems, and standard business applications as needed. • Escalate more complex incidents appropriately while providing accurate notes and relevant troubleshooting details to support resolution.
2026-10-13T15:28:47Z

Help Desk Support Analyst

Carson City, NV
onsite
Temporary / Contract
25.00 - 30.00 USD / Hourly
We are looking for a Help Desk Support Analyst to support employees in Carson City, Nevada with timely technical assistance across a range of day-to-day IT issues. This Long-term Contract position is ideal for someone who enjoys resolving user problems, managing support requests, and delivering dependable service to both onsite and remote staff. The role focuses on desktop support, ticket handling, and troubleshooting Windows-based laptop environments while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Provide first-line technical support by answering incoming requests and resolving day-to-day hardware, software, and access issues. • Manage and update service desk tickets, ensuring incidents are documented accurately and followed through to completion. • Troubleshoot Dell laptops and Windows-based systems to identify and correct user-facing technical problems. • Support account access needs within Active Directory, including password assistance and connectivity-related issues. • Assist both remote and onsite employees with technical concerns, using appropriate tools to diagnose and resolve problems efficiently. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Track recurring issues and contribute to practical solutions that improve overall help desk service delivery.
2026-11-03T19:58:43Z

IT Manager/Director

Covington, GA
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for an experienced IT Manager/Director to lead technology operations for a manufacturing environment in Duluth, Georgia. This role will guide site-level IT strategy, maintain secure and dependable systems, and partner with business leaders to ensure technology supports production, continuity, and long-term growth. The position also plays a key role in aligning local services with enterprise standards while leading teams, vendors, and critical infrastructure initiatives. Responsibilities: • Direct daily IT operations for the site, ensuring stable, secure, and responsive technology support across a 24/7 manufacturing setting. • Oversee core infrastructure, including servers, networks, wireless connectivity, telecommunications, virtualization platforms, and end-user computing services. • Enforce cybersecurity policies by coordinating patch management, access governance, risk reduction activities, system monitoring, and security best practices across IT environments. • Create, maintain, and regularly validate disaster recovery and business continuity plans to protect essential systems and reduce operational downtime. • Lead site technology alignment efforts by supporting platform consolidation, process standardization, and adoption of enterprise tools and services. • Manage IT spending, vendor performance, service agreements, and hardware refresh planning to ensure cost-effective and reliable service delivery. • Provide leadership and development for IT staff and external support resources, fostering accountability, skill growth, and continuous improvement. • Collaborate with operations, engineering, and corporate technology teams to prioritize initiatives that improve business performance and manufacturing effectiveness. • Drive infrastructure, security, and technology change projects from planning through execution, with clear communication and effective stakeholder coordination.
2026-10-13T12:24:05Z

Database Technology Manager

Dover, DE
remote
Temporary / Contract
- USD / Hourly
We are looking for an experienced Database Technology Manager to support and strengthen enterprise technology operations in Dover, Delaware. This Long-term Contract position is ideal for a hands-on leader who can oversee database-related environments while guiding infrastructure support across desktop, remote access, and cloud-connected systems. The role requires a strong technical background, sound judgment, and the ability to maintain reliable performance across business-critical platforms. Responsibilities: • Lead the administration and ongoing support of database technology environments to ensure stability, security, and consistent system availability. • Manage user access, directory services, and authentication processes within Active Directory to support organizational security standards. • Oversee Citrix-based platforms and remote desktop services, resolving access issues and improving end-user connectivity. • Direct desktop administration activities, including workstation support, configuration management, and deployment of hardware and software updates. • Coordinate troubleshooting and maintenance for computer hardware, ensuring timely resolution of technical issues across supported environments. • Support cloud-integrated infrastructure and related services within AWS, helping maintain performance, access, and operational continuity. • Monitor system health, investigate incidents, and implement corrective actions that reduce downtime and improve service reliability.
2026-10-21T16:04:24Z

Help Desk Analyst

San Antonio, TX
onsite
Temporary to Hire
15.20 - 17.60 USD / Hourly
We are looking for a Help Desk Analyst to support end users by resolving technical issues and delivering reliable day-to-day IT assistance in San Antonio, Texas. This contract position with potential for a permanent role is ideal for someone who communicates clearly, stays composed in a fast-paced environment, and enjoys helping people navigate hardware, software, and access-related challenges. The role will focus on ticket-based support, account administration, collaboration tools, and device troubleshooting across a diverse technical environment. Responsibilities: • Manage incoming support requests through the FootPrints ticketing platform, document resolutions, and maintain accurate service records. • Troubleshoot issues involving Microsoft Teams, desktop applications, and general end-user connectivity to restore productivity quickly. • Administer user accounts and access permissions within Active Directory, including routine updates and account support. • Provide technical assistance for Windows and Mac computers, mobile devices, and common peripheral hardware used across the organization. • Support Apple and Android devices by assisting with setup, configuration, and basic troubleshooting needs. • Assist with hardware rollouts, device deployments, and configuration tasks to ensure equipment is ready for business use. • Coordinate with internal IT teams and vendors when issues require escalation or specialized technical expertise. • Deliver customer-focused support with professionalism, patience, and clear communication during every user interaction.
2026-10-08T20:38:45Z

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