We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Memphis, Tennessee. This Long-term Contract position focuses on resolving desktop and system-related issues, supporting Windows-based environments, and ensuring timely response to service requests. The ideal candidate is comfortable troubleshooting common hardware and software problems, managing user access, and delivering reliable support with a strong customer service mindset.<br><br>Responsibilities:<br>• Provide frontline technical support for employees by diagnosing and resolving desktop, software, and access-related issues.<br>• Manage and update user accounts, permissions, and group access within Active Directory to support daily operations.<br>• Respond to and track incoming service desk requests, ensuring issues are documented accurately and addressed within expected timelines.<br>• Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying practical solutions.<br>• Install, configure, and maintain desktop systems, peripherals, and standard business applications for end users.<br>• Escalate complex technical problems when needed and collaborate with other IT team members to drive issue resolution.<br>• Deliver clear communication to users throughout the support process and provide guidance on basic system use and troubleshooting steps.
We are looking for a Help Desk/Desktop Support Analyst to support end users in a fast-paced financial services environment in Torrance, California. This Long-term Contract position focuses on delivering dependable desktop and technical support, resolving day-to-day hardware and software issues, and ensuring a smooth user experience across Microsoft Windows systems. The ideal candidate brings strong troubleshooting ability, practical knowledge of Active Directory, and a responsive approach to managing service desk requests.<br><br>Responsibilities:<br>• Provide front-line technical assistance for desktop, laptop, and peripheral issues, delivering timely solutions for end users.<br>• Diagnose and resolve Microsoft Windows 10 and related system problems, escalating more complex incidents when necessary.<br>• Manage service desk tickets from initial intake through resolution, keeping users informed and documenting outcomes clearly.<br>• Support user account administration tasks within Active Directory, including access updates, password resets, and basic account maintenance.<br>• Troubleshoot common software, hardware, and connectivity issues to minimize downtime and maintain productivity.<br>• Install, configure, and maintain desktop applications and operating system settings in alignment with organizational standards.<br>• Assist with workstation setup, device replacements, and routine technical support activities across the local office environment.<br>• Maintain accurate records of incidents, recurring issues, and support actions to improve service efficiency and knowledge sharing.
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment.<br><br>Responsibilities:<br>• Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms.<br>• Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution.<br>• Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently.<br>• Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption.<br>• Translate technical concepts into clear, practical guidance for users who may not have a technical background.<br>• Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion.<br>• Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
We are looking for an experienced IT leader to oversee business applications and core infrastructure operations for a growing organization in New Jersey. This contract opportunity with permanent potential is well suited for someone who can provide hands-on technical guidance while shaping reliable, scalable support across multiple sites. The role requires a strong background in business applications, sound operational judgment, and the flexibility to travel as needed to support additional locations.<br><br>Responsibilities:<br>• Lead daily IT operations across business applications, user support, infrastructure, and hardware environments to ensure dependable service delivery.<br>• Manage and maintain Active Directory administration, user access controls, and system configurations in alignment with security and operational needs.<br>• Oversee backup and recovery processes, monitor system resilience, and help protect critical business data through effective continuity practices.<br>• Support and optimize network and connectivity solutions, including Cisco-based technologies, to maintain stable and secure communication across locations.<br>• Direct configuration management activities for devices, systems, and applications to promote consistency, compliance, and efficient change control.<br>• Provide hands-on leadership for computer hardware deployment, troubleshooting, upgrades, and lifecycle planning across the organization.<br>• Partner with business stakeholders to support and improve enterprise applications, with particular focus on environments requiring strong business applications experience.<br>• Travel as needed to other locations to assess needs, coordinate support efforts, and ensure alignment of IT services and standards.<br>• Help prepare for leadership continuity by documenting processes, strengthening team operations, and supporting a smooth transition of responsibilities over time.
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users and departmental technology needs in Philadelphia, Pennsylvania. This Contract position focuses on maintaining reliable desktop systems, resolving hardware and software issues, and supporting a broad range of computing equipment used in day-to-day operations. The ideal candidate brings a service-focused approach, strong troubleshooting ability, and the confidence to work independently while collaborating with technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Deliver desktop support by installing, configuring, repairing, and maintaining computers, operating systems, peripheral devices, and specialized research-related equipment.<br>• Investigate and resolve technical incidents, respond to user inquiries, and restore service quickly while escalating uncommon or higher-risk issues when needed.<br>• Guide employees on proper system and equipment use, helping them work effectively and follow established technology practices.<br>• Recommend appropriate hardware and software purchases by providing technical input, product guidance, and specification details for departmental needs.<br>• Review the local computing environment to identify opportunities for improved performance, reliability, and process efficiency.<br>• Participate in the assessment and rollout of technology solutions, including product testing, implementation support, and validation with end users.<br>• Maintain accurate records by updating service tickets, documenting assigned work, and keeping inventory information current.<br>• Support configuration and user administration tasks within Windows environments and Active Directory as part of daily desktop operations.
We are looking for a Help Desk/Desktop Support Analyst to support end users through hands-on technical assistance and responsive service. This contract position has the potential to become permanent and is ideal for someone who enjoys resolving desktop and system issues, guiding users through technical challenges, and maintaining a reliable computing environment. The role focuses on day-to-day support across Microsoft Windows platforms while ensuring service requests are handled accurately and efficiently.<br><br>Responsibilities:<br>• Provide front-line technical support for desktop, laptop, and workstation issues affecting end users across the organization.<br>• Diagnose and resolve hardware, software, and operating system problems in Microsoft Windows environments with a strong emphasis on timely service.<br>• Manage incoming service desk requests, document issue details clearly, and follow tickets through to resolution.<br>• Support user account administration tasks within Active Directory, including access updates, password assistance, and account maintenance.<br>• Install, configure, and troubleshoot Windows 10 systems and related peripherals to keep employees productive.<br>• Escalate more complex technical problems when needed while maintaining clear communication with users and internal support teams.<br>• Track recurring incidents, identify common support trends, and contribute to practical solutions that improve day-to-day IT operations.
We are looking for a hands-on IT Support Specialist (macOS) to deliver dependable technical assistance for staff in Harrisburg, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day user issues, supporting Apple-focused environments, and keeping endpoint and account services running smoothly. The role centers on Tier 1 and Tier 2 support, Microsoft 365 administration, device management, and clear communication with end users. You will also partner with vendors and elevate more advanced infrastructure or security matters to IT leadership when needed.<br><br>Responsibilities:<br>• Deliver first- and second-level support for employee technology requests, ensuring issues are logged accurately, prioritized appropriately, and carried through to completion.<br>• Provide day-to-day support for macOS systems, Apple hardware, mobile devices, and key workplace applications such as Microsoft 365, Teams, SharePoint, Outlook, OneDrive, Zoom, and Zoho One.<br>• Prepare, configure, enroll, and deploy devices while maintaining asset records, software distribution, compliance checks, and lifecycle updates for endpoints.<br>• Handle user account tasks including onboarding, offboarding, access adjustments, license administration, and other identity-related support activities.<br>• Diagnose and resolve common problems involving connectivity, authentication, conferencing tools, printers, copiers, peripherals, and general office technology.<br>• Create and maintain support documentation, end-user instructions, knowledge articles, and operational runbooks to improve consistency and service quality.<br>• Work with external vendors for troubleshooting, service coordination, and issue follow-up when third-party assistance is required.<br>• Escalate advanced technical, cybersecurity, or infrastructure concerns to IT leadership with clear documentation and context.
We are looking for an experienced IT Director to lead technology strategy and operational excellence for a manufacturing organization in Atlanta, Georgia. This role will guide the evolution of enterprise systems, infrastructure, and security practices while aligning technology investments with business goals. The ideal candidate brings strong leadership, hands-on knowledge of ERP and cloud environments, and a practical approach to improving efficiency, scalability, and user experience across the company.<br><br>Responsibilities:<br>• Define and drive the company’s technology roadmap, ensuring IT priorities support operational performance and long-term business objectives.<br>• Lead the evaluation, rollout, and optimization of enterprise platforms, including ERP, CRM, cloud, and e-commerce-related solutions.<br>• Oversee infrastructure, network, hardware, backup, and end-user support functions to maintain reliable and secure day-to-day operations.<br>• Manage technology initiatives across multiple sites, coordinating timelines, resources, vendors, and internal stakeholders for successful delivery.<br>• Direct ERP implementation and enhancement efforts, with particular focus on advancing Syspro capabilities to meet business needs.<br>• Strengthen cybersecurity readiness by promoting annual training programs, improving awareness, and reinforcing protection standards across the organization.<br>• Assess emerging technologies such as AI-enabled tools and customer-facing automation to identify opportunities for innovation and competitive advantage.<br>• Prepare and manage the IT budget, authorize technology purchases, and cultivate productive relationships with external service providers and software partners.<br>• Advise executive leadership on technology risks, investment value, and system priorities through clear analysis and actionable recommendations.
<p>We are looking for a Desktop Support Analyst to provide hands-on technical support for a manufacturing facility in Stevens Point, Wisconsin. This contract position with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, supporting onsite infrastructure, and working closely with plant operations in a fast-paced paper and packaging environment. The role requires strong troubleshooting ability across desktops, printers, scanners, Microsoft technologies, and core networking components, along with the flexibility to support onsite needs five days per week.</p><p><br></p><p>Responsibilities:</p><p>• Deliver onsite technical support for desktop systems, workstations, and end-user hardware within the plant environment.</p><p>• Diagnose and resolve issues involving Windows 10 devices, software deployment, application removal, and general workstation performance.</p><p>• Support printer operations by identifying and correcting problems related to HP printers, print drivers, and print connectivity.</p><p>• Assist with network-related troubleshooting by following established guidance, testing connectivity, and helping identify the source of communication failures.</p><p>• Provide user and device support within Active Directory and Microsoft 365, including access-related issues and basic account administration.</p><p>• Participate in device imaging and deployment efforts, including Autopilot rollouts and workstation setup for new or replacement equipment.</p><p>• Work with basic switching and Cisco network components to support installation activities and onsite troubleshooting needs.</p><p>• Maintain and troubleshoot barcode and handheld scanning equipment, including Zebra scanners used in plant operations.</p><p>• Serve as the onsite point of execution for broader infrastructure teams by carrying out technical instructions accurately and reporting findings clearly.</p>
<p>We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This is a Part Time (16 hours) Contract position focused on resolving day-to-day hardware, software, and access issues while delivering responsive service in a Windows-based environment. The ideal candidate is comfortable troubleshooting desktop problems, managing user accounts, and keeping support requests organized through a ticketing system.</p><p><br></p><p>Responsibilities:</p><p>• Provide front-line assistance for desktop, laptop, and general workstation issues affecting end users.</p><p>• Diagnose and resolve problems related to Microsoft Windows environments, including Windows 10 systems.</p><p>• Administer user access and account updates within Active Directory to support daily business operations.</p><p>• Record, prioritize, and follow through on service desk requests to ensure timely issue resolution.</p><p>• Perform basic troubleshooting for software, hardware, and connectivity concerns escalated by employees.</p><p>• Set up, configure, and maintain end-user devices to support productivity and system reliability.</p>
We are looking for an IT Manager to support a Financial Services organization in New York, New York through a Contract engagement. This position will oversee core end-user technology operations, coordinate external service providers, and strengthen access, device, and productivity systems across the environment. The role is well suited for someone who can balance day-to-day IT administration with process improvement, security-minded oversight, and planning for continued office growth.<br><br>Responsibilities:<br>• Direct the work of third-party managed service providers to ensure reliable delivery of IT support and infrastructure services.<br>• Oversee employee onboarding and offboarding by preparing equipment, assigning system access, and removing permissions in a timely manner.<br>• Administer Windows-based desktops and laptops, maintaining performance, configuration standards, and user readiness.<br>• Support a workplace where employees operate across multiple devices and endpoints, ensuring consistent access and functionality.<br>• Manage Microsoft 365 applications and related collaboration tools, including account administration and user support.<br>• Evaluate and organize administrative privileges, user roles, and security settings to improve control across systems.<br>• Contribute to governance of AI-enabled tools by managing access permissions and helping define appropriate usage controls.<br>• Lead efforts to move legacy or remotely managed environments toward cloud-based identity and access management solutions, including Microsoft Entra ID.<br>• Create and refine IT policies, documentation, and operational procedures while recommending technology improvements to support expansion.
We are looking for an ERP/CRM Administrator to join a collaborative team in Wisconsin on a contract basis with the potential for a permanent position. This position will oversee the current enterprise application landscape, provide hands-on support to business users, and contribute to system improvements across core operational areas. The role also plays an important part in modernization efforts by supporting migration-related activities, strengthening system reliability, and helping the organization prepare for future platform capabilities.<br><br>Responsibilities:<br>• Oversee daily administration of the ERP environment, including system upkeep, monitoring, updates, and overall operational stability.<br>• Provide frontline support to users in areas such as order management, production, inventory control, and reporting, resolving issues in a timely manner.<br>• Partner with business teams to identify process gaps, recommend practical system enhancements, and improve how the platform supports operations.<br>• Administer user accounts, roles, and security permissions to ensure appropriate access and compliance with internal controls.<br>• Support backup procedures, recovery readiness, patch deployment, and ongoing health checks across the application environment.<br>• Contribute to migration initiatives by assisting with planning, testing, implementation support, and stabilization activities for the future-state platform.<br>• Work with stakeholders and external partners to document integrations, evaluate system dependencies, and support architecture discussions tied to modernization efforts.<br>• Assist with long-term data retention and archiving efforts, including validation of archival approaches, cleanup planning, and optimization of historical data management.<br>• Provide infrastructure-related support such as environment coordination, server administration activities, and security hardening efforts where needed.
We are looking for a Desktop Support Analyst to join a team in Madison, Wisconsin in a contract-to-permanent capacity. This position is ideal for a highly hands-on, detail-oriented individual who enjoys validating hardware and software performance, partnering with product and support stakeholders, and turning technical findings into clear recommendations. The role centers on evaluating connected devices and workstation technologies, with a strong emphasis on testing, troubleshooting, and documenting results in a fast-paced environment.<br><br>Responsibilities:<br>• Conduct extensive hands-on testing and validation of desktop hardware, peripherals, and integrated technology solutions to confirm performance, reliability, and compatibility.<br>• Partner closely with product and support teams to investigate technical issues, share findings, and help improve end-user device experiences.<br>• Assess a wide range of equipment, including Bluetooth and BTLE devices, mobile hardware, tablets, scanning tools, scales, indicators, and other connectivity-related technologies.<br>• Research emerging hardware options and compare vendor solutions to support informed recommendations for device selection and deployment.<br>• Install, configure, image, and troubleshoot Windows 10 workstations and related desktop equipment in accordance with operational needs.<br>• Validate hardware and software integrations involving RFID-enabled tools, embedded devices, and other digital hardware components.<br>• Create detailed documentation covering test procedures, outcomes, technical observations, and recommended next steps for stakeholders.<br>• Support investigation and resolution of hardware issues by analyzing device behavior, connectivity performance, and configuration settings across multiple platforms.<br>• Contribute technical insight on specialized equipment used in AgTech environments, including evaluation of device interoperability and field readiness.
<p>We are looking for a Executive Support Analyst to provide hands-on technical support for end users (VIP, C-Suite, Executives) in Bridgewater, New Jersey. This Contract position is ideal for someone who can resolve day-to-day desktop and system issues efficiently while delivering dependable service in a healthcare-related environment. The role focuses on troubleshooting Microsoft Windows platforms, supporting user access, and managing incoming service requests with professionalism and urgency.</p><p><br></p><p>Responsibilities:</p><p>• White-Glove, VIP , Executive Support is a must. It must be your dedicated job, not something done from time to time.</p><p>• Diagnose and resolve problems involving Microsoft Windows and Windows 10 systems in a timely manner.</p><p>• Manage service desk ticket queues, document issue details, and track requests through completion.</p><p>• Support user account access and permissions by performing routine Active Directory tasks.</p><p>Experience with Intune MDM is essential</p><p>• Troubleshoot common technical incidents, identify root causes, and escalate more complex issues when needed.</p><p>• Install, configure, and maintain desktop devices and related software to ensure reliable performance.</p><p>• Communicate clearly with employees regarding issue status, next steps, and expected resolution timelines.</p>
We are looking for an experienced IT leader to help guide technology operations and cybersecurity efforts for a growing, multi-entity organization in Media, Pennsylvania. This role partners closely with senior technology leadership to strengthen security practices, improve service delivery, and support practical business needs across multiple operating companies. The position is well suited for someone who combines technical depth with sound judgment and can grow into broader strategic responsibility over time.<br><br>Responsibilities:<br>• Partner with senior technology leadership to advance cybersecurity priorities and support the broader direction of IT across the organization.<br>• Build strong working relationships with operating company stakeholders to understand business needs and deliver effective technology solutions.<br>• Oversee the execution of security initiatives by coordinating internal teams, service providers, consultants, and external vendors.<br>• Address day-to-day infrastructure and service-delivery challenges while maintaining alignment with established cybersecurity standards.<br>• Contribute to IT planning activities, including budgeting, roadmap development, and evaluation of technology investments.<br>• Guide vendor and partner performance to ensure reliable support, appropriate controls, and strong operational outcomes.<br>• Provide leadership on cross-functional technology efforts and help align technical decisions with business objectives.<br>• Support the ongoing improvement of core IT environments, including directory services, backup systems, network technologies, hardware, and configuration management practices.
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in a manufacturing environment in Tucson, Arizona. This Long-term Contract position focuses on resolving desktop and account-related issues, maintaining reliable Windows-based systems, and delivering timely assistance through a structured support process. The ideal candidate is practical, service-oriented, and comfortable handling everyday technical problems with professionalism and efficiency.<br><br>Responsibilities:<br>• Provide first-line and desktop support for hardware, software, and access-related issues affecting end users.<br>• Investigate and resolve problems involving Microsoft Windows environments, including Windows 10 workstations and standard desktop applications.<br>• Manage user account support tasks within Active Directory, such as access updates, password assistance, and basic account maintenance.<br>• Receive, document, prioritize, and close service desk tickets while keeping support records accurate and up to date.<br>• Perform routine troubleshooting to identify root causes and restore user productivity with minimal disruption.<br>• Escalate more complex technical issues when needed and coordinate with internal support teams to ensure resolution.<br>• Set up, maintain, and support desktop and laptop systems to meet operational and business needs.<br>• Communicate clearly with employees regarding issue status, expected resolution timing, and recommended next steps.
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for a dynamic health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both on-site and remote employees, helping keep end-user technology reliable, secure, and productive across multiple locations. The role is ideal for someone who enjoys direct user interaction, practical troubleshooting, and delivering responsive support across a broad range of desktop and collaboration tools.<br><br>Responsibilities:<br>• Deliver front-line and intermediate technical support for desktops, laptops, mobile devices, and related hardware for employees working on-site and remotely.<br>• Diagnose and resolve operating system, application, and device issues across Windows environments, with occasional support for Mac systems.<br>• Manage user access tasks such as password resets, account unlocks, and directory-based support within Active Directory, Entra ID, and Okta.<br>• Provide walk-up assistance through an IT kiosk model, offering timely help for day-to-day technical questions and urgent user issues.<br>• Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, and Zoom, to maintain effective end-user communication.<br>• Track, update, and resolve incidents and service requests through ServiceNow while maintaining accurate documentation and status visibility.<br>• Handle a mix of Level 1 through Level 2.5 support requests, escalating complex issues appropriately and following through to resolution.<br>• Contribute to endpoint management initiatives, including Windows 11 rollout activities, Intune adoption, and patch management improvements using ManageEngine.<br>• Assist a large user population spread across multiple Cambridge buildings as well as remote staff in other locations.<br>• Work closely with service desk peers and local team leads to maintain consistent support coverage and a strong customer service experience.
We are looking for a Systems Administrator to provide reliable technical support and infrastructure administration for a growing manufacturing organization in Rochester, New York. This Contract position is ideal for a hands-on IT specialist who enjoys solving complex issues, supporting end users, and improving system performance across multiple locations. The role offers broad exposure to server environments, cloud services, desktop support, and network-connected business systems in a fast-moving operational setting.<br><br>Responsibilities:<br>• Manage daily administration of core IT infrastructure, ensuring systems remain stable, secure, and available for business operations.<br>• Provide responsive technical assistance to employees by diagnosing and resolving issues involving devices, operating systems, applications, and connectivity.<br>• Deploy, configure, and maintain servers, endpoint technology, and business software to support evolving operational needs.<br>• Monitor environment health, investigate recurring incidents, and determine root causes to reduce downtime and improve reliability.<br>• Maintain backup, recovery, and failover processes to protect business data and support continuity planning.<br>• Produce clear technical documentation, support procedures, and end-user guidance to improve consistency and knowledge sharing.<br>• Partner with internal teams and external service providers to deliver technology support across multiple sites.<br>• Participate in after-hours or weekend support when required to address critical issues or scheduled maintenance activities.
<p>We are looking for a technically strong IT leader to guide application support, software development, and operational technology initiatives in Chesterfield, Michigan. This position blends team oversight with direct hands-on work across business systems that support manufacturing, engineering, logistics, finance, and enterprise technology functions. The successful candidate will help keep critical platforms stable, improve system performance, and drive practical enhancements that support day-to-day operations and long-term efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day support and continuous improvement for business-critical manufacturing and operational applications.</p><p>• Design, develop, and maintain software solutions using Microsoft-based development tools to meet evolving business needs.</p><p>• Administer and optimize SQL Server databases to support application reliability, reporting, and data integrity.</p><p>• Partner with manufacturing, engineering, logistics, finance, and corporate IT teams to identify issues, define solutions, and align technology with operational goals.</p><p>• Oversee IT operations related to application availability, system performance, hardware support, and configuration control.</p><p>• Supervise technical staff, assign priorities, and provide guidance on support, development, and troubleshooting activities.</p><p>• Coordinate external vendors and service partners to ensure timely delivery, issue resolution, and effective system support.</p><p>• Contribute directly to modernization efforts, including web-based application development and integration between business systems.</p><p>• Support operational platforms such as ERP, warehouse management, and manufacturing execution systems through maintenance and enhancement initiatives.</p>
We are looking for an experienced IT Operations Manager to lead manufacturing technology initiatives that strengthen production performance, quality outcomes, and data visibility across the business in Coldwater, Michigan. This role will guide the strategy, support, and continuous improvement of plant systems, industrial connectivity, and reporting tools while partnering closely with operations, engineering, quality, finance, and IT leaders. The ideal candidate brings a strong mix of technical leadership, operational insight, and business acumen to turn technology investments into measurable results.<br><br>Responsibilities:<br>• Shape and carry out a manufacturing technology strategy that supports efficiency, product quality, and long-term operational goals.<br>• Direct the performance, maintenance, and enhancement of plant systems, industrial data platforms, and connected manufacturing applications.<br>• Partner with cross-functional leaders to align digital tools and automation efforts with production, quality, engineering, finance, and IT priorities.<br>• Expand the use of reporting and analytics platforms, including Microsoft Fabric and Power BI, to deliver meaningful dashboards and real-time operational insights.<br>• Establish strong practices for manufacturing data collection, system integration, and information accuracy across production, maintenance, inventory, and quality functions.<br>• Lead initiatives that improve equipment performance, reduce waste and downtime, increase throughput, and support data-driven process optimization.<br>• Oversee integration between enterprise business systems and manufacturing technologies to improve traceability, reporting, labor visibility, and compliance support.<br>• Manage technology projects, vendor relationships, and budgets while ensuring implementations are completed on time and within approved spending plans.<br>• Coach and develop technical team members and promote a culture centered on innovation, accountability, and continuous improvement.
We are looking for an experienced IT Systems Director to lead the evolution of our business systems environment in Atlanta, Georgia. This role will shape a more efficient, scalable technology foundation by improving system structure, strengthening data reliability, and aligning tools with operational goals. The ideal candidate brings strong expertise in Smartsheet, database strategy, and cross-functional collaboration, along with the ability to turn business needs into practical technical solutions.<br><br>Responsibilities:<br>• Direct the redesign of the organization’s Smartsheet environment to create a cleaner, more scalable framework that supports long-term growth.<br>• Oversee the configuration and governance of Smartsheet assets, including dashboards, workflows, reports, forms, automations, and user permissions.<br>• Define data standards and control practices that improve accuracy, consistency, and accountability across critical business information.<br>• Collaborate with department leaders to assess operational needs and translate them into effective systems, reporting structures, and process improvements.<br>• Lead database planning, implementation, and ongoing optimization across core platforms to support dependable reporting and decision-making.<br>• Manage integrations between Smartsheet and other essential business applications, including finance, billing, and asset-related systems.<br>• Reduce manual work by identifying automation opportunities, removing duplicate data, and improving system connectivity.<br>• Oversee third-party IT vendors and managed service providers to ensure strong support for infrastructure, Microsoft systems, access controls, and cybersecurity operations.<br>• Guide system enhancements, testing, documentation, user training, and data migration efforts to support adoption and operational continuity.<br>• Serve as a strategic advisor to senior leadership on technology investments, system scalability, and information management priorities.
We are looking for an experienced Service Desk Analyst L2 to join a team supporting employees across a range of end-user technologies in Addison, Illinois. This Contract position is ideal for someone who enjoys solving technical issues, delivering dependable user support, and handling escalated incidents with professionalism. The role combines hands-on troubleshooting with documentation, collaboration, and continuous improvement of support processes.<br><br>Responsibilities:<br>• Resolve escalated technical issues involving desktops, laptops, mobile devices, printers, scanners, and related workplace technology.<br>• Diagnose and correct problems affecting Windows systems, Microsoft 365, user accounts, hardware, business applications, network access, and printing services.<br>• Manage assigned service desk tickets from escalation through completion, keeping users informed and maintaining accurate case records.<br>• Route highly complex incidents to the appropriate support teams while providing detailed findings, testing results, and supporting diagnostics.<br>• Administer and support environments that include Active Directory, Microsoft Entra ID, Intune, and other endpoint management tools.<br>• Assist with device imaging, workstation setup, software deployment, equipment replacement, and scheduled technology refresh efforts.<br>• Work alongside cybersecurity partners to address endpoint risks, support patching activities, and help resolve security-related technical concerns.<br>• Analyze repeat incidents to uncover underlying causes and recommend improvements that reduce future support volume.<br>• Produce and update support documentation, troubleshooting guides, and knowledge base content to strengthen team effectiveness.<br>• Provide guidance to entry-level service desk staff and contribute to onboarding, training, rollout activities, and other IT support projects.
<p>We are looking for an experienced Senior Data Engineer who is ready to step into a Manager of Business Intelligence position to lead data strategy and reporting initiatives for a fast-paced organization in Dallas, Texas. This role will oversee the design of scalable analytics solutions, transform complex data into actionable insights, and support decision-making across the business. The ideal candidate brings strong expertise in business intelligence, data warehousing, and AWS-based data tools, along with the ability to guide technical delivery and business collaboration.</p><p><br></p><p>Responsibilities:</p><p>• Lead the development and management of business intelligence solutions that provide clear, timely insights for operational and strategic teams.</p><p>• Design, enhance, and maintain data warehouse structures that support reliable reporting, analytics, and long-term scalability.</p><p>• Build and optimize data integration workflows using AWS Glue, AWS Lambda, and related cloud technologies.</p><p>• Partner with cross-functional stakeholders to translate business questions into dashboards, reports, and data models that drive informed decisions.</p><p>• Establish reporting standards, data quality practices, and governance processes to improve consistency and trust in analytics outputs.</p><p>• Oversee the performance and availability of BI platforms, ensuring efficient access to critical business information.</p><p>• Guide the use of Python and other technical tools to automate data processes and improve reporting efficiency.</p><p>• Support enterprise reporting initiatives, including work related to reporting workbench capabilities and broader data platform enhancements.</p>
We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who enjoys customer-facing work, maintains strong attention to detail, and can uphold testing standards in a structured environment. The person in this role will help create a secure, detail-focused, and welcoming setting for candidates while ensuring policies and procedures are followed consistently.<br><br>Responsibilities:<br>• Welcome candidates upon arrival, confirm identification, and guide them through the check-in process with courtesy and efficiency.<br>• Conduct required security screening procedures, including the use of approved screening tools, to protect the integrity of the testing environment.<br>• Provide basic assistance with testing equipment or devices and address routine technical concerns that may affect the candidate experience.<br>• Monitor exam sessions through regular room checks and direct observation to ensure compliance with testing rules at all times.<br>• Respond promptly to candidate concerns, resolve issues when appropriate, and escalate exceptions according to established guidelines.<br>• Preserve the security of exam materials, workstations, and testing areas while helping maintain an orderly and controlled environment.<br>• Support a fair and comfortable experience for each test taker by applying procedures consistently and communicating clearly throughout the session.<br>• Document irregular incidents thoroughly and report any behavior or events that fall outside testing policies.<br>• Complete fingerprint scanning and digital record activities when required as part of the candidate verification process.<br>• Assist with general site tasks during slower testing periods, including administrative support, document handling, and basic equipment packing or setup activities.
We are looking for a Desktop Support Analyst to join an onsite team in Clarksville, Tennessee for a Contract assignment supporting a large-scale device rollout in a manufacturing setting. This position is centered on preparing, deploying, and supporting Windows-based laptops and desktops while helping employees transition to new equipment with minimal disruption. The ideal candidate is practical, user-focused, and confident resolving common technical issues in the field while following established procedures and site safety expectations.<br><br>Responsibilities:<br>• Prepare Windows laptops and desktop systems for deployment by imaging, configuring settings, and validating device readiness before distribution.<br>• Deliver new hardware to end users, replace existing equipment, and guide employees through initial setup activities to ensure a smooth transition.<br>• Provide hands-on support for Microsoft 365 tools, including Outlook, Teams, OneDrive, and related productivity applications during device rollout.<br>• Install required business software and resolve issues involving application setup, device imaging, and workstation configuration.<br>• Rebuild and ready returned equipment for future use by re-imaging devices, checking functionality, and updating deployment status records.<br>• Coordinate deployment schedules with users and internal contacts to manage device swaps efficiently and maintain project momentum.<br>• Assist with basic OneDrive file access concerns and support user-facing migration tasks tied to workstation deployment activities.<br>• Record completed work, update asset tracking information, and maintain accurate documentation throughout the deployment lifecycle.<br>• Follow site-specific safety rules, security procedures, and deployment standards while escalating more advanced technical problems when appropriate.